TSGL: Help with Blackboard?

[Geoff Glave]

I think she should try these other suggestions first, then see what happens. 
  95% of the problems we see are related to bad java plugin configurations 
and/or spyware redirect problems.  MS defender seems to be the best at 
dealing with these.

I doubt it's an IE settings problem as she can get all the way to updating 
her syllabus.

Cheers,
Geoff


>From: "The Computer Whisperer" <justin at whisperer.com.au>
>Reply-To: Tech Support Guy Mailing List <list at tsgserver.com>
>To: "Tech Support Guy Mailing List" <list at tsgserver.com>
>Subject: Re: TSGL: Help with Blackboard?
>Date: Wed, 9 Aug 2006 08:47:41 +1000
>
>Geoff,
>
>how about reducing the security settings in her Internet Explorer
>"Tools/Internet Options" menu?
>
>Is she running a firewall? has she denied it access to the network
>using the firewall?
>
>Justin
>
>On 09/08/06, Russell W. Coover <coover at fastmail.fm> wrote:
> > Has she tried running the program in another browser? If she needs IE, 
>an IE
> > clone such as Avant or Maxthon might do the trick.
> >
> > Russ Coover
> >
> > I am trying to find myself. If you see me before I do, please ask me to 
>wait
> > until I return.
> > -----Original Message-----
> > From: list-bounces at tsgserver.com [mailto:list-bounces at tsgserver.com] On
> > Behalf Of Gene Brown
> > Sent: Monday, August 07, 2006 9:39 AM
> > To: Tech Support Guy Mailing List
> > Subject: TSGL: Help with Blackboard?
> >
> > A neighbor is an instructor at a local community college that uses a
> > course planning and maintenance program called Blackboard.
> > Apparently it is used extensively at colleges and universities.  She
> > has a problem with it that the college's tech support can't help
> > with right now.  (Staff transition and overload issues.)  She has
> > successfully used the Blackboard program for several years, but
> > apparently they upgraded to Blackboard Suite and that's when the
> > problem started.  (Maybe coincidence--she may have changed some
> > settings somewhere.  Who knows.)
> >
> > At any rate, she runs IE under WinXP Home.  She can log into
> > Blackboard with no problem and access most of the features, but runs
> > into problems updating her syllabus and course outlines (at least).
> > When the problem first appeared, IE popped up a box asking for a
> > Certificate and then froze.  Only thing to do was stop the process
> > in Task Manager or reboot.  I fooled around with the IE settings and
> > was able to stop the Certificate request from appearing, but the
> > program still freezes when you try to back out of the syllabus or
> > outline page.
> >
> > She tried Blackboard using my computer and everything worked
> > flawlessly, so I suspect it's an IE setting that's the problem, but
> > for the life of me I can't figure it out.  I tried everything I know
> > to try under the Internet Security, Privacy, Content (Certificate)
> > and Advanced settings, but nothing helps.  Any ideas?
> >
> >
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>
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>
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