TSGL: Remote Assistance & 13 DAY DELAY IN EMAIL...

[Beezersmom at aol.com]

This is the first email that I've received on this thread  "Remote 
Assistance" and it was originally post to the List Mon Feb 19  22:02:19 EST 2007 and as 
you can see I just received it today,  3/4/2007.
What I would like to know, please, if this Remote Assistance  hookup 
discussion akin to the Dell Connect that I use when I'm speaking to a  Dell technician 
and he takes over the control of  my PC?
Thanks a lot
Toni
When Someone You Love Becomes A  Memory,
That Memory Becomes A Treasure...
 
 
In a message dated 3/4/2007 10:51:02 AM Eastern Standard Time,  
campbell1930 at charter.net writes:

Thanks.   We will try this tomorrow.   I had no  idea Messenger had anything 
to do with making a  connection.


----- Original Message ----- 
From: "Russell W.  Coover" <coover at fastmail.fm>
To: "'Tech Support Guy Mailing List'"  <list at tsgserver.com>
Sent: Monday, February 19, 2007 7:21  PM
Subject: Re: TSGL: Remote Assistance


> Are you both  connected to Windows Messenger? That is a necessary step that
> many  folks miss!
>
> Russ Coover
>
> I am trying to find  myself. If you see me before I do, please ask me to 
> wait
>  until I return.
> -----Original Message-----
> From:  list-bounces at tsgserver.com [mailto:list-bounces at tsgserver.com] On
>  Behalf Of Campbell
> Sent: Sunday, February 18, 2007 4:44 PM
> To:  Tech Support Guy Mailing List
> Subject: TSGL: Remote  Assistance
>
> When I reply to a  request for remote  assistance from my cousin I receive
> the following  message;
>
> Remote Assistance connection could not be established  because the remote
> host name could not be resolved. Please try  again.
>
> We have been able to establish connections in the past  to all 3 of his
> computers.   I don't know of any recent  changes
> to his computers.
>
> We have tried restoring to  earlier dates.
> We have tried disabling firewalls and antivirus  programs.
> He has asked his ISP for help and was referred to  MS.   He was unable to 
> get
> help from  them.
>
> We are both using XP Home with all  updates
>
> Thanks for all you do!
>  _______________________________________________
> Tech Support Guy  Mailing List
> http://www.tsgserver.com/list/
>
>
>  _______________________________________________
> Tech Support Guy  Mailing List
> http://www.tsgserver.com/list/
>  


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