TSGL: Disable Error Reporting

[Craig]

Russ,

I see that I over-stepped when I implied that sending these error 
reports was in any way doing "their job for them". I, for one, am 
certainly not qualified to have made that statement.

To improve an OS, they need to have thousands of people banging away on 
it and reporting their results. I'm sure that they daily receive a huge 
number of reports from around the world -which in turn helps them 
recognize what problems people are having with their products en masse.

My missive was so worded because Toni referred to them as "bums" and I 
can appreciate the frustration end users must often feel. I agree that 
most of the time, the problem is with the machine that has crashed, not 
the OS. In light of that, what I meant to point out was that if you're 
having to send many multiples of error messages per day, AND you suspect 
it's a problem in your machine, the error reporting CAN be turned off.

Your report that they actually contacted you after sending an error 
report is a shock to me. For years I've been led to believe otherwise. I 
welcome and am encouraged by this news. I'll re-think this whole issue.

Craig


Russell W. Coover wrote:
> Re: "It seems to me that the bums at Micro$oft shouldn't need us to do their
> job for them at all." 
>
> In fact, it's these reports that let the "bums" at MS actually do there job.
> Without the reports, MS usually has no idea what is crashing and why. With
> the reports, MS can see where there are problems and what needs to be fixed.
> And most of the time, the problem is not with the OS, it is with the machine
> that has crashed. I've actually reported some of these crashes and found MS
> contacting me through a web page to tell me what was probably wrong and how
> it could be fixed. By the way, I do not believe that MS had any idea of who
> I was, just my IP address.  
>
> Yes, let MS do their jobs, some of which are fixing the problems in their
> Operating System that were not obvious to anybody ... until machines started
> crashing. If you've ever written software, you know that software bugs are
> easily written, but not easily seen or found. And it is usually the case
> that the bugs are not noticed until something crashes. And the thing that
> causes the crashes may be something rare and only on a few machines. And,
> believe me, it is quite helpful when MS is able to report to me the problem
> and the solution.  
>
> Report these crashes. MS needs to know.
>
> Russ Coover
>
> I am trying to find myself. If you see me before I do, please ask me to wait
> until I return.
> -----Original Message-----
> From: list-bounces at tsgserver.com [mailto:list-bounces at tsgserver.com] On
> Behalf Of Craig
> Sent: Tuesday, November 07, 2006 3:11 PM
> To: Tech Support Guy Mailing List
> Subject: TSGL: Disable Error Reporting
>
> Beezersmom at aol.com wrote:
>
>     That page closes, the little window goes away and up pops the Microsoft
>     window asking me to send a report to them, which I do.
>     I bet I've sent 100 reports to Microsoft, hey let the bums do their
>     work.
>     They keep asking for reports, I'll send them to them.
>
> I got really tired of that. So, for those interested, below is the fix for
> that.
>
> Craig
>
>
> If you find error reporting objectionable and want it disabled:
>
> Open Control Panel.
> Click on Performance and Maintenance.
> Click on System.
> Then click on the Advanced tab.
> Click on the error-reporting button on the bottom of the windows.
> Select Disable error reporting.
> Click [OK] [OK]
>
> or
>
> [Start] [Run] [Regedit]
> Registry Key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\PCHealth\ErrorReporting
> Modify/Create the Value Name according to the Value Data listed below.
> Data Type: REG_DWORD [Dword Value] // Value Name: DoReport
> Value Data: [0 = Don't Send Reports / 1 = Do Send Reports]
> Exit Registry and Reboot
>  
>
>
>
>
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