TSGL: Vista rights problem

[H Davis]

To all:

I'm trying to help someone with a problem over the phone; not fun.

This is a newish Dell 530 running Vista Home Premium and AVG for 
anti-virus. I don't have a Vista machine myself but I did set this 
machine originally. The machine only runs a few days every couple of 
weeks so when it is booted up for the first time after a long off period 
the AV is out of date. Usually a manual update fixes this situation. I 
don't use the machine and the user is moderately knowledgeable.

This time the update generated a message that said (I'm paraphrasing) 
"can't do the operation because of too little disk space or you don't 
have the sufficient rights". There is nothing to click to raise the 
user's rights to get past this point. There is clearly enough disk space 
so I think the issue is the rights thing. What I suspect (but it's just 
speculation) is that the update includes more than just the virus 
definitions and involves updating the program itself. Since the AV might 
hook deeply into Vista it might not allow this although I had no "right" 
problem when I originally installed AVG.  I seem to remember that, even 
though you might be using an administrator account, Vista will reduce 
your rights under certain circumstances. I tried to have the user search 
around and find some part of the control panel that would allow raising 
the users rights to get the update installed but with no success.

I think several of you have Vista and AVG and might have seen this 
problem. Even considering the remoteness of your perspective I'd still 
appreciate any thoughts or even wild speculation about what's going on 
and how to fix it.

If you know how to get to a place that allow raising the user's rights 
I'd need click by click directions since I'll have to relay them over 
the phone.

TIA,

H Davis

-- 
H Davis   hdavis1 at gmail.com