TSGL: Changed to "Install Problem with AVG Free 7.5" (formerly "switch to AVAST ??")

[Lee Bunyard]

Mike Cassidy wrote:
> I assist a number of elderly people all of whom have been using AVG free
> edition for some years.
>
> Last Wednesday, I updated one to AVG7.5 Free and it went according to the
> FAQ; that is, when the 7.5 install started after agreeing to the licence
> conditions, it promoted for a full or repair install. We selected Repair and
> it updated 7.1 without a hitch.
>
> However, when I used the same download file to try and upgrade another lady
> on Friday, it simply went from the licence dialog to a full install and the
> new interface is totally different without the Shield (resident) or email
> option enable or available. The only thing it will do is scan for viruses.
> In the Add/Remove programs list both AVG 7.1 and AVG 7.5 are present.
>
> Does anyone know why this would be so and how we can get an AVG 7.5 Free
> edition functioning properly.
>   
Mike--I've been running AVG Free 7.1 for a long time, upgraded yesterday 
to AVG Free 7.5 without any problems, altho when the SETUP page came up 
during the install, I selected the top of the three options (I think it 
said something like "Install selected components") instead of the 
"Repair" option.  Everything updated fine and AVG Free 7.5 is working 
fine.  I don't know what caused your problem but when I run into a 
problem like you are having, I would UNINSTALL both AVG Free 7.1 and 7.5 
and then do a full download and install of 7.5 again. 
Lee in the Mountains of Northern California
>
>