TSGL: encryption question

[Alan Mitchell]

Here's a possible link from microsoft

http://support.microsoft.com/kb/255742/EN-US/

-----Original Message-----
From: "Craig" <crtrav at charter.net>
To: "Tech Support Guy Mailing List" <list at tsgserver.com>
Sent: 3/8/08 3:06 AM
Subject: TSGL: encryption question

I received this email from a family member,

I have some protected files (mainly my pictures and home videos) on my 
external hard drive, then I had to reformat my hard drive but I forgot 
to unprotect these files on my external.  Now I can't open these files.  
How can I unprotect them?  I know there has to be a way! it's on a usb, 
it's a seagate. I just used the regular windows protection. for 
instance, many of the files are .jpg, so I right click on the file, then 
properties, then I click attributes: advanced, then encrypt contents to 
secure data. sometimes I have access to the details button which shows 
who has access to the file. my old computer name and certificate are 
listed from before the reformat. now my certificate is a totally 
different number (I checked). anyway, what can I do? all of emma's 
beautiful pictures are frozen!


Am I right by telling her that they are lost? It's XPSP2


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