TSGL: AVG Anti-Spyware Locks Up PC Occasionally???

[Lee Bunyard]

Thanks, Don.  I'll try your suggestions.  This thing is strange.  I just 
downloaded the 7/6 update for AVG Free Anti-Spyware and it downloaded 
and is running just fine as a Fast Scan as I write this.  And the scan 
started on the first attempt right after the update downloaded.  As I 
mentioned in my earlier post, yesterday's update locked up my pc four 
straight times that required power down reboots.  Also, I just checked 
and "run.dll" is NOT running in the background.  And yes, the problem 
only happens right after an update.

I did a complete reinstall of AVG last week when I started getting error 
messages.  I discovered that the uninstall component of AVG that is run 
from the ADD/REMOVE feature of the Control Panel does NOT remove all the 
old AVG files.  I kept getting error messages when trying to reinstall 
AVG until I  did a file search and deleted all remaining files for the 
old version of AVG.  After that, the download installed fine.  And it's 
been running the updates fine until yesterday.  I'll try your suggestion 
of the reboot using Safe Mode the next time it locks up. 

You're sure right about the proprietary junk that HP systems leave 
running.  On both my desktop and laptop HP systems I've gone thru and 
unchecked most of them (those that I was comfortable closing) from the 
Startup routine. 

I've used the free AVG AV program for years without problems and I agree 
that AVG is generally quite reliable.  I'll let you know what happens if 
I have further problems.  Thanks again for responding.
Lee in the Mountains of Northern California

Don Penlington wrote:
> Lee wrote:
>   
>> when I start to do either a Complete System Scan or Fast
>> System Scan, my desktop will lock up.>>
>>     
>
>
> First thing I'd try is uninstall and reinstall AVG.
>
> Otherwise, there's probably a conflict with something else already running 
> in the background.
>
> What happens if you reboot and run the scan in Safe mode?
>
> Does it only happen immediately after an update?  Try rebooting after 
> updating, though it shouldn't be strictly necessary. Possibly the update 
> install is not properly closing down before you scan. Open Task Manager and 
> see what's running. In particular, close Run.dll if it is open, as this can 
> conflict with other apps and doesn't need to be running all the time. As it 
> is a core Dll, some progs don't close it after they've run it.
>
> Check carefully what is running in the background, HP are notorious for 
> having a lot of their proprietary stuff running, which can be incompatible 
> with anything non-HP.
>
> In general, AVG is pretty reliable, though it can occasionally need a 
> reinstall.
>
> Don Penlington
>
>
>
>  From the Beach at Surfers Paradise in sunny Queensland.
> Computer tutorials, local scenery,  and other things at my website:
> http://users.tpg.com.au/deepend/index1.html
>
>
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