TSGL: An interesting problem

[Don Penlington]

At 11:04 PM 5/31/2008 -0400, you wrote:
>We could not connect using either IE or Firefox. This time instead of 
>wasting time testing I unplugged the router and, when powered up again, 
>normal browser access was restored. Since I doubt that the month of May is 
>involved, does anyone have a suggestion..>>


It's quite a common problem. Most modems need to be rebooted occasionally, 
just like a computer.

Sometimes, right-clicking the connection icon in the systray and clicking 
"repair" will restore functionality.

You are probably aware of this Alan, but for those who are not, and are 
experiencing occasional connection dropouts, you can quickly test whether 
or not your modem is actually connected to the internet. (NOTE---the 
appearance of a connection icon in the system tray does not necessarily 
mean that you are connected to the internet--it's only telling you that 
your computer can "see" the modem.)

Open a Run window (Windows key+r) and type  cmd  to bring up a command 
window, then type "ping google.com" (without quotes). If it times out after 
a few seconds, that means your internet connection is lost. Unplugging the 
power to the modem (or switching it off if it has a power switch), leaving 
it for 30 seconds to clear memory, then rebooting should restore the 
connection. You might have to do that several times.

If it happens frequently, your modem/router is possibly faulty, or you have 
a bad phone line or an unreliable ISP. Modems don't last forever.

Hoping this May solve your problem.

Don Penlington


 From the Beach at Surfers Paradise in sunny Queensland.
Computer tutorials, local scenery,  and other things at my website:
http://users.tpg.com.au/deepend/index1.html