TSGL: Re: Strange Problem with Mozilla Thunderbird Email Program--Help

[RC]

Lee,
Here's a little info...wish I could be of more
help.

tfswctrl.exe is an essential process for HP's
packet writing software which burns data to CD's
using Microsoft Windows explorer. This program is
a non-essential system process, but should not be
terminated unless suspected to be causing
problems. http://www.processlibrary.com/

XPCOM is the Cross Platform Component Object
Model, which is a project by Mozilla to put a
standard set of COM components and interfaces on
any OS running Mozilla.  http://tinyurl.com/6hkop

Regards,
~Rick
----- Original Message ----- 
From: "Lee Bunyard" <leebunyard at comcast.net>
To: "Tech Support Guy Mailing List"
<List at tsgserver.com>
Sent: Wednesday, October 06, 2004 12:34 PM
Subject: TSGL: Strange Problem with Mozilla
Thunderbird Email Program--Help


| Here's a strange one for you.  I hope someone
can offer some assistance.
| I downloaded the latest version of Mozilla
Thunderbird (Version 0.8)
| several weeks ago.  I've been using earlier
versions of Thunderbird for
| over a year now without problem, I love it.
| I set the latest version up with the feature
that allows my wife and I
| to both use it to access our email (i.e., a box
comes up and we have to
| click our name to indicate which email account
we want to access).
|
| The Thunderbird program works great except that,
after we access it a
| total of maybe 3-5 times, closing it out after
each access, it suddenly
| stops responding.  When we click on the
Thunderbird icon, the selection
| box comes up with our names in it but when we
click on our name, nothing
| happens.  It just sits there and does nothing.
And the pc is locked up,
| we have to reboot to get the Thunderbird to
operate normally again.
|
| I suspect the following might be some clue as to
the problem, but I
| don't know how to interpret it.  When I try to
reboot the pc after
| Thunderbird has locked up, two task manager
boxes open:  One says
| "tfswctrl.exe" and the other
"XPCOM:EventReceiver".  Neither box will
| close out until I click on "End Process Now".
Then the system will
| reboot and everything is OK again, until after
we open Thunderbird
| several times and then it becomes non-responsive
again.
|
| Our pc is a fairly new HP desktop with a Pentium
4 chip, running XP Home.
|
| Any thoughts??
|
| Lee in the Mountains of Northern California



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