From Engineman1 at aol.com  Sun Nov  1 13:12:56 2009
From: Engineman1 at aol.com (Engineman1 at aol.com)
Date: Sun, 1 Nov 2009 13:12:56 EST
Subject: TSGL: cracked screen
Message-ID: <d47.4adbd920.381f29a8@aol.com>

I have a ladyfriend who has a Lenovo laptop who accidentally cracked the  
screen several months ago. I showed her how easy it was to connect it to a 
CRT  monitor and she has been using it that way for several months. she didn't 
listen  when I told her about updating virus protection and the viruses 
have disabled  several Windows functions now. As I was doing a virus scan I 
noticed that it was  reporting that there were files that it could not open. I 
did something, I think  it was system restore and now it will not display 
anything on the CRT monitor. I  can see that the computer is still operating 
because a small corner of the  laptop screen is visible in the upper left.
Is there any way I can get this  machine back to communicating with the 
desktop monitor without a screen to  watch?
She is attending college on a fixed grant and cannot afford another  
computer or to have her screen replaced
 
Engineman.

From ian at iarp.ca  Sun Nov  1 13:31:30 2009
From: ian at iarp.ca (Ian Ramsey-Planck)
Date: Sun, 1 Nov 2009 13:31:30 -0500
Subject: TSGL: cracked screen
In-Reply-To: <d47.4adbd920.381f29a8@aol.com>
References: <d47.4adbd920.381f29a8@aol.com>
Message-ID: <adc2940c0911011031o3e850aa5k86af14f280cc8581@mail.gmail.com>

What's the model of the lenovo laptop? My motherboard went bad a
couple months back and they wanted $700+ to fix it and ebays been hit
or miss to find a good one cheap.

On Sun, Nov 1, 2009 at 1:12 PM,  <Engineman1 at aol.com> wrote:
> I have a ladyfriend who has a Lenovo laptop who accidentally cracked the
> screen several months ago. I showed her how easy it was to connect it to a
> CRT ?monitor and she has been using it that way for several months. she didn't
> listen ?when I told her about updating virus protection and the viruses
> have disabled ?several Windows functions now. As I was doing a virus scan I
> noticed that it was ?reporting that there were files that it could not open. I
> did something, I think ?it was system restore and now it will not display
> anything on the CRT monitor. I ?can see that the computer is still operating
> because a small corner of the ?laptop screen is visible in the upper left.
> Is there any way I can get this ?machine back to communicating with the
> desktop monitor without a screen to ?watch?
> She is attending college on a fixed grant and cannot afford another
> computer or to have her screen replaced
>
> Engineman.
> _______________________________________________
> Tech Support Guy Mailing List
> http://www.tsgserver.com/list/
>



-- 
Thanks
Ian R-P


From Engineman1 at aol.com  Sun Nov  1 14:45:58 2009
From: Engineman1 at aol.com (Engineman1 at aol.com)
Date: Sun, 1 Nov 2009 14:45:58 EST
Subject: TSGL: cracked screen
Message-ID: <d25.5da0df92.381f3f76@aol.com>

It' a  3000 C200.
What are you proposing, that I sell you this motherboard or you sell me  
your screen?
 
I';m in Santa Cruz Ca.
 
Engineman
 
 
 
In a message dated 11/1/2009 10:33:03 A.M. Pacific Standard Time,  
ian at iarp.ca writes:

What's  the model of the lenovo laptop? My motherboard went bad a
couple months  back and they wanted $700+ to fix it and ebays been hit
or miss to find a  good one cheap.

On Sun, Nov 1, 2009 at 1:12 PM,   <Engineman1 at aol.com> wrote:
> I have a ladyfriend who has a Lenovo  laptop who accidentally cracked the
> screen several months ago. I  showed her how easy it was to connect it to 
a
> CRT  monitor and  she has been using it that way for several months. she 
didn't
> listen  when I told her about updating virus protection and the viruses
>  have disabled  several Windows functions now. As I was doing a virus 
scan  I
> noticed that it was  reporting that there were files that it  could not 
open. I
> did something, I think  it was system restore  and now it will not display
> anything on the CRT monitor. I  can  see that the computer is still 
operating
> because a small corner of the  laptop screen is visible in the upper left.
> Is there any way I  can get this  machine back to communicating with the
> desktop  monitor without a screen to  watch?
> She is attending college on a  fixed grant and cannot afford another
> computer or to have her screen  replaced
>
> Engineman.
>  _______________________________________________
> Tech Support Guy  Mailing List
> http://www.tsgserver.com/list/
>



--  
Thanks
Ian  R-P

_______________________________________________
Tech Support Guy  Mailing  List
http://www.tsgserver.com/list/



From ian at iarp.ca  Sun Nov  1 15:01:07 2009
From: ian at iarp.ca (Ian Ramsey-Planck)
Date: Sun, 1 Nov 2009 15:01:07 -0500
Subject: TSGL: cracked screen
In-Reply-To: <d25.5da0df92.381f3f76@aol.com>
References: <d25.5da0df92.381f3f76@aol.com>
Message-ID: <adc2940c0911011201k5d13a51ao8d0ae745bfaedc82@mail.gmail.com>

Ah, not even the right model. ATM it's sitting on my shelf collecting
dust until either someone needs parts or i can find a mobo(T61). Does
the FN + F8(i think) for the projector mode not work?

On Sun, Nov 1, 2009 at 2:45 PM,  <Engineman1 at aol.com> wrote:
> It' a ?3000 C200.
> What are you proposing, that I sell you this motherboard or you sell me
> your screen?
>
> I';m in Santa Cruz Ca.
>
> Engineman
>
>
>
> In a message dated 11/1/2009 10:33:03 A.M. Pacific Standard Time,
> ian at iarp.ca writes:
>
> What's ?the model of the lenovo laptop? My motherboard went bad a
> couple months ?back and they wanted $700+ to fix it and ebays been hit
> or miss to find a ?good one cheap.
>
> On Sun, Nov 1, 2009 at 1:12 PM, ? <Engineman1 at aol.com> wrote:
>> I have a ladyfriend who has a Lenovo ?laptop who accidentally cracked the
>> screen several months ago. I ?showed her how easy it was to connect it to
> a
>> CRT ?monitor and ?she has been using it that way for several months. she
> didn't
>> listen ?when I told her about updating virus protection and the viruses
>> ?have disabled ?several Windows functions now. As I was doing a virus
> scan ?I
>> noticed that it was ?reporting that there were files that it ?could not
> open. I
>> did something, I think ?it was system restore ?and now it will not display
>> anything on the CRT monitor. I ?can ?see that the computer is still
> operating
>> because a small corner of the ?laptop screen is visible in the upper left.
>> Is there any way I ?can get this ?machine back to communicating with the
>> desktop ?monitor without a screen to ?watch?
>> She is attending college on a ?fixed grant and cannot afford another
>> computer or to have her screen ?replaced
>>
>> Engineman.
>> ?_______________________________________________
>> Tech Support Guy ?Mailing List
>> http://www.tsgserver.com/list/
>>
>
>
>
> --
> Thanks
> Ian ?R-P
>
> _______________________________________________
> Tech Support Guy ?Mailing ?List
> http://www.tsgserver.com/list/
>
>
> _______________________________________________
> Tech Support Guy Mailing List
> http://www.tsgserver.com/list/
>



-- 
Thanks
Ian R-P


From coover at fastmail.fm  Sun Nov  1 19:06:45 2009
From: coover at fastmail.fm (Russell W. Coover)
Date: Sun, 1 Nov 2009 16:06:45 -0800
Subject: TSGL: Lost Browsers. Panic
In-Reply-To: <3CD9BA542F80479F93E77B26877C483B@mine>
References: <306B8ACF331C4160BD31215A43A4655C@mine><22DC5F496C5546C88040A47A28074A48@johnsp2><2F0AEC90797F4A3696459919E734BBCC@mine><E36CEE8F2B8B4372A9CE628C38FD37B5@AcerLaptopPC>
	<3CD9BA542F80479F93E77B26877C483B@mine>
Message-ID: <9EE5946072AF4722A82000248B3C9FF6@AcerLaptopPC>

Well, at least go to IE7 if you are afraid of 8. IE6 is a dangerous browser
to have. I recommend that nobody use IE6. You can still download IE7. I just
ran a search for a download page and I got ...

http://www.microsoft.com/downloads/details.aspx?FamilyId=9AE91EBE-3385-447C-
8A30-081805B2F90B&displaylang=en

However, this may not be the page for you. Since my download request was
from a Windows 7 machine, it is quite possible that you would need another
page. So perhaps you could try a simple search on "IE7 download" as that was
what I searched.

Russ

-----Original Message----
From: list-bounces at tsgserver.com [mailto:list-bounces at tsgserver.com] On
Behalf Of EdlynnUSA
Sent: Saturday, October 31, 2009 5:57 PM
To: Tech Support Guy Mailing List
Subject: Re: TSGL: Lost Browsers. Panic

Russ - 

By Golly, you did it. Except that I had a copy of FF on an Acronis Image
backup. I recovered the pogam from there and then sneaked through to the
Internet from an Email, and uninstalled the v.3.52. that I was using. I
assumed that it became corrupt somehow. I then went back and installed the
downloaded copy of FF.  The result was positive, and I am back in business.
I went to FF site and downloaded and installed the latest, but not the beta
3.6. I am going to wait a bit before going to IE8.

Thanks again Russ, and thanks to all others considering a cure for my
problm.

ED
  ----- Original Message ----- 
  From: Russell W. Coover 
  To: 'Tech Support Guy Mailing List' 
  Sent: Saturday, October 31, 2009 2:43 PM
  Subject: Re: TSGL: Lost Browsers. Panic


  Do you know somebody local with internet access? How about a local
library?
  If so, you can have them download FF for you and place it on a flash drive
  or cd. Take it home and install. And once you get it installed, I suggest
  you install IE8, too. Nobody should be using IE6. 

  Russ Coover

  -----Original Message-----
  From: list-bounces at tsgserver.com [mailto:list-bounces at tsgserver.com] On
  Behalf Of EdlynnUSA
  Sent: Saturday, October 31, 2009 10:26 AM
  To: Tech Support Guy Mailing List
  Subject: Re: TSGL: Lost Browsers. Panic

  Hi John - 

  Thanks. I tried and failed with system restore. I tried RegCue for a
  Registry repair, nut didn' work.
  In trying IE6, the error message shared the screen wih Google. I was able
to
  put js3250.dll into Google. Others have had the same problem, but no cures
  offered.

  ED
    ----- Original Message ----- 
    From: Jon 
    To: Tech Support Guy Mailing List 
    Sent: Saturday, October 31, 2009 12:15 PM
    Subject: Re: TSGL: Lost Browsers. Panic


    Have you tried a 'system restore'? You might be lucky enough to find
that
  an easy solution...
    If you use ERUNT, that would provide a second line of attack to restore
  the registry.

    John
    Od/G
    ----- Original Message ----- 
    From: EdlynnUSA 
    To: TechSupportGuys 
    Sent: Saturday, October 31, 2009 4:19 PM
    Subject: TSGL: Lost Browsers. Panic


    Using XPProSP2, + Firefox, gaining access to Internet no problem. If FF
  failed, I have IE6 as backup. 

    Bad News:
    Suddenly yesterday, I received the following error message: "The
procedure
  entry point is _SAVEREGEXPSTATICS could not be loaded in the Dynamics Link
  Library js3250.dll" (OK)

    Firefox could not be loaded. Also IE6 could not be loaaded. I was still
  connected with the Internet, but not with a browser. I cannot correct
this,
  as my SEARCH did find js3250.dll in the FF folder.

    Can anyone help, as I cannot reinstll that dll, nor reach microsoft for
  help.

    Thanks.

    ED

    _______________________________________________
    Tech Support Guy Mailing List
    http://www.tsgserver.com/list/
    _______________________________________________
    Tech Support Guy Mailing List
    http://www.tsgserver.com/list/
  _______________________________________________
  Tech Support Guy Mailing List
  http://www.tsgserver.com/list/


  _______________________________________________
  Tech Support Guy Mailing List
  http://www.tsgserver.com/list/
_______________________________________________
Tech Support Guy Mailing List
http://www.tsgserver.com/list/



From edlynn at usa.com  Sun Nov  1 20:02:56 2009
From: edlynn at usa.com (EdlynnUSA)
Date: Sun, 1 Nov 2009 20:02:56 -0500
Subject: TSGL: Lost Browsers. Panic
References: <306B8ACF331C4160BD31215A43A4655C@mine><22DC5F496C5546C88040A47A28074A48@johnsp2><2F0AEC90797F4A3696459919E734BBCC@mine><E36CEE8F2B8B4372A9CE628C38FD37B5@AcerLaptopPC><3CD9BA542F80479F93E77B26877C483B@mine>
	<9EE5946072AF4722A82000248B3C9FF6@AcerLaptopPC>
Message-ID: <6A18E84901034A988945CEE7C81B739B@mine>

Russ -

Thanks for the push toward IE8. I gave some of the listed benefits a closer look- over, and have done a mind-set for a download on Monday. Since  IE6 has been really unstable as of late, your remarks hit home. Are you part of the MS outsource team:)

Thanks again.

ED
  ----- Original Message ----- 
  From: Russell W. Coover 
  To: 'Tech Support Guy Mailing List' 
  Sent: Sunday, November 01, 2009 7:06 PM
  Subject: Re: TSGL: Lost Browsers. Panic


  Well, at least go to IE7 if you are afraid of 8. IE6 is a dangerous browser
  to have. I recommend that nobody use IE6. You can still download IE7. I just
  ran a search for a download page and I got ...

  http://www.microsoft.com/downloads/details.aspx?FamilyId=9AE91EBE-3385-447C-
  8A30-081805B2F90B&displaylang=en

  However, this may not be the page for you. Since my download request was
  from a Windows 7 machine, it is quite possible that you would need another
  page. So perhaps you could try a simple search on "IE7 download" as that was
  what I searched.

  Russ

  -----Original Message----
  From: list-bounces at tsgserver.com [mailto:list-bounces at tsgserver.com] On
  Behalf Of EdlynnUSA
  Sent: Saturday, October 31, 2009 5:57 PM
  To: Tech Support Guy Mailing List
  Subject: Re: TSGL: Lost Browsers. Panic

  Russ - 

  By Golly, you did it. Except that I had a copy of FF on an Acronis Image
  backup. I recovered the pogam from there and then sneaked through to the
  Internet from an Email, and uninstalled the v.3.52. that I was using. I
  assumed that it became corrupt somehow. I then went back and installed the
  downloaded copy of FF.  The result was positive, and I am back in business.
  I went to FF site and downloaded and installed the latest, but not the beta
  3.6. I am going to wait a bit before going to IE8.

  Thanks again Russ, and thanks to all others considering a cure for my
  problm.

  ED
    ----- Original Message ----- 
    From: Russell W. Coover 
    To: 'Tech Support Guy Mailing List' 
    Sent: Saturday, October 31, 2009 2:43 PM
    Subject: Re: TSGL: Lost Browsers. Panic


    Do you know somebody local with internet access? How about a local
  library?
    If so, you can have them download FF for you and place it on a flash drive
    or cd. Take it home and install. And once you get it installed, I suggest
    you install IE8, too. Nobody should be using IE6. 

    Russ Coover

    -----Original Message-----
    From: list-bounces at tsgserver.com [mailto:list-bounces at tsgserver.com] On
    Behalf Of EdlynnUSA
    Sent: Saturday, October 31, 2009 10:26 AM
    To: Tech Support Guy Mailing List
    Subject: Re: TSGL: Lost Browsers. Panic

    Hi John - 

    Thanks. I tried and failed with system restore. I tried RegCue for a
    Registry repair, nut didn' work.
    In trying IE6, the error message shared the screen wih Google. I was able
  to
    put js3250.dll into Google. Others have had the same problem, but no cures
    offered.

    ED
      ----- Original Message ----- 
      From: Jon 
      To: Tech Support Guy Mailing List 
      Sent: Saturday, October 31, 2009 12:15 PM
      Subject: Re: TSGL: Lost Browsers. Panic


      Have you tried a 'system restore'? You might be lucky enough to find
  that
    an easy solution...
      If you use ERUNT, that would provide a second line of attack to restore
    the registry.

      John
      Od/G
      ----- Original Message ----- 
      From: EdlynnUSA 
      To: TechSupportGuys 
      Sent: Saturday, October 31, 2009 4:19 PM
      Subject: TSGL: Lost Browsers. Panic


      Using XPProSP2, + Firefox, gaining access to Internet no problem. If FF
    failed, I have IE6 as backup. 

      Bad News:
      Suddenly yesterday, I received the following error message: "The
  procedure
    entry point is _SAVEREGEXPSTATICS could not be loaded in the Dynamics Link
    Library js3250.dll" (OK)

      Firefox could not be loaded. Also IE6 could not be loaaded. I was still
    connected with the Internet, but not with a browser. I cannot correct
  this,
    as my SEARCH did find js3250.dll in the FF folder.

      Can anyone help, as I cannot reinstll that dll, nor reach microsoft for
    help.

      Thanks.

      ED

      _______________________________________________
      Tech Support Guy Mailing List
      http://www.tsgserver.com/list/
      _______________________________________________
      Tech Support Guy Mailing List
      http://www.tsgserver.com/list/
    _______________________________________________
    Tech Support Guy Mailing List
    http://www.tsgserver.com/list/


    _______________________________________________
    Tech Support Guy Mailing List
    http://www.tsgserver.com/list/
  _______________________________________________
  Tech Support Guy Mailing List
  http://www.tsgserver.com/list/


  _______________________________________________
  Tech Support Guy Mailing List
  http://www.tsgserver.com/list/

From tbrandl2 at chello.at  Mon Nov  2 10:35:32 2009
From: tbrandl2 at chello.at (Tilman Brandl)
Date: Mon, 2 Nov 2009 16:35:32 +0100
Subject: TSGL: Fw: Vista Home Premium
References: <ADF15C056AC94DC1A17E19D677C271F4@OwnerPC>
Message-ID: <1A491F19F91346E9A122A85171B3E5B4@til4200>

Ronald,

> .... I might upgrade to Windows 7. Does any one have a good opinion on windows 7

I know that Win XP often had troubles with standby and similar states. Unfortunately I don't have an idea re. those problems with Vista. And since you say it's also with switching users, this problem might get deeper in your case. If you have a chance to do a repair install (I've never done this with Vista myself), I would probably try it. You could try to get back to an earlier restore point too, if you have any ...

Re Win 7 ... I've tried the release candidate (RC) for a while on my backup machine and have switched to Win 7 Pro since - without any problems sofar. I also second what Russ has said re. Win 7 - it's rather like SP for Vista, not too many new ideas or innovations. Which probably is a good thing, at least IMHO.

Have you tried googling for your Vista problem ? This should give you maybe more ideas 

Also look at this http://www.raymond.cc/blog/archives/2009/01/17/analyzing-windows-crash-dump-or-minidump-with-whocrashed/

Wish you good luck !

Tilman

----- Original Message ----- 
From: "Ronald Campbell" <rondcampbell at comcast.net>
To: <list at tsgserver.com>
Sent: Saturday, October 31, 2009 1:59 AM
Subject: TSGL: Fw: Vista Home Premium


> 
> ----- Original Message ----- 
> From: Ronald Campbell 
> Sent: Friday, October 30, 2009 5:53 PM
> Subject: Vista Home Premium
> 
> 
> I have a HP laptop Computer with Vista Home Premium. When I try to put it on standby or switch user it crashes. Does any one know what may be the cause of this.  I was thinking maybe that I might upgrade to Windows 7. Does any one have a good opinion on windows 7. Any ones support on this would be greatly appreciated.



From coover at fastmail.fm  Mon Nov  2 13:43:06 2009
From: coover at fastmail.fm (Russell W. Coover)
Date: Mon, 2 Nov 2009 10:43:06 -0800
Subject: TSGL: Lost Browsers. Panic
In-Reply-To: <6A18E84901034A988945CEE7C81B739B@mine>
References: <306B8ACF331C4160BD31215A43A4655C@mine><22DC5F496C5546C88040A47A28074A48@johnsp2><2F0AEC90797F4A3696459919E734BBCC@mine><E36CEE8F2B8B4372A9CE628C38FD37B5@AcerLaptopPC><3CD9BA542F80479F93E77B26877C483B@mine><9EE5946072AF4722A82000248B3C9FF6@AcerLaptopPC>
	<6A18E84901034A988945CEE7C81B739B@mine>
Message-ID: <ACF079BA70CF4A31A43D10044DA40F96@OwnerPC>

No, I am part of nothing. I retired about 6 years ago and I am my only
employer. I do what I want to do, and the only thing that stops me is lack
of money, lack of health, lack of energy, and my wife, who keeps me from
doing the really dumb things that I think would be great! 

But I am, right now, wearing a black Microsoft T-Shirt that I got at a
Microsoft Seminar last week, along with a free copy of Windows 7 Ultimate.
Somehow, MS thinks I'm some kind of wizard with PCs and they invited me to
attend. The shirt will probably only be worn once, because once it is
washed, it will probably be too small.

But honestly, I am personally touting Windows 7 to my friends, but only to
those who are having problems with Vista or XP, or those who are in the
market for a new computer. It isn't something you need right now if you are
happy with your present PC. 

I think 7 is certainly Microsoft's best product yet, and (I know I may be
criticized for this statement) on a par with Apples new Operating System -
in fact, better in some aspects. And I'm telling them that they do not have
to wait for a Win 7 Service Pack in order to trust the new OS. In fact, Win
7 is not a new Operating System ... it is Vista with all the bad parts
removed and the good parts improved ... it is actually a MAJOR Vista Service
Pack. 

And since it is a Service Pack, Microsoft is probably pricing it too high,
but you can get 3 licenses for the Home package for about $150 (less at
places like Costco).

I presently have two computers running Windows 7 Ultimate 64 bit. Both
licenses were legally obtained at no cost (Windows 7 Launch Party and the
above cited Seminar), but I am presently looking for a low cost Win 7
machine to replace my wife's Vista machine. Her motherboard has an issue
with the Memory Slots and though it is supposed to be able to take 4 GB, it
will take no more than 2 GB without bluescreening. 2 GB is generally
sufficient, but she likes to do photo editing so I want to get her computer
to (at least) 4 GB.

I do like MS, but I do not work for them or have a financial stake in them.
But I do (generally) trust them, at least I trust them more than I do a
certain huge search engine(Hmmm ... what would I get if I Google "huge
search engine")? 

Russ 

-----Original Message-----
From: list-bounces at tsgserver.com [mailto:list-bounces at tsgserver.com] On
Behalf Of EdlynnUSA
Sent: Sunday, November 01, 2009 5:03 PM
To: Tech Support Guy Mailing List
Subject: Re: TSGL: Lost Browsers. Panic

Russ -

Thanks for the push toward IE8. I gave some of the listed benefits a closer
look- over, and have done a mind-set for a download on Monday. Since  IE6
has been really unstable as of late, your remarks hit home. Are you part of
the MS outsource team:)

Thanks again.

ED
  ----- Original Message ----- 
  From: Russell W. Coover 
  To: 'Tech Support Guy Mailing List' 
  Sent: Sunday, November 01, 2009 7:06 PM
  Subject: Re: TSGL: Lost Browsers. Panic


  Well, at least go to IE7 if you are afraid of 8. IE6 is a dangerous
browser
  to have. I recommend that nobody use IE6. You can still download IE7. I
just
  ran a search for a download page and I got ...

 
http://www.microsoft.com/downloads/details.aspx?FamilyId=9AE91EBE-3385-447C-
  8A30-081805B2F90B&displaylang=en

  However, this may not be the page for you. Since my download request was
  from a Windows 7 machine, it is quite possible that you would need another
  page. So perhaps you could try a simple search on "IE7 download" as that
was
  what I searched.

  Russ

  -----Original Message----
  From: list-bounces at tsgserver.com [mailto:list-bounces at tsgserver.com] On
  Behalf Of EdlynnUSA
  Sent: Saturday, October 31, 2009 5:57 PM
  To: Tech Support Guy Mailing List
  Subject: Re: TSGL: Lost Browsers. Panic

  Russ - 

  By Golly, you did it. Except that I had a copy of FF on an Acronis Image
  backup. I recovered the pogam from there and then sneaked through to the
  Internet from an Email, and uninstalled the v.3.52. that I was using. I
  assumed that it became corrupt somehow. I then went back and installed the
  downloaded copy of FF.  The result was positive, and I am back in
business.
  I went to FF site and downloaded and installed the latest, but not the
beta
  3.6. I am going to wait a bit before going to IE8.

  Thanks again Russ, and thanks to all others considering a cure for my
  problm.

  ED
    ----- Original Message ----- 
    From: Russell W. Coover 
    To: 'Tech Support Guy Mailing List' 
    Sent: Saturday, October 31, 2009 2:43 PM
    Subject: Re: TSGL: Lost Browsers. Panic


    Do you know somebody local with internet access? How about a local
  library?
    If so, you can have them download FF for you and place it on a flash
drive
    or cd. Take it home and install. And once you get it installed, I
suggest
    you install IE8, too. Nobody should be using IE6. 

    Russ Coover

    -----Original Message-----
    From: list-bounces at tsgserver.com [mailto:list-bounces at tsgserver.com] On
    Behalf Of EdlynnUSA
    Sent: Saturday, October 31, 2009 10:26 AM
    To: Tech Support Guy Mailing List
    Subject: Re: TSGL: Lost Browsers. Panic

    Hi John - 

    Thanks. I tried and failed with system restore. I tried RegCue for a
    Registry repair, nut didn' work.
    In trying IE6, the error message shared the screen wih Google. I was
able
  to
    put js3250.dll into Google. Others have had the same problem, but no
cures
    offered.

    ED
      ----- Original Message ----- 
      From: Jon 
      To: Tech Support Guy Mailing List 
      Sent: Saturday, October 31, 2009 12:15 PM
      Subject: Re: TSGL: Lost Browsers. Panic


      Have you tried a 'system restore'? You might be lucky enough to find
  that
    an easy solution...
      If you use ERUNT, that would provide a second line of attack to
restore
    the registry.

      John
      Od/G
      ----- Original Message ----- 
      From: EdlynnUSA 
      To: TechSupportGuys 
      Sent: Saturday, October 31, 2009 4:19 PM
      Subject: TSGL: Lost Browsers. Panic


      Using XPProSP2, + Firefox, gaining access to Internet no problem. If
FF
    failed, I have IE6 as backup. 

      Bad News:
      Suddenly yesterday, I received the following error message: "The
  procedure
    entry point is _SAVEREGEXPSTATICS could not be loaded in the Dynamics
Link
    Library js3250.dll" (OK)

      Firefox could not be loaded. Also IE6 could not be loaaded. I was
still
    connected with the Internet, but not with a browser. I cannot correct
  this,
    as my SEARCH did find js3250.dll in the FF folder.

      Can anyone help, as I cannot reinstll that dll, nor reach microsoft
for
    help.

      Thanks.

      ED

      _______________________________________________
      Tech Support Guy Mailing List
      http://www.tsgserver.com/list/
      _______________________________________________
      Tech Support Guy Mailing List
      http://www.tsgserver.com/list/
    _______________________________________________
    Tech Support Guy Mailing List
    http://www.tsgserver.com/list/


    _______________________________________________
    Tech Support Guy Mailing List
    http://www.tsgserver.com/list/
  _______________________________________________
  Tech Support Guy Mailing List
  http://www.tsgserver.com/list/


  _______________________________________________
  Tech Support Guy Mailing List
  http://www.tsgserver.com/list/
_______________________________________________
Tech Support Guy Mailing List
http://www.tsgserver.com/list/



From hdavis1 at gmail.com  Mon Nov  2 14:59:01 2009
From: hdavis1 at gmail.com (H Davis)
Date: Mon, 02 Nov 2009 14:59:01 -0500
Subject: TSGL: Lost Browsers. Panic
In-Reply-To: <ACF079BA70CF4A31A43D10044DA40F96@OwnerPC>
References: <306B8ACF331C4160BD31215A43A4655C@mine><22DC5F496C5546C88040A47A28074A48@johnsp2><2F0AEC90797F4A3696459919E734BBCC@mine><E36CEE8F2B8B4372A9CE628C38FD37B5@AcerLaptopPC><3CD9BA542F80479F93E77B26877C483B@mine><9EE5946072AF4722A82000248B3C9FF6@AcerLaptopPC>	<6A18E84901034A988945CEE7C81B739B@mine>
	<ACF079BA70CF4A31A43D10044DA40F96@OwnerPC>
Message-ID: <4AEF3A05.8050904@gmail.com>

Hi Russ,

I'd be interested in your experience with your 64 bit W7 systems with 
respect to older device drivers. Have you been successful in finding 64 
bit versions for any existing hardware you might have had?

I have an HP printer that I love but it's connected via my home network 
and HP has no 64 bit driver and no info about anything in the works.

H Davis


Russell W. Coover wrote:
> No, I am part of nothing. I retired about 6 years ago and I am my only
> employer. I do what I want to do, and the only thing that stops me is lack
> of money, lack of health, lack of energy, and my wife, who keeps me from
> doing the really dumb things that I think would be great! 
>
> But I am, right now, wearing a black Microsoft T-Shirt that I got at a
> Microsoft Seminar last week, along with a free copy of Windows 7 Ultimate.
> Somehow, MS thinks I'm some kind of wizard with PCs and they invited me to
> attend. The shirt will probably only be worn once, because once it is
> washed, it will probably be too small.
>
> But honestly, I am personally touting Windows 7 to my friends, but only to
> those who are having problems with Vista or XP, or those who are in the
> market for a new computer. It isn't something you need right now if you are
> happy with your present PC. 
>
> I think 7 is certainly Microsoft's best product yet, and (I know I may be
> criticized for this statement) on a par with Apples new Operating System -
> in fact, better in some aspects. And I'm telling them that they do not have
> to wait for a Win 7 Service Pack in order to trust the new OS. In fact, Win
> 7 is not a new Operating System ... it is Vista with all the bad parts
> removed and the good parts improved ... it is actually a MAJOR Vista Service
> Pack. 
>
> And since it is a Service Pack, Microsoft is probably pricing it too high,
> but you can get 3 licenses for the Home package for about $150 (less at
> places like Costco).
>
> I presently have two computers running Windows 7 Ultimate 64 bit. Both
> licenses were legally obtained at no cost (Windows 7 Launch Party and the
> above cited Seminar), but I am presently looking for a low cost Win 7
> machine to replace my wife's Vista machine. Her motherboard has an issue
> with the Memory Slots and though it is supposed to be able to take 4 GB, it
> will take no more than 2 GB without bluescreening. 2 GB is generally
> sufficient, but she likes to do photo editing so I want to get her computer
> to (at least) 4 GB.
>
> I do like MS, but I do not work for them or have a financial stake in them.
> But I do (generally) trust them, at least I trust them more than I do a
> certain huge search engine(Hmmm ... what would I get if I Google "huge
> search engine")? 
>
> Russ 
>
> -----Original Message-----
> From: list-bounces at tsgserver.com [mailto:list-bounces at tsgserver.com] On
> Behalf Of EdlynnUSA
> Sent: Sunday, November 01, 2009 5:03 PM
> To: Tech Support Guy Mailing List
> Subject: Re: TSGL: Lost Browsers. Panic
>
> Russ -
>
> Thanks for the push toward IE8. I gave some of the listed benefits a closer
> look- over, and have done a mind-set for a download on Monday. Since  IE6
> has been really unstable as of late, your remarks hit home. Are you part of
> the MS outsource team:)
>
> Thanks again.
>
> ED
>   ----- Original Message ----- 
>   From: Russell W. Coover 
>   To: 'Tech Support Guy Mailing List' 
>   Sent: Sunday, November 01, 2009 7:06 PM
>   Subject: Re: TSGL: Lost Browsers. Panic
>
>
>   Well, at least go to IE7 if you are afraid of 8. IE6 is a dangerous
> browser
>   to have. I recommend that nobody use IE6. You can still download IE7. I
> just
>   ran a search for a download page and I got ...
>
>  
> http://www.microsoft.com/downloads/details.aspx?FamilyId=9AE91EBE-3385-447C-
>   8A30-081805B2F90B&displaylang=en
>
>   However, this may not be the page for you. Since my download request was
>   from a Windows 7 machine, it is quite possible that you would need another
>   page. So perhaps you could try a simple search on "IE7 download" as that
> was
>   what I searched.
>
>   Russ
>
>   -----Original Message----
>   From: list-bounces at tsgserver.com [mailto:list-bounces at tsgserver.com] On
>   Behalf Of EdlynnUSA
>   Sent: Saturday, October 31, 2009 5:57 PM
>   To: Tech Support Guy Mailing List
>   Subject: Re: TSGL: Lost Browsers. Panic
>
>   Russ - 
>
>   By Golly, you did it. Except that I had a copy of FF on an Acronis Image
>   backup. I recovered the pogam from there and then sneaked through to the
>   Internet from an Email, and uninstalled the v.3.52. that I was using. I
>   assumed that it became corrupt somehow. I then went back and installed the
>   downloaded copy of FF.  The result was positive, and I am back in
> business.
>   I went to FF site and downloaded and installed the latest, but not the
> beta
>   3.6. I am going to wait a bit before going to IE8.
>
>   Thanks again Russ, and thanks to all others considering a cure for my
>   problm.
>
>   ED
>     ----- Original Message ----- 
>     From: Russell W. Coover 
>     To: 'Tech Support Guy Mailing List' 
>     Sent: Saturday, October 31, 2009 2:43 PM
>     Subject: Re: TSGL: Lost Browsers. Panic
>
>
>     Do you know somebody local with internet access? How about a local
>   library?
>     If so, you can have them download FF for you and place it on a flash
> drive
>     or cd. Take it home and install. And once you get it installed, I
> suggest
>     you install IE8, too. Nobody should be using IE6. 
>
>     Russ Coover
>
>     -----Original Message-----
>     From: list-bounces at tsgserver.com [mailto:list-bounces at tsgserver.com] On
>     Behalf Of EdlynnUSA
>     Sent: Saturday, October 31, 2009 10:26 AM
>     To: Tech Support Guy Mailing List
>     Subject: Re: TSGL: Lost Browsers. Panic
>
>     Hi John - 
>
>     Thanks. I tried and failed with system restore. I tried RegCue for a
>     Registry repair, nut didn' work.
>     In trying IE6, the error message shared the screen wih Google. I was
> able
>   to
>     put js3250.dll into Google. Others have had the same problem, but no
> cures
>     offered.
>
>     ED
>       ----- Original Message ----- 
>       From: Jon 
>       To: Tech Support Guy Mailing List 
>       Sent: Saturday, October 31, 2009 12:15 PM
>       Subject: Re: TSGL: Lost Browsers. Panic
>
>
>       Have you tried a 'system restore'? You might be lucky enough to find
>   that
>     an easy solution...
>       If you use ERUNT, that would provide a second line of attack to
> restore
>     the registry.
>
>       John
>       Od/G
>       ----- Original Message ----- 
>       From: EdlynnUSA 
>       To: TechSupportGuys 
>       Sent: Saturday, October 31, 2009 4:19 PM
>       Subject: TSGL: Lost Browsers. Panic
>
>
>       Using XPProSP2, + Firefox, gaining access to Internet no problem. If
> FF
>     failed, I have IE6 as backup. 
>
>       Bad News:
>       Suddenly yesterday, I received the following error message: "The
>   procedure
>     entry point is _SAVEREGEXPSTATICS could not be loaded in the Dynamics
> Link
>     Library js3250.dll" (OK)
>
>       Firefox could not be loaded. Also IE6 could not be loaaded. I was
> still
>     connected with the Internet, but not with a browser. I cannot correct
>   this,
>     as my SEARCH did find js3250.dll in the FF folder.
>
>       Can anyone help, as I cannot reinstll that dll, nor reach microsoft
> for
>     help.
>
>       Thanks.
>
>       ED
>
>       _______________________________________________
>       Tech Support Guy Mailing List
>       http://www.tsgserver.com/list/
>       _______________________________________________
>       Tech Support Guy Mailing List
>       http://www.tsgserver.com/list/
>     _______________________________________________
>     Tech Support Guy Mailing List
>     http://www.tsgserver.com/list/
>
>
>     _______________________________________________
>     Tech Support Guy Mailing List
>     http://www.tsgserver.com/list/
>   _______________________________________________
>   Tech Support Guy Mailing List
>   http://www.tsgserver.com/list/
>
>
>   _______________________________________________
>   Tech Support Guy Mailing List
>   http://www.tsgserver.com/list/
> _______________________________________________
> Tech Support Guy Mailing List
> http://www.tsgserver.com/list/
>
>
> _______________________________________________
> Tech Support Guy Mailing List
> http://www.tsgserver.com/list/
>
>   

-- 
H Davis   hdavis1 at gmail.com


From coover at fastmail.fm  Mon Nov  2 15:12:44 2009
From: coover at fastmail.fm (Russell W. Coover)
Date: Mon, 2 Nov 2009 12:12:44 -0800
Subject: TSGL: Lost Browsers. Panic
In-Reply-To: <4AEF3A05.8050904@gmail.com>
References: <306B8ACF331C4160BD31215A43A4655C@mine><22DC5F496C5546C88040A47A28074A48@johnsp2><2F0AEC90797F4A3696459919E734BBCC@mine><E36CEE8F2B8B4372A9CE628C38FD37B5@AcerLaptopPC><3CD9BA542F80479F93E77B26877C483B@mine><9EE5946072AF4722A82000248B3C9FF6@AcerLaptopPC>	<6A18E84901034A988945CEE7C81B739B@mine><ACF079BA70CF4A31A43D10044DA40F96@OwnerPC>
	<4AEF3A05.8050904@gmail.com>
Message-ID: <5BFC01C6203A4A3F9C09F8ED50A06BD9@OwnerPC>

No major problems ... Win 7 did not find one driver on my laptop, a driver
necessary for external camera, music, and video memory cards. It did find
all of the drivers on my desktop. I actually had the missing driver as I had
imaged the old Vista OS prior to install of Win 7, and it took me about 30
seconds to retrieve it. Evidently Win 7 has a very large driver database. MS
wanted to get the OS right. 

Russ

-----Original Message-----
From: list-bounces at tsgserver.com [mailto:list-bounces at tsgserver.com] On
Behalf Of H Davis
Sent: Monday, November 02, 2009 11:59 AM
To: Tech Support Guy Mailing List
Subject: Re: TSGL: Lost Browsers. Panic

Hi Russ,

I'd be interested in your experience with your 64 bit W7 systems with 
respect to older device drivers. Have you been successful in finding 64 
bit versions for any existing hardware you might have had?

I have an HP printer that I love but it's connected via my home network 
and HP has no 64 bit driver and no info about anything in the works.

H Davis


Russell W. Coover wrote:
> No, I am part of nothing. I retired about 6 years ago and I am my only
> employer. I do what I want to do, and the only thing that stops me is lack
> of money, lack of health, lack of energy, and my wife, who keeps me from
> doing the really dumb things that I think would be great! 
>
> But I am, right now, wearing a black Microsoft T-Shirt that I got at a
> Microsoft Seminar last week, along with a free copy of Windows 7 Ultimate.
> Somehow, MS thinks I'm some kind of wizard with PCs and they invited me to
> attend. The shirt will probably only be worn once, because once it is
> washed, it will probably be too small.
>
> But honestly, I am personally touting Windows 7 to my friends, but only to
> those who are having problems with Vista or XP, or those who are in the
> market for a new computer. It isn't something you need right now if you
are
> happy with your present PC. 
>
> I think 7 is certainly Microsoft's best product yet, and (I know I may be
> criticized for this statement) on a par with Apples new Operating System -
> in fact, better in some aspects. And I'm telling them that they do not
have
> to wait for a Win 7 Service Pack in order to trust the new OS. In fact,
Win
> 7 is not a new Operating System ... it is Vista with all the bad parts
> removed and the good parts improved ... it is actually a MAJOR Vista
Service
> Pack. 
>
> And since it is a Service Pack, Microsoft is probably pricing it too high,
> but you can get 3 licenses for the Home package for about $150 (less at
> places like Costco).
>
> I presently have two computers running Windows 7 Ultimate 64 bit. Both
> licenses were legally obtained at no cost (Windows 7 Launch Party and the
> above cited Seminar), but I am presently looking for a low cost Win 7
> machine to replace my wife's Vista machine. Her motherboard has an issue
> with the Memory Slots and though it is supposed to be able to take 4 GB,
it
> will take no more than 2 GB without bluescreening. 2 GB is generally
> sufficient, but she likes to do photo editing so I want to get her
computer
> to (at least) 4 GB.
>
> I do like MS, but I do not work for them or have a financial stake in
them.
> But I do (generally) trust them, at least I trust them more than I do a
> certain huge search engine(Hmmm ... what would I get if I Google "huge
> search engine")? 
>
> Russ 
>
> -----Original Message-----
> From: list-bounces at tsgserver.com [mailto:list-bounces at tsgserver.com] On
> Behalf Of EdlynnUSA
> Sent: Sunday, November 01, 2009 5:03 PM
> To: Tech Support Guy Mailing List
> Subject: Re: TSGL: Lost Browsers. Panic
>
> Russ -
>
> Thanks for the push toward IE8. I gave some of the listed benefits a
closer
> look- over, and have done a mind-set for a download on Monday. Since  IE6
> has been really unstable as of late, your remarks hit home. Are you part
of
> the MS outsource team:)
>
> Thanks again.
>
> ED
>   ----- Original Message ----- 
>   From: Russell W. Coover 
>   To: 'Tech Support Guy Mailing List' 
>   Sent: Sunday, November 01, 2009 7:06 PM
>   Subject: Re: TSGL: Lost Browsers. Panic
>
>
>   Well, at least go to IE7 if you are afraid of 8. IE6 is a dangerous
> browser
>   to have. I recommend that nobody use IE6. You can still download IE7. I
> just
>   ran a search for a download page and I got ...
>
>  
>
http://www.microsoft.com/downloads/details.aspx?FamilyId=9AE91EBE-3385-447C-
>   8A30-081805B2F90B&displaylang=en
>
>   However, this may not be the page for you. Since my download request was
>   from a Windows 7 machine, it is quite possible that you would need
another
>   page. So perhaps you could try a simple search on "IE7 download" as that
> was
>   what I searched.
>
>   Russ
>
>   -----Original Message----
>   From: list-bounces at tsgserver.com [mailto:list-bounces at tsgserver.com] On
>   Behalf Of EdlynnUSA
>   Sent: Saturday, October 31, 2009 5:57 PM
>   To: Tech Support Guy Mailing List
>   Subject: Re: TSGL: Lost Browsers. Panic
>
>   Russ - 
>
>   By Golly, you did it. Except that I had a copy of FF on an Acronis Image
>   backup. I recovered the pogam from there and then sneaked through to the
>   Internet from an Email, and uninstalled the v.3.52. that I was using. I
>   assumed that it became corrupt somehow. I then went back and installed
the
>   downloaded copy of FF.  The result was positive, and I am back in
> business.
>   I went to FF site and downloaded and installed the latest, but not the
> beta
>   3.6. I am going to wait a bit before going to IE8.
>
>   Thanks again Russ, and thanks to all others considering a cure for my
>   problm.
>
>   ED
>     ----- Original Message ----- 
>     From: Russell W. Coover 
>     To: 'Tech Support Guy Mailing List' 
>     Sent: Saturday, October 31, 2009 2:43 PM
>     Subject: Re: TSGL: Lost Browsers. Panic
>
>
>     Do you know somebody local with internet access? How about a local
>   library?
>     If so, you can have them download FF for you and place it on a flash
> drive
>     or cd. Take it home and install. And once you get it installed, I
> suggest
>     you install IE8, too. Nobody should be using IE6. 
>
>     Russ Coover
>
>     -----Original Message-----
>     From: list-bounces at tsgserver.com [mailto:list-bounces at tsgserver.com]
On
>     Behalf Of EdlynnUSA
>     Sent: Saturday, October 31, 2009 10:26 AM
>     To: Tech Support Guy Mailing List
>     Subject: Re: TSGL: Lost Browsers. Panic
>
>     Hi John - 
>
>     Thanks. I tried and failed with system restore. I tried RegCue for a
>     Registry repair, nut didn' work.
>     In trying IE6, the error message shared the screen wih Google. I was
> able
>   to
>     put js3250.dll into Google. Others have had the same problem, but no
> cures
>     offered.
>
>     ED
>       ----- Original Message ----- 
>       From: Jon 
>       To: Tech Support Guy Mailing List 
>       Sent: Saturday, October 31, 2009 12:15 PM
>       Subject: Re: TSGL: Lost Browsers. Panic
>
>
>       Have you tried a 'system restore'? You might be lucky enough to find
>   that
>     an easy solution...
>       If you use ERUNT, that would provide a second line of attack to
> restore
>     the registry.
>
>       John
>       Od/G
>       ----- Original Message ----- 
>       From: EdlynnUSA 
>       To: TechSupportGuys 
>       Sent: Saturday, October 31, 2009 4:19 PM
>       Subject: TSGL: Lost Browsers. Panic
>
>
>       Using XPProSP2, + Firefox, gaining access to Internet no problem. If
> FF
>     failed, I have IE6 as backup. 
>
>       Bad News:
>       Suddenly yesterday, I received the following error message: "The
>   procedure
>     entry point is _SAVEREGEXPSTATICS could not be loaded in the Dynamics
> Link
>     Library js3250.dll" (OK)
>
>       Firefox could not be loaded. Also IE6 could not be loaaded. I was
> still
>     connected with the Internet, but not with a browser. I cannot correct
>   this,
>     as my SEARCH did find js3250.dll in the FF folder.
>
>       Can anyone help, as I cannot reinstll that dll, nor reach microsoft
> for
>     help.
>
>       Thanks.
>
>       ED
>
>       _______________________________________________
>       Tech Support Guy Mailing List
>       http://www.tsgserver.com/list/
>       _______________________________________________
>       Tech Support Guy Mailing List
>       http://www.tsgserver.com/list/
>     _______________________________________________
>     Tech Support Guy Mailing List
>     http://www.tsgserver.com/list/
>
>
>     _______________________________________________
>     Tech Support Guy Mailing List
>     http://www.tsgserver.com/list/
>   _______________________________________________
>   Tech Support Guy Mailing List
>   http://www.tsgserver.com/list/
>
>
>   _______________________________________________
>   Tech Support Guy Mailing List
>   http://www.tsgserver.com/list/
> _______________________________________________
> Tech Support Guy Mailing List
> http://www.tsgserver.com/list/
>
>
> _______________________________________________
> Tech Support Guy Mailing List
> http://www.tsgserver.com/list/
>
>   

-- 
H Davis   hdavis1 at gmail.com

_______________________________________________
Tech Support Guy Mailing List
http://www.tsgserver.com/list/



From jgladson at pipeline.com  Mon Nov  2 18:48:06 2009
From: jgladson at pipeline.com (Jane Gladson)
Date: Mon, 2 Nov 2009 15:48:06 -0800 (PST)
Subject: TSGL: need laptop repair recommendation
Message-ID: <25071026.256091.1257205686126.JavaMail.txtblapp@domU-12-31-39-03-CC-38.compute-1.internal>



Sent on the go from my Peek
-------------------------------------
Don Penlington<deepend at tpg.com.au> wrote:

At 09:12 PM 10/16/2009 -0400, you wrote:
>how to fix that sleep mode>>


Control Panel/Power Options.

But I don't see how it can be in sleep mode if you can use it at all. Try 
running it on mains power.

Your ISP should be able to help if it's a connection problem.

Try turning the modem off, leave it for 30 seconds, turn it on again. Some 
modems need rebooting occasionally.

Don Penlington



 From the Beach at Surfers Paradise in sunny Queensland.
Computer tutorials, local scenery,  and other things at my website:
http://users.tpg.com.au/deepend/index1.html 
_______________________________________________
Tech Support Guy Mailing List
http://www.tsgserver.com/list/


From annandchuck at yahoo.com  Tue Nov  3 20:54:13 2009
From: annandchuck at yahoo.com (Chuck Neuenschwander)
Date: Tue, 3 Nov 2009 17:54:13 -0800 (PST)
Subject: TSGL: new desktop for office
In-Reply-To: <1A491F19F91346E9A122A85171B3E5B4@til4200>
Message-ID: <677096.19865.qm@web113802.mail.gq1.yahoo.com>

hiWe are considering a new desktop for our park office.
It will need to run a large Access database we use.
Our tentative plan is Windows7 so that it will be supporteda long time.?
Any observations on running Office2003 on a Win7 desktop?
Thanks, Chuck_______________________________________________




      

From coover at fastmail.fm  Wed Nov  4 02:33:09 2009
From: coover at fastmail.fm (Russell W. Coover)
Date: Tue, 3 Nov 2009 23:33:09 -0800
Subject: TSGL: new desktop for office
In-Reply-To: <677096.19865.qm@web113802.mail.gq1.yahoo.com>
References: <1A491F19F91346E9A122A85171B3E5B4@til4200>
	<677096.19865.qm@web113802.mail.gq1.yahoo.com>
Message-ID: <EDA8838DCB074E0BB903D1728BA44ED8@AcerLaptopPC>

I'm now up to three Win 7 machines and all have Office 2003. It's only been
a short time, but no problems yet!

Russ Coover

-----Original Message-----
From: list-bounces at tsgserver.com [mailto:list-bounces at tsgserver.com] On
Behalf Of Chuck Neuenschwander
Sent: Tuesday, November 03, 2009 5:54 PM
To: Tech Support Guy Mailing List
Subject: TSGL: new desktop for office

hiWe are considering a new desktop for our park office.
It will need to run a large Access database we use.
Our tentative plan is Windows7 so that it will be supporteda long time.?
Any observations on running Office2003 on a Win7 desktop?
Thanks, Chuck_______________________________________________




      
_______________________________________________
Tech Support Guy Mailing List
http://www.tsgserver.com/list/



From deepend at tpg.com.au  Wed Nov  4 02:55:56 2009
From: deepend at tpg.com.au (Don Penlington)
Date: Wed, 04 Nov 2009 17:55:56 +1000
Subject: TSGL: Laptop keyboard repair
Message-ID: <4.3.2.20091104175328.00c490a0@mail.tpg.com.au>

Someone has asked me to repair 2 keys which have come off her laptop 
keyboard. I haven't seen it yet.

Are these easily fixed on laptops? Do they just clip on like ordinary 
keyboards?

Don Penlington



From deepend at tpg.com.au  Wed Nov  4 03:13:58 2009
From: deepend at tpg.com.au (Don Penlington)
Date: Wed, 04 Nov 2009 18:13:58 +1000
Subject: TSGL: Laptop keyboard repair
Message-ID: <4.3.2.20091104181147.00c46de8@mail.tpg.com.au>

I found an excellent website which seems to cover laptop repairs well, so I 
think I now have the answer.

http://www.laptoprepair101.com/laptop/2007/03/20/key-fell-off-keyboard/

Don Penlington



From annandchuck at yahoo.com  Wed Nov  4 12:24:28 2009
From: annandchuck at yahoo.com (Chuck Neuenschwander)
Date: Wed, 4 Nov 2009 09:24:28 -0800 (PST)
Subject: TSGL: new desktop for office
In-Reply-To: <EDA8838DCB074E0BB903D1728BA44ED8@AcerLaptopPC>
Message-ID: <533088.15093.qm@web113816.mail.gq1.yahoo.com>

great.Personally, after the last decade of MS OSs, culminated with Vista,I was about to give Ubuntu a try on my next machine. BUT, Windows7just may prove solid enough to keep me in line with MS. ?-ChuckN
____________________________________________________________
I'm now up to three Win 7 machines and all have Office 2003. It's only been
a short time, but no problems yet!

Russ Coover

-----Original Message-----
From: list-bounces at tsgserver.com [mailto:list-bounces at tsgserver.com] On
Behalf Of Chuck Neuenschwander
Sent: Tuesday, November 03, 2009 5:54 PM
To: Tech Support Guy Mailing List
Subject: TSGL: new desktop for office

hi ?We are considering a new desktop for our park office.
It will need to run a large Access database we use.
Our tentative plan is Windows7 so that it will be supported a long time.?
Any observations on running Office2003 on a Win7 desktop?
Thanks, Chuck_______________________________________________




? ? ? 
_______________________________________________
Tech Support Guy Mailing List
http://www.tsgserver.com/list/


_______________________________________________
Tech Support Guy Mailing List
http://www.tsgserver.com/list/



      

From hdavis1 at gmail.com  Wed Nov  4 14:40:29 2009
From: hdavis1 at gmail.com (H Davis)
Date: Wed, 04 Nov 2009 14:40:29 -0500
Subject: TSGL: Free AV program reviews
Message-ID: <4AF1D8AD.50003@gmail.com>

Because I know this group is security conscious and CHEAP, I thought 
you'd be interested in this article:

http://www.pcworld.com/reviews/collection/1597/free_antivirus_software.html

I won't tell you who rated highest but I will tell you that Microsoft 
Security Essentials Beta did pretty well and I've subsequently seen 
other favorable reviews of the "out of Beta" version.

-- 
H Davis   hdavis1 at gmail.com


From Engineman1 at aol.com  Wed Nov  4 15:41:23 2009
From: Engineman1 at aol.com (Engineman1 at aol.com)
Date: Wed, 4 Nov 2009 15:41:23 EST
Subject: TSGL: cracked screen update
Message-ID: <c5c.5fc6184e.382340f3@aol.com>

Thanks Ian for mentioning the FN key combinations. It solved one of my  
problems.
Now new problems have arisen.
 
I was trying to solve a problem with the other laptop and I removed the HD  
from my Toshiba satellite A-105 and plugged the other one in. I got a  
message saying: 
PXE-E61: Media test failure, check  cable 
PXE-MOF: Exiting PXE ROM 
Operating System Not Found 
I put my drive  back in and got the same message. I checked the BIOS and it 
could not locate the  drive. 
I put my  Toshiba drive in the other laptop and found that it was good, it  
booted. 
The other HD  also booted in it's original machine. 
Now my Toshiba  does not boot and various diagnostic disks report that the 
HD cannot be  found. 
What  now? 
Engineman
 
 
In a message dated 11/1/2009 12:01:46 P.M. Pacific Standard Time,  
ian at iarp.ca writes:

Ah, not  even the right model. ATM it's sitting on my shelf collecting
dust until  either someone needs parts or I can find a mobo(T61). Does
the FN + F8(I  think) for the projector mode not work?

On Sun, Nov 1, 2009 at 2:45  PM,  <Engineman1 at aol.com> wrote:
> It' a  3000  C200.
> What are you proposing, that I sell you this motherboard or you  sell me
> your screen?
>
> I';m in Santa Cruz  Ca.
>
> Engineman
>
>
>
> In a message  dated 11/1/2009 10:33:03 A.M. Pacific Standard Time,
> ian at iarp.ca  writes:
>
> What's  the model of the lenovo laptop? My  motherboard went bad a
> couple months  back and they wanted $700+  to fix it and ebays been hit
> or miss to find a  good one  cheap.
>
> On Sun, Nov 1, 2009 at 1:12 PM,    <Engineman1 at aol.com> wrote:
>> I have a ladyfriend who has a  Lenovo  laptop who accidentally cracked 
the
>> screen several  months ago. I  showed her how easy it was to connect it 
to
>  a
>> CRT  monitor and  she has been using it that way for  several months. she
> didn't
>> listen  when I told her  about updating virus protection and the viruses
>>  have  disabled  several Windows functions now. As I was doing a virus
>  scan  I
>> noticed that it was  reporting that there were  files that it  could not
> open. I
>> did something, I  think  it was system restore  and now it will not  
display
>> anything on the CRT monitor. I  can  see that  the computer is still
> operating
>> because a small corner of  the  laptop screen is visible in the upper 
left.
>> Is there any  way I  can get this  machine back to communicating with  
the
>> desktop  monitor without a screen to  watch?
>> She is attending college on a  fixed grant and  cannot afford another
>> computer or to have her screen  replaced
>>
>> Engineman.
>>  _______________________________________________
>> Tech Support  Guy  Mailing List
>>  http://www.tsgserver.com/list/
>>
>
>
>
>  --
> Thanks
> Ian  R-P
>
>  _______________________________________________
> Tech Support Guy  Mailing  List
>  http://www.tsgserver.com/list/
>
>
>  _______________________________________________
> Tech Support Guy  Mailing List
> http://www.tsgserver.com/list/
>



--  
Thanks
Ian  R-P

_______________________________________________
Tech Support Guy  Mailing  List
http://www.tsgserver.com/list/



From coover at fastmail.fm  Wed Nov  4 22:49:10 2009
From: coover at fastmail.fm (Russell W. Coover)
Date: Wed, 4 Nov 2009 19:49:10 -0800
Subject: TSGL: new desktop for office
In-Reply-To: <533088.15093.qm@web113816.mail.gq1.yahoo.com>
References: <EDA8838DCB074E0BB903D1728BA44ED8@AcerLaptopPC>
	<533088.15093.qm@web113816.mail.gq1.yahoo.com>
Message-ID: <880175EFDAD8419D8EB6AE1983B9AAA0@AcerLaptopPC>

If you're like me, you will find Ubuntu is cheap(free)and stable, sometimes
a pain in the derriere (Why doesn't that work? Where the heck can I find
that driver? It's a Linux file, why won't it install?), and lacks choice of
software ... I guess, other than choice in software, it's a lot like
windows. But unless you really wish to get involved with Command Line
Computing, you'll find Windows far superior to Linux, though Ubuntu
certainly makes Linux possible for the average computer user. 

But I suggest that everybody that thinks they might like Linux actually
install it, dual boot, within Windows, and experience it before they
actually wipe their Windows Hard Drive clean and install Linux on it. I can
guarantee that some folks will like Linux, but I would guess that even more
would not. 

Ubuntu will install within Windows. With Windows open, insert the Ubuntu
disk (now in version 9.10 - why try an earlier version?) and when it asks
what you want to do, click on the box which says it will not change Windows
or partition anything, it will simply install within Windows. Be Careful
what you check! When installation is complete, reboot, and you'll be given
two choices, boot to windows (the default) or to Ubuntu. If you do not
select either, eventually (I think in less than 10 seconds), the computer
will boot to Windows. Don't like Ubuntu? Uninstall it within the Windows
Control Panel. 

Russ Coover

-----Original Message-----
From: list-bounces at tsgserver.com [mailto:list-bounces at tsgserver.com] On
Behalf Of Chuck Neuenschwander
Sent: Wednesday, November 04, 2009 9:24 AM
To: Tech Support Guy Mailing List
Subject: TSGL: new desktop for office

great.Personally, after the last decade of MS OSs, culminated with Vista,I
was about to give Ubuntu a try on my next machine. BUT, Windows7just may
prove solid enough to keep me in line with MS. ?-ChuckN
____________________________________________________________
I'm now up to three Win 7 machines and all have Office 2003. It's only been
a short time, but no problems yet!

Russ Coover

-----Original Message-----
From: list-bounces at tsgserver.com [mailto:list-bounces at tsgserver.com] On
Behalf Of Chuck Neuenschwander
Sent: Tuesday, November 03, 2009 5:54 PM
To: Tech Support Guy Mailing List
Subject: TSGL: new desktop for office

hi ?We are considering a new desktop for our park office.
It will need to run a large Access database we use.
Our tentative plan is Windows7 so that it will be supported a long time.?
Any observations on running Office2003 on a Win7 desktop?
Thanks, Chuck_______________________________________________




? ? ? 
_______________________________________________
Tech Support Guy Mailing List
http://www.tsgserver.com/list/


_______________________________________________
Tech Support Guy Mailing List
http://www.tsgserver.com/list/



      
_______________________________________________
Tech Support Guy Mailing List
http://www.tsgserver.com/list/



From ian at iarp.ca  Wed Nov  4 22:53:32 2009
From: ian at iarp.ca (Ian Ramsey-Planck)
Date: Wed, 4 Nov 2009 22:53:32 -0500
Subject: TSGL: new desktop for office
In-Reply-To: <880175EFDAD8419D8EB6AE1983B9AAA0@AcerLaptopPC>
References: <EDA8838DCB074E0BB903D1728BA44ED8@AcerLaptopPC>
	<533088.15093.qm@web113816.mail.gq1.yahoo.com>
	<880175EFDAD8419D8EB6AE1983B9AAA0@AcerLaptopPC>
Message-ID: <adc2940c0911041953n5c1a2fc7w74baa65c60e7379@mail.gmail.com>

Hey,

I've been playing with ubuntu for years now, i have an intel eserver
running ubuntu server 9.04 and the newest version 9.10 was just
released.

But people have been finding bugs(too many imo) as of late so if i
were you i'd get the 9.04 release and hold off on 9.10. Such as the
trackpad on laptops not working and apache breaking.. etc

9.04 runs just as fine and until everything's sorted out(probably in a
month of two) 9.10 will be ok.

On Wed, Nov 4, 2009 at 10:49 PM, Russell W. Coover <coover at fastmail.fm> wrote:
> If you're like me, you will find Ubuntu is cheap(free)and stable, sometimes
> a pain in the derriere (Why doesn't that work? Where the heck can I find
> that driver? It's a Linux file, why won't it install?), and lacks choice of
> software ... I guess, other than choice in software, it's a lot like
> windows. But unless you really wish to get involved with Command Line
> Computing, you'll find Windows far superior to Linux, though Ubuntu
> certainly makes Linux possible for the average computer user.
>
> But I suggest that everybody that thinks they might like Linux actually
> install it, dual boot, within Windows, and experience it before they
> actually wipe their Windows Hard Drive clean and install Linux on it. I can
> guarantee that some folks will like Linux, but I would guess that even more
> would not.
>
> Ubuntu will install within Windows. With Windows open, insert the Ubuntu
> disk (now in version 9.10 - why try an earlier version?) and when it asks
> what you want to do, click on the box which says it will not change Windows
> or partition anything, it will simply install within Windows. Be Careful
> what you check! When installation is complete, reboot, and you'll be given
> two choices, boot to windows (the default) or to Ubuntu. If you do not
> select either, eventually (I think in less than 10 seconds), the computer
> will boot to Windows. Don't like Ubuntu? Uninstall it within the Windows
> Control Panel.
>
> Russ Coover
>
> -----Original Message-----
> From: list-bounces at tsgserver.com [mailto:list-bounces at tsgserver.com] On
> Behalf Of Chuck Neuenschwander
> Sent: Wednesday, November 04, 2009 9:24 AM
> To: Tech Support Guy Mailing List
> Subject: TSGL: new desktop for office
>
> great.Personally, after the last decade of MS OSs, culminated with Vista,I
> was about to give Ubuntu a try on my next machine. BUT, Windows7just may
> prove solid enough to keep me in line with MS. ?-ChuckN
> ____________________________________________________________
> I'm now up to three Win 7 machines and all have Office 2003. It's only been
> a short time, but no problems yet!
>
> Russ Coover
>
> -----Original Message-----
> From: list-bounces at tsgserver.com [mailto:list-bounces at tsgserver.com] On
> Behalf Of Chuck Neuenschwander
> Sent: Tuesday, November 03, 2009 5:54 PM
> To: Tech Support Guy Mailing List
> Subject: TSGL: new desktop for office
>
> hi ?We are considering a new desktop for our park office.
> It will need to run a large Access database we use.
> Our tentative plan is Windows7 so that it will be supported a long time.
> Any observations on running Office2003 on a Win7 desktop?
> Thanks, Chuck_______________________________________________
>
>
>
>
>
> _______________________________________________
> Tech Support Guy Mailing List
> http://www.tsgserver.com/list/
>
>
> _______________________________________________
> Tech Support Guy Mailing List
> http://www.tsgserver.com/list/
>
>
>
>
> _______________________________________________
> Tech Support Guy Mailing List
> http://www.tsgserver.com/list/
>
>
> _______________________________________________
> Tech Support Guy Mailing List
> http://www.tsgserver.com/list/
>



-- 
Thanks
Ian R-P


From coover at fastmail.fm  Wed Nov  4 23:19:30 2009
From: coover at fastmail.fm (Russell W. Coover)
Date: Wed, 4 Nov 2009 20:19:30 -0800
Subject: TSGL: Free AV program reviews
In-Reply-To: <4AF1D8AD.50003@gmail.com>
References: <4AF1D8AD.50003@gmail.com>
Message-ID: <C93EFB8B91A143CBBABE1D99280D22FE@AcerLaptopPC>

I like Avira, but will not use it! I absolutely hate their daily pop-up
screen urging the purchase of the premium version of the software. 

Avast is good, but requires registration.

I haven't tried AVG recently, but their software has always been a resource
hog, slowing computers down. I've got one old laptop (Win 2000, 256 MB) that
AVG makes useless. Some folks have said good things about 8.5, but I'll
never directly find out.

Microsoft Security Essentials runs well. I've now got it on all three of my
Win 7 machines and it hasn't been a problem at all. Best of all, there is no
registration and no nag screen ... it's easy to use and, according to those
testing it, does the job of keeping the computer Virus clear. It has some
minor problems such as not checking email ... it won't check an email file
until you specifically do something with it, like attempt to open it, but at
least two of the above AV apps have the same problem. 

So, until it is shown that MSE does not do the job or does it poorly, it is
my favorite of the top 4.

Russ Coover  

-----Original Message-----
From: list-bounces at tsgserver.com [mailto:list-bounces at tsgserver.com] On
Behalf Of H Davis
Sent: Wednesday, November 04, 2009 11:40 AM
To: TSGL List
Subject: TSGL: Free AV program reviews

Because I know this group is security conscious and CHEAP, I thought 
you'd be interested in this article:

http://www.pcworld.com/reviews/collection/1597/free_antivirus_software.html

I won't tell you who rated highest but I will tell you that Microsoft 
Security Essentials Beta did pretty well and I've subsequently seen 
other favorable reviews of the "out of Beta" version.

-- 
H Davis   hdavis1 at gmail.com

_______________________________________________
Tech Support Guy Mailing List
http://www.tsgserver.com/list/



From coover at fastmail.fm  Wed Nov  4 23:35:39 2009
From: coover at fastmail.fm (Russell W. Coover)
Date: Wed, 4 Nov 2009 20:35:39 -0800
Subject: TSGL: cracked screen update
In-Reply-To: <c5c.5fc6184e.382340f3@aol.com>
References: <c5c.5fc6184e.382340f3@aol.com>
Message-ID: <92E0D9D280E148629CE2083E8603C3D2@AcerLaptopPC>

Have you checked to see if any of the pins are bent? Or maybe you aren't
plugging the hard drive in completely or you've got the drive upside down?
Actually, if it's not something simple, and the laptop is worth it, this one
sounds like a trip to a professional repair shop.

Russ Coover

-----Original Message-----
From: list-bounces at tsgserver.com [mailto:list-bounces at tsgserver.com] On
Behalf Of Engineman1 at aol.com
Sent: Wednesday, November 04, 2009 12:41 PM
To: list at tsgserver.com
Subject: Re: TSGL: cracked screen update

Thanks Ian for mentioning the FN key combinations. It solved one of my  
problems.
Now new problems have arisen.
 
I was trying to solve a problem with the other laptop and I removed the HD  
from my Toshiba satellite A-105 and plugged the other one in. I got a  
message saying: 
PXE-E61: Media test failure, check  cable 
PXE-MOF: Exiting PXE ROM 
Operating System Not Found 
I put my drive  back in and got the same message. I checked the BIOS and it 
could not locate the  drive. 
I put my  Toshiba drive in the other laptop and found that it was good, it  
booted. 
The other HD  also booted in it's original machine. 
Now my Toshiba  does not boot and various diagnostic disks report that the 
HD cannot be  found. 
What  now? 
Engineman
 
 
In a message dated 11/1/2009 12:01:46 P.M. Pacific Standard Time,  
ian at iarp.ca writes:

Ah, not  even the right model. ATM it's sitting on my shelf collecting
dust until  either someone needs parts or I can find a mobo(T61). Does
the FN + F8(I  think) for the projector mode not work?

On Sun, Nov 1, 2009 at 2:45  PM,  <Engineman1 at aol.com> wrote:
> It' a  3000  C200.
> What are you proposing, that I sell you this motherboard or you  sell me
> your screen?
>
> I';m in Santa Cruz  Ca.
>
> Engineman
>
>
>
> In a message  dated 11/1/2009 10:33:03 A.M. Pacific Standard Time,
> ian at iarp.ca  writes:
>
> What's  the model of the lenovo laptop? My  motherboard went bad a
> couple months  back and they wanted $700+  to fix it and ebays been hit
> or miss to find a  good one  cheap.
>
> On Sun, Nov 1, 2009 at 1:12 PM,    <Engineman1 at aol.com> wrote:
>> I have a ladyfriend who has a  Lenovo  laptop who accidentally cracked 
the
>> screen several  months ago. I  showed her how easy it was to connect it 
to
>  a
>> CRT  monitor and  she has been using it that way for  several months. she
> didn't
>> listen  when I told her  about updating virus protection and the viruses
>>  have  disabled  several Windows functions now. As I was doing a virus
>  scan  I
>> noticed that it was  reporting that there were  files that it  could not
> open. I
>> did something, I  think  it was system restore  and now it will not  
display
>> anything on the CRT monitor. I  can  see that  the computer is still
> operating
>> because a small corner of  the  laptop screen is visible in the upper 
left.
>> Is there any  way I  can get this  machine back to communicating with  
the
>> desktop  monitor without a screen to  watch?
>> She is attending college on a  fixed grant and  cannot afford another
>> computer or to have her screen  replaced
>>
>> Engineman.
>>  _______________________________________________
>> Tech Support  Guy  Mailing List
>>  http://www.tsgserver.com/list/
>>
>
>
>
>  --
> Thanks
> Ian  R-P
>
>  _______________________________________________
> Tech Support Guy  Mailing  List
>  http://www.tsgserver.com/list/
>
>
>  _______________________________________________
> Tech Support Guy  Mailing List
> http://www.tsgserver.com/list/
>



--  
Thanks
Ian  R-P

_______________________________________________
Tech Support Guy  Mailing  List
http://www.tsgserver.com/list/


_______________________________________________
Tech Support Guy Mailing List
http://www.tsgserver.com/list/



From annandchuck at yahoo.com  Wed Nov  4 23:48:44 2009
From: annandchuck at yahoo.com (Chuck Neuenschwander)
Date: Wed, 4 Nov 2009 20:48:44 -0800 (PST)
Subject: TSGL: new desktop for office
In-Reply-To: <880175EFDAD8419D8EB6AE1983B9AAA0@AcerLaptopPC>
Message-ID: <739526.15903.qm@web113819.mail.gq1.yahoo.com>



______________________________________________________________________
?
                  Thanks Russ, I may just do that. My career, like yours if I recall, goes back into DOS and
command-line days. I think it would be a hoot to give this a shot....... when I get time.
_______________________________________________________________________

--- On Wed, 11/4/09, Russell W. Coover <coover at fastmail.fm> wrote:

From: Russell W. Coover <coover at fastmail.fm>
Subject: Re: TSGL: new desktop for office
To: "'Tech Support Guy Mailing List'" <list at tsgserver.com>
Date: Wednesday, November 4, 2009, 9:49 PM

If you're like me, you will find Ubuntu is cheap(free)and stable, sometimes
a pain in the derriere (Why doesn't that work? Where the heck can I find
that driver? It's a Linux file, why won't it install?), and lacks choice of
software ... I guess, other than choice in software, it's a lot like
windows. But unless you really wish to get involved with Command Line
Computing, you'll find Windows far superior to Linux, though Ubuntu
certainly makes Linux possible for the average computer user. 

But I suggest that everybody that thinks they might like Linux actually
install it, dual boot, within Windows, and experience it before they
actually wipe their Windows Hard Drive clean and install Linux on it. I can
guarantee that some folks will like Linux, but I would guess that even more
would not. 

Ubuntu will install within Windows. With Windows open, insert the Ubuntu
disk (now in version 9.10 - why try an earlier version?) and when it asks
what you want to do, click on the box which says it will not change Windows
or partition anything, it will simply install within Windows. Be Careful
what you check! When installation is complete, reboot, and you'll be given
two choices, boot to windows (the default) or to Ubuntu. If you do not
select either, eventually (I think in less than 10 seconds), the computer
will boot to Windows. Don't like Ubuntu? Uninstall it within the Windows
Control Panel. 

Russ Coover

-----Original Message-----
From: list-bounces at tsgserver.com [mailto:list-bounces at tsgserver.com] On
Behalf Of Chuck Neuenschwander
Sent: Wednesday, November 04, 2009 9:24 AM
To: Tech Support Guy Mailing List
Subject: TSGL: new desktop for office

great.Personally, after the last decade of MS OSs, culminated with Vista,I
was about to give Ubuntu a try on my next machine. BUT, Windows7just may
prove solid enough to keep me in line with MS. ?-ChuckN
____________________________________________________________
I'm now up to three Win 7 machines and all have Office 2003. It's only been
a short time, but no problems yet!

Russ Coover

-----Original Message-----
From: list-bounces at tsgserver.com [mailto:list-bounces at tsgserver.com] On
Behalf Of Chuck Neuenschwander
Sent: Tuesday, November 03, 2009 5:54 PM
To: Tech Support Guy Mailing List
Subject: TSGL: new desktop for office

hi ?We are considering a new desktop for our park office.
It will need to run a large Access database we use.
Our tentative plan is Windows7 so that it will be supported a long time.?
Any observations on running Office2003 on a Win7 desktop?
Thanks, Chuck_______________________________________________




? ? ? 
_______________________________________________
Tech Support Guy Mailing List
http://www.tsgserver.com/list/


_______________________________________________
Tech Support Guy Mailing List
http://www.tsgserver.com/list/



? ? ? 
_______________________________________________
Tech Support Guy Mailing List
http://www.tsgserver.com/list/


_______________________________________________
Tech Support Guy Mailing List
http://www.tsgserver.com/list/



      

From annandchuck at yahoo.com  Wed Nov  4 23:49:59 2009
From: annandchuck at yahoo.com (Chuck Neuenschwander)
Date: Wed, 4 Nov 2009 20:49:59 -0800 (PST)
Subject: TSGL: new desktop for office
In-Reply-To: <880175EFDAD8419D8EB6AE1983B9AAA0@AcerLaptopPC>
Message-ID: <860840.16836.qm@web113819.mail.gq1.yahoo.com>



______________________________________________________________________

                  Yesterday's history; Tomorrow's a mystery;

             Today is God's gift, that's why we call it the present.

_______________________________________________________________________

Secretary of State Hillary Clinton scolded Pakistan leaders for not going after al-Qaida and just pretending they didn't see a problem that everyone else in the world could see. Ouch! Imagine Hillary Clinton lecturing you on turning a blind eye to a problem that the rest of the world could see.     -Jay Leno

_______________________________________________________________________

--- On Wed, 11/4/09, Russell W. Coover <coover at fastmail.fm> wrote:

From: Russell W. Coover <coover at fastmail.fm>
Subject: Re: TSGL: new desktop for office
To: "'Tech Support Guy Mailing List'" <list at tsgserver.com>
Date: Wednesday, November 4, 2009, 9:49 PM

If you're like me, you will find Ubuntu is cheap(free)and stable, sometimes
a pain in the derriere (Why doesn't that work? Where the heck can I find
that driver? It's a Linux file, why won't it install?), and lacks choice of
software ... I guess, other than choice in software, it's a lot like
windows. But unless you really wish to get involved with Command Line
Computing, you'll find Windows far superior to Linux, though Ubuntu
certainly makes Linux possible for the average computer user. 

But I suggest that everybody that thinks they might like Linux actually
install it, dual boot, within Windows, and experience it before they
actually wipe their Windows Hard Drive clean and install Linux on it. I can
guarantee that some folks will like Linux, but I would guess that even more
would not. 

Ubuntu will install within Windows. With Windows open, insert the Ubuntu
disk (now in version 9.10 - why try an earlier version?) and when it asks
what you want to do, click on the box which says it will not change Windows
or partition anything, it will simply install within Windows. Be Careful
what you check! When installation is complete, reboot, and you'll be given
two choices, boot to windows (the default) or to Ubuntu. If you do not
select either, eventually (I think in less than 10 seconds), the computer
will boot to Windows. Don't like Ubuntu? Uninstall it within the Windows
Control Panel. 

Russ Coover

-----Original Message-----
From: list-bounces at tsgserver.com [mailto:list-bounces at tsgserver.com] On
Behalf Of Chuck Neuenschwander
Sent: Wednesday, November 04, 2009 9:24 AM
To: Tech Support Guy Mailing List
Subject: TSGL: new desktop for office

great.Personally, after the last decade of MS OSs, culminated with Vista,I
was about to give Ubuntu a try on my next machine. BUT, Windows7just may
prove solid enough to keep me in line with MS. ?-ChuckN
____________________________________________________________
I'm now up to three Win 7 machines and all have Office 2003. It's only been
a short time, but no problems yet!

Russ Coover

-----Original Message-----
From: list-bounces at tsgserver.com [mailto:list-bounces at tsgserver.com] On
Behalf Of Chuck Neuenschwander
Sent: Tuesday, November 03, 2009 5:54 PM
To: Tech Support Guy Mailing List
Subject: TSGL: new desktop for office

hi ?We are considering a new desktop for our park office.
It will need to run a large Access database we use.
Our tentative plan is Windows7 so that it will be supported a long time.?
Any observations on running Office2003 on a Win7 desktop?
Thanks, Chuck_______________________________________________




? ? ? 
_______________________________________________
Tech Support Guy Mailing List
http://www.tsgserver.com/list/


_______________________________________________
Tech Support Guy Mailing List
http://www.tsgserver.com/list/



? ? ? 
_______________________________________________
Tech Support Guy Mailing List
http://www.tsgserver.com/list/


_______________________________________________
Tech Support Guy Mailing List
http://www.tsgserver.com/list/



      

From annandchuck at yahoo.com  Wed Nov  4 23:52:48 2009
From: annandchuck at yahoo.com (Chuck Neuenschwander)
Date: Wed, 4 Nov 2009 20:52:48 -0800 (PST)
Subject: TSGL: new desktop for office
In-Reply-To: <adc2940c0911041953n5c1a2fc7w74baa65c60e7379@mail.gmail.com>
Message-ID: <764926.1757.qm@web113805.mail.gq1.yahoo.com>



______________________________________________________________________
?
                  thanks for the info, Ian. ?I will give 9.04 a try, hopefully soon.

_______________________________________________________________________

--- On Wed, 11/4/09, Ian Ramsey-Planck <ian at iarp.ca> wrote:

From: Ian Ramsey-Planck <ian at iarp.ca>
Subject: Re: TSGL: new desktop for office
To: "Tech Support Guy Mailing List" <list at tsgserver.com>
Date: Wednesday, November 4, 2009, 9:53 PM

Hey,

I've been playing with ubuntu for years now, i have an intel eserver
running ubuntu server 9.04 and the newest version 9.10 was just
released.

But people have been finding bugs(too many imo) as of late so if i
were you i'd get the 9.04 release and hold off on 9.10. Such as the
trackpad on laptops not working and apache breaking.. etc

9.04 runs just as fine and until everything's sorted out(probably in a
month of two) 9.10 will be ok.

On Wed, Nov 4, 2009 at 10:49 PM, Russell W. Coover <coover at fastmail.fm> wrote:
> If you're like me, you will find Ubuntu is cheap(free)and stable, sometimes
> a pain in the derriere (Why doesn't that work? Where the heck can I find
> that driver? It's a Linux file, why won't it install?), and lacks choice of
> software ... I guess, other than choice in software, it's a lot like
> windows. But unless you really wish to get involved with Command Line
> Computing, you'll find Windows far superior to Linux, though Ubuntu
> certainly makes Linux possible for the average computer user.
>
> But I suggest that everybody that thinks they might like Linux actually
> install it, dual boot, within Windows, and experience it before they
> actually wipe their Windows Hard Drive clean and install Linux on it. I can
> guarantee that some folks will like Linux, but I would guess that even more
> would not.
>
> Ubuntu will install within Windows. With Windows open, insert the Ubuntu
> disk (now in version 9.10 - why try an earlier version?) and when it asks
> what you want to do, click on the box which says it will not change Windows
> or partition anything, it will simply install within Windows. Be Careful
> what you check! When installation is complete, reboot, and you'll be given
> two choices, boot to windows (the default) or to Ubuntu. If you do not
> select either, eventually (I think in less than 10 seconds), the computer
> will boot to Windows. Don't like Ubuntu? Uninstall it within the Windows
> Control Panel.
>
> Russ Coover
>
> -----Original Message-----
> From: list-bounces at tsgserver.com [mailto:list-bounces at tsgserver.com] On
> Behalf Of Chuck Neuenschwander
> Sent: Wednesday, November 04, 2009 9:24 AM
> To: Tech Support Guy Mailing List
> Subject: TSGL: new desktop for office
>
> great.Personally, after the last decade of MS OSs, culminated with Vista,I
> was about to give Ubuntu a try on my next machine. BUT, Windows7just may
> prove solid enough to keep me in line with MS. ?-ChuckN
> ____________________________________________________________
> I'm now up to three Win 7 machines and all have Office 2003. It's only been
> a short time, but no problems yet!
>
> Russ Coover
>
> -----Original Message-----
> From: list-bounces at tsgserver.com [mailto:list-bounces at tsgserver.com] On
> Behalf Of Chuck Neuenschwander
> Sent: Tuesday, November 03, 2009 5:54 PM
> To: Tech Support Guy Mailing List
> Subject: TSGL: new desktop for office
>
> hi ?We are considering a new desktop for our park office.
> It will need to run a large Access database we use.
> Our tentative plan is Windows7 so that it will be supported a long time.
> Any observations on running Office2003 on a Win7 desktop?
> Thanks, Chuck_______________________________________________
>
>
>
>
>
> _______________________________________________
> Tech Support Guy Mailing List
> http://www.tsgserver.com/list/
>
>
> _______________________________________________
> Tech Support Guy Mailing List
> http://www.tsgserver.com/list/
>
>
>
>
> _______________________________________________
> Tech Support Guy Mailing List
> http://www.tsgserver.com/list/
>
>
> _______________________________________________
> Tech Support Guy Mailing List
> http://www.tsgserver.com/list/
>



-- 
Thanks
Ian R-P

_______________________________________________
Tech Support Guy Mailing List
http://www.tsgserver.com/list/



      

From embitt at westnet.com.au  Thu Nov  5 08:59:59 2009
From: embitt at westnet.com.au (Merna Bitter)
Date: Thu, 5 Nov 2009 23:59:59 +1000
Subject: TSGL: Laptop keyboard repair
References: <4.3.2.20091104181147.00c46de8@mail.tpg.com.au>
Message-ID: <DEEEF7C3D82A40B08F7D175217995287@number15>

Another laptop site that might be of interest --  
http://www.asklaptopfreak.com/

Merna


----- Original Message ----- 
From: "Don Penlington" <deepend at tpg.com.au>
To: "Tech Support Guy Mailing List" <list at tsgserver.com>
Sent: Wednesday, November 04, 2009 6:13 PM
Subject: TSGL: Laptop keyboard repair


>I found an excellent website which seems to cover laptop repairs well, so I 
>think I now have the answer.
>
> http://www.laptoprepair101.com/laptop/2007/03/20/key-fell-off-keyboard/
>
> Don Penlington
>
>
> _______________________________________________
> Tech Support Guy Mailing List
> http://www.tsgserver.com/list/ 



From leebunyard at comcast.net  Thu Nov  5 10:36:40 2009
From: leebunyard at comcast.net (Lee Bunyard)
Date: Thu, 05 Nov 2009 07:36:40 -0800
Subject: TSGL: Free AV program reviews
In-Reply-To: <C93EFB8B91A143CBBABE1D99280D22FE@AcerLaptopPC>
References: <4AF1D8AD.50003@gmail.com>
	<C93EFB8B91A143CBBABE1D99280D22FE@AcerLaptopPC>
Message-ID: <4AF2F108.7040405@comcast.net>

I've been using AVG Free 8.5 on my five year old laptop running XP and 
it runs fine, evidently they finally resolved the resource problem.  I 
use Avast Free on my desktop running Vista and it works great too, both 
AVG and Avast do scan email.  You have to register the Avast Free every 
14 months but it's a fast, simple process.  MS Security Essentials has 
gotten good reviews, I may try it if I decide to upgrade to Windows 7.  
At this point, I'm having no problems with XP or Vista and don't plan to 
upgrade. 
Lee in the Mountains of Northern California

Russell W. Coover wrote:
> I like Avira, but will not use it! I absolutely hate their daily pop-up
> screen urging the purchase of the premium version of the software. 
>
> Avast is good, but requires registration.
>
> I haven't tried AVG recently, but their software has always been a resource
> hog, slowing computers down. I've got one old laptop (Win 2000, 256 MB) that
> AVG makes useless. Some folks have said good things about 8.5, but I'll
> never directly find out.
>
> Microsoft Security Essentials runs well. I've now got it on all three of my
> Win 7 machines and it hasn't been a problem at all. Best of all, there is no
> registration and no nag screen ... it's easy to use and, according to those
> testing it, does the job of keeping the computer Virus clear. It has some
> minor problems such as not checking email ... it won't check an email file
> until you specifically do something with it, like attempt to open it, but at
> least two of the above AV apps have the same problem. 
>
> So, until it is shown that MSE does not do the job or does it poorly, it is
> my favorite of the top 4.
>
> Russ Coover  
>
> -----Original Message-----
> From: list-bounces at tsgserver.com [mailto:list-bounces at tsgserver.com] On
> Behalf Of H Davis
> Sent: Wednesday, November 04, 2009 11:40 AM
> To: TSGL List
> Subject: TSGL: Free AV program reviews
>
> Because I know this group is security conscious and CHEAP, I thought 
> you'd be interested in this article:
>
> http://www.pcworld.com/reviews/collection/1597/free_antivirus_software.html
>
> I won't tell you who rated highest but I will tell you that Microsoft 
> Security Essentials Beta did pretty well and I've subsequently seen 
> other favorable reviews of the "out of Beta" version.
>
>   
> ------------------------------------------------------------------------
>
>
> No virus found in this incoming message.
> Checked by AVG - www.avg.com 
> Version: 8.5.408 / Virus Database: 270.14.51/2482 - Release Date: 11/05/09 07:37:00
>
>   

From ian at iarp.ca  Thu Nov  5 19:11:38 2009
From: ian at iarp.ca (Ian Ramsey-Planck)
Date: Thu, 5 Nov 2009 19:11:38 -0500
Subject: TSGL: Miss placed floppy
Message-ID: <adc2940c0911051611k2d4cc436ud667f3f1faa65a78@mail.gmail.com>

Hey all,

It's been about 5 years since i last used Norton Ghost 3.1, yes it
fits on a single floppy. But i've been unable to find it in the last
week or so of searching. Just wondering if anyone wouldn't happen to
have a copy under some dust pile somewhere.

The reasoning for 3.1 is ... it doesn't require alot of ram, it's fast
and does the job within 3 keyboard-clicks. I have norton ghost 10.0
and it doesn't even have the cloning utility anymore(or backup for
that matter, it only allows restore from an image).

-- 
Thanks
Ian R-P


From orf at internode.on.net  Thu Nov  5 19:25:55 2009
From: orf at internode.on.net (Orf Bartrop)
Date: Fri, 06 Nov 2009 11:25:55 +1100
Subject: TSGL: Miss placed floppy
In-Reply-To: <adc2940c0911051611k2d4cc436ud667f3f1faa65a78@mail.gmail.com>
References: <adc2940c0911051611k2d4cc436ud667f3f1faa65a78@mail.gmail.com>
Message-ID: <4AF36D13.5070506@internode.on.net>

If you can't get NG 3.1 from someone on line, I can post you a floppy 
already set up with all the necessary software, including NG ver? and 
command line instructions that automate the cloning process.It is set up 
to clone the "C"drive and you will have to modify the destination drive.
Modification is easily done in MS Noterpad.
I will be away from my computer for a week so PM me after that time if 
you still need help.

Orf from Australia

Ian Ramsey-Planck wrote:
> Hey all,
>
> It's been about 5 years since i last used Norton Ghost 3.1, yes it
> fits on a single floppy. But i've been unable to find it in the last
> week or so of searching. Just wondering if anyone wouldn't happen to
> have a copy under some dust pile somewhere.
>
> The reasoning for 3.1 is ... it doesn't require alot of ram, it's fast
> and does the job within 3 keyboard-clicks. I have norton ghost 10.0
> and it doesn't even have the cloning utility anymore(or backup for
> that matter, it only allows restore from an image).
>
>   


From ian at iarp.ca  Thu Nov  5 21:34:28 2009
From: ian at iarp.ca (Ian Ramsey-Planck)
Date: Thu, 5 Nov 2009 21:34:28 -0500
Subject: TSGL: Miss placed floppy
In-Reply-To: <4AF36D13.5070506@internode.on.net>
References: <adc2940c0911051611k2d4cc436ud667f3f1faa65a78@mail.gmail.com>
	<4AF36D13.5070506@internode.on.net>
Message-ID: <adc2940c0911051834h68abda95oa9f4a0295e595a6d@mail.gmail.com>

Well the beauty of ghost 3.1 is on the fly ide connection and
disconnection of drives without having to restart, and it had a text
based gui. No need for file modifications. And apparently i just got
word that an old teacher maybe able to help me(the same person that
introduced me to it funny enough).

@Lexi's email, i'm not after a dos disk, i can make bunchs of those i
dug up a floppy drive in my basement and put it into my machine and
works perfect.

On Thu, Nov 5, 2009 at 7:25 PM, Orf Bartrop <orf at internode.on.net> wrote:
> If you can't get NG 3.1 from someone on line, I can post you a floppy
> already set up with all the necessary software, including NG ver? and
> command line instructions that automate the cloning process.It is set up to
> clone the "C"drive and you will have to modify the destination drive.
> Modification is easily done in MS Noterpad.
> I will be away from my computer for a week so PM me after that time if you
> still need help.
>
> Orf from Australia
>
> Ian Ramsey-Planck wrote:
>>
>> Hey all,
>>
>> It's been about 5 years since i last used Norton Ghost 3.1, yes it
>> fits on a single floppy. But i've been unable to find it in the last
>> week or so of searching. Just wondering if anyone wouldn't happen to
>> have a copy under some dust pile somewhere.
>>
>> The reasoning for 3.1 is ... it doesn't require alot of ram, it's fast
>> and does the job within 3 keyboard-clicks. I have norton ghost 10.0
>> and it doesn't even have the cloning utility anymore(or backup for
>> that matter, it only allows restore from an image).
>>
>>
>
> _______________________________________________
> Tech Support Guy Mailing List
> http://www.tsgserver.com/list/
>



-- 
Thanks
Ian R-P


From orf at internode.on.net  Thu Nov  5 23:07:47 2009
From: orf at internode.on.net (Orf Bartrop)
Date: Fri, 06 Nov 2009 15:07:47 +1100
Subject: TSGL: Miss placed floppy
In-Reply-To: <4AF36D13.5070506@internode.on.net>
References: <adc2940c0911051611k2d4cc436ud667f3f1faa65a78@mail.gmail.com>
	<4AF36D13.5070506@internode.on.net>
Message-ID: <4AF3A113.3040509@internode.on.net>

FWIW, I use Ghost 14.0 and clone to a USB HDD. If disaster strikes it is 
just a matter of changing over disks.

Orf Bartrop wrote:
> If you can't get NG 3.1 from someone on line, I can post you a floppy 
> already set up with all the necessary software, including NG ver? and 
> command line instructions that automate the cloning process.It is set 
> up to clone the "C"drive and you will have to modify the destination 
> drive.
> Modification is easily done in MS Noterpad.
> I will be away from my computer for a week so PM me after that time if 
> you still need help.
>
> Orf from Australia
>
> Ian Ramsey-Planck wrote:
>> Hey all,
>>
>> It's been about 5 years since i last used Norton Ghost 3.1, yes it
>> fits on a single floppy. But i've been unable to find it in the last
>> week or so of searching. Just wondering if anyone wouldn't happen to
>> have a copy under some dust pile somewhere.
>>
>> The reasoning for 3.1 is ... it doesn't require alot of ram, it's fast
>> and does the job within 3 keyboard-clicks. I have norton ghost 10.0
>> and it doesn't even have the cloning utility anymore(or backup for
>> that matter, it only allows restore from an image).
>>
>>   
>
> _______________________________________________
> Tech Support Guy Mailing List
> http://www.tsgserver.com/list/
>


From edlynn at usa.com  Wed Nov 11 16:37:38 2009
From: edlynn at usa.com (EdlynnUSA)
Date: Wed, 11 Nov 2009 16:37:38 -0500
Subject: TSGL: get to my BIOS?
Message-ID: <A91E4987FC3B438D8F060829E55E70DF@mine>

Hi - 

I need to get to my  BIOS, but I can't!!!

I have a Dell laptop Inspiron9100 and the general instructions for reaching the BIOS is to tap F8 while machine is booting.

F8 is not doing it, nor is Escape and Delete bringing up the BIOS.

This means that I cannot get to SafeMode,   boot up by Disk, or basic setup. 
I am using an external wireless keyboard and Mouse, but the same is happening using the laptop's keyboard and mouse.

I am pretty frustrated using the Dell support system and am thinking of the List as being a higher authority.  Thanks.  ED

From ian at iarp.ca  Wed Nov 11 18:16:01 2009
From: ian at iarp.ca (Ian Ramsey-Planck)
Date: Wed, 11 Nov 2009 18:16:01 -0500
Subject: TSGL: get to my BIOS?
In-Reply-To: <A91E4987FC3B438D8F060829E55E70DF@mine>
References: <A91E4987FC3B438D8F060829E55E70DF@mine>
Message-ID: <adc2940c0911111516r5ff32de7s23569ccd86082798@mail.gmail.com>

I have a Vostro 1520, Mine is F2 OR F12. I'm not 100% sure that it'll
be the same across all Dells though.


Thanks
Ian R-P


On Wed, Nov 11, 2009 at 4:37 PM, EdlynnUSA <edlynn at usa.com> wrote:
> Hi -
>
> I need to get to my ?BIOS, but I can't!!!
>
> I have a Dell laptop Inspiron9100 and the general instructions for reaching the BIOS is to tap F8 while machine is booting.
>
> F8 is not doing it, nor is Escape and Delete bringing up the BIOS.
>
> This means that I cannot get to SafeMode, ? boot up by Disk, or basic setup.
> I am using an external wireless keyboard and Mouse, but the same is happening using the laptop's keyboard and mouse.
>
> I am pretty frustrated using the Dell support system and am thinking of the List as being a higher authority. ?Thanks. ?ED
> _______________________________________________
> Tech Support Guy Mailing List
> http://www.tsgserver.com/list/
>


From leximou at earthlink.net  Wed Nov 11 18:22:30 2009
From: leximou at earthlink.net (Lexi)
Date: Wed, 11 Nov 2009 18:22:30 -0500
Subject: TSGL: get to my BIOS?
In-Reply-To: <A91E4987FC3B438D8F060829E55E70DF@mine>
References: <A91E4987FC3B438D8F060829E55E70DF@mine>
Message-ID: <4AFB4736.5020908@earthlink.net>

Read your screen during boot up! F8 is only for going into safe mode - 
not the bios.  Try the f1 key during initial boot or see what flashes 
across the bottom for 'accessing setup'.


EdlynnUSA wrote:
> Hi - 
>
> I need to get to my  BIOS, but I can't!!!
>
> I have a Dell laptop Inspiron9100 and the general instructions for reaching the BIOS is to tap F8 while machine is booting.
>
> F8 is not doing it, nor is Escape and Delete bringing up the BIOS.
>
> This means that I cannot get to SafeMode,   boot up by Disk, or basic setup. 
> I am using an external wireless keyboard and Mouse, but the same is happening using the laptop's keyboard and mouse.
>
> I am pretty frustrated using the Dell support system and am thinking of the List as being a higher authority.  Thanks.  ED
> _______________________________________________
> Tech Support Guy Mailing List
> http://www.tsgserver.com/list/
>
>   



From coover at fastmail.fm  Wed Nov 11 22:25:41 2009
From: coover at fastmail.fm (Russell W. Coover)
Date: Wed, 11 Nov 2009 19:25:41 -0800
Subject: TSGL: get to my BIOS?
In-Reply-To: <adc2940c0911111516r5ff32de7s23569ccd86082798@mail.gmail.com>
References: <A91E4987FC3B438D8F060829E55E70DF@mine>
	<adc2940c0911111516r5ff32de7s23569ccd86082798@mail.gmail.com>
Message-ID: <B9C08B3535BE4B9EA31959855734743E@AcerLaptopPC>

f2 and f10 are common.

Russ

-----Original Message-----
From: list-bounces at tsgserver.com [mailto:list-bounces at tsgserver.com] On
Behalf Of Ian Ramsey-Planck
Sent: Wednesday, November 11, 2009 3:16 PM
To: Tech Support Guy Mailing List
Subject: Re: TSGL: get to my BIOS?

I have a Vostro 1520, Mine is F2 OR F12. I'm not 100% sure that it'll
be the same across all Dells though.


Thanks
Ian R-P


On Wed, Nov 11, 2009 at 4:37 PM, EdlynnUSA <edlynn at usa.com> wrote:
> Hi -
>
> I need to get to my ?BIOS, but I can't!!!
>
> I have a Dell laptop Inspiron9100 and the general instructions for
reaching the BIOS is to tap F8 while machine is booting.
>
> F8 is not doing it, nor is Escape and Delete bringing up the BIOS.
>
> This means that I cannot get to SafeMode, ? boot up by Disk, or basic
setup.
> I am using an external wireless keyboard and Mouse, but the same is
happening using the laptop's keyboard and mouse.
>
> I am pretty frustrated using the Dell support system and am thinking of
the List as being a higher authority. ?Thanks. ?ED
> _______________________________________________
> Tech Support Guy Mailing List
> http://www.tsgserver.com/list/
>

_______________________________________________
Tech Support Guy Mailing List
http://www.tsgserver.com/list/



From christina.manley at gmail.com  Thu Nov 12 11:18:47 2009
From: christina.manley at gmail.com (Tina Manley)
Date: Thu, 12 Nov 2009 11:18:47 -0500
Subject: TSGL: Acer Laptop Asking HDD Password (from August)
In-Reply-To: <6E45A7EF92F2432F9E02FC8EAE8C91FA@AcerPC>
References: <75FF54AF6A764DED881590480E3A963F@number15><B10C4E04DF1A4F239517077C02745AEA@AcerPC><26FE2D51676A4F1181F8B8C4EC3F932E@michael><FFD29A996048461D90B747D5AA3EBBA2@number15><C2B6F0B05341499AB1279415E5AEF5AD@AcerPC><75FF54AF6A764DED881590480E3A963F@number15><4.3.2.20090924141936.00c66250@mail.tpg.com.au><F8EA6C50687345D58A296E68C6FACDB5@GFL><CD674FE142D34F01A50B267DBDA2B2D9@AcerPC>	<56BF8D1659C14D7787D7C7E54A8F8C26@GFL>
	<6E45A7EF92F2432F9E02FC8EAE8C91FA@AcerPC>
Message-ID: <4afc356a.9653f10a.40b2.2f41@mx.google.com>

Russ - that sounds a little bit more as to what I am going through.  I even
tried putting two other hard drives in the system and it's still the same
thing.  When it used to be an desk top table it was a matter of just opening
the computer and removing a chip, turning the computer on - having a problem
- put the chip back in and BIOS came back up needing everything resigned
whatever way you want, everything gone including that password.  Can't find
what this would be with the laptop!
Chris

-----Original Message-----
From: list-bounces at tsgserver.com [mailto:list-bounces at tsgserver.com] On
Behalf Of Russell W. Coover
Sent: Friday, September 25, 2009 7:18 PM
To: 'Tech Support Guy Mailing List'
Subject: Re: TSGL: Acer Laptop Asking HDD Password (from August)

I was aware of that, but to get it to work, you have to be able to access
the hard drive. The hard drive was unavailable without the password. 

I even took the hard drive out and connected it to another computer. The
password was still required to access the hard drive. 

Russ

-----Original Message-----
From: list-bounces at tsgserver.com [mailto:list-bounces at tsgserver.com] On
Behalf Of gfljr1
Sent: Friday, September 25, 2009 1:13 PM
To: Tech Support Guy Mailing List
Subject: Re: TSGL: Acer Laptop Asking HDD Password (from August)

Russ...Have you attempted this.
http://whyamistilltyping.wordpress.com/2008/04/16/bypassing-acer-security/
Trying to be helpful,
GFL
----- Original Message ----- 
From: "Russell W. Coover" <coover at fastmail.fm>
To: "'Tech Support Guy Mailing List'" <list at tsgserver.com>
Sent: Thursday, September 24, 2009 11:03 PM
Subject: Re: TSGL: Acer Laptop Asking HDD Password (from August)


> I'm sorry ... you haven't read the problem correctly. In order to get to 
> an
> operating system, the computer has to be able to read the hard drive. The
> hard drive (not the operating system) was passworded. The hard drive 
> cannot
> be read until the password is entered correctly. I have done a thorough
> check on the internet and with several experts and all agree that not much
> can be done. One told me that it was possible that one of the very 
> expensive
> data recovery companies might be able to help, but agreed with me that it
> wasn't worth the trouble.
>
> I'm sure password-changer can change passwords in Windows. I'm also sure 
> it
> cannot for hard drive access.
>
> Russ Coover
>
> -----Original Message-----
> From: list-bounces at tsgserver.com [mailto:list-bounces at tsgserver.com] On
> Behalf Of gfljr1
> Sent: Thursday, September 24, 2009 5:02 PM
> To: Tech Support Guy Mailing List
> Subject: Re: TSGL: Acer Laptop Asking HDD Password (from August)
>
> Have you looked into this solution? http://www.password-changer.com/
> Q - What operating systems dt reaoes this work on?
> A - This disc will reset your local passwords on any NT based Windows
> operating system including Windows NT, 2000, XP, Vista and 2003 Server.
> Please note: If you are resetting Windows Server that is an Active 
> Directory
>
> domain controller, further steps are necessary. We do provide detailed
> documentation on this process. Please view the Active Directory Server
> instructions for more details. This information is provided as a courtesy
> and does not include support.
> I use this software on a regular basis. It works!!
> GFL
>
>
> ----- Original Message ----- 
> From: "Don Penlington" <deepend at tpg.com.au>
> To: "Tech Support Guy Mailing List" <list at tsgserver.com>
> Sent: Thursday, September 24, 2009 12:30 AM
> Subject: Re: TSGL: Acer Laptop Asking HDD Password (from August)
>
>
>> Russ wrote:
>>>as far as I can figure, the only logical reasonable solution to
>>>a locked (passworded) hard drive, where the password has been forgotten 
>>>or
>>>is not known, is to replace the hard drive and install an operating 
>>>system
>>>on it. >>
>>
>>
>> Russ, I believe there is another way. That is to use a live USB boot.
>>
>> http://unetbootin.sourceforge.net/
>>
>> There is a huge source of linux os's there which can, if I read it
>> correctly,  be made into a bootable USB.
>>
>> If you also include the 2 password recovery utilities NTpasswd and
>> Ophcrack listed there, you can reset the Windows password from a bootable
>> USB stick. Could be very useful methinks.
>>
>> I haven't tried it, being of somewhat timid disposition.
>>
>> I prefer to leave those esoteric experiences to such intrepid adventurers
>> such as yourself.
>>
>> Has anyone tried it?
>>
>> Let's know if it works please.
>>
>> Don Penlington
>>
>>
>>
>
>
> _______________________________________________
> Tech Support Guy Mailing List
> http://www.tsgserver.com/list/
>
>
>
> 


_______________________________________________
Tech Support Guy Mailing List
http://www.tsgserver.com/list/


_______________________________________________
Tech Support Guy Mailing List
http://www.tsgserver.com/list/



From edlynn at usa.com  Sun Nov 15 18:20:02 2009
From: edlynn at usa.com (EdlynnUSA)
Date: Sun, 15 Nov 2009 18:20:02 -0500
Subject: TSGL: get to my BIOS? It's done.
References: <A91E4987FC3B438D8F060829E55E70DF@mine>
	<4AFB4736.5020908@earthlink.net>
Message-ID: <67C5553E1C504B7BB377119605C91E71@mine>

Patience, patience and more patience. I was running out of "F" combinations when I hit upon F12 +  fn keys together right after the first signs of the boot. Voila, the BIOS.

Thanks for the brainwork.

ED
  ----- Original Message ----- 
  From: Lexi 
  To: Tech Support Guy Mailing List 
  Sent: Wednesday, November 11, 2009 6:22 PM
  Subject: Re: TSGL: get to my BIOS?


  Read your screen during boot up! F8 is only for going into safe mode - 
  not the bios.  Try the f1 key during initial boot or see what flashes 
  across the bottom for 'accessing setup'.


  EdlynnUSA wrote:
  > Hi - 
  >
  > I need to get to my  BIOS, but I can't!!!
  >
  > I have a Dell laptop Inspiron9100 and the general instructions for reaching the BIOS is to tap F8 while machine is booting.
  >
  > F8 is not doing it, nor is Escape and Delete bringing up the BIOS.
  >
  > This means that I cannot get to SafeMode,   boot up by Disk, or basic setup. 
  > I am using an external wireless keyboard and Mouse, but the same is happening using the laptop's keyboard and mouse.
  >
  > I am pretty frustrated using the Dell support system and am thinking of the List as being a higher authority.  Thanks.  ED
  > _______________________________________________
  > Tech Support Guy Mailing List
  > http://www.tsgserver.com/list/
  >
  >   


  _______________________________________________
  Tech Support Guy Mailing List
  http://www.tsgserver.com/list/

From leebunyard at comcast.net  Wed Nov 18 22:52:07 2009
From: leebunyard at comcast.net (Lee Bunyard)
Date: Wed, 18 Nov 2009 19:52:07 -0800
Subject: TSGL: AVG Anti-Virus 9.0 Update
Message-ID: <4B04C0E7.20407@comcast.net>

A couple of weeks ago during a discussion of free anti-virus programs, 
Russ made a comment that AVG Free was a very popular AV product but that 
it has long had a reputation for being a pc resource hog.  He commented 
that he wasn't sure whether the problem still existed with the new AVG 
Free 9.xxx version.  I replied that I had been using AVG Free AV 
products for over 10 years, had just recently upgraded to AVG Free 9.xxx 
and it seemed to be running fine and hadn't affected the performance of 
my five year old HP laptop running XP. 

I'd like to take back what I said.  Over the last week or so, I've 
noticed my laptop has been running slower and slower-- in particular, 
taking longer and longer to bring up webpages and also to execute 
program commands.  Tonite I did a Task Manager Performance check and 
found that the CPU on this laptop was running at a steady 100% almost 
all the time.  This even when I had no applications running, and a total 
of 30-35 processes running.  I exited the AVG Free AV program and 
noticed a huge drop in CPU usage.  I decided to uninstall the AVG Free 
9.xxx program and go back to using the AVG Free 8.5xx version.  
Unfortunately, I could not find a download location where I could obtain 
the 8.5xxx version.  I did a Google search and it turned up many sites 
that referenced downloads of 8.5xxx but when I tried to download AVG, 
they all took me to the current downloads sites and wanted to download 
the new 9.xxx version instead of 8.5xxx. 

I gave up and downloaded the Avast Free AV product which I've been using 
for a couple of years on my desktop running Vista and my daughter is 
running on her laptop running Vista.  We've been very happy with the 
free Avast AV product.  Avast downloaded easily and installed perfectly 
on my laptop and the  laptop is absolutely flying now.   And the CPU 
usage is running in the 5%-20% range most of the time.  So all is good.  
For whatever reason, the AVG product was continuously using almost all 
of my CPU capability.  I guess that meets the definition of "resource hog".

FWIW.
Lee in the Mountains of Northern California  

From coover at fastmail.fm  Thu Nov 19 03:09:11 2009
From: coover at fastmail.fm (Russell W. Coover)
Date: Thu, 19 Nov 2009 00:09:11 -0800
Subject: TSGL: AVG Anti-Virus 9.0 Update
In-Reply-To: <4B04C0E7.20407@comcast.net>
References: <4B04C0E7.20407@comcast.net>
Message-ID: <4C3DE1ECBE314A8A96E13045F745C592@AcerLaptopPC>

Thank you for your report, Lee.

Russ

-----Original Message-----
From: list-bounces at tsgserver.com [mailto:list-bounces at tsgserver.com] On
Behalf Of Lee Bunyard
Sent: Wednesday, November 18, 2009 7:52 PM
To: Tech Support Guy Mailing List
Subject: TSGL: AVG Anti-Virus 9.0 Update

A couple of weeks ago during a discussion of free anti-virus programs, 
Russ made a comment that AVG Free was a very popular AV product but that 
it has long had a reputation for being a pc resource hog.  He commented 
that he wasn't sure whether the problem still existed with the new AVG 
Free 9.xxx version.  I replied that I had been using AVG Free AV 
products for over 10 years, had just recently upgraded to AVG Free 9.xxx 
and it seemed to be running fine and hadn't affected the performance of 
my five year old HP laptop running XP. 

I'd like to take back what I said.  Over the last week or so, I've 
noticed my laptop has been running slower and slower-- in particular, 
taking longer and longer to bring up webpages and also to execute 
program commands.  Tonite I did a Task Manager Performance check and 
found that the CPU on this laptop was running at a steady 100% almost 
all the time.  This even when I had no applications running, and a total 
of 30-35 processes running.  I exited the AVG Free AV program and 
noticed a huge drop in CPU usage.  I decided to uninstall the AVG Free 
9.xxx program and go back to using the AVG Free 8.5xx version.  
Unfortunately, I could not find a download location where I could obtain 
the 8.5xxx version.  I did a Google search and it turned up many sites 
that referenced downloads of 8.5xxx but when I tried to download AVG, 
they all took me to the current downloads sites and wanted to download 
the new 9.xxx version instead of 8.5xxx. 

I gave up and downloaded the Avast Free AV product which I've been using 
for a couple of years on my desktop running Vista and my daughter is 
running on her laptop running Vista.  We've been very happy with the 
free Avast AV product.  Avast downloaded easily and installed perfectly 
on my laptop and the  laptop is absolutely flying now.   And the CPU 
usage is running in the 5%-20% range most of the time.  So all is good.  
For whatever reason, the AVG product was continuously using almost all 
of my CPU capability.  I guess that meets the definition of "resource hog".

FWIW.
Lee in the Mountains of Northern California  
_______________________________________________
Tech Support Guy Mailing List
http://www.tsgserver.com/list/



From edlynn at usa.com  Thu Nov 19 09:48:23 2009
From: edlynn at usa.com (EdlynnUSA)
Date: Thu, 19 Nov 2009 09:48:23 -0500
Subject: TSGL: Backup bookmarks?
Message-ID: <A536DB8E5DB2461BA7D6C03C0F04E485@mine>

I tried to backup Bookmarks the same way as my AddressBook, but File does not have that opion to export to anywhere, when Bookmarks is open.

How do I backup the BookMarks, anyone?  Thanks.

ED

From leximou at earthlink.net  Thu Nov 19 11:55:55 2009
From: leximou at earthlink.net (Leximou)
Date: Thu, 19 Nov 2009 11:55:55 -0500
Subject: TSGL: Backup bookmarks?
In-Reply-To: <A536DB8E5DB2461BA7D6C03C0F04E485@mine>
References: <A536DB8E5DB2461BA7D6C03C0F04E485@mine>
Message-ID: <4B05789B.3040608@earthlink.net>

Back up bookmarks in what? IE, FireFox?

EdlynnUSA wrote:
> I tried to backup Bookmarks the same way as my AddressBook, but File does not have that opion to export to anywhere, when Bookmarks is open.
> 
> How do I backup the BookMarks, anyone?  Thanks.
> 
> ED
> _______________________________________________
> Tech Support Guy Mailing List
> http://www.tsgserver.com/list/
> 


From edlynn at usa.com  Thu Nov 19 12:29:47 2009
From: edlynn at usa.com (EdlynnUSA)
Date: Thu, 19 Nov 2009 12:29:47 -0500
Subject: TSGL: Backup bookmarks?
References: <A536DB8E5DB2461BA7D6C03C0F04E485@mine>
	<4B05789B.3040608@earthlink.net>
Message-ID: <E0D6974B838946CDA7654E8EA7F364D9@mine>

Sorry - 

It's using FF3.5 wih XPPro SP2. Thanks  ED
  ----- Original Message ----- 
  From: Leximou 
  To: Tech Support Guy Mailing List 
  Sent: Thursday, November 19, 2009 11:55 AM
  Subject: Re: TSGL: Backup bookmarks?


  Back up bookmarks in what? IE, FireFox?

  EdlynnUSA wrote:
  > I tried to backup Bookmarks the same way as my AddressBook, but File does not have that opion to export to anywhere, when Bookmarks is open.
  > 
  > How do I backup the BookMarks, anyone?  Thanks.
  > 
  > ED
  > _______________________________________________
  > Tech Support Guy Mailing List
  > http://www.tsgserver.com/list/
  > 

  _______________________________________________
  Tech Support Guy Mailing List
  http://www.tsgserver.com/list/

From coover at fastmail.fm  Thu Nov 19 14:39:37 2009
From: coover at fastmail.fm (Russell W. Coover)
Date: Thu, 19 Nov 2009 11:39:37 -0800
Subject: TSGL: Backup bookmarks?
In-Reply-To: <E0D6974B838946CDA7654E8EA7F364D9@mine>
References: <A536DB8E5DB2461BA7D6C03C0F04E485@mine><4B05789B.3040608@earthlink.net>
	<E0D6974B838946CDA7654E8EA7F364D9@mine>
Message-ID: <176E498A2A8A4073812A2DD7560E4667@AcerLaptopPC>

Ed, 

Take a look here ...
http://www.universefirefox.com/add-ons/how-to-backup-your-firefox-extensions
-bookmarks-and-cookies-febe

If you don't like that solution, do an internet search for "firefox
bookmarks backup" and you'll be able to find lots and lots of advice.

Russ

-----Original Message-----
From: list-bounces at tsgserver.com [mailto:list-bounces at tsgserver.com] On
Behalf Of EdlynnUSA
Sent: Thursday, November 19, 2009 9:30 AM
To: Tech Support Guy Mailing List
Subject: Re: TSGL: Backup bookmarks?

Sorry - 

It's using FF3.5 wih XPPro SP2. Thanks  ED
  ----- Original Message ----- 
  From: Leximou 
  To: Tech Support Guy Mailing List 
  Sent: Thursday, November 19, 2009 11:55 AM
  Subject: Re: TSGL: Backup bookmarks?


  Back up bookmarks in what? IE, FireFox?

  EdlynnUSA wrote:
  > I tried to backup Bookmarks the same way as my AddressBook, but File
does not have that opion to export to anywhere, when Bookmarks is open.
  > 
  > How do I backup the BookMarks, anyone?  Thanks.
  > 
  > ED
  > _______________________________________________
  > Tech Support Guy Mailing List
  > http://www.tsgserver.com/list/
  > 

  _______________________________________________
  Tech Support Guy Mailing List
  http://www.tsgserver.com/list/
_______________________________________________
Tech Support Guy Mailing List
http://www.tsgserver.com/list/



From coover at fastmail.fm  Thu Nov 19 14:43:03 2009
From: coover at fastmail.fm (Russell W. Coover)
Date: Thu, 19 Nov 2009 11:43:03 -0800
Subject: TSGL: Backup bookmarks?
In-Reply-To: <176E498A2A8A4073812A2DD7560E4667@AcerLaptopPC>
References: <A536DB8E5DB2461BA7D6C03C0F04E485@mine><4B05789B.3040608@earthlink.net><E0D6974B838946CDA7654E8EA7F364D9@mine>
	<176E498A2A8A4073812A2DD7560E4667@AcerLaptopPC>
Message-ID: <F659A11BFE804625A77BB640B839B5F2@AcerLaptopPC>

I noticed that the webpage I offered did not "wrap" on my reply. Be sure to
add the "-bookmarks-and-cookies-febe" part to the webpage address.

Russ

-----Original Message-----
From: list-bounces at tsgserver.com [mailto:list-bounces at tsgserver.com] On
Behalf Of Russell W. Coover
Sent: Thursday, November 19, 2009 11:40 AM
To: 'Tech Support Guy Mailing List'
Subject: Re: TSGL: Backup bookmarks?

Ed, 

Take a look here ...
http://www.universefirefox.com/add-ons/how-to-backup-your-firefox-extensions
-bookmarks-and-cookies-febe

If you don't like that solution, do an internet search for "firefox
bookmarks backup" and you'll be able to find lots and lots of advice.

Russ

-----Original Message-----
From: list-bounces at tsgserver.com [mailto:list-bounces at tsgserver.com] On
Behalf Of EdlynnUSA
Sent: Thursday, November 19, 2009 9:30 AM
To: Tech Support Guy Mailing List
Subject: Re: TSGL: Backup bookmarks?

Sorry - 

It's using FF3.5 wih XPPro SP2. Thanks  ED
  ----- Original Message ----- 
  From: Leximou 
  To: Tech Support Guy Mailing List 
  Sent: Thursday, November 19, 2009 11:55 AM
  Subject: Re: TSGL: Backup bookmarks?


  Back up bookmarks in what? IE, FireFox?

  EdlynnUSA wrote:
  > I tried to backup Bookmarks the same way as my AddressBook, but File
does not have that opion to export to anywhere, when Bookmarks is open.
  > 
  > How do I backup the BookMarks, anyone?  Thanks.
  > 
  > ED
  > _______________________________________________
  > Tech Support Guy Mailing List
  > http://www.tsgserver.com/list/
  > 

  _______________________________________________
  Tech Support Guy Mailing List
  http://www.tsgserver.com/list/
_______________________________________________
Tech Support Guy Mailing List
http://www.tsgserver.com/list/


_______________________________________________
Tech Support Guy Mailing List
http://www.tsgserver.com/list/



From leximou at earthlink.net  Thu Nov 19 14:54:05 2009
From: leximou at earthlink.net (Leximou)
Date: Thu, 19 Nov 2009 14:54:05 -0500
Subject: TSGL: Backup bookmarks?
In-Reply-To: <E0D6974B838946CDA7654E8EA7F364D9@mine>
References: <A536DB8E5DB2461BA7D6C03C0F04E485@mine>	<4B05789B.3040608@earthlink.net>
	<E0D6974B838946CDA7654E8EA7F364D9@mine>
Message-ID: <4B05A25D.70801@earthlink.net>

Okay Ed,

Make sure you computer is set to "show all files"
In My Computer, click the plus sign in front of Documents and Settings
Click the plus sign in front of your User name
Click the plus sign in front of Application Data
Click the plus sign in front of Mozilla and then FireFox, profiles
Open the folder that is comprised of a jumble of letters/numbers and 
locate the file inside called places.sqlite. This is the database of 
your bookmarks. This file can be copied and, should you ever have to 
reinstall, just plug it back into the default folder. Although there is 
a bookmark.html file in this folder, it is not the file you want as it 
has no effect when you move or copy it. Think it is residual from 
earlier versions of FF


EdlynnUSA wrote:
> Sorry - 
> 
> It's using FF3.5 wih XPPro SP2. Thanks  ED
>   ----- Original Message ----- 
>   From: Leximou 
>   To: Tech Support Guy Mailing List 
>   Sent: Thursday, November 19, 2009 11:55 AM
>   Subject: Re: TSGL: Backup bookmarks?
> 
> 
>   Back up bookmarks in what? IE, FireFox?
> 
>   EdlynnUSA wrote:
>   > I tried to backup Bookmarks the same way as my AddressBook, but File does not have that opion to export to anywhere, when Bookmarks is open.
>   > 
>   > How do I backup the BookMarks, anyone?  Thanks.
>   > 
>   > ED
>   > _______________________________________________
>   > Tech Support Guy Mailing List
>   > http://www.tsgserver.com/list/
>   > 
> 
>   _______________________________________________
>   Tech Support Guy Mailing List
>   http://www.tsgserver.com/list/
> _______________________________________________
> Tech Support Guy Mailing List
> http://www.tsgserver.com/list/
> 


From nortnarg at gmail.com  Thu Nov 19 14:57:00 2009
From: nortnarg at gmail.com (Ron Grant)
Date: Thu, 19 Nov 2009 13:57:00 -0600
Subject: TSGL: Backup bookmarks?
In-Reply-To: <A536DB8E5DB2461BA7D6C03C0F04E485@mine>
References: <A536DB8E5DB2461BA7D6C03C0F04E485@mine>
Message-ID: <4B05A30C.6080204@gmail.com>

In Firefox, I use a program called MozBackup.
It will do a backup of bookmarks, mail, contacts, history, extensions, 
cache etc. It's an easy way to do Firefox backup.
It also works with Mozilla Thunderbird, Firefox's sister email program 
to backup emails and settings.

It is very simple to use, and if you need to move bookmarks etc. to 
another computer, all you need is the backup file and the MozBackup 
program installed.
You can find more info here:     http://mozbackup.jasnapaka.com/

There are many ways to do the bookmark backup, and this is just the one 
I prefer. 
Ron



EdlynnUSA wrote:
> I tried to backup Bookmarks the same way as my AddressBook, but File does not have that opion to export to anywhere, when Bookmarks is open.
>
> How do I backup the BookMarks, anyone?  Thanks.
>
> ED
> _______________________________________________
> Tech Support Guy Mailing List
> http://www.tsgserver.com/list/
>
>   

-- 
Is your computer changing the world?
http://www.worldcommunitygrid.org/index.jsp

http://twitter.com/nortnarg




From coover at fastmail.fm  Thu Nov 19 15:14:46 2009
From: coover at fastmail.fm (Russell W. Coover)
Date: Thu, 19 Nov 2009 12:14:46 -0800
Subject: TSGL: Backup bookmarks?
In-Reply-To: <4B05A30C.6080204@gmail.com>
References: <A536DB8E5DB2461BA7D6C03C0F04E485@mine>
	<4B05A30C.6080204@gmail.com>
Message-ID: <6CD9A2DB08C24791BD56A5FB04FC729E@AcerLaptopPC>

MozBackup can also be used with Thunderbird. My wife uses Thunderbird for
her email, and I used MozBackup to transfer her email when I bought her a
brand new Win 7 machine. It did a perfect job. 

Russ Coover

-----Original Message-----
From: list-bounces at tsgserver.com [mailto:list-bounces at tsgserver.com] On
Behalf Of Ron Grant
Sent: Thursday, November 19, 2009 11:57 AM
To: Tech Support Guy Mailing List
Subject: Re: TSGL: Backup bookmarks?

In Firefox, I use a program called MozBackup.
It will do a backup of bookmarks, mail, contacts, history, extensions, 
cache etc. It's an easy way to do Firefox backup.
It also works with Mozilla Thunderbird, Firefox's sister email program 
to backup emails and settings.

It is very simple to use, and if you need to move bookmarks etc. to 
another computer, all you need is the backup file and the MozBackup 
program installed.
You can find more info here:     http://mozbackup.jasnapaka.com/

There are many ways to do the bookmark backup, and this is just the one 
I prefer. 
Ron



EdlynnUSA wrote:
> I tried to backup Bookmarks the same way as my AddressBook, but File does
not have that opion to export to anywhere, when Bookmarks is open.
>
> How do I backup the BookMarks, anyone?  Thanks.
>
> ED
> _______________________________________________
> Tech Support Guy Mailing List
> http://www.tsgserver.com/list/
>
>   

-- 
Is your computer changing the world?
http://www.worldcommunitygrid.org/index.jsp

http://twitter.com/nortnarg



_______________________________________________
Tech Support Guy Mailing List
http://www.tsgserver.com/list/



From leebunyard at comcast.net  Thu Nov 19 15:24:23 2009
From: leebunyard at comcast.net (Lee Bunyard)
Date: Thu, 19 Nov 2009 12:24:23 -0800
Subject: TSGL: Backup bookmarks?
In-Reply-To: <6CD9A2DB08C24791BD56A5FB04FC729E@AcerLaptopPC>
References: <A536DB8E5DB2461BA7D6C03C0F04E485@mine>	<4B05A30C.6080204@gmail.com>
	<6CD9A2DB08C24791BD56A5FB04FC729E@AcerLaptopPC>
Message-ID: <4B05A977.3000106@comcast.net>

I've used both Firefox and Thunderbird for years and just downloaded and 
tried out MozBackup--it works great.  Excellent find!!
Lee in the Mountains of Northern California

Russell W. Coover wrote:
> MozBackup can also be used with Thunderbird. My wife uses Thunderbird for
> her email, and I used MozBackup to transfer her email when I bought her a
> brand new Win 7 machine. It did a perfect job. 
>
> Russ Coover
>
> -----Original Message-----
> From: list-bounces at tsgserver.com [mailto:list-bounces at tsgserver.com] On
> Behalf Of Ron Grant
> Sent: Thursday, November 19, 2009 11:57 AM
> To: Tech Support Guy Mailing List
> Subject: Re: TSGL: Backup bookmarks?
>
> In Firefox, I use a program called MozBackup.
> It will do a backup of bookmarks, mail, contacts, history, extensions, 
> cache etc. It's an easy way to do Firefox backup.
> It also works with Mozilla Thunderbird, Firefox's sister email program 
> to backup emails and settings.
>
> It is very simple to use, and if you need to move bookmarks etc. to 
> another computer, all you need is the backup file and the MozBackup 
> program installed.
> You can find more info here:     http://mozbackup.jasnapaka.com/
>
> There are many ways to do the bookmark backup, and this is just the one 
> I prefer. 
> Ron
>
>
>
> EdlynnUSA wrote:
>   
>> I tried to backup Bookmarks the same way as my AddressBook, but File does
>>     
> not have that opion to export to anywhere, when Bookmarks is open.
>   
>> How do I backup the BookMarks, anyone?  Thanks.
>>
>> ED
>> _______________________________________________
>> Tech Support Guy Mailing List
>> http://www.tsgserver.com/list/
>>
>>   
>>     
>
>   

From grumpy66 at embarqmail.com  Thu Nov 19 17:56:09 2009
From: grumpy66 at embarqmail.com (heh)
Date: Thu, 19 Nov 2009 17:56:09 -0500
Subject: TSGL: Backup bookmarks
Message-ID: <4B05CD09.7060301@embarqmail.com>

In Firefox 3.5 go to bookmarks, then "Organize Bookmarks".  There is a 
button at the top of the page to backup or export.
Grumpy



---
avast! Antivirus: Outbound message clean.
Virus Database (VPS): 091119-2, 11/19/2009
Tested on: 11/19/2009 5:56:10 PM
avast! - copyright (c) 1988-2009 ALWIL Software.
http://www.avast.com



From wseehorn at earthlink.net  Thu Nov 19 18:04:04 2009
From: wseehorn at earthlink.net (willard seehorn)
Date: Thu, 19 Nov 2009 18:04:04 -0500 (GMT-05:00)
Subject: TSGL: Big files
Message-ID: <19692214.1258671844043.JavaMail.root@elwamui-hound.atl.sa.earthlink.net>

Somewhere (not sure if it was this list) I read about some online "file sharing" service where you could upload file(s), give others a password & let them download the file -- I'm not talking about a bittorrent type service, but one where you'd actually park the file on a site.

Anyone know what I'm talking about, or have I been imagining things again?


From cosmiovh at lgisp.net  Thu Nov 19 18:17:54 2009
From: cosmiovh at lgisp.net (Cosmio Von Hatten - Urban Networks)
Date: Thu, 19 Nov 2009 15:17:54 -0800
Subject: TSGL: Big files
In-Reply-To: <19692214.1258671844043.JavaMail.root@elwamui-hound.atl.sa.earthlink.net>
Message-ID: <!~!UENERkVCMDkAAQACAAAAAAAAAAAAAAAAABgAAAAAAAAADsm422labkShRH/RQnzp8oKQAAAQAAAAqsAqABN90E6hWbYWeCxN4gEAAAAA@lgisp.net>

Yousendit.com

Cosmio Von Hatten
Technical Consultant / Client Relations
Urban Networks Inc.
4647 Hastings Street
Burnaby BC V5C 2K6

Tel:  (604) 439-8530
Fax:  (604) 320-1607
Email:  support at ubn.ca

To further discuss this issue, please "Reply" to this
message and do not modify the subject line.

This electronic communication and any files transmitted
with it are intended only for the use of the addressee and
may contain information which is privileged and confidential
and is protected by law. If you are not the intended recipient,
you are hereby notified that any dissemination, distribution or
copying of this communication is strictly prohibited. If you have
received this communication in error, please notify the sender
and delete this communication from your server.




-----Original Message-----
From: list-bounces at tsgserver.com [mailto:list-bounces at tsgserver.com]
On Behalf Of willard seehorn
Sent: Thursday, November 19, 2009 3:04 PM
To: Tech Support Guy Mailing List
Subject: TSGL: Big files


Somewhere (not sure if it was this list) I read about some online
"file sharing" service where you could upload file(s), give others a
password & let them download the file -- I'm not talking about a
bittorrent type service, but one where you'd actually park the file on
a site.

Anyone know what I'm talking about, or have I been imagining things
again?

_______________________________________________
Tech Support Guy Mailing List
http://www.tsgserver.com/list/



From embitt at westnet.com.au  Fri Nov 20 00:53:01 2009
From: embitt at westnet.com.au (Merna Bitter)
Date: Fri, 20 Nov 2009 15:53:01 +1000
Subject: TSGL: Big files
References: <!~!UENERkVCMDkAAQACAAAAAAAAAAAAAAAAABgAAAAAAAAADsm422labkShRH/RQnzp8oKQAAAQAAAAqsAqABN90E6hWbYWeCxN4gEAAAAA@lgisp.net>
Message-ID: <4E8DE3D2235D4020872AB151287C5688@number15>

I know I have seen another site for this type of exercise but cannot 
remember where.  Google to the rescue.

Googling        "large file" + "upload file" + "host" + "notify" + 
"download"        produced about 1,480 results at
http://www.google.com.au/search?sourceid=navclient&hl=en-GB&ie=UTF-8&rlz=1T4GZEZ_en-GBAU337AU338&q=%22large+file%22+%2b+%22upload+file%22+%2b+%22host%22+%2b+%22notify%22+%2b+%22download%22

Googling        "large file hosting"        produced about 320,000 results 
at
http://www.google.com.au/search?hl=en&rlz=1T4GZEZ_en-GBAU337AU338&num=30&q=%22large+file+hosting%22&btnG=Search&meta=&aq=f&oq=

In both cases some might well be dated of course, and I only checked a few 
on the first couple of (thirty-result) pages of each search.  Of the ones I 
checked the following looked interesting, and I'm sure more of the search 
results would be useful:

http://www.pelaginox.com/pc/pc-sendfile.html
http://eaw.wikispaces.com/Places+to+upload+your+files+and+pics
http://www.yourfilelink.com/
http://mashable.com/2007/07/28/online-storage/
http://www.makeuseof.com/dir/filesavr-easy-large-file-hosting-sharing/

Merna


----- Original Message ----- 
From: "Cosmio Von Hatten - Urban Networks" <cosmiovh at lgisp.net>
To: "'Tech Support Guy Mailing List'" <list at tsgserver.com>
Sent: Friday, November 20, 2009 9:17 AM
Subject: Re: TSGL: Big files


> Yousendit.com
>
> Cosmio Von Hatten
> Technical Consultant / Client Relations
> Urban Networks Inc.
> 4647 Hastings Street
> Burnaby BC V5C 2K6
>
> Tel:  (604) 439-8530
> Fax:  (604) 320-1607
> Email:  support at ubn.ca
>
> To further discuss this issue, please "Reply" to this
> message and do not modify the subject line.
>
> This electronic communication and any files transmitted
> with it are intended only for the use of the addressee and
> may contain information which is privileged and confidential
> and is protected by law. If you are not the intended recipient,
> you are hereby notified that any dissemination, distribution or
> copying of this communication is strictly prohibited. If you have
> received this communication in error, please notify the sender
> and delete this communication from your server.
>
>
>
>
> -----Original Message-----
> From: list-bounces at tsgserver.com [mailto:list-bounces at tsgserver.com]
> On Behalf Of willard seehorn
> Sent: Thursday, November 19, 2009 3:04 PM
> To: Tech Support Guy Mailing List
> Subject: TSGL: Big files
>
>
> Somewhere (not sure if it was this list) I read about some online
> "file sharing" service where you could upload file(s), give others a
> password & let them download the file -- I'm not talking about a
> bittorrent type service, but one where you'd actually park the file on
> a site.
>
> Anyone know what I'm talking about, or have I been imagining things
> again?
>
> _______________________________________________
> Tech Support Guy Mailing List
> http://www.tsgserver.com/list/
>
>
> _______________________________________________
> Tech Support Guy Mailing List
> http://www.tsgserver.com/list/ 



From ian at iarp.ca  Fri Nov 20 01:15:32 2009
From: ian at iarp.ca (Ian Ramsey-Planck)
Date: Fri, 20 Nov 2009 01:15:32 -0500
Subject: TSGL: Big files
In-Reply-To: <19692214.1258671844043.JavaMail.root@elwamui-hound.atl.sa.earthlink.net>
References: <19692214.1258671844043.JavaMail.root@elwamui-hound.atl.sa.earthlink.net>
Message-ID: <adc2940c0911192215q16da5b36ycffc4bd51bec9b5@mail.gmail.com>

Hey, I know others have responded. How large a file you wanting to
share, if it's too big for the sites others listed i'll give you ftp
access to your own directory and have a password protected subdomain
on one of my domains. I think i have about 140GB's free.

On Thu, Nov 19, 2009 at 6:04 PM, willard seehorn <wseehorn at earthlink.net> wrote:
> Somewhere (not sure if it was this list) I read about some online "file sharing" service where you could upload file(s), give others a password & let them download the file -- I'm not talking about a bittorrent type service, but one where you'd actually park the file on a site.
>
> Anyone know what I'm talking about, or have I been imagining things again?
>
> _______________________________________________
> Tech Support Guy Mailing List
> http://www.tsgserver.com/list/
>



-- 
Thanks
Ian R-P


From tbrandl2 at chello.at  Fri Nov 20 03:55:00 2009
From: tbrandl2 at chello.at (Tilman Brandl)
Date: Fri, 20 Nov 2009 09:55:00 +0100
Subject: TSGL: Backup bookmarks?
References: <A536DB8E5DB2461BA7D6C03C0F04E485@mine>
Message-ID: <6DAA399558F446068C4356DF1E2BD1C9@til4200>

Hi ED,

the answers sofar gave you good information re. your backup question, even extending beyond just bookmarks. 
Personally, I don't bother with backing up my bookmarks (other than them also being covered within my general backing-up strategy). What I use instead is Xmarks (formerly known as Foxmarks). Gives me all my bookmarks whichever machine I use and whereever I may be (while traveling for instance). http://www.xmarks.com/

It's free and for me sofar works flawlessly. If I'm not mistaken, you can even encrypt things ...

Tilman

----- Original Message ----- 
From: "EdlynnUSA" <edlynn at usa.com>
To: "TSGList" <list at tsgserver.com>
Sent: Thursday, November 19, 2009 3:48 PM
Subject: TSGL: Backup bookmarks?


>I tried to backup Bookmarks the same way as my AddressBook, but File does not have that opion to export to anywhere, when Bookmarks is open.
> 
> How do I backup the BookMarks, anyone?  Thanks.
> 
> ED
> _______________________________________________



From rondcampbell at comcast.net  Fri Nov 20 05:03:18 2009
From: rondcampbell at comcast.net (Ronald Campbell)
Date: Fri, 20 Nov 2009 02:03:18 -0800
Subject: TSGL: Fw: crashing
Message-ID: <77E3E84CD94F448FA0275BD314EAE1E8@OwnerPC>


When I switch user from my email to my wife's email or put the computer in stand by the computer shuts down and I get a following blue screen with the following.    

I have a Hp Pavillon dv9000       Lap Top how can I fix it?

  I get a blue screen 
  ***Stop: OX0000008E (OX000005, OX8221B812,OX9CB8AA04,OX0000000)

    ----- Original Message ----- 
      

From embitt at westnet.com.au  Fri Nov 20 05:28:39 2009
From: embitt at westnet.com.au (Merna Bitter)
Date: Fri, 20 Nov 2009 20:28:39 +1000
Subject: TSGL: Fw: crashing
References: <77E3E84CD94F448FA0275BD314EAE1E8@OwnerPC>
Message-ID: <EE728544DCB14DA18466EA075B87B064@number15>

Operating System?
email program?

Googling the whole string you quoted produced no results.

Googling only               "OX0000008E"
brought about 7,530 starting at
http://www.google.com.au/search?hl=en&num=30&q=%22OX0000008E%22&meta=&aq=f&oq=

Looking for         "blue screen" + "OX0000008E"
gave about 933 results at
http://www.google.com.au/search?hl=en&num=30&q=%22blue+screen%22+%2B+%22OX0000008E%22&meta=&aq=f&oq=





----- Original Message ----- 
From: "Ronald Campbell" <rondcampbell at comcast.net>
To: <list at tsgserver.com>
Sent: Friday, November 20, 2009 8:03 PM
Subject: TSGL: Fw: crashing


>
> When I switch user from my email to my wife's email or put the computer in
> stand by the computer shuts down and I get a following blue screen with
> the following.
>
> I have a Hp Pavillon dv9000       Lap Top how can I fix it?
>
>  I get a blue screen
>  ***Stop: OX0000008E (OX000005, OX8221B812,OX9CB8AA04,OX0000000)
>
>    ----- Original Message ----- 
>
> _______________________________________________
> Tech Support Guy Mailing List
> http://www.tsgserver.com/list/



From rondcampbell at comcast.net  Sat Nov 21 03:16:27 2009
From: rondcampbell at comcast.net (Ronald Campbell)
Date: Sat, 21 Nov 2009 00:16:27 -0800
Subject: TSGL: Fw: crashing
In-Reply-To: <77E3E84CD94F448FA0275BD314EAE1E8@OwnerPC>
References: <77E3E84CD94F448FA0275BD314EAE1E8@OwnerPC>
Message-ID: <FD0E5AF588874250B54D79C9F7AE20AF@OwnerPC>


----- Original Message ----- 
From: "Ronald Campbell" <rondcampbell at comcast.net>
To: <list at tsgserver.com>

Subject: TSGL: Fw: crashing
I hope this helps.

>
> When I switch user from my email to my wife's email or put the computer in 
> stand by the computer shuts down and I get a following blue screen with 
> the following.
>
> I have a Hp Pavillon dv9000       Lap Top  It has Vista and I am using 
> windows mail
>
>  I get a blue screen
>  ***Stop: OX0000008E (OX000005, OX8221B812,OX9CB8AA04,OX0000000)
>
> _______________________________________________
>Operating System   System Model
      Windows 2000 Home Edition, Service Pack 2   Hewlett-Packard HP 
Pavilion dv9700 Notebook PC Rev 1
      System Serial Number: CNF80660TX
      Processor a   Main Circuit Board
      1700 megahertz Intel Pentium III (2 installed)
      64 kilobyte primary memory cache
      2048 kilobyte secondary memory cache   Board: Quanta 30CB 79.28
      Bus Clock: 667 megahertz
      BIOS: Hewlett-Packard F.45 01/16/2008
      Drives   Memory Modules - Buy More
      320.08 Gigabytes Usable Hard Drive Capacity
      240.13 Gigabytes Hard Drive Free Space

      generic cdrom [CD-ROM drive]

      ST9160821AS [Hard drive] -- drive 0
      ST9160821AS [Hard drive] -- drive 1   2048 Megabytes Installed Memory
        Local Drive Volumes

            c: (on drive N) 147.07 GB 80.14 GB free
            d: (on drive N) 160.04 GB 158.00 GB free
            e: (on drive N) 12.97 GB 1.99 GB free

        Network Drives


      Controllers   Printers
      @mshdc.inf,%pci\ven_8086&dev_2850.devicedesc%;Intel(R) ICH8M Ultra ATA 
Storage Controllers - 2850
      @oem12.inf,%R5C843Desc%;Ricoh SD/MMC Host Controller
      @oem37.inf,%pci\ven_8086&dev_2829&cc_0106.devicedesc%;Intel(R) 
ICH8M-E/M SATA AHCI Controller
      IDE Channel [Controller]
      IDE Channel [Controller]
      IDE Channel [Controller]
      IDE Channel [Controller]
      IDE Channel [Controller]
      Ricoh Memory Stick Controller
      Ricoh xD-Picture Card Controller   HP Photosmart C7200 series on 
HP_192.168.1.102_MY7AUH31P604YG
            HP Photosmart C7200 series fax on 
HP_192.168.1.102_MY7AUH31P604YG
            HP Photosmart C7200 series fax on 
HP_192.168.1.102_MY7AUH31P604YG
            HP Photosmart C7200 series fax on 
HP_192.168.1.102_MY7AUH31P604YG
            Microsoft XPS Document Writer on XPSPort:
            Send To Microsoft OneNote Driver on Send To Microsoft OneNote 
Port:

        Display
        @oem41.inf,%nvidia_g86.dev_0425.2%;NVIDIA GeForce 8600M GS [Display 
adapter]
      @oem45.inf,%mirror%;HP RC Mirror Driver [Display adapter]
      Bus Adapters   Multimedia
      @iscsi.inf,%iscsiprt%;Microsoft iSCSI Initiator   CD quality 
(16bit/44kHz) stereo sound digitizing
      CD quality (16bit/44kHz) stereo sound playback
      Wave table sound synthesizer
      Communications   Other Devices
      6TO4 Adapter
      @oem39.inf,%nic_mpciex_3945abg%;Intel(R) PRO/Wireless 3945ABG Network 
Connection
      @oem46.inf,%rtl8168.devicedesc%;Realtek PCIe GBE Family Controller
      isatap.hsd1.wa.comcast.net.
      isatap.{C291AC11-BCE1-440B-B420-58CA47498310}
      Teredo Tunneling Pseudo-Interface
      Network Card MAC Address: 00:1C:BF:9A:98:20 
@1394.inf,%pci\ven_1180&cc_0c0010.devicedesc%;RICOH OHCI Compliant IEEE 1394 
Host Controller
      @oem2.inf,%psc_c7200.devicedesc%;HP Photosmart C7200
      HP Webcam
      @input.inf,%hid.devicedesc%;USB Human Interface Device [Joystick]
      @input.inf,%hid.devicedesc%;USB Human Interface Device [Joystick]
      @input.inf,%hid.devicedesc%;USB Human Interface Device [Joystick]
      @sdbus.inf,%pci\cc_080500.devicedesc%;SDA Standard Compliant SD Host 
Controller
      @usb.inf,%usb\composite.devicedesc%;USB Composite Device
      @usbport.inf,%pci\ven_8086&dev_2830.devicedesc%;Intel(R) ICH8 Family 
USB Universal Host Controller - 2830
      @usbport.inf,%pci\ven_8086&dev_2831.devicedesc%;Intel(R) ICH8 Family 
USB Universal Host Controller - 2831
      @usbport.inf,%pci\ven_8086&dev_2832.devicedesc%;Intel(R) ICH8 Family 
USB Universal Host Controller - 2832
      @usbport.inf,%pci\ven_8086&dev_2834.devicedesc%;Intel(R) ICH8 Family 
USB Universal Host Controller - 2834
      @usbport.inf,%pci\ven_8086&dev_2835.devicedesc%;Intel(R) ICH8 Family 
USB Universal Host Controller - 2835
      @usbport.inf,%pci\ven_8086&dev_2836.devicedesc%;Intel(R) ICH8 Family 
USB2 Enhanced Host Controller - 2836
      @usbport.inf,%pci\ven_8086&dev_283a.devicedesc%;Intel(R) ICH8 Family 
USB2 Enhanced Host Controller - 283A
      @usbport.inf,%usb\root_hub.devicedesc%;USB Root Hub
      @usbport.inf,%usb\root_hub.devicedesc%;USB Root Hub
      @usbport.inf,%usb\root_hub.devicedesc%;USB Root Hub
      @usbport.inf,%usb\root_hub.devicedesc%;USB Root Hub
      @usbport.inf,%usb\root_hub.devicedesc%;USB Root Hub
      @usbport.inf,%usb\root_hub20.devicedesc%;USB Root Hub
      @usbport.inf,%usb\root_hub20.devicedesc%;USB Root Hub
      Software Licenses

            Microsoft - Internet Explorer 89578-OEM-7332157-00061
            Microsoft - Office Home and Student 2007 81602-907-1075116-68797
            Microsoft - Works 9.0 91697-OEM-0400003-00000
            Microsoft - Windows 2000 Home Edition 89578-OEM-7332157-00061

      Software Versions
      EffectEx Application Version 1.00.0910*
      Hewlett-Packard Development Company, L.P. - HP Quick Launch Buttons 
Version 6, 3, 5, 1*
      2007 Microsoft Office system Version 12.0.6414.1000*
      2007 Microsoft Office system Version 12.0.6500.5000*
      2007 Microsoft Office system Version 12.0.6502.5000*
      2007 Microsoft Office system Version 12.0.6514.5000*
      Acrobat.com *
      Adobe Acrobat Version 9.2.0.124*
      Adobe AIR 1.5.2 Version 1.5.2*
      Adobe Reader and Acrobat Manager Version 1.0.5.0*
      Adobe Reader Version 9.2.0.124*
      Aircraft Editor *
      Apple Inc. - Bonjour Version 1,0,6,2*
      Apple Inc. - iPCU Version 2.1.0.163*
      Apple Inc. - iTunes Version 9.0.2.25*
      Apple Inc. - MobileMe Version 1, 5, 0, 0*
      Apple Inc. - QuickTime QuickTime 7.6.4 (1327.73)*
      Apple Inc. - Safari Version 4.0.4 (531.21.10)*
      Apple Mobile Device Service Version 2.50.39.0*
      Belarc Advisor and BelLive - Belarc's Content Personalization with 
Privacy Version 5.0m*
      Bienne Soft - YouTube Downloader Version 2.1.7 Version 2.01.0007*
      CLCapSvc Module Version 5.00.3314*
      CLSched Module Version 5.00.3327*
      CyberLink - PowerStarter Version 5.50.0928*
      CyberLink Corp. - HP QuickPlay Version 1.0.0.1*
      CyberLink Corp. - HP QuickPlay Version 2.04.3330*
      CyberLink Corp. - HP QuickPlay Version 4.5.0.0000*
      CyberLink Corp. - LabelPrint Version 2.20.2128*
      CyberLink Corp. - Power2Go Version 5.60.3327*
      CyberLink Corp. - PowerDirector Version 6.50.2129*
      CyberLink Corp. - StartMen Application Version 1.00.0913*
      CyberLink YouCam Version 1.00.1107*
      EarthLink *
      Electronic Arts - EA Link Version 3.1.1.4*
      Google Chrome Version 0.0.0.0*
      Google Desktop Version 5.9.909.30391*
      Google Earth *
      Google Inc. - Picasa Photo Viewer Version 3.1.0*
      Google Inc. - Picasa Version 3.1.0*
      Google Updater Version 2.4.1536.6592.beta*
      Hewlett Packard - AOL Launcher Version 1, 3, 3, 0*
      Hewlett-Packard - HP Battery Check Version 3.1.6.1*
      Hewlett-Packard - HP Health Check Scheduler Version 3.1.6.1*
      Hewlett-Packard - HP Health Check Service Version 3.1.6.1*
      Hewlett-Packard - HP Health Check Version 3.1.6.1*
      Hewlett-Packard - HP Installer Version 12,0,0,61*
      Hewlett-Packard - HP Installer Version 9,0,0,62*
      Hewlett-Packard - HP Service Delivery Platform Version 5,4,0,2430*
      Hewlett-Packard - HP System Information Version 3.1.6.1*
      Hewlett-Packard - HP Update Client Version 5, 0, 9, 0*
      Hewlett-Packard - HPHS Launcher Version 2.0.10.0*
      Hewlett-Packard - HpqSRmon Application Version 12.0.0.243*
      Hewlett-Packard Co. - hp digital imaging - hp all-in-one series 
Version 090.000.043.000*
      Hewlett-Packard Co. - hp digital imaging - hp all-in-one series 
Version 090.000.146.000*
      Hewlett-Packard Co. - hp digital imaging - hp all-in-one series 
Version 110.000.180.000*
      Hewlett-Packard Co. - hp digital imaging - hp all-in-one series 
Version 111.000.006.000*
      Hewlett-Packard Company - HP Solution Center Version 090.000.060.000*
      Hewlett-Packard Development Co. L.P. - hp digital imaging Version 
120.000.110.011*
      Hewlett-Packard Development Company, L.P. - HP Quick Launch Buttons 
Version 1.0.0.1*
      Hewlett-Packard Development Company, L.P. - hpqwmiex Module Version 2, 
0, 1, 9*
      I.R.I.S. SA - Registration Wizard Version 5, 0, 0, 2* Inbox Toolbar *
      Intel Corporation - RAID Event Monitor Version 8.0.0.1039*
      Intel Corporation - RAID Monitor Version 8.0.0.1039*
      Intel(R) Matrix Storage Console Version 8.0.0.1039*
      Juno Dial-up *
      Macrovision Corporation - InstallShield (R) Version 11.00*
      Malwarebytes' Anti-Malware Version 1.37*
      McAfee Free Tools Version 1,0,0,0*
      McAfee UI Container Version 2,11,0,0*
      Microsoft Clip Organizer Version 12.0.6423.1000*
      Microsoft Corp. - Windows Live Writer Version 14.0.8064.0206*
      Microsoft Corporation - Family Safety Service Version 14.0.8064.0206*
      Microsoft Corporation - Internet Explorer Version 8.00.6001.18702*
      Microsoft Corporation - Office Diagnostics Service Version 
12.0.6413.1000*
      Microsoft Corporation - Office Source Engine Version 12.0.4518.1014*
      Microsoft Corporation - Windows 7 Upgrade Advisor Version 2.0.2089.0*
      Microsoft Corporation - Windows Defender Version 1.1.1600.0*
      Microsoft Corporation - Windows Live Call Version 14.0.8064.0206*
      Microsoft Corporation - Windows Live Mail Version 14.0.8064.0206*
      Microsoft Corporation - Windows Live Messenger Version 14.0.8064.0206*
      Microsoft Corporation - Windows Live Sync Version 14.0.8064.0206*
      Microsoft Corporation - Windows Live? Movie Maker Beta Version 
14.0.8064*
      Microsoft Corporation - Windows Live? Photo Gallery Version 14.0.8064*
      Microsoft Flight Simulator 2002 Version 8.00.010919.01*
      Microsoft Games Setup Version 1.0.0.0*
      Microsoft Games Version 1.0.0.0*
      Microsoft Office InfoPath Version 12.0.4518.1014*
      Microsoft Office Isolated Converter Environment Version 
12.0.6413.1000*
      Microsoft Office OneNote Version 12.0.6413.1000*
      Microsoft Office OneNote Version 12.0.6415.1000*
      Microsoft Open XML Converter Version 12.0.6413.1000*
      Microsoft Search Enhancement Pack Version 1.3.59.0*
      Microsoft? .NET Framework Version 2.0.50727.4016*
      Microsoft? .NET Framework Version 3.0.4506.4037*
      Microsoft? Windows Live ID Version 6.500.3146.0*
      Microsoft? Works 9 Version 9.07.0613.0*
      Motorola Inc. - SM56 Helper Win32 Utility SM56 Rel. 6.12.25.05*
      Mozilla Corporation - Firefox Version 3.5.5*
      Netzero Dial-up *
      Netzero High-speed *
      PC Doc Pro Version 1.0.0.0*
      Piriform Ltd - CCleaner Version 2, 19, 0, 900*
      Realtek Semiconductor - HD Audio Control Panel Version 1, 0, 0, 360*
      Recovery Manager Version 7, 0, 73, 318*
      RegistryBooster 2010 *
      RichVideo Module Version 2.0.1120*
      Secunia PSI Version 1.5.0.0*
      Shop for HP Supplies Version 2.2.0.0000*
      Simple Star, Inc. - Comcast PhotoShow Deluxe Version 4.0.5.301*
      SoftThinks - Application CD Creator Version 7, 0, 81, 6*
      Sun Microsystems, Inc. - Get OpenOffice.org, the professional office 
productivity suite that provides word processing, presentation and 
spreadsheet. Version 1.00*
      SuperAdBlocker.com - BootSafe Application Version 2, 0, 0, 1000*
      SUPERAntiSpyware Alternate Start *
      SUPERAntiSpyware Version 4, 25, 0, 1014*
      Synaptics Pointing Device Driver Version 10.0.13.2 14Sep07*
      Synaptics Pointing Device Driver Version 11.0.7 27Mar08*
      TeamViewer Version 3.6*
      TeamViewer Version 4.0*
      Uniblue Systems - DriverScanner Version 2.0.0.49*
      Webroot Software, Inc. (www.webroot.com) - Spy Sweeper SDK Version 
4.4.0.80*
      Webroot Software, Inc. - Spy Sweeper Version 6, 1*

--------------------------------------------------------------------------




From rbrunton at accesswave.ca  Sat Nov 21 07:18:25 2009
From: rbrunton at accesswave.ca (Ron Brunton)
Date: Sat, 21 Nov 2009 08:18:25 -0400
Subject: TSGL: Backup bookmarks?
In-Reply-To: <4B05A30C.6080204@gmail.com>
References: <A536DB8E5DB2461BA7D6C03C0F04E485@mine>
	<4B05A30C.6080204@gmail.com>
Message-ID: <009001ca6aa4$b9f9ff30$2dedfd90$@ca>

Is the "MozBackup" referenced below the same as Mozy (MozyHome)? I use this
free backup service (and I'm thinking of getting the unlimited space paid
version) to do a remote back up of my important data files. I can configure
(but haven't) it to backup my favourites. As mentioned by Russ, Xmarks does
a very nice job of keeping my favourites on a remote site for syncing among
my three critical computers (office, home & laptop). I highly recommend both
Mozy and Xmarks.

Ron Brunton


-----Original Message-----
From: list-bounces at tsgserver.com [mailto:list-bounces at tsgserver.com] On
Behalf Of Ron Grant
Sent: November-19-09 3:57 PM
To: Tech Support Guy Mailing List
Subject: Re: TSGL: Backup bookmarks?

In Firefox, I use a program called MozBackup.
It will do a backup of bookmarks, mail, contacts, history, extensions, 
cache etc. It's an easy way to do Firefox backup.
It also works with Mozilla Thunderbird, Firefox's sister email program 
to backup emails and settings.

It is very simple to use, and if you need to move bookmarks etc. to 
another computer, all you need is the backup file and the MozBackup 
program installed.
You can find more info here:     http://mozbackup.jasnapaka.com/

There are many ways to do the bookmark backup, and this is just the one 
I prefer. 
Ron



EdlynnUSA wrote:
> I tried to backup Bookmarks the same way as my AddressBook, but File does
not have that opion to export to anywhere, when Bookmarks is open.
>
> How do I backup the BookMarks, anyone?  Thanks.
>
> ED
> _______________________________________________
> Tech Support Guy Mailing List
> http://www.tsgserver.com/list/
>
>   

-- 
Is your computer changing the world?
http://www.worldcommunitygrid.org/index.jsp

http://twitter.com/nortnarg



_______________________________________________
Tech Support Guy Mailing List
http://www.tsgserver.com/list/

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database 4626 (20091120) __________

The message was checked by ESET Smart Security.

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__________ Information from ESET Smart Security, version of virus signature
database 4626 (20091120) __________

The message was checked by ESET Smart Security.

http://www.eset.com
 



From golddave at gmail.com  Mon Nov 23 09:04:24 2009
From: golddave at gmail.com (David Goldstein)
Date: Mon, 23 Nov 2009 09:04:24 -0500
Subject: TSGL: Fixing an Infected MBR
Message-ID: <f133ff3d0911230604t37a1b728y56d4675128492da8@mail.gmail.com>

I'm trying to fix a machine that (according to Norton) is infected
with boot.mebroot.  Most of what I've read about this malware points
to the Master Boot Record (MBR) of the infected drive.  Most people
say to use fixmbr from the recovery console but that it's very likely
that the existing data on the machine would be lost.  I'm trying to
think of ways to fix the machine without that.

I have some old Ghost (2003) images of the infected machine. I believe
Ghost backs up the MBR of a machine.  Is it possible for it to restore
an MBR only (so it overwrites the infected one)?

Another thought: if I restore an old image could I back up the MBR in
another way and restore it to the infected machine (overwriting the
infected MBR)?

Any thoughts, suggestions and ideas would be appreciated.

Thanks,
Dave


From justin at whisperer.com.au  Mon Nov 23 15:14:40 2009
From: justin at whisperer.com.au (The Computer Whisperer)
Date: Tue, 24 Nov 2009 07:14:40 +1100
Subject: TSGL: Fixing an Infected MBR
In-Reply-To: <f133ff3d0911230604t37a1b728y56d4675128492da8@mail.gmail.com>
References: <f133ff3d0911230604t37a1b728y56d4675128492da8@mail.gmail.com>
Message-ID: <2852b8d40911231214q7915091claa8f5cb60c091a7a@mail.gmail.com>

using fixmbr from the recovery console, generally, 99% of the time
will not cause any data loss, if it does screw things up your data
will still be there, just not bootable.

On 24/11/2009, David Goldstein <golddave at gmail.com> wrote:
> I'm trying to fix a machine that (according to Norton) is infected
> with boot.mebroot.  Most of what I've read about this malware points
> to the Master Boot Record (MBR) of the infected drive.  Most people
> say to use fixmbr from the recovery console but that it's very likely
> that the existing data on the machine would be lost.  I'm trying to
> think of ways to fix the machine without that.
>
> I have some old Ghost (2003) images of the infected machine. I believe
> Ghost backs up the MBR of a machine.  Is it possible for it to restore
> an MBR only (so it overwrites the infected one)?
>
> Another thought: if I restore an old image could I back up the MBR in
> another way and restore it to the infected machine (overwriting the
> infected MBR)?
>
> Any thoughts, suggestions and ideas would be appreciated.
>
> Thanks,
> Dave
>
> _______________________________________________
> Tech Support Guy Mailing List
> http://www.tsgserver.com/list/
>


-- 
http://www.whisperer.com.au

The Computer Whisperer - Gets you where you want to be.

Friendly on-site technical support - Home and Small Business Specialist.

Telephone: (03) 5979 1122
Mobile 0406 467 701

Servicing the Mornington Peninsula (Victoria, Australia)


From carmelloz at yahoo.com  Mon Nov 23 15:26:45 2009
From: carmelloz at yahoo.com (Ray)
Date: Mon, 23 Nov 2009 12:26:45 -0800 (PST)
Subject: TSGL: Free online fax service?
Message-ID: <409028.68661.qm@web50405.mail.re2.yahoo.com>

I need to receive a one-time fax so am looking for a service that will provide me with a phone number (this is from GOV agency and they require a #, not?email or web address.) 
?
?Can anyone suggest one that doesn't require you to provide a credit card number......you know, the old first month is free then we'll bill you IF you don't cancel. I don't want to hassle with remembering to cancel.? 
?
Any good options out there??Pray I get a quick response as need to get this done in next couple of hours.
?
TIA, 
Ray


      

From golddave at gmail.com  Mon Nov 23 15:37:59 2009
From: golddave at gmail.com (David Goldstein)
Date: Mon, 23 Nov 2009 15:37:59 -0500
Subject: TSGL: Fixing an Infected MBR
In-Reply-To: <2852b8d40911231214q7915091claa8f5cb60c091a7a@mail.gmail.com>
References: <f133ff3d0911230604t37a1b728y56d4675128492da8@mail.gmail.com>
	<2852b8d40911231214q7915091claa8f5cb60c091a7a@mail.gmail.com>
Message-ID: <f133ff3d0911231237p192d526fqc6bbc3ddc8ebfad2@mail.gmail.com>

Will I need to do fixboot too?  Will fix mbr actually fix the issue?
Will my Ghost thoughts (in the original post) work in place of fixmbr?

On Mon, Nov 23, 2009 at 3:14 PM, The Computer Whisperer
<justin at whisperer.com.au> wrote:
> using fixmbr from the recovery console, generally, 99% of the time
> will not cause any data loss, if it does screw things up your data
> will still be there, just not bootable.
>
> On 24/11/2009, David Goldstein <golddave at gmail.com> wrote:
>> I'm trying to fix a machine that (according to Norton) is infected
>> with boot.mebroot. ?Most of what I've read about this malware points
>> to the Master Boot Record (MBR) of the infected drive. ?Most people
>> say to use fixmbr from the recovery console but that it's very likely
>> that the existing data on the machine would be lost. ?I'm trying to
>> think of ways to fix the machine without that.
>>
>> I have some old Ghost (2003) images of the infected machine. I believe
>> Ghost backs up the MBR of a machine. ?Is it possible for it to restore
>> an MBR only (so it overwrites the infected one)?
>>
>> Another thought: if I restore an old image could I back up the MBR in
>> another way and restore it to the infected machine (overwriting the
>> infected MBR)?
>>
>> Any thoughts, suggestions and ideas would be appreciated.
>>
>> Thanks,
>> Dave
>>
>> _______________________________________________
>> Tech Support Guy Mailing List
>> http://www.tsgserver.com/list/
>>
>
>
> --
> http://www.whisperer.com.au
>
> The Computer Whisperer - Gets you where you want to be.
>
> Friendly on-site technical support - Home and Small Business Specialist.
>
> Telephone: (03) 5979 1122
> Mobile 0406 467 701
>
> Servicing the Mornington Peninsula (Victoria, Australia)
>
> _______________________________________________
> Tech Support Guy Mailing List
> http://www.tsgserver.com/list/
>


From Dan at DanKrause.com  Mon Nov 23 15:53:15 2009
From: Dan at DanKrause.com (Daniel Krause)
Date: Mon, 23 Nov 2009 15:53:15 -0500
Subject: TSGL: Free online fax service?
Message-ID: <01f601ca6c7e$fb4172d0$f1c45870$@com>

Try these, I think one was for sending and one for receiving.

Both free

 

www.faxdigits.com

 

 

http://faxzero.com/

 


From golddave at gmail.com  Mon Nov 23 15:59:34 2009
From: golddave at gmail.com (David Goldstein)
Date: Mon, 23 Nov 2009 15:59:34 -0500
Subject: TSGL: Fixing an Infected MBR
In-Reply-To: <f133ff3d0911231237p192d526fqc6bbc3ddc8ebfad2@mail.gmail.com>
References: <f133ff3d0911230604t37a1b728y56d4675128492da8@mail.gmail.com>
	<2852b8d40911231214q7915091claa8f5cb60c091a7a@mail.gmail.com>
	<f133ff3d0911231237p192d526fqc6bbc3ddc8ebfad2@mail.gmail.com>
Message-ID: <f133ff3d0911231259k41e44a23l951205e77e1bee3e@mail.gmail.com>

Also, fixmbr is saying I have a "non-standard or invalid master boot
record".  This is true since Dell put a 'rescue' partition on the
drive.  Will fixmbr cause any issue there?



On Mon, Nov 23, 2009 at 3:37 PM, David Goldstein <golddave at gmail.com> wrote:
> Will I need to do fixboot too? ?Will fix mbr actually fix the issue?
> Will my Ghost thoughts (in the original post) work in place of fixmbr?
>
> On Mon, Nov 23, 2009 at 3:14 PM, The Computer Whisperer
> <justin at whisperer.com.au> wrote:
>> using fixmbr from the recovery console, generally, 99% of the time
>> will not cause any data loss, if it does screw things up your data
>> will still be there, just not bootable.
>>
>> On 24/11/2009, David Goldstein <golddave at gmail.com> wrote:
>>> I'm trying to fix a machine that (according to Norton) is infected
>>> with boot.mebroot. ?Most of what I've read about this malware points
>>> to the Master Boot Record (MBR) of the infected drive. ?Most people
>>> say to use fixmbr from the recovery console but that it's very likely
>>> that the existing data on the machine would be lost. ?I'm trying to
>>> think of ways to fix the machine without that.
>>>
>>> I have some old Ghost (2003) images of the infected machine. I believe
>>> Ghost backs up the MBR of a machine. ?Is it possible for it to restore
>>> an MBR only (so it overwrites the infected one)?
>>>
>>> Another thought: if I restore an old image could I back up the MBR in
>>> another way and restore it to the infected machine (overwriting the
>>> infected MBR)?
>>>
>>> Any thoughts, suggestions and ideas would be appreciated.
>>>
>>> Thanks,
>>> Dave
>>>
>>> _______________________________________________
>>> Tech Support Guy Mailing List
>>> http://www.tsgserver.com/list/
>>>
>>
>>
>> --
>> http://www.whisperer.com.au
>>
>> The Computer Whisperer - Gets you where you want to be.
>>
>> Friendly on-site technical support - Home and Small Business Specialist.
>>
>> Telephone: (03) 5979 1122
>> Mobile 0406 467 701
>>
>> Servicing the Mornington Peninsula (Victoria, Australia)
>>
>> _______________________________________________
>> Tech Support Guy Mailing List
>> http://www.tsgserver.com/list/
>>
>


From edlynn at usa.com  Mon Nov 23 16:57:12 2009
From: edlynn at usa.com (EdlynnUSA)
Date: Mon, 23 Nov 2009 16:57:12 -0500
Subject: TSGL: free faxing
Message-ID: <CC20FB74F03F4CCDA8C7FA10F2FA5880@mine>

Thought I'd add to the list of possibilities for free faxing:
K7 Fax
GFT.com

When you start to check them out, there are lots of reasons for them to drop you. With K7, you've got to keep the number asssigned to you, a c t i v e. With others, the receiving number is in a deep rural area, but for a minimal charge, you can offer a number in a familiar area code.

Good Luck.

ED 

From justin at whisperer.com.au  Tue Nov 24 04:33:43 2009
From: justin at whisperer.com.au (The Computer Whisperer)
Date: Tue, 24 Nov 2009 20:33:43 +1100
Subject: TSGL: Fixing an Infected MBR
In-Reply-To: <f133ff3d0911231259k41e44a23l951205e77e1bee3e@mail.gmail.com>
References: <f133ff3d0911230604t37a1b728y56d4675128492da8@mail.gmail.com>
	<2852b8d40911231214q7915091claa8f5cb60c091a7a@mail.gmail.com>
	<f133ff3d0911231237p192d526fqc6bbc3ddc8ebfad2@mail.gmail.com>
	<f133ff3d0911231259k41e44a23l951205e77e1bee3e@mail.gmail.com>
Message-ID: <2852b8d40911240133o77994229l938153aee219ccfd@mail.gmail.com>

You may not be able to access your "rescue partition"

Usually when you need the rescue partition is when your hard drive crashes,
so it's slightly useless anyway.

You should be able to contact Dell and say "My hard drive crashed and I
can't recover because my rescue partition was on the hard drive", they are
likely to offer to send you out rescue/recovery discs for a modest admin
fee, then you can throw away your "rescue partition"

Regards,

Justin

2009/11/24 David Goldstein <golddave at gmail.com>

> Also, fixmbr is saying I have a "non-standard or invalid master boot
> record".  This is true since Dell put a 'rescue' partition on the
> drive.  Will fixmbr cause any issue there?
>
>
>
> On Mon, Nov 23, 2009 at 3:37 PM, David Goldstein <golddave at gmail.com>
> wrote:
> > Will I need to do fixboot too?  Will fix mbr actually fix the issue?
> > Will my Ghost thoughts (in the original post) work in place of fixmbr?
> >
> > On Mon, Nov 23, 2009 at 3:14 PM, The Computer Whisperer
> > <justin at whisperer.com.au> wrote:
> >> using fixmbr from the recovery console, generally, 99% of the time
> >> will not cause any data loss, if it does screw things up your data
> >> will still be there, just not bootable.
> >>
> >> On 24/11/2009, David Goldstein <golddave at gmail.com> wrote:
> >>> I'm trying to fix a machine that (according to Norton) is infected
> >>> with boot.mebroot.  Most of what I've read about this malware points
> >>> to the Master Boot Record (MBR) of the infected drive.  Most people
> >>> say to use fixmbr from the recovery console but that it's very likely
> >>> that the existing data on the machine would be lost.  I'm trying to
> >>> think of ways to fix the machine without that.
> >>>
> >>> I have some old Ghost (2003) images of the infected machine. I believe
> >>> Ghost backs up the MBR of a machine.  Is it possible for it to restore
> >>> an MBR only (so it overwrites the infected one)?
> >>>
> >>> Another thought: if I restore an old image could I back up the MBR in
> >>> another way and restore it to the infected machine (overwriting the
> >>> infected MBR)?
> >>>
> >>> Any thoughts, suggestions and ideas would be appreciated.
> >>>
> >>> Thanks,
> >>> Dave
> >>>
> >>> _______________________________________________
> >>> Tech Support Guy Mailing List
> >>> http://www.tsgserver.com/list/
> >>>
> >>
> >>
> >> --
> >> http://www.whisperer.com.au
> >>
> >> The Computer Whisperer - Gets you where you want to be.
> >>
> >> Friendly on-site technical support - Home and Small Business Specialist.
> >>
> >> Telephone: (03) 5979 1122
> >> Mobile 0406 467 701
> >>
> >> Servicing the Mornington Peninsula (Victoria, Australia)
> >>
> >> _______________________________________________
> >> Tech Support Guy Mailing List
> >> http://www.tsgserver.com/list/
> >>
> >
>
> _______________________________________________
> Tech Support Guy Mailing List
> http://www.tsgserver.com/list/
>

From golddave at gmail.com  Tue Nov 24 08:16:42 2009
From: golddave at gmail.com (David Goldstein)
Date: Tue, 24 Nov 2009 08:16:42 -0500
Subject: TSGL: Fixing an Infected MBR
In-Reply-To: <2852b8d40911240133o77994229l938153aee219ccfd@mail.gmail.com>
References: <f133ff3d0911230604t37a1b728y56d4675128492da8@mail.gmail.com>
	<2852b8d40911231214q7915091claa8f5cb60c091a7a@mail.gmail.com>
	<f133ff3d0911231237p192d526fqc6bbc3ddc8ebfad2@mail.gmail.com>
	<f133ff3d0911231259k41e44a23l951205e77e1bee3e@mail.gmail.com>
	<2852b8d40911240133o77994229l938153aee219ccfd@mail.gmail.com>
Message-ID: <f133ff3d0911240516l48fd19b6v501824b5d2cee0ff@mail.gmail.com>

In all the years I've had this computer I've never used the 'rescue
partition' so it's not a high priority.  Besides, I've been doing
research and there may be ways to rescue the 'rescue partition' from
this fate.

Anyway, fixmbr seems to have done the trick.  I'm typing this from the
computer that had been infected and all appears to be well.  I was
able to boot into Safe Mode to do another Norton scan (the MBR
infection was only detected in Safe Mode).  Nothing showed up in the
scan so I booted into regular Windows and tried some things (with the
network cable unplugged, of course). Once I was satisfied I plugged in
the network cable and it's been smooth sailing since then.

By the way, the Ghost questions I asked earlier were for an alternate
solution in case fixmbr didn't work and/or wiped away the drive.

Thanks for the help.

- Dave


On Tue, Nov 24, 2009 at 4:33 AM, The Computer Whisperer
<justin at whisperer.com.au> wrote:
> You may not be able to access your "rescue partition"
>
> Usually when you need the rescue partition is when your hard drive crashes,
> so it's slightly useless anyway.
>
> You should be able to contact Dell and say "My hard drive crashed and I
> can't recover because my rescue partition was on the hard drive", they are
> likely to offer to send you out rescue/recovery discs for a modest admin
> fee, then you can throw away your "rescue partition"
>
> Regards,
>
> Justin
>
> 2009/11/24 David Goldstein <golddave at gmail.com>
>
>> Also, fixmbr is saying I have a "non-standard or invalid master boot
>> record". ?This is true since Dell put a 'rescue' partition on the
>> drive. ?Will fixmbr cause any issue there?
>>
>>
>>
>> On Mon, Nov 23, 2009 at 3:37 PM, David Goldstein <golddave at gmail.com>
>> wrote:
>> > Will I need to do fixboot too? ?Will fix mbr actually fix the issue?
>> > Will my Ghost thoughts (in the original post) work in place of fixmbr?
>> >
>> > On Mon, Nov 23, 2009 at 3:14 PM, The Computer Whisperer
>> > <justin at whisperer.com.au> wrote:
>> >> using fixmbr from the recovery console, generally, 99% of the time
>> >> will not cause any data loss, if it does screw things up your data
>> >> will still be there, just not bootable.
>> >>
>> >> On 24/11/2009, David Goldstein <golddave at gmail.com> wrote:
>> >>> I'm trying to fix a machine that (according to Norton) is infected
>> >>> with boot.mebroot. ?Most of what I've read about this malware points
>> >>> to the Master Boot Record (MBR) of the infected drive. ?Most people
>> >>> say to use fixmbr from the recovery console but that it's very likely
>> >>> that the existing data on the machine would be lost. ?I'm trying to
>> >>> think of ways to fix the machine without that.
>> >>>
>> >>> I have some old Ghost (2003) images of the infected machine. I believe
>> >>> Ghost backs up the MBR of a machine. ?Is it possible for it to restore
>> >>> an MBR only (so it overwrites the infected one)?
>> >>>
>> >>> Another thought: if I restore an old image could I back up the MBR in
>> >>> another way and restore it to the infected machine (overwriting the
>> >>> infected MBR)?
>> >>>
>> >>> Any thoughts, suggestions and ideas would be appreciated.
>> >>>
>> >>> Thanks,
>> >>> Dave
>> >>>
>> >>> _______________________________________________
>> >>> Tech Support Guy Mailing List
>> >>> http://www.tsgserver.com/list/
>> >>>
>> >>
>> >>
>> >> --
>> >> http://www.whisperer.com.au
>> >>
>> >> The Computer Whisperer - Gets you where you want to be.
>> >>
>> >> Friendly on-site technical support - Home and Small Business Specialist.
>> >>
>> >> Telephone: (03) 5979 1122
>> >> Mobile 0406 467 701
>> >>
>> >> Servicing the Mornington Peninsula (Victoria, Australia)
>> >>
>> >> _______________________________________________
>> >> Tech Support Guy Mailing List
>> >> http://www.tsgserver.com/list/
>> >>
>> >
>>
>> _______________________________________________
>> Tech Support Guy Mailing List
>> http://www.tsgserver.com/list/
>>
> _______________________________________________
> Tech Support Guy Mailing List
> http://www.tsgserver.com/list/
>


From justin at whisperer.com.au  Wed Nov 25 01:10:14 2009
From: justin at whisperer.com.au (The Computer Whisperer)
Date: Wed, 25 Nov 2009 17:10:14 +1100
Subject: TSGL: Fixing an Infected MBR
In-Reply-To: <f133ff3d0911240516l48fd19b6v501824b5d2cee0ff@mail.gmail.com>
References: <f133ff3d0911230604t37a1b728y56d4675128492da8@mail.gmail.com>
	<2852b8d40911231214q7915091claa8f5cb60c091a7a@mail.gmail.com>
	<f133ff3d0911231237p192d526fqc6bbc3ddc8ebfad2@mail.gmail.com>
	<f133ff3d0911231259k41e44a23l951205e77e1bee3e@mail.gmail.com>
	<2852b8d40911240133o77994229l938153aee219ccfd@mail.gmail.com>
	<f133ff3d0911240516l48fd19b6v501824b5d2cee0ff@mail.gmail.com>
Message-ID: <2852b8d40911242210n1ef20065m1c4bf0a14391966@mail.gmail.com>

Use Acronis True Image instead, much better program.

Justin

2009/11/25 David Goldstein <golddave at gmail.com>

> In all the years I've had this computer I've never used the 'rescue
> partition' so it's not a high priority.  Besides, I've been doing
> research and there may be ways to rescue the 'rescue partition' from
> this fate.
>
> Anyway, fixmbr seems to have done the trick.  I'm typing this from the
> computer that had been infected and all appears to be well.  I was
> able to boot into Safe Mode to do another Norton scan (the MBR
> infection was only detected in Safe Mode).  Nothing showed up in the
> scan so I booted into regular Windows and tried some things (with the
> network cable unplugged, of course). Once I was satisfied I plugged in
> the network cable and it's been smooth sailing since then.
>
> By the way, the Ghost questions I asked earlier were for an alternate
> solution in case fixmbr didn't work and/or wiped away the drive.
>
> Thanks for the help.
>
> - Dave
>
>
> On Tue, Nov 24, 2009 at 4:33 AM, The Computer Whisperer
> <justin at whisperer.com.au> wrote:
> > You may not be able to access your "rescue partition"
> >
> > Usually when you need the rescue partition is when your hard drive
> crashes,
> > so it's slightly useless anyway.
> >
> > You should be able to contact Dell and say "My hard drive crashed and I
> > can't recover because my rescue partition was on the hard drive", they
> are
> > likely to offer to send you out rescue/recovery discs for a modest admin
> > fee, then you can throw away your "rescue partition"
> >
> > Regards,
> >
> > Justin
> >
> > 2009/11/24 David Goldstein <golddave at gmail.com>
> >
> >> Also, fixmbr is saying I have a "non-standard or invalid master boot
> >> record".  This is true since Dell put a 'rescue' partition on the
> >> drive.  Will fixmbr cause any issue there?
> >>
> >>
> >>
> >> On Mon, Nov 23, 2009 at 3:37 PM, David Goldstein <golddave at gmail.com>
> >> wrote:
> >> > Will I need to do fixboot too?  Will fix mbr actually fix the issue?
> >> > Will my Ghost thoughts (in the original post) work in place of fixmbr?
> >> >
> >> > On Mon, Nov 23, 2009 at 3:14 PM, The Computer Whisperer
> >> > <justin at whisperer.com.au> wrote:
> >> >> using fixmbr from the recovery console, generally, 99% of the time
> >> >> will not cause any data loss, if it does screw things up your data
> >> >> will still be there, just not bootable.
> >> >>
> >> >> On 24/11/2009, David Goldstein <golddave at gmail.com> wrote:
> >> >>> I'm trying to fix a machine that (according to Norton) is infected
> >> >>> with boot.mebroot.  Most of what I've read about this malware points
> >> >>> to the Master Boot Record (MBR) of the infected drive.  Most people
> >> >>> say to use fixmbr from the recovery console but that it's very
> likely
> >> >>> that the existing data on the machine would be lost.  I'm trying to
> >> >>> think of ways to fix the machine without that.
> >> >>>
> >> >>> I have some old Ghost (2003) images of the infected machine. I
> believe
> >> >>> Ghost backs up the MBR of a machine.  Is it possible for it to
> restore
> >> >>> an MBR only (so it overwrites the infected one)?
> >> >>>
> >> >>> Another thought: if I restore an old image could I back up the MBR
> in
> >> >>> another way and restore it to the infected machine (overwriting the
> >> >>> infected MBR)?
> >> >>>
> >> >>> Any thoughts, suggestions and ideas would be appreciated.
> >> >>>
> >> >>> Thanks,
> >> >>> Dave
> >> >>>
> >> >>> _______________________________________________
> >> >>> Tech Support Guy Mailing List
> >> >>> http://www.tsgserver.com/list/
> >> >>>
> >> >>
> >> >>
> >> >> --
> >> >> http://www.whisperer.com.au
> >> >>
> >> >> The Computer Whisperer - Gets you where you want to be.
> >> >>
> >> >> Friendly on-site technical support - Home and Small Business
> Specialist.
> >> >>
> >> >> Telephone: (03) 5979 1122
> >> >> Mobile 0406 467 701
> >> >>
> >> >> Servicing the Mornington Peninsula (Victoria, Australia)
> >> >>
> >> >> _______________________________________________
> >> >> Tech Support Guy Mailing List
> >> >> http://www.tsgserver.com/list/
> >> >>
> >> >
> >>
> >> _______________________________________________
> >> Tech Support Guy Mailing List
> >> http://www.tsgserver.com/list/
> >>
> > _______________________________________________
> > Tech Support Guy Mailing List
> > http://www.tsgserver.com/list/
> >
>
> _______________________________________________
> Tech Support Guy Mailing List
> http://www.tsgserver.com/list/
>

From golddave at gmail.com  Wed Nov 25 14:19:35 2009
From: golddave at gmail.com (David Goldstein)
Date: Wed, 25 Nov 2009 14:19:35 -0500
Subject: TSGL: Fixing an Infected MBR
In-Reply-To: <2852b8d40911242210n1ef20065m1c4bf0a14391966@mail.gmail.com>
References: <f133ff3d0911230604t37a1b728y56d4675128492da8@mail.gmail.com>
	<2852b8d40911231214q7915091claa8f5cb60c091a7a@mail.gmail.com>
	<f133ff3d0911231237p192d526fqc6bbc3ddc8ebfad2@mail.gmail.com>
	<f133ff3d0911231259k41e44a23l951205e77e1bee3e@mail.gmail.com>
	<2852b8d40911240133o77994229l938153aee219ccfd@mail.gmail.com>
	<f133ff3d0911240516l48fd19b6v501824b5d2cee0ff@mail.gmail.com>
	<2852b8d40911242210n1ef20065m1c4bf0a14391966@mail.gmail.com>
Message-ID: <f133ff3d0911251119m1d21a8f9wfe071c8a709d269e@mail.gmail.com>

What makes it better?

On Wed, Nov 25, 2009 at 1:10 AM, The Computer Whisperer
<justin at whisperer.com.au> wrote:
> Use Acronis True Image instead, much better program.
>
> Justin
>
> 2009/11/25 David Goldstein <golddave at gmail.com>
>
>> In all the years I've had this computer I've never used the 'rescue
>> partition' so it's not a high priority. ?Besides, I've been doing
>> research and there may be ways to rescue the 'rescue partition' from
>> this fate.
>>
>> Anyway, fixmbr seems to have done the trick. ?I'm typing this from the
>> computer that had been infected and all appears to be well. ?I was
>> able to boot into Safe Mode to do another Norton scan (the MBR
>> infection was only detected in Safe Mode). ?Nothing showed up in the
>> scan so I booted into regular Windows and tried some things (with the
>> network cable unplugged, of course). Once I was satisfied I plugged in
>> the network cable and it's been smooth sailing since then.
>>
>> By the way, the Ghost questions I asked earlier were for an alternate
>> solution in case fixmbr didn't work and/or wiped away the drive.
>>
>> Thanks for the help.
>>
>> - Dave
>>
>>
>> On Tue, Nov 24, 2009 at 4:33 AM, The Computer Whisperer
>> <justin at whisperer.com.au> wrote:
>> > You may not be able to access your "rescue partition"
>> >
>> > Usually when you need the rescue partition is when your hard drive
>> crashes,
>> > so it's slightly useless anyway.
>> >
>> > You should be able to contact Dell and say "My hard drive crashed and I
>> > can't recover because my rescue partition was on the hard drive", they
>> are
>> > likely to offer to send you out rescue/recovery discs for a modest admin
>> > fee, then you can throw away your "rescue partition"
>> >
>> > Regards,
>> >
>> > Justin
>> >
>> > 2009/11/24 David Goldstein <golddave at gmail.com>
>> >
>> >> Also, fixmbr is saying I have a "non-standard or invalid master boot
>> >> record". ?This is true since Dell put a 'rescue' partition on the
>> >> drive. ?Will fixmbr cause any issue there?
>> >>
>> >>
>> >>
>> >> On Mon, Nov 23, 2009 at 3:37 PM, David Goldstein <golddave at gmail.com>
>> >> wrote:
>> >> > Will I need to do fixboot too? ?Will fix mbr actually fix the issue?
>> >> > Will my Ghost thoughts (in the original post) work in place of fixmbr?
>> >> >
>> >> > On Mon, Nov 23, 2009 at 3:14 PM, The Computer Whisperer
>> >> > <justin at whisperer.com.au> wrote:
>> >> >> using fixmbr from the recovery console, generally, 99% of the time
>> >> >> will not cause any data loss, if it does screw things up your data
>> >> >> will still be there, just not bootable.
>> >> >>
>> >> >> On 24/11/2009, David Goldstein <golddave at gmail.com> wrote:
>> >> >>> I'm trying to fix a machine that (according to Norton) is infected
>> >> >>> with boot.mebroot. ?Most of what I've read about this malware points
>> >> >>> to the Master Boot Record (MBR) of the infected drive. ?Most people
>> >> >>> say to use fixmbr from the recovery console but that it's very
>> likely
>> >> >>> that the existing data on the machine would be lost. ?I'm trying to
>> >> >>> think of ways to fix the machine without that.
>> >> >>>
>> >> >>> I have some old Ghost (2003) images of the infected machine. I
>> believe
>> >> >>> Ghost backs up the MBR of a machine. ?Is it possible for it to
>> restore
>> >> >>> an MBR only (so it overwrites the infected one)?
>> >> >>>
>> >> >>> Another thought: if I restore an old image could I back up the MBR
>> in
>> >> >>> another way and restore it to the infected machine (overwriting the
>> >> >>> infected MBR)?
>> >> >>>
>> >> >>> Any thoughts, suggestions and ideas would be appreciated.
>> >> >>>
>> >> >>> Thanks,
>> >> >>> Dave
>> >> >>>
>> >> >>> _______________________________________________
>> >> >>> Tech Support Guy Mailing List
>> >> >>> http://www.tsgserver.com/list/
>> >> >>>
>> >> >>
>> >> >>
>> >> >> --
>> >> >> http://www.whisperer.com.au
>> >> >>
>> >> >> The Computer Whisperer - Gets you where you want to be.
>> >> >>
>> >> >> Friendly on-site technical support - Home and Small Business
>> Specialist.
>> >> >>
>> >> >> Telephone: (03) 5979 1122
>> >> >> Mobile 0406 467 701
>> >> >>
>> >> >> Servicing the Mornington Peninsula (Victoria, Australia)
>> >> >>
>> >> >> _______________________________________________
>> >> >> Tech Support Guy Mailing List
>> >> >> http://www.tsgserver.com/list/
>> >> >>
>> >> >
>> >>
>> >> _______________________________________________
>> >> Tech Support Guy Mailing List
>> >> http://www.tsgserver.com/list/
>> >>
>> > _______________________________________________
>> > Tech Support Guy Mailing List
>> > http://www.tsgserver.com/list/
>> >
>>
>> _______________________________________________
>> Tech Support Guy Mailing List
>> http://www.tsgserver.com/list/
>>
> _______________________________________________
> Tech Support Guy Mailing List
> http://www.tsgserver.com/list/
>


From coover at fastmail.fm  Wed Nov 25 17:31:08 2009
From: coover at fastmail.fm (Russell W. Coover)
Date: Wed, 25 Nov 2009 14:31:08 -0800
Subject: TSGL: Fixing an Infected MBR
In-Reply-To: <f133ff3d0911251119m1d21a8f9wfe071c8a709d269e@mail.gmail.com>
References: <f133ff3d0911230604t37a1b728y56d4675128492da8@mail.gmail.com><2852b8d40911231214q7915091claa8f5cb60c091a7a@mail.gmail.com><f133ff3d0911231237p192d526fqc6bbc3ddc8ebfad2@mail.gmail.com><f133ff3d0911231259k41e44a23l951205e77e1bee3e@mail.gmail.com><2852b8d40911240133o77994229l938153aee219ccfd@mail.gmail.com><f133ff3d0911240516l48fd19b6v501824b5d2cee0ff@mail.gmail.com><2852b8d40911242210n1ef20065m1c4bf0a14391966@mail.gmail.com>
	<f133ff3d0911251119m1d21a8f9wfe071c8a709d269e@mail.gmail.com>
Message-ID: <1AF5B87EBE1241D78DF5EAD5BFA3E9D2@OwnerPC>

It's not NORTON!

Actually, I've been using Acronis True Image for years and find it to be
very good. I've even recently upgraded to the 2010 version as required for
Windows 7. 

I don't know the virtues or faults of Ghost as I haven't used it since the
days it was on a floppy disk. And I no longer use any NORTON software
because they have been living on reputation alone for several years, with
very bad or bloated software. However, I've been told that their latest AV
is "pretty good" though I doubt I'll ever use it as I am happy with the FREE
Microsoft Security Essentials. 

By the way, does the latest version of Ghost do anything more than copy a
partition? In the past, that is all it would do. Acronis, on the other hand,
does this and has several other uses, too.   

Russ

-----Original Message-----
From: list-bounces at tsgserver.com [mailto:list-bounces at tsgserver.com] On
Behalf Of David Goldstein
Sent: Wednesday, November 25, 2009 11:20 AM
To: Tech Support Guy Mailing List
Subject: Re: TSGL: Fixing an Infected MBR

What makes it better?

On Wed, Nov 25, 2009 at 1:10 AM, The Computer Whisperer
<justin at whisperer.com.au> wrote:
> Use Acronis True Image instead, much better program.
>
> Justin
>
> 2009/11/25 David Goldstein <golddave at gmail.com>
>
>> In all the years I've had this computer I've never used the 'rescue
>> partition' so it's not a high priority. ?Besides, I've been doing
>> research and there may be ways to rescue the 'rescue partition' from
>> this fate.
>>
>> Anyway, fixmbr seems to have done the trick. ?I'm typing this from the
>> computer that had been infected and all appears to be well. ?I was
>> able to boot into Safe Mode to do another Norton scan (the MBR
>> infection was only detected in Safe Mode). ?Nothing showed up in the
>> scan so I booted into regular Windows and tried some things (with the
>> network cable unplugged, of course). Once I was satisfied I plugged in
>> the network cable and it's been smooth sailing since then.
>>
>> By the way, the Ghost questions I asked earlier were for an alternate
>> solution in case fixmbr didn't work and/or wiped away the drive.
>>
>> Thanks for the help.
>>
>> - Dave
>>
>>
>> On Tue, Nov 24, 2009 at 4:33 AM, The Computer Whisperer
>> <justin at whisperer.com.au> wrote:
>> > You may not be able to access your "rescue partition"
>> >
>> > Usually when you need the rescue partition is when your hard drive
>> crashes,
>> > so it's slightly useless anyway.
>> >
>> > You should be able to contact Dell and say "My hard drive crashed and I
>> > can't recover because my rescue partition was on the hard drive", they
>> are
>> > likely to offer to send you out rescue/recovery discs for a modest
admin
>> > fee, then you can throw away your "rescue partition"
>> >
>> > Regards,
>> >
>> > Justin
>> >
>> > 2009/11/24 David Goldstein <golddave at gmail.com>
>> >
>> >> Also, fixmbr is saying I have a "non-standard or invalid master boot
>> >> record". ?This is true since Dell put a 'rescue' partition on the
>> >> drive. ?Will fixmbr cause any issue there?
>> >>
>> >>
>> >>
>> >> On Mon, Nov 23, 2009 at 3:37 PM, David Goldstein <golddave at gmail.com>
>> >> wrote:
>> >> > Will I need to do fixboot too? ?Will fix mbr actually fix the issue?
>> >> > Will my Ghost thoughts (in the original post) work in place of
fixmbr?
>> >> >
>> >> > On Mon, Nov 23, 2009 at 3:14 PM, The Computer Whisperer
>> >> > <justin at whisperer.com.au> wrote:
>> >> >> using fixmbr from the recovery console, generally, 99% of the time
>> >> >> will not cause any data loss, if it does screw things up your data
>> >> >> will still be there, just not bootable.
>> >> >>
>> >> >> On 24/11/2009, David Goldstein <golddave at gmail.com> wrote:
>> >> >>> I'm trying to fix a machine that (according to Norton) is infected
>> >> >>> with boot.mebroot. ?Most of what I've read about this malware
points
>> >> >>> to the Master Boot Record (MBR) of the infected drive. ?Most
people
>> >> >>> say to use fixmbr from the recovery console but that it's very
>> likely
>> >> >>> that the existing data on the machine would be lost. ?I'm trying
to
>> >> >>> think of ways to fix the machine without that.
>> >> >>>
>> >> >>> I have some old Ghost (2003) images of the infected machine. I
>> believe
>> >> >>> Ghost backs up the MBR of a machine. ?Is it possible for it to
>> restore
>> >> >>> an MBR only (so it overwrites the infected one)?
>> >> >>>
>> >> >>> Another thought: if I restore an old image could I back up the MBR
>> in
>> >> >>> another way and restore it to the infected machine (overwriting
the
>> >> >>> infected MBR)?
>> >> >>>
>> >> >>> Any thoughts, suggestions and ideas would be appreciated.
>> >> >>>
>> >> >>> Thanks,
>> >> >>> Dave
>> >> >>>
>> >> >>> _______________________________________________
>> >> >>> Tech Support Guy Mailing List
>> >> >>> http://www.tsgserver.com/list/
>> >> >>>
>> >> >>
>> >> >>
>> >> >> --
>> >> >> http://www.whisperer.com.au
>> >> >>
>> >> >> The Computer Whisperer - Gets you where you want to be.
>> >> >>
>> >> >> Friendly on-site technical support - Home and Small Business
>> Specialist.
>> >> >>
>> >> >> Telephone: (03) 5979 1122
>> >> >> Mobile 0406 467 701
>> >> >>
>> >> >> Servicing the Mornington Peninsula (Victoria, Australia)
>> >> >>
>> >> >> _______________________________________________
>> >> >> Tech Support Guy Mailing List
>> >> >> http://www.tsgserver.com/list/
>> >> >>
>> >> >
>> >>
>> >> _______________________________________________
>> >> Tech Support Guy Mailing List
>> >> http://www.tsgserver.com/list/
>> >>
>> > _______________________________________________
>> > Tech Support Guy Mailing List
>> > http://www.tsgserver.com/list/
>> >
>>
>> _______________________________________________
>> Tech Support Guy Mailing List
>> http://www.tsgserver.com/list/
>>
> _______________________________________________
> Tech Support Guy Mailing List
> http://www.tsgserver.com/list/
>

_______________________________________________
Tech Support Guy Mailing List
http://www.tsgserver.com/list/



From justin at whisperer.com.au  Thu Nov 26 03:22:34 2009
From: justin at whisperer.com.au (The Computer Whisperer)
Date: Thu, 26 Nov 2009 19:22:34 +1100
Subject: TSGL: Fixing an Infected MBR
In-Reply-To: <1AF5B87EBE1241D78DF5EAD5BFA3E9D2@OwnerPC>
References: <f133ff3d0911230604t37a1b728y56d4675128492da8@mail.gmail.com>
	<2852b8d40911231214q7915091claa8f5cb60c091a7a@mail.gmail.com>
	<f133ff3d0911231237p192d526fqc6bbc3ddc8ebfad2@mail.gmail.com>
	<f133ff3d0911231259k41e44a23l951205e77e1bee3e@mail.gmail.com>
	<2852b8d40911240133o77994229l938153aee219ccfd@mail.gmail.com>
	<f133ff3d0911240516l48fd19b6v501824b5d2cee0ff@mail.gmail.com>
	<2852b8d40911242210n1ef20065m1c4bf0a14391966@mail.gmail.com>
	<f133ff3d0911251119m1d21a8f9wfe071c8a709d269e@mail.gmail.com>
	<1AF5B87EBE1241D78DF5EAD5BFA3E9D2@OwnerPC>
Message-ID: <2852b8d40911260022qf6a5b74u24af115e50501bd4@mail.gmail.com>

lol, you beat me to it Russell :-)

Just because Norton sponsor sporting events, get lots of corporate
accounts, spend lots of money on advertising...and were the first with
this kind of cloning technology, doesn't make them good.

Norton AV is the same as it always was, claims that it is faster than
ever are basically calculated based on the old version running on a
system with 512MB of RAM vs a new machien with the new version of
Norton AV with 4GB+ of RAM, it's not that Nortons products get
optimised, it's just that computers keep getting faster.

Acronis, well it's just better, go spend $70 and find out. you'll love it.

Justin

On 26/11/2009, Russell W. Coover <coover at fastmail.fm> wrote:
> It's not NORTON!
>
> Actually, I've been using Acronis True Image for years and find it to be
> very good. I've even recently upgraded to the 2010 version as required for
> Windows 7.
>
> I don't know the virtues or faults of Ghost as I haven't used it since the
> days it was on a floppy disk. And I no longer use any NORTON software
> because they have been living on reputation alone for several years, with
> very bad or bloated software. However, I've been told that their latest AV
> is "pretty good" though I doubt I'll ever use it as I am happy with the FREE
> Microsoft Security Essentials.
>
> By the way, does the latest version of Ghost do anything more than copy a
> partition? In the past, that is all it would do. Acronis, on the other hand,
> does this and has several other uses, too.
>
> Russ
>
> -----Original Message-----
> From: list-bounces at tsgserver.com [mailto:list-bounces at tsgserver.com] On
> Behalf Of David Goldstein
> Sent: Wednesday, November 25, 2009 11:20 AM
> To: Tech Support Guy Mailing List
> Subject: Re: TSGL: Fixing an Infected MBR
>
> What makes it better?
>
> On Wed, Nov 25, 2009 at 1:10 AM, The Computer Whisperer
> <justin at whisperer.com.au> wrote:
>> Use Acronis True Image instead, much better program.
>>
>> Justin
>>
>> 2009/11/25 David Goldstein <golddave at gmail.com>
>>
>>> In all the years I've had this computer I've never used the 'rescue
>>> partition' so it's not a high priority. ?Besides, I've been doing
>>> research and there may be ways to rescue the 'rescue partition' from
>>> this fate.
>>>
>>> Anyway, fixmbr seems to have done the trick. ?I'm typing this from the
>>> computer that had been infected and all appears to be well. ?I was
>>> able to boot into Safe Mode to do another Norton scan (the MBR
>>> infection was only detected in Safe Mode). ?Nothing showed up in the
>>> scan so I booted into regular Windows and tried some things (with the
>>> network cable unplugged, of course). Once I was satisfied I plugged in
>>> the network cable and it's been smooth sailing since then.
>>>
>>> By the way, the Ghost questions I asked earlier were for an alternate
>>> solution in case fixmbr didn't work and/or wiped away the drive.
>>>
>>> Thanks for the help.
>>>
>>> - Dave
>>>
>>>
>>> On Tue, Nov 24, 2009 at 4:33 AM, The Computer Whisperer
>>> <justin at whisperer.com.au> wrote:
>>> > You may not be able to access your "rescue partition"
>>> >
>>> > Usually when you need the rescue partition is when your hard drive
>>> crashes,
>>> > so it's slightly useless anyway.
>>> >
>>> > You should be able to contact Dell and say "My hard drive crashed and I
>>> > can't recover because my rescue partition was on the hard drive", they
>>> are
>>> > likely to offer to send you out rescue/recovery discs for a modest
> admin
>>> > fee, then you can throw away your "rescue partition"
>>> >
>>> > Regards,
>>> >
>>> > Justin
>>> >
>>> > 2009/11/24 David Goldstein <golddave at gmail.com>
>>> >
>>> >> Also, fixmbr is saying I have a "non-standard or invalid master boot
>>> >> record". ?This is true since Dell put a 'rescue' partition on the
>>> >> drive. ?Will fixmbr cause any issue there?
>>> >>
>>> >>
>>> >>
>>> >> On Mon, Nov 23, 2009 at 3:37 PM, David Goldstein <golddave at gmail.com>
>>> >> wrote:
>>> >> > Will I need to do fixboot too? ?Will fix mbr actually fix the issue?
>>> >> > Will my Ghost thoughts (in the original post) work in place of
> fixmbr?
>>> >> >
>>> >> > On Mon, Nov 23, 2009 at 3:14 PM, The Computer Whisperer
>>> >> > <justin at whisperer.com.au> wrote:
>>> >> >> using fixmbr from the recovery console, generally, 99% of the time
>>> >> >> will not cause any data loss, if it does screw things up your data
>>> >> >> will still be there, just not bootable.
>>> >> >>
>>> >> >> On 24/11/2009, David Goldstein <golddave at gmail.com> wrote:
>>> >> >>> I'm trying to fix a machine that (according to Norton) is infected
>>> >> >>> with boot.mebroot. ?Most of what I've read about this malware
> points
>>> >> >>> to the Master Boot Record (MBR) of the infected drive. ?Most
> people
>>> >> >>> say to use fixmbr from the recovery console but that it's very
>>> likely
>>> >> >>> that the existing data on the machine would be lost. ?I'm trying
> to
>>> >> >>> think of ways to fix the machine without that.
>>> >> >>>
>>> >> >>> I have some old Ghost (2003) images of the infected machine. I
>>> believe
>>> >> >>> Ghost backs up the MBR of a machine. ?Is it possible for it to
>>> restore
>>> >> >>> an MBR only (so it overwrites the infected one)?
>>> >> >>>
>>> >> >>> Another thought: if I restore an old image could I back up the MBR
>>> in
>>> >> >>> another way and restore it to the infected machine (overwriting
> the
>>> >> >>> infected MBR)?
>>> >> >>>
>>> >> >>> Any thoughts, suggestions and ideas would be appreciated.
>>> >> >>>
>>> >> >>> Thanks,
>>> >> >>> Dave
>>> >> >>>
>>> >> >>> _______________________________________________
>>> >> >>> Tech Support Guy Mailing List
>>> >> >>> http://www.tsgserver.com/list/
>>> >> >>>
>>> >> >>
>>> >> >>
>>> >> >> --
>>> >> >> http://www.whisperer.com.au
>>> >> >>
>>> >> >> The Computer Whisperer - Gets you where you want to be.
>>> >> >>
>>> >> >> Friendly on-site technical support - Home and Small Business
>>> Specialist.
>>> >> >>
>>> >> >> Telephone: (03) 5979 1122
>>> >> >> Mobile 0406 467 701
>>> >> >>
>>> >> >> Servicing the Mornington Peninsula (Victoria, Australia)
>>> >> >>
>>> >> >> _______________________________________________
>>> >> >> Tech Support Guy Mailing List
>>> >> >> http://www.tsgserver.com/list/
>>> >> >>
>>> >> >
>>> >>
>>> >> _______________________________________________
>>> >> Tech Support Guy Mailing List
>>> >> http://www.tsgserver.com/list/
>>> >>
>>> > _______________________________________________
>>> > Tech Support Guy Mailing List
>>> > http://www.tsgserver.com/list/
>>> >
>>>
>>> _______________________________________________
>>> Tech Support Guy Mailing List
>>> http://www.tsgserver.com/list/
>>>
>> _______________________________________________
>> Tech Support Guy Mailing List
>> http://www.tsgserver.com/list/
>>
>
> _______________________________________________
> Tech Support Guy Mailing List
> http://www.tsgserver.com/list/
>
>
> _______________________________________________
> Tech Support Guy Mailing List
> http://www.tsgserver.com/list/
>


-- 
http://www.whisperer.com.au

The Computer Whisperer - Gets you where you want to be.

Friendly on-site technical support - Home and Small Business Specialist.

Telephone: (03) 5979 1122
Mobile 0406 467 701

Servicing the Mornington Peninsula (Victoria, Australia)


From golddave at gmail.com  Fri Nov 27 11:20:46 2009
From: golddave at gmail.com (David Goldstein)
Date: Fri, 27 Nov 2009 11:20:46 -0500
Subject: TSGL: Fixing an Infected MBR
In-Reply-To: <1AF5B87EBE1241D78DF5EAD5BFA3E9D2@OwnerPC>
References: <f133ff3d0911230604t37a1b728y56d4675128492da8@mail.gmail.com>
	<2852b8d40911231214q7915091claa8f5cb60c091a7a@mail.gmail.com>
	<f133ff3d0911231237p192d526fqc6bbc3ddc8ebfad2@mail.gmail.com>
	<f133ff3d0911231259k41e44a23l951205e77e1bee3e@mail.gmail.com>
	<2852b8d40911240133o77994229l938153aee219ccfd@mail.gmail.com>
	<f133ff3d0911240516l48fd19b6v501824b5d2cee0ff@mail.gmail.com>
	<2852b8d40911242210n1ef20065m1c4bf0a14391966@mail.gmail.com>
	<f133ff3d0911251119m1d21a8f9wfe071c8a709d269e@mail.gmail.com>
	<1AF5B87EBE1241D78DF5EAD5BFA3E9D2@OwnerPC>
Message-ID: <f133ff3d0911270820p20b46d12sdb828de6952fed41@mail.gmail.com>

The version of Ghost that I'm using is the 2003 version.  This was the
last version of Ghost that creates full image backups from floppies.
I have stayed on this version because newer versions don't do an image
backup.  I have never seen the need to change to Acronis True Image
because I never saw what value they add for me. I'd be interested to
know what other features you find useful.

As for the Norton AV product, it was the only one to detect that this
machine was infected with a virus that affects the MBR.  I installed a
few others while the machine was infected and they did not detect it.
(I know Norton wasn't giving me a false positive because of the way
the machine was behaving.)

- Dave


On Wed, Nov 25, 2009 at 5:31 PM, Russell W. Coover <coover at fastmail.fm> wrote:
> It's not NORTON!
>
> Actually, I've been using Acronis True Image for years and find it to be
> very good. I've even recently upgraded to the 2010 version as required for
> Windows 7.
>
> I don't know the virtues or faults of Ghost as I haven't used it since the
> days it was on a floppy disk. And I no longer use any NORTON software
> because they have been living on reputation alone for several years, with
> very bad or bloated software. However, I've been told that their latest AV
> is "pretty good" though I doubt I'll ever use it as I am happy with the FREE
> Microsoft Security Essentials.
>
> By the way, does the latest version of Ghost do anything more than copy a
> partition? In the past, that is all it would do. Acronis, on the other hand,
> does this and has several other uses, too.
>
> Russ
>
> -----Original Message-----
> From: list-bounces at tsgserver.com [mailto:list-bounces at tsgserver.com] On
> Behalf Of David Goldstein
> Sent: Wednesday, November 25, 2009 11:20 AM
> To: Tech Support Guy Mailing List
> Subject: Re: TSGL: Fixing an Infected MBR
>
> What makes it better?
>
> On Wed, Nov 25, 2009 at 1:10 AM, The Computer Whisperer
> <justin at whisperer.com.au> wrote:
>> Use Acronis True Image instead, much better program.
>>
>> Justin
>>
>> 2009/11/25 David Goldstein <golddave at gmail.com>
>>
>>> In all the years I've had this computer I've never used the 'rescue
>>> partition' so it's not a high priority. ?Besides, I've been doing
>>> research and there may be ways to rescue the 'rescue partition' from
>>> this fate.
>>>
>>> Anyway, fixmbr seems to have done the trick. ?I'm typing this from the
>>> computer that had been infected and all appears to be well. ?I was
>>> able to boot into Safe Mode to do another Norton scan (the MBR
>>> infection was only detected in Safe Mode). ?Nothing showed up in the
>>> scan so I booted into regular Windows and tried some things (with the
>>> network cable unplugged, of course). Once I was satisfied I plugged in
>>> the network cable and it's been smooth sailing since then.
>>>
>>> By the way, the Ghost questions I asked earlier were for an alternate
>>> solution in case fixmbr didn't work and/or wiped away the drive.
>>>
>>> Thanks for the help.
>>>
>>> - Dave
>>>
>>>
>>> On Tue, Nov 24, 2009 at 4:33 AM, The Computer Whisperer
>>> <justin at whisperer.com.au> wrote:
>>> > You may not be able to access your "rescue partition"
>>> >
>>> > Usually when you need the rescue partition is when your hard drive
>>> crashes,
>>> > so it's slightly useless anyway.
>>> >
>>> > You should be able to contact Dell and say "My hard drive crashed and I
>>> > can't recover because my rescue partition was on the hard drive", they
>>> are
>>> > likely to offer to send you out rescue/recovery discs for a modest
> admin
>>> > fee, then you can throw away your "rescue partition"
>>> >
>>> > Regards,
>>> >
>>> > Justin
>>> >
>>> > 2009/11/24 David Goldstein <golddave at gmail.com>
>>> >
>>> >> Also, fixmbr is saying I have a "non-standard or invalid master boot
>>> >> record". ?This is true since Dell put a 'rescue' partition on the
>>> >> drive. ?Will fixmbr cause any issue there?
>>> >>
>>> >>
>>> >>
>>> >> On Mon, Nov 23, 2009 at 3:37 PM, David Goldstein <golddave at gmail.com>
>>> >> wrote:
>>> >> > Will I need to do fixboot too? ?Will fix mbr actually fix the issue?
>>> >> > Will my Ghost thoughts (in the original post) work in place of
> fixmbr?
>>> >> >
>>> >> > On Mon, Nov 23, 2009 at 3:14 PM, The Computer Whisperer
>>> >> > <justin at whisperer.com.au> wrote:
>>> >> >> using fixmbr from the recovery console, generally, 99% of the time
>>> >> >> will not cause any data loss, if it does screw things up your data
>>> >> >> will still be there, just not bootable.
>>> >> >>
>>> >> >> On 24/11/2009, David Goldstein <golddave at gmail.com> wrote:
>>> >> >>> I'm trying to fix a machine that (according to Norton) is infected
>>> >> >>> with boot.mebroot. ?Most of what I've read about this malware
> points
>>> >> >>> to the Master Boot Record (MBR) of the infected drive. ?Most
> people
>>> >> >>> say to use fixmbr from the recovery console but that it's very
>>> likely
>>> >> >>> that the existing data on the machine would be lost. ?I'm trying
> to
>>> >> >>> think of ways to fix the machine without that.
>>> >> >>>
>>> >> >>> I have some old Ghost (2003) images of the infected machine. I
>>> believe
>>> >> >>> Ghost backs up the MBR of a machine. ?Is it possible for it to
>>> restore
>>> >> >>> an MBR only (so it overwrites the infected one)?
>>> >> >>>
>>> >> >>> Another thought: if I restore an old image could I back up the MBR
>>> in
>>> >> >>> another way and restore it to the infected machine (overwriting
> the
>>> >> >>> infected MBR)?
>>> >> >>>
>>> >> >>> Any thoughts, suggestions and ideas would be appreciated.
>>> >> >>>
>>> >> >>> Thanks,
>>> >> >>> Dave
>>> >> >>>
>>> >> >>> _______________________________________________
>>> >> >>> Tech Support Guy Mailing List
>>> >> >>> http://www.tsgserver.com/list/
>>> >> >>>
>>> >> >>
>>> >> >>
>>> >> >> --
>>> >> >> http://www.whisperer.com.au
>>> >> >>
>>> >> >> The Computer Whisperer - Gets you where you want to be.
>>> >> >>
>>> >> >> Friendly on-site technical support - Home and Small Business
>>> Specialist.
>>> >> >>
>>> >> >> Telephone: (03) 5979 1122
>>> >> >> Mobile 0406 467 701
>>> >> >>
>>> >> >> Servicing the Mornington Peninsula (Victoria, Australia)
>>> >> >>
>>> >> >> _______________________________________________
>>> >> >> Tech Support Guy Mailing List
>>> >> >> http://www.tsgserver.com/list/
>>> >> >>
>>> >> >
>>> >>
>>> >> _______________________________________________
>>> >> Tech Support Guy Mailing List
>>> >> http://www.tsgserver.com/list/
>>> >>
>>> > _______________________________________________
>>> > Tech Support Guy Mailing List
>>> > http://www.tsgserver.com/list/
>>> >
>>>
>>> _______________________________________________
>>> Tech Support Guy Mailing List
>>> http://www.tsgserver.com/list/
>>>
>> _______________________________________________
>> Tech Support Guy Mailing List
>> http://www.tsgserver.com/list/
>>
>
> _______________________________________________
> Tech Support Guy Mailing List
> http://www.tsgserver.com/list/
>
>
> _______________________________________________
> Tech Support Guy Mailing List
> http://www.tsgserver.com/list/
>


From golddave at gmail.com  Fri Nov 27 11:31:48 2009
From: golddave at gmail.com (David Goldstein)
Date: Fri, 27 Nov 2009 11:31:48 -0500
Subject: TSGL: Fixing an Infected MBR
In-Reply-To: <2852b8d40911260022qf6a5b74u24af115e50501bd4@mail.gmail.com>
References: <f133ff3d0911230604t37a1b728y56d4675128492da8@mail.gmail.com>
	<2852b8d40911231214q7915091claa8f5cb60c091a7a@mail.gmail.com>
	<f133ff3d0911231237p192d526fqc6bbc3ddc8ebfad2@mail.gmail.com>
	<f133ff3d0911231259k41e44a23l951205e77e1bee3e@mail.gmail.com>
	<2852b8d40911240133o77994229l938153aee219ccfd@mail.gmail.com>
	<f133ff3d0911240516l48fd19b6v501824b5d2cee0ff@mail.gmail.com>
	<2852b8d40911242210n1ef20065m1c4bf0a14391966@mail.gmail.com>
	<f133ff3d0911251119m1d21a8f9wfe071c8a709d269e@mail.gmail.com>
	<1AF5B87EBE1241D78DF5EAD5BFA3E9D2@OwnerPC>
	<2852b8d40911260022qf6a5b74u24af115e50501bd4@mail.gmail.com>
Message-ID: <f133ff3d0911270831m6e646756uecea2c4a926a5254@mail.gmail.com>

I can't comment on Norton's claims of how much faster their newer
products may be compared to previous versions.  But I can confirm that
they are definitely faster and take less system resources to run.
This is based on having run the last few versions on the same machine.

As for Acronis, I'm hesitant to spend $70 without knowing what
different functionality I'd be getting and how useful it would be to
me.  I've been using Ghost since before Symantec bought it and have
stayed at version 2003 since it's the last version that uses the
pre-Symantec paradigm of booting from a floppy to create a full image
backup.  The Ghost Explorer utility allows me to browse the Ghost
image from within Windows if I need to extract a particular file or I
could restore the whole image by booting from the floppy.  I don't
know what else someone would need from a backup utility besides these
functions (creating, browsing and restoring backups).

- Dave


On Thu, Nov 26, 2009 at 3:22 AM, The Computer Whisperer
<justin at whisperer.com.au> wrote:
> lol, you beat me to it Russell :-)
>
> Just because Norton sponsor sporting events, get lots of corporate
> accounts, spend lots of money on advertising...and were the first with
> this kind of cloning technology, doesn't make them good.
>
> Norton AV is the same as it always was, claims that it is faster than
> ever are basically calculated based on the old version running on a
> system with 512MB of RAM vs a new machien with the new version of
> Norton AV with 4GB+ of RAM, it's not that Nortons products get
> optimised, it's just that computers keep getting faster.
>
> Acronis, well it's just better, go spend $70 and find out. you'll love it.
>
> Justin
>
> On 26/11/2009, Russell W. Coover <coover at fastmail.fm> wrote:
>> It's not NORTON!
>>
>> Actually, I've been using Acronis True Image for years and find it to be
>> very good. I've even recently upgraded to the 2010 version as required for
>> Windows 7.
>>
>> I don't know the virtues or faults of Ghost as I haven't used it since the
>> days it was on a floppy disk. And I no longer use any NORTON software
>> because they have been living on reputation alone for several years, with
>> very bad or bloated software. However, I've been told that their latest AV
>> is "pretty good" though I doubt I'll ever use it as I am happy with the FREE
>> Microsoft Security Essentials.
>>
>> By the way, does the latest version of Ghost do anything more than copy a
>> partition? In the past, that is all it would do. Acronis, on the other hand,
>> does this and has several other uses, too.
>>
>> Russ
>>
>> -----Original Message-----
>> From: list-bounces at tsgserver.com [mailto:list-bounces at tsgserver.com] On
>> Behalf Of David Goldstein
>> Sent: Wednesday, November 25, 2009 11:20 AM
>> To: Tech Support Guy Mailing List
>> Subject: Re: TSGL: Fixing an Infected MBR
>>
>> What makes it better?
>>
>> On Wed, Nov 25, 2009 at 1:10 AM, The Computer Whisperer
>> <justin at whisperer.com.au> wrote:
>>> Use Acronis True Image instead, much better program.
>>>
>>> Justin
>>>
>>> 2009/11/25 David Goldstein <golddave at gmail.com>
>>>
>>>> In all the years I've had this computer I've never used the 'rescue
>>>> partition' so it's not a high priority. ?Besides, I've been doing
>>>> research and there may be ways to rescue the 'rescue partition' from
>>>> this fate.
>>>>
>>>> Anyway, fixmbr seems to have done the trick. ?I'm typing this from the
>>>> computer that had been infected and all appears to be well. ?I was
>>>> able to boot into Safe Mode to do another Norton scan (the MBR
>>>> infection was only detected in Safe Mode). ?Nothing showed up in the
>>>> scan so I booted into regular Windows and tried some things (with the
>>>> network cable unplugged, of course). Once I was satisfied I plugged in
>>>> the network cable and it's been smooth sailing since then.
>>>>
>>>> By the way, the Ghost questions I asked earlier were for an alternate
>>>> solution in case fixmbr didn't work and/or wiped away the drive.
>>>>
>>>> Thanks for the help.
>>>>
>>>> - Dave
>>>>
>>>>
>>>> On Tue, Nov 24, 2009 at 4:33 AM, The Computer Whisperer
>>>> <justin at whisperer.com.au> wrote:
>>>> > You may not be able to access your "rescue partition"
>>>> >
>>>> > Usually when you need the rescue partition is when your hard drive
>>>> crashes,
>>>> > so it's slightly useless anyway.
>>>> >
>>>> > You should be able to contact Dell and say "My hard drive crashed and I
>>>> > can't recover because my rescue partition was on the hard drive", they
>>>> are
>>>> > likely to offer to send you out rescue/recovery discs for a modest
>> admin
>>>> > fee, then you can throw away your "rescue partition"
>>>> >
>>>> > Regards,
>>>> >
>>>> > Justin
>>>> >
>>>> > 2009/11/24 David Goldstein <golddave at gmail.com>
>>>> >
>>>> >> Also, fixmbr is saying I have a "non-standard or invalid master boot
>>>> >> record". ?This is true since Dell put a 'rescue' partition on the
>>>> >> drive. ?Will fixmbr cause any issue there?
>>>> >>
>>>> >>
>>>> >>
>>>> >> On Mon, Nov 23, 2009 at 3:37 PM, David Goldstein <golddave at gmail.com>
>>>> >> wrote:
>>>> >> > Will I need to do fixboot too? ?Will fix mbr actually fix the issue?
>>>> >> > Will my Ghost thoughts (in the original post) work in place of
>> fixmbr?
>>>> >> >
>>>> >> > On Mon, Nov 23, 2009 at 3:14 PM, The Computer Whisperer
>>>> >> > <justin at whisperer.com.au> wrote:
>>>> >> >> using fixmbr from the recovery console, generally, 99% of the time
>>>> >> >> will not cause any data loss, if it does screw things up your data
>>>> >> >> will still be there, just not bootable.
>>>> >> >>
>>>> >> >> On 24/11/2009, David Goldstein <golddave at gmail.com> wrote:
>>>> >> >>> I'm trying to fix a machine that (according to Norton) is infected
>>>> >> >>> with boot.mebroot. ?Most of what I've read about this malware
>> points
>>>> >> >>> to the Master Boot Record (MBR) of the infected drive. ?Most
>> people
>>>> >> >>> say to use fixmbr from the recovery console but that it's very
>>>> likely
>>>> >> >>> that the existing data on the machine would be lost. ?I'm trying
>> to
>>>> >> >>> think of ways to fix the machine without that.
>>>> >> >>>
>>>> >> >>> I have some old Ghost (2003) images of the infected machine. I
>>>> believe
>>>> >> >>> Ghost backs up the MBR of a machine. ?Is it possible for it to
>>>> restore
>>>> >> >>> an MBR only (so it overwrites the infected one)?
>>>> >> >>>
>>>> >> >>> Another thought: if I restore an old image could I back up the MBR
>>>> in
>>>> >> >>> another way and restore it to the infected machine (overwriting
>> the
>>>> >> >>> infected MBR)?
>>>> >> >>>
>>>> >> >>> Any thoughts, suggestions and ideas would be appreciated.
>>>> >> >>>
>>>> >> >>> Thanks,
>>>> >> >>> Dave
>>>> >> >>>
>>>> >> >>> _______________________________________________
>>>> >> >>> Tech Support Guy Mailing List
>>>> >> >>> http://www.tsgserver.com/list/
>>>> >> >>>
>>>> >> >>
>>>> >> >>
>>>> >> >> --
>>>> >> >> http://www.whisperer.com.au
>>>> >> >>
>>>> >> >> The Computer Whisperer - Gets you where you want to be.
>>>> >> >>
>>>> >> >> Friendly on-site technical support - Home and Small Business
>>>> Specialist.
>>>> >> >>
>>>> >> >> Telephone: (03) 5979 1122
>>>> >> >> Mobile 0406 467 701
>>>> >> >>
>>>> >> >> Servicing the Mornington Peninsula (Victoria, Australia)
>>>> >> >>
>>>> >> >> _______________________________________________
>>>> >> >> Tech Support Guy Mailing List
>>>> >> >> http://www.tsgserver.com/list/
>>>> >> >>
>>>> >> >
>>>> >>
>>>> >> _______________________________________________
>>>> >> Tech Support Guy Mailing List
>>>> >> http://www.tsgserver.com/list/
>>>> >>
>>>> > _______________________________________________
>>>> > Tech Support Guy Mailing List
>>>> > http://www.tsgserver.com/list/
>>>> >
>>>>
>>>> _______________________________________________
>>>> Tech Support Guy Mailing List
>>>> http://www.tsgserver.com/list/
>>>>
>>> _______________________________________________
>>> Tech Support Guy Mailing List
>>> http://www.tsgserver.com/list/
>>>
>>
>> _______________________________________________
>> Tech Support Guy Mailing List
>> http://www.tsgserver.com/list/
>>
>>
>> _______________________________________________
>> Tech Support Guy Mailing List
>> http://www.tsgserver.com/list/
>>
>
>
> --
> http://www.whisperer.com.au
>
> The Computer Whisperer - Gets you where you want to be.
>
> Friendly on-site technical support - Home and Small Business Specialist.
>
> Telephone: (03) 5979 1122
> Mobile 0406 467 701
>
> Servicing the Mornington Peninsula (Victoria, Australia)
>
> _______________________________________________
> Tech Support Guy Mailing List
> http://www.tsgserver.com/list/
>


From justin at whisperer.com.au  Fri Nov 27 16:59:58 2009
From: justin at whisperer.com.au (The Computer Whisperer)
Date: Sat, 28 Nov 2009 08:59:58 +1100
Subject: TSGL: Fixing an Infected MBR
In-Reply-To: <f133ff3d0911270831m6e646756uecea2c4a926a5254@mail.gmail.com>
References: <f133ff3d0911230604t37a1b728y56d4675128492da8@mail.gmail.com>
	<f133ff3d0911231237p192d526fqc6bbc3ddc8ebfad2@mail.gmail.com>
	<f133ff3d0911231259k41e44a23l951205e77e1bee3e@mail.gmail.com>
	<2852b8d40911240133o77994229l938153aee219ccfd@mail.gmail.com>
	<f133ff3d0911240516l48fd19b6v501824b5d2cee0ff@mail.gmail.com>
	<2852b8d40911242210n1ef20065m1c4bf0a14391966@mail.gmail.com>
	<f133ff3d0911251119m1d21a8f9wfe071c8a709d269e@mail.gmail.com>
	<1AF5B87EBE1241D78DF5EAD5BFA3E9D2@OwnerPC>
	<2852b8d40911260022qf6a5b74u24af115e50501bd4@mail.gmail.com>
	<f133ff3d0911270831m6e646756uecea2c4a926a5254@mail.gmail.com>
Message-ID: <2852b8d40911271359r1ae1f8a7n9bf8bbcfb6d9c464@mail.gmail.com>

OK well maybe you could google Acronis Vs Ghost or something.

I think comparing the speed of Norton products to the speed of old Norton
products, while it may show improvement, doesn't really say much.

Anyway, Norton, with me has had a history of missing many viruses and
spyware which were found with other products.

Show me a Norton product which does not significantly hinder performance on
a machine with XP running with 512MB of RAM and I will believe you when you
say "it's improved".

It's kinda like when Microsoft said "Download Internet Explorer 8 for a
FASTER browsing experience". Faster than what? It's definately not faster
than IE7 and that's a pig of a program to begin with.

Perception is a funny thing.

Regards,

Justin

From annandchuck at yahoo.com  Sat Nov 28 19:28:50 2009
From: annandchuck at yahoo.com (Chuck Neuenschwander)
Date: Sat, 28 Nov 2009 16:28:50 -0800 (PST)
Subject: TSGL: how to uninstall AOL from win7
In-Reply-To: <860840.16836.qm@web113819.mail.gq1.yahoo.com>
Message-ID: <30480.97567.qm@web113805.mail.gq1.yahoo.com>




?I've just spent an hour trying to uninstall AOL from a brand new HP using WIN7.
?
Various websites address the issue; relatively none speak to WIN7. Those that did, I couldn't get to work. 
?
Can't find AOL in add/delete programs list, nor AOL even on the Programs list itself.
?
Any ideas?
?
thanx, chuck


      

From coover at fastmail.fm  Sun Nov 29 19:29:19 2009
From: coover at fastmail.fm (Russell W. Coover)
Date: Sun, 29 Nov 2009 16:29:19 -0800
Subject: TSGL: how to uninstall AOL from win7
In-Reply-To: <30480.97567.qm@web113805.mail.gq1.yahoo.com>
References: <860840.16836.qm@web113819.mail.gq1.yahoo.com>
	<30480.97567.qm@web113805.mail.gq1.yahoo.com>
Message-ID: <F43892902104403AB7E0703431F6B36C@AcerLaptopPC>

It's got to be something installed by HP unless you installed a program
which added the AOL program at the same time. I use a lot of freeware and
I've seen the freeware installers attempt to add such "niceties" as Google
Toolbar to the software (Google should be ashamed of itself for actually
paying software developers to add it to their software). I've seen some that
attempt to install AOL stuff, too. As far as I know, no AOL program is an
actual part of the Win 7 Operating System. 

If you believe you did not install the AOL program simultaneously with
something else, your best bet is to contact HP support ...

http://welcome.hp.com/country/us/en/contact_us.html

I've had good luck using their email support as there is no waiting on the
phone to actually speak to someone ... but don't expect an answer right
away. It may take a day or two. 

Be detailed in your question. Since you do not know the actual name of the
program, tell them what the program does. And include the computer model
number. HP may install certain programs on certain models only. The first
actual reply (other than the automatic reply to simply say that your email
has been received) may be, in fact, will probably not be for your problem. I
don't think the folks that read the first emails sent actually read them,
they scan them for certain words and send you canned answers for problems
you do not have. But your reply to their reply will be read you will receive
an actual attempt to solve your problem. Be patient. And continue your
correspondence as long as the problem has not been solved. 

And finally, HP has a support forum at ...

http://h30434.www3.hp.com/psg/

Good luck. 

Russ Coover 

  

-----Original Message-----
From: list-bounces at tsgserver.com [mailto:list-bounces at tsgserver.com] On
Behalf Of Chuck Neuenschwander
Sent: Saturday, November 28, 2009 4:29 PM
To: Tech Support Guy Mailing List
Subject: TSGL: how to uninstall AOL from win7




?I've just spent an hour trying to uninstall AOL from a brand new HP using
WIN7.
?
Various websites address the issue; relatively none speak to WIN7. Those
that did, I couldn't get to work. 
?
Can't find AOL in add/delete programs list, nor AOL even on the Programs
list itself.
?
Any ideas?
?
thanx, chuck


      
_______________________________________________
Tech Support Guy Mailing List
http://www.tsgserver.com/list/



From hdavis1 at gmail.com  Sun Nov 29 21:14:55 2009
From: hdavis1 at gmail.com (H Davis)
Date: Sun, 29 Nov 2009 21:14:55 -0500
Subject: TSGL: how to uninstall AOL from win7
In-Reply-To: <F43892902104403AB7E0703431F6B36C@AcerLaptopPC>
References: <860840.16836.qm@web113819.mail.gq1.yahoo.com>	<30480.97567.qm@web113805.mail.gq1.yahoo.com>
	<F43892902104403AB7E0703431F6B36C@AcerLaptopPC>
Message-ID: <4B132A9F.1020701@gmail.com>

Chuck,

It's possible that all you have is a link to aol.com. 
<http://www.aol.com/> I assume you have some kind of link on your 
desktop that says AOL. If so, have you clicked on it to see what happens?

H Davis

Russell W. Coover wrote:
> It's got to be something installed by HP unless you installed a program
> which added the AOL program at the same time. I use a lot of freeware and
> I've seen the freeware installers attempt to add such "niceties" as Google
> Toolbar to the software (Google should be ashamed of itself for actually
> paying software developers to add it to their software). I've seen some that
> attempt to install AOL stuff, too. As far as I know, no AOL program is an
> actual part of the Win 7 Operating System. 
>
> If you believe you did not install the AOL program simultaneously with
> something else, your best bet is to contact HP support ...
>
> http://welcome.hp.com/country/us/en/contact_us.html
>
> I've had good luck using their email support as there is no waiting on the
> phone to actually speak to someone ... but don't expect an answer right
> away. It may take a day or two. 
>
> Be detailed in your question. Since you do not know the actual name of the
> program, tell them what the program does. And include the computer model
> number. HP may install certain programs on certain models only. The first
> actual reply (other than the automatic reply to simply say that your email
> has been received) may be, in fact, will probably not be for your problem. I
> don't think the folks that read the first emails sent actually read them,
> they scan them for certain words and send you canned answers for problems
> you do not have. But your reply to their reply will be read you will receive
> an actual attempt to solve your problem. Be patient. And continue your
> correspondence as long as the problem has not been solved. 
>
> And finally, HP has a support forum at ...
>
> http://h30434.www3.hp.com/psg/
>
> Good luck. 
>
> Russ Coover 
>
>   
>
> -----Original Message-----
> From: list-bounces at tsgserver.com [mailto:list-bounces at tsgserver.com] On
> Behalf Of Chuck Neuenschwander
> Sent: Saturday, November 28, 2009 4:29 PM
> To: Tech Support Guy Mailing List
> Subject: TSGL: how to uninstall AOL from win7
>
>
>
>
>  I've just spent an hour trying to uninstall AOL from a brand new HP using
> WIN7.
>  
> Various websites address the issue; relatively none speak to WIN7. Those
> that did, I couldn't get to work. 
>  
> Can't find AOL in add/delete programs list, nor AOL even on the Programs
> list itself.
>  
> Any ideas?
>  
> thanx, chuck
>
>
>       
> _______________________________________________
> Tech Support Guy Mailing List
> http://www.tsgserver.com/list/
>
>
> _______________________________________________
> Tech Support Guy Mailing List
> http://www.tsgserver.com/list/
>
>   

-- 
H Davis   hdavis1 at gmail.com


From annandchuck at yahoo.com  Mon Nov 30 00:04:20 2009
From: annandchuck at yahoo.com (Chuck Neuenschwander)
Date: Sun, 29 Nov 2009 21:04:20 -0800 (PST)
Subject: TSGL: how to uninstall AOL from win7
In-Reply-To: <F43892902104403AB7E0703431F6B36C@AcerLaptopPC>
Message-ID: <610054.48483.qm@web113813.mail.gq1.yahoo.com>

A friend bought a new HP win7 desktop. Plugged it in (replacing his old computer which had? a blown harddrive) and was surprised to be on the internet.Came to me with question "Don't I need an internet service provider any more?" ?I thought maybe he was picking up a neighbor's unprotected wifi.
We started it up again, clicked on MSIE and yes, we were directly onto the internet.GOOGLE searches worked, etc. I noticed that the title bar on MSIE said AOL. So I assume we are automatically using AOL for our connection.?? ?He has, and intends to use, ATT DSL. ?I assume the cable connection is functioning, but using AOL since the title bar says so. Then again, I could be wrong......? At any rate I could not find AOL in the Programs list, nor in the Add/Delete list, and not using FIND. ?? ?Maybe ATT screen says AOL, and we really don't have a problem? ?I don't know where to look to see what ISP is being used.
-chuck
?
__________________

--- On Sun, 11/29/09, Russell W. Coover <coover at fastmail.fm> wrote:

From: Russell W. Coover <coover at fastmail.fm>
Subject: Re: TSGL: how to uninstall AOL from win7
To: "'Tech Support Guy Mailing List'" <list at tsgserver.com>
Date: Sunday, November 29, 2009, 6:29 PM

It's got to be something installed by HP unless you installed a program
which added the AOL program at the same time. I use a lot of freeware and
I've seen the freeware installers attempt to add such "niceties" as Google
Toolbar to the software (Google should be ashamed of itself for actually
paying software developers to add it to their software). I've seen some that
attempt to install AOL stuff, too. As far as I know, no AOL program is an
actual part of the Win 7 Operating System. 

If you believe you did not install the AOL program simultaneously with
something else, your best bet is to contact HP support ...

http://welcome.hp.com/country/us/en/contact_us.html

I've had good luck using their email support as there is no waiting on the
phone to actually speak to someone ... but don't expect an answer right
away. It may take a day or two. 

Be detailed in your question. Since you do not know the actual name of the
program, tell them what the program does. And include the computer model
number. HP may install certain programs on certain models only. The first
actual reply (other than the automatic reply to simply say that your email
has been received) may be, in fact, will probably not be for your problem. I
don't think the folks that read the first emails sent actually read them,
they scan them for certain words and send you canned answers for problems
you do not have. But your reply to their reply will be read you will receive
an actual attempt to solve your problem. Be patient. And continue your
correspondence as long as the problem has not been solved. 

And finally, HP has a support forum at ...

http://h30434.www3.hp.com/psg/

Good luck. 

Russ Coover 

? 

-----Original Message-----
From: list-bounces at tsgserver.com [mailto:list-bounces at tsgserver.com] On
Behalf Of Chuck Neuenschwander
Sent: Saturday, November 28, 2009 4:29 PM
To: Tech Support Guy Mailing List
Subject: TSGL: how to uninstall AOL from win7




?I've just spent an hour trying to uninstall AOL from a brand new HP using
WIN7.
?
Various websites address the issue; relatively none speak to WIN7. Those
that did, I couldn't get to work. 
?
Can't find AOL in add/delete programs list, nor AOL even on the Programs
list itself.
?
Any ideas?
?
thanx, chuck


? ? ? 
_______________________________________________
Tech Support Guy Mailing List
http://www.tsgserver.com/list/


_______________________________________________
Tech Support Guy Mailing List
http://www.tsgserver.com/list/



      

From coover at fastmail.fm  Mon Nov 30 02:16:08 2009
From: coover at fastmail.fm (Russell W. Coover)
Date: Sun, 29 Nov 2009 23:16:08 -0800
Subject: TSGL: how to uninstall AOL from win7
In-Reply-To: <610054.48483.qm@web113813.mail.gq1.yahoo.com>
References: <F43892902104403AB7E0703431F6B36C@AcerLaptopPC>
	<610054.48483.qm@web113813.mail.gq1.yahoo.com>
Message-ID: <12DB90F27CFC4B1FB372053CA1795D41@AcerLaptopPC>

Is it possible that your friend bought a "refurbished" or a computer that
had been returned by someone who bought it previously? Go to C:\Users and
check to see if a User name is there but not one that should be there. He
should have the ones he has added plus the following ... Administrator, All
Users, Guest, and Public. 

In addition, do a search on the computer for "AOL". You might want ot start
with C:\Program Files and C:\Program Files (x86) to see if they have any AOL
files. Please note that you will find the Directory "Program Files (x86)"
only if you are running the 64 bit version of Windows. While the Search
function in Windows 7 is much improved over previous Search functions, I
prefer to use the freeware "Everything". You can find it at ...

http://www.voidtools.com/

And if you find that the computer was "used" when purchased and sold as
"new", your friend needs to have a very serious conversation with the
seller. 

Good luck.

Russ

-----Original Message-----
From: list-bounces at tsgserver.com [mailto:list-bounces at tsgserver.com] On
Behalf Of Chuck Neuenschwander
Sent: Sunday, November 29, 2009 9:04 PM
To: Tech Support Guy Mailing List
Subject: TSGL: how to uninstall AOL from win7

A friend bought a new HP win7 desktop. Plugged it in (replacing his old
computer which had? a blown harddrive) and was surprised to be on the
internet.Came to me with question "Don't I need an internet service provider
any more?" ?I thought maybe he was picking up a neighbor's unprotected wifi.
We started it up again, clicked on MSIE and yes, we were directly onto the
internet.GOOGLE searches worked, etc. I noticed that the title bar on MSIE
said AOL. So I assume we are automatically using AOL for our connection.??
?He has, and intends to use, ATT DSL. ?I assume the cable connection is
functioning, but using AOL since the title bar says so. Then again, I could
be wrong......? At any rate I could not find AOL in the Programs list, nor
in the Add/Delete list, and not using FIND. ?? ?Maybe ATT screen says AOL,
and we really don't have a problem? ?I don't know where to look to see what
ISP is being used.
-chuck
?
__________________

--- On Sun, 11/29/09, Russell W. Coover <coover at fastmail.fm> wrote:

From: Russell W. Coover <coover at fastmail.fm>
Subject: Re: TSGL: how to uninstall AOL from win7
To: "'Tech Support Guy Mailing List'" <list at tsgserver.com>
Date: Sunday, November 29, 2009, 6:29 PM

It's got to be something installed by HP unless you installed a program
which added the AOL program at the same time. I use a lot of freeware and
I've seen the freeware installers attempt to add such "niceties" as Google
Toolbar to the software (Google should be ashamed of itself for actually
paying software developers to add it to their software). I've seen some that
attempt to install AOL stuff, too. As far as I know, no AOL program is an
actual part of the Win 7 Operating System. 

If you believe you did not install the AOL program simultaneously with
something else, your best bet is to contact HP support ...

http://welcome.hp.com/country/us/en/contact_us.html

I've had good luck using their email support as there is no waiting on the
phone to actually speak to someone ... but don't expect an answer right
away. It may take a day or two. 

Be detailed in your question. Since you do not know the actual name of the
program, tell them what the program does. And include the computer model
number. HP may install certain programs on certain models only. The first
actual reply (other than the automatic reply to simply say that your email
has been received) may be, in fact, will probably not be for your problem. I
don't think the folks that read the first emails sent actually read them,
they scan them for certain words and send you canned answers for problems
you do not have. But your reply to their reply will be read you will receive
an actual attempt to solve your problem. Be patient. And continue your
correspondence as long as the problem has not been solved. 

And finally, HP has a support forum at ...

http://h30434.www3.hp.com/psg/

Good luck. 

Russ Coover 

? 

-----Original Message-----
From: list-bounces at tsgserver.com [mailto:list-bounces at tsgserver.com] On
Behalf Of Chuck Neuenschwander
Sent: Saturday, November 28, 2009 4:29 PM
To: Tech Support Guy Mailing List
Subject: TSGL: how to uninstall AOL from win7




?I've just spent an hour trying to uninstall AOL from a brand new HP using
WIN7.
?
Various websites address the issue; relatively none speak to WIN7. Those
that did, I couldn't get to work. 
?
Can't find AOL in add/delete programs list, nor AOL even on the Programs
list itself.
?
Any ideas?
?
thanx, chuck


? ? ? 
_______________________________________________
Tech Support Guy Mailing List
http://www.tsgserver.com/list/


_______________________________________________
Tech Support Guy Mailing List
http://www.tsgserver.com/list/



      
_______________________________________________
Tech Support Guy Mailing List
http://www.tsgserver.com/list/



From tbrandl2 at chello.at  Mon Nov 30 07:18:06 2009
From: tbrandl2 at chello.at (Tilman Brandl)
Date: Mon, 30 Nov 2009 13:18:06 +0100
Subject: TSGL: how to uninstall AOL from win7
References: <610054.48483.qm@web113813.mail.gq1.yahoo.com>
Message-ID: <9E336C86DC24463AB0B8B7020FE17CA3@til4200>

Chuck,

I don't know much about what AOL might do or try. In your case I would however download and run SysInternals Autoruns http://technet.microsoft.com/en-us/sysinternals/bb963902.aspx

Under the Internet Explorer Tab it might show you an AOL toolbar running under IE7 or 8. There should be a chance to get rid of it again.
Look at http://www.google.at/search?q=uninstall+AOL+toolbar for this.

Tilman

----- Original Message ----- 
From: "Chuck Neuenschwander" <annandchuck at yahoo.com>
To: "Tech Support Guy Mailing List" <list at tsgserver.com>
Sent: Monday, November 30, 2009 6:04 AM
Subject: TSGL: how to uninstall AOL from win7


A friend bought a new HP win7 desktop. Plugged it in (replacing his old computer which had a blown harddrive) and was surprised to be on the internet.Came to me with question "Don't I need an internet service provider any more?" I thought maybe he was picking up a neighbor's unprotected wifi.
We started it up again, clicked on MSIE and yes, we were directly onto the internet.GOOGLE searches worked, etc. I noticed that the title bar on MSIE said AOL. So I assume we are automatically using AOL for our connection. He has, and intends to use, ATT DSL. I assume the cable connection is functioning, but using AOL since the title bar says so. Then again, I could be wrong...... At any rate I could not find AOL in the Programs list, nor in the Add/Delete list, and not using FIND. Maybe ATT screen says AOL, and we really don't have a problem? I don't know where to look to see what ISP is being used.
-chuck

__________________

--- On Sun, 11/29/09, Russell W. Coover <coover at fastmail.fm> wrote:

From: Russell W. Coover <coover at fastmail.fm>
Subject: Re: TSGL: how to uninstall AOL from win7
To: "'Tech Support Guy Mailing List'" <list at tsgserver.com>
Date: Sunday, November 29, 2009, 6:29 PM

It's got to be something installed by HP unless you installed a program
which added the AOL program at the same time. I use a lot of freeware and
I've seen the freeware installers attempt to add such "niceties" as Google
Toolbar to the software (Google should be ashamed of itself for actually
paying software developers to add it to their software). I've seen some that
attempt to install AOL stuff, too. As far as I know, no AOL program is an
actual part of the Win 7 Operating System. 

If you believe you did not install the AOL program simultaneously with
something else, your best bet is to contact HP support ...

http://welcome.hp.com/country/us/en/contact_us.html

I've had good luck using their email support as there is no waiting on the
phone to actually speak to someone ... but don't expect an answer right
away. It may take a day or two. 

Be detailed in your question. Since you do not know the actual name of the
program, tell them what the program does. And include the computer model
number. HP may install certain programs on certain models only. The first
actual reply (other than the automatic reply to simply say that your email
has been received) may be, in fact, will probably not be for your problem. I
don't think the folks that read the first emails sent actually read them,
they scan them for certain words and send you canned answers for problems
you do not have. But your reply to their reply will be read you will receive
an actual attempt to solve your problem. Be patient. And continue your
correspondence as long as the problem has not been solved. 

And finally, HP has a support forum at ...

http://h30434.www3.hp.com/psg/

Good luck. 

Russ Coover 



-----Original Message-----
From: list-bounces at tsgserver.com [mailto:list-bounces at tsgserver.com] On
Behalf Of Chuck Neuenschwander
Sent: Saturday, November 28, 2009 4:29 PM
To: Tech Support Guy Mailing List
Subject: TSGL: how to uninstall AOL from win7




I've just spent an hour trying to uninstall AOL from a brand new HP using
WIN7.

Various websites address the issue; relatively none speak to WIN7. Those
that did, I couldn't get to work. 

Can't find AOL in add/delete programs list, nor AOL even on the Programs
list itself.

Any ideas?

thanx, chuck



_______________________________________________
Tech Support Guy Mailing List
http://www.tsgserver.com/list/


_______________________________________________
Tech Support Guy Mailing List
http://www.tsgserver.com/list/



      
_______________________________________________
Tech Support Guy Mailing List
http://www.tsgserver.com/list/



From annandchuck at yahoo.com  Mon Nov 30 10:24:29 2009
From: annandchuck at yahoo.com (Chuck Neuenschwander)
Date: Mon, 30 Nov 2009 07:24:29 -0800 (PST)
Subject: TSGL: how to uninstall AOL from win7
In-Reply-To: <12DB90F27CFC4B1FB372053CA1795D41@AcerLaptopPC>
Message-ID: <869115.17667.qm@web113811.mail.gq1.yahoo.com>


good thinking.
He bought it at 5am Black Friday, Best Buy, I think
I will check? C:/users
I believe I searched for AOL and found nothing, but will do it. That's what had me so
frustrated, running apparently in AOL but not being able to find it in Programs or in 
Add/Delete list.? So I assumed it was embedded somehow into Win7, which seemed unlikely, or that AOL had found a way to install and hide. 
? Years ago when I used an AOL setup, I recall the whole AOL environment being unique. 
Would a person today, using AOL isp, be simply in MSIE and not see anything about AOL except the letters on the header?
? Thanks for the tip on? Everything? from VoidTools.? I use? Locate32? which is extremely fast. It only has to search through IT's list of all your files and folders, which needs to be updated periodically to keep it current.? The update is slow, but uses afterward are super-fast.
-Chuck





______________________________________________________________________

   So, how's that whole Hopey-Changey thing workin' out for ya ????

_______________________________________________________________________

--- On Mon, 11/30/09, Russell W. Coover <coover at fastmail.fm> wrote:

From: Russell W. Coover <coover at fastmail.fm>
Subject: Re: TSGL: how to uninstall AOL from win7
To: "'Tech Support Guy Mailing List'" <list at tsgserver.com>
Date: Monday, November 30, 2009, 1:16 AM

Is it possible that your friend bought a "refurbished" or a computer that
had been returned by someone who bought it previously? Go to C:\Users and
check to see if a User name is there but not one that should be there. He
should have the ones he has added plus the following ... Administrator, All
Users, Guest, and Public. 

In addition, do a search on the computer for "AOL". You might want ot start
with C:\Program Files and C:\Program Files (x86) to see if they have any AOL
files. Please note that you will find the Directory "Program Files (x86)"
only if you are running the 64 bit version of Windows. While the Search
function in Windows 7 is much improved over previous Search functions, I
prefer to use the freeware "Everything". You can find it at ...

http://www.voidtools.com/

And if you find that the computer was "used" when purchased and sold as
"new", your friend needs to have a very serious conversation with the
seller. 

Good luck.

Russ

-----Original Message-----
From: list-bounces at tsgserver.com [mailto:list-bounces at tsgserver.com] On
Behalf Of Chuck Neuenschwander
Sent: Sunday, November 29, 2009 9:04 PM
To: Tech Support Guy Mailing List
Subject: TSGL: how to uninstall AOL from win7

A friend bought a new HP win7 desktop. Plugged it in (replacing his old
computer which had? a blown harddrive) and was surprised to be on the
internet.Came to me with question "Don't I need an internet service provider
any more?" ?I thought maybe he was picking up a neighbor's unprotected wifi.
We started it up again, clicked on MSIE and yes, we were directly onto the
internet.GOOGLE searches worked, etc. I noticed that the title bar on MSIE
said AOL. So I assume we are automatically using AOL for our connection.??
?He has, and intends to use, ATT DSL. ?I assume the cable connection is
functioning, but using AOL since the title bar says so. Then again, I could
be wrong......? At any rate I could not find AOL in the Programs list, nor
in the Add/Delete list, and not using FIND. ?? ?Maybe ATT screen says AOL,
and we really don't have a problem? ?I don't know where to look to see what
ISP is being used.
-chuck
?
__________________

--- On Sun, 11/29/09, Russell W. Coover <coover at fastmail.fm> wrote:

From: Russell W. Coover <coover at fastmail.fm>
Subject: Re: TSGL: how to uninstall AOL from win7
To: "'Tech Support Guy Mailing List'" <list at tsgserver.com>
Date: Sunday, November 29, 2009, 6:29 PM

It's got to be something installed by HP unless you installed a program
which added the AOL program at the same time. I use a lot of freeware and
I've seen the freeware installers attempt to add such "niceties" as Google
Toolbar to the software (Google should be ashamed of itself for actually
paying software developers to add it to their software). I've seen some that
attempt to install AOL stuff, too. As far as I know, no AOL program is an
actual part of the Win 7 Operating System. 

If you believe you did not install the AOL program simultaneously with
something else, your best bet is to contact HP support ...

http://welcome.hp.com/country/us/en/contact_us.html

I've had good luck using their email support as there is no waiting on the
phone to actually speak to someone ... but don't expect an answer right
away. It may take a day or two. 

Be detailed in your question. Since you do not know the actual name of the
program, tell them what the program does. And include the computer model
number. HP may install certain programs on certain models only. The first
actual reply (other than the automatic reply to simply say that your email
has been received) may be, in fact, will probably not be for your problem. I
don't think the folks that read the first emails sent actually read them,
they scan them for certain words and send you canned answers for problems
you do not have. But your reply to their reply will be read you will receive
an actual attempt to solve your problem. Be patient. And continue your
correspondence as long as the problem has not been solved. 

And finally, HP has a support forum at ...

http://h30434.www3.hp.com/psg/

Good luck. 

Russ Coover 

? 

-----Original Message-----
From: list-bounces at tsgserver.com [mailto:list-bounces at tsgserver.com] On
Behalf Of Chuck Neuenschwander
Sent: Saturday, November 28, 2009 4:29 PM
To: Tech Support Guy Mailing List
Subject: TSGL: how to uninstall AOL from win7




?I've just spent an hour trying to uninstall AOL from a brand new HP using
WIN7.
?
Various websites address the issue; relatively none speak to WIN7. Those
that did, I couldn't get to work. 
?
Can't find AOL in add/delete programs list, nor AOL even on the Programs
list itself.
?
Any ideas?
?
thanx, chuck


? ? ? 
_______________________________________________
Tech Support Guy Mailing List
http://www.tsgserver.com/list/


_______________________________________________
Tech Support Guy Mailing List
http://www.tsgserver.com/list/



? ? ? 
_______________________________________________
Tech Support Guy Mailing List
http://www.tsgserver.com/list/


_______________________________________________
Tech Support Guy Mailing List
http://www.tsgserver.com/list/



      

From hdavis1 at gmail.com  Mon Nov 30 13:18:07 2009
From: hdavis1 at gmail.com (H Davis)
Date: Mon, 30 Nov 2009 13:18:07 -0500
Subject: TSGL: how to uninstall AOL from win7
In-Reply-To: <869115.17667.qm@web113811.mail.gq1.yahoo.com>
References: <869115.17667.qm@web113811.mail.gq1.yahoo.com>
Message-ID: <4B140C5F.6040303@gmail.com>

Chuck,

I've never been an AOL user but I seem to remember that at one point at 
least the AOL browser was just a rebranded version of IE. That might 
explain why you see AOL in the title bar.

On the up side, you're getting internet access for free so far - ride it 
for all it's worth.

H Davis

Chuck Neuenschwander wrote:
> good thinking.
> He bought it at 5am Black Friday, Best Buy, I think
> I will check  C:/users
> I believe I searched for AOL and found nothing, but will do it. That's what had me so
> frustrated, running apparently in AOL but not being able to find it in Programs or in 
> Add/Delete list.  So I assumed it was embedded somehow into Win7, which seemed unlikely, or that AOL had found a way to install and hide. 
>   Years ago when I used an AOL setup, I recall the whole AOL environment being unique. 
> Would a person today, using AOL isp, be simply in MSIE and not see anything about AOL except the letters on the header?
>   Thanks for the tip on  Everything  from VoidTools.  I use  Locate32  which is extremely fast. It only has to search through IT's list of all your files and folders, which needs to be updated periodically to keep it current.  The update is slow, but uses afterward are super-fast.
> -Chuck
>
>
>
>
>
> ______________________________________________________________________
>
>    So, how's that whole Hopey-Changey thing workin' out for ya ????
>
> _______________________________________________________________________
>
> --- On Mon, 11/30/09, Russell W. Coover <coover at fastmail.fm> wrote:
>
> From: Russell W. Coover <coover at fastmail.fm>
> Subject: Re: TSGL: how to uninstall AOL from win7
> To: "'Tech Support Guy Mailing List'" <list at tsgserver.com>
> Date: Monday, November 30, 2009, 1:16 AM
>
> Is it possible that your friend bought a "refurbished" or a computer that
> had been returned by someone who bought it previously? Go to C:\Users and
> check to see if a User name is there but not one that should be there. He
> should have the ones he has added plus the following ... Administrator, All
> Users, Guest, and Public. 
>
> In addition, do a search on the computer for "AOL". You might want ot start
> with C:\Program Files and C:\Program Files (x86) to see if they have any AOL
> files. Please note that you will find the Directory "Program Files (x86)"
> only if you are running the 64 bit version of Windows. While the Search
> function in Windows 7 is much improved over previous Search functions, I
> prefer to use the freeware "Everything". You can find it at ...
>
> http://www.voidtools.com/
>
> And if you find that the computer was "used" when purchased and sold as
> "new", your friend needs to have a very serious conversation with the
> seller. 
>
> Good luck.
>
> Russ
>
> -----Original Message-----
> From: list-bounces at tsgserver.com [mailto:list-bounces at tsgserver.com] On
> Behalf Of Chuck Neuenschwander
> Sent: Sunday, November 29, 2009 9:04 PM
> To: Tech Support Guy Mailing List
> Subject: TSGL: how to uninstall AOL from win7
>
> A friend bought a new HP win7 desktop. Plugged it in (replacing his old
> computer which had  a blown harddrive) and was surprised to be on the
> internet.Came to me with question "Don't I need an internet service provider
> any more?"  I thought maybe he was picking up a neighbor's unprotected wifi.
> We started it up again, clicked on MSIE and yes, we were directly onto the
> internet.GOOGLE searches worked, etc. I noticed that the title bar on MSIE
> said AOL. So I assume we are automatically using AOL for our connection.  
>  He has, and intends to use, ATT DSL.  I assume the cable connection is
> functioning, but using AOL since the title bar says so. Then again, I could
> be wrong......  At any rate I could not find AOL in the Programs list, nor
> in the Add/Delete list, and not using FIND.     Maybe ATT screen says AOL,
> and we really don't have a problem?  I don't know where to look to see what
> ISP is being used.
> -chuck
>  
> __________________
>
> --- On Sun, 11/29/09, Russell W. Coover <coover at fastmail.fm> wrote:
>
> From: Russell W. Coover <coover at fastmail.fm>
> Subject: Re: TSGL: how to uninstall AOL from win7
> To: "'Tech Support Guy Mailing List'" <list at tsgserver.com>
> Date: Sunday, November 29, 2009, 6:29 PM
>
> It's got to be something installed by HP unless you installed a program
> which added the AOL program at the same time. I use a lot of freeware and
> I've seen the freeware installers attempt to add such "niceties" as Google
> Toolbar to the software (Google should be ashamed of itself for actually
> paying software developers to add it to their software). I've seen some that
> attempt to install AOL stuff, too. As far as I know, no AOL program is an
> actual part of the Win 7 Operating System. 
>
> If you believe you did not install the AOL program simultaneously with
> something else, your best bet is to contact HP support ...
>
> http://welcome.hp.com/country/us/en/contact_us.html
>
> I've had good luck using their email support as there is no waiting on the
> phone to actually speak to someone ... but don't expect an answer right
> away. It may take a day or two. 
>
> Be detailed in your question. Since you do not know the actual name of the
> program, tell them what the program does. And include the computer model
> number. HP may install certain programs on certain models only. The first
> actual reply (other than the automatic reply to simply say that your email
> has been received) may be, in fact, will probably not be for your problem. I
> don't think the folks that read the first emails sent actually read them,
> they scan them for certain words and send you canned answers for problems
> you do not have. But your reply to their reply will be read you will receive
> an actual attempt to solve your problem. Be patient. And continue your
> correspondence as long as the problem has not been solved. 
>
> And finally, HP has a support forum at ...
>
> http://h30434.www3.hp.com/psg/
>
> Good luck. 
>
> Russ Coover 
>
>   
>
> -----Original Message-----
> From: list-bounces at tsgserver.com [mailto:list-bounces at tsgserver.com] On
> Behalf Of Chuck Neuenschwander
> Sent: Saturday, November 28, 2009 4:29 PM
> To: Tech Support Guy Mailing List
> Subject: TSGL: how to uninstall AOL from win7
>
>
>
>
>  I've just spent an hour trying to uninstall AOL from a brand new HP using
> WIN7.
>  
> Various websites address the issue; relatively none speak to WIN7. Those
> that did, I couldn't get to work. 
>  
> Can't find AOL in add/delete programs list, nor AOL even on the Programs
> list itself.
>  
> Any ideas?
>  
> thanx, chuck
>
>
>       
> _______________________________________________
> Tech Support Guy Mailing List
> http://www.tsgserver.com/list/
>
>
> _______________________________________________
> Tech Support Guy Mailing List
> http://www.tsgserver.com/list/
>
>
>
>       
> _______________________________________________
> Tech Support Guy Mailing List
> http://www.tsgserver.com/list/
>
>
> _______________________________________________
> Tech Support Guy Mailing List
> http://www.tsgserver.com/list/
>
>
>
>       
> _______________________________________________
> Tech Support Guy Mailing List
> http://www.tsgserver.com/list/
>
>   

-- 
H Davis   hdavis1 at gmail.com


From annandchuck at yahoo.com  Mon Nov 30 14:17:20 2009
From: annandchuck at yahoo.com (Chuck Neuenschwander)
Date: Mon, 30 Nov 2009 11:17:20 -0800 (PST)
Subject: TSGL: how to uninstall AOL from win7
In-Reply-To: <4B140C5F.6040303@gmail.com>
Message-ID: <372032.30108.qm@web113812.mail.gq1.yahoo.com>

au contraire,if we have 3 months of free AOL,
we may find it takes that long to delete it from the computer.
Free AOL is worth what you pay for it; nothing.
8-) ? ? -chuck
?--- On Mon, 11/30/09, H Davis <hdavis1 at gmail.com> wrote:

From: H Davis <hdavis1 at gmail.com>
Subject: Re: TSGL: how to uninstall AOL from win7
To: "Tech Support Guy Mailing List" <list at tsgserver.com>
Date: Monday, November 30, 2009, 12:18 PM

Chuck,

I've never been an AOL user but I seem to remember that at one point at least the AOL browser was just a rebranded version of IE. That might explain why you see AOL in the title bar.

On the up side, you're getting internet access for free so far - ride it for all it's worth.

H Davis

Chuck Neuenschwander wrote:
> good thinking.
> He bought it at 5am Black Friday, Best Buy, I think
> I will check? C:/users
> I believe I searched for AOL and found nothing, but will do it. That's what had me so
> frustrated, running apparently in AOL but not being able to find it in Programs or in Add/Delete list.? So I assumed it was embedded somehow into Win7, which seemed unlikely, or that AOL had found a way to install and hide.???Years ago when I used an AOL setup, I recall the whole AOL environment being unique. Would a person today, using AOL isp, be simply in MSIE and not see anything about AOL except the letters on the header?
>???Thanks for the tip on? Everything? from VoidTools.? I use? Locate32? which is extremely fast. It only has to search through IT's list of all your files and folders, which needs to be updated periodically to keep it current.? The update is slow, but uses afterward are super-fast.
> -Chuck
> 
> 
> 
> 
> 
> ______________________________________________________________________
> 
>? ? So, how's that whole Hopey-Changey thing workin' out for ya ????
> 
> _______________________________________________________________________
> 
> --- On Mon, 11/30/09, Russell W. Coover <coover at fastmail.fm> wrote:
> 
> From: Russell W. Coover <coover at fastmail.fm>
> Subject: Re: TSGL: how to uninstall AOL from win7
> To: "'Tech Support Guy Mailing List'" <list at tsgserver.com>
> Date: Monday, November 30, 2009, 1:16 AM
> 
> Is it possible that your friend bought a "refurbished" or a computer that
> had been returned by someone who bought it previously? Go to C:\Users and
> check to see if a User name is there but not one that should be there. He
> should have the ones he has added plus the following ... Administrator, All
> Users, Guest, and Public. 
> In addition, do a search on the computer for "AOL". You might want ot start
> with C:\Program Files and C:\Program Files (x86) to see if they have any AOL
> files. Please note that you will find the Directory "Program Files (x86)"
> only if you are running the 64 bit version of Windows. While the Search
> function in Windows 7 is much improved over previous Search functions, I
> prefer to use the freeware "Everything". You can find it at ...
> 
> http://www.voidtools.com/
> 
> And if you find that the computer was "used" when purchased and sold as
> "new", your friend needs to have a very serious conversation with the
> seller. 
> Good luck.
> 
> Russ
> 
> -----Original Message-----
> From: list-bounces at tsgserver.com [mailto:list-bounces at tsgserver.com] On
> Behalf Of Chuck Neuenschwander
> Sent: Sunday, November 29, 2009 9:04 PM
> To: Tech Support Guy Mailing List
> Subject: TSGL: how to uninstall AOL from win7
> 
> A friend bought a new HP win7 desktop. Plugged it in (replacing his old
> computer which had? a blown harddrive) and was surprised to be on the
> internet.Came to me with question "Don't I need an internet service provider
> any more?"? I thought maybe he was picking up a neighbor's unprotected wifi.
> We started it up again, clicked on MSIE and yes, we were directly onto the
> internet.GOOGLE searches worked, etc. I noticed that the title bar on MSIE
> said AOL. So I assume we are automatically using AOL for our connection.???He has, and intends to use, ATT DSL.? I assume the cable connection is
> functioning, but using AOL since the title bar says so. Then again, I could
> be wrong......? At any rate I could not find AOL in the Programs list, nor
> in the Add/Delete list, and not using FIND.? ???Maybe ATT screen says AOL,
> and we really don't have a problem?? I don't know where to look to see what
> ISP is being used.
> -chuck
>? __________________
> 
> --- On Sun, 11/29/09, Russell W. Coover <coover at fastmail.fm> wrote:
> 
> From: Russell W. Coover <coover at fastmail.fm>
> Subject: Re: TSGL: how to uninstall AOL from win7
> To: "'Tech Support Guy Mailing List'" <list at tsgserver.com>
> Date: Sunday, November 29, 2009, 6:29 PM
> 
> It's got to be something installed by HP unless you installed a program
> which added the AOL program at the same time. I use a lot of freeware and
> I've seen the freeware installers attempt to add such "niceties" as Google
> Toolbar to the software (Google should be ashamed of itself for actually
> paying software developers to add it to their software). I've seen some that
> attempt to install AOL stuff, too. As far as I know, no AOL program is an
> actual part of the Win 7 Operating System. 
> If you believe you did not install the AOL program simultaneously with
> something else, your best bet is to contact HP support ...
> 
> http://welcome.hp.com/country/us/en/contact_us.html
> 
> I've had good luck using their email support as there is no waiting on the
> phone to actually speak to someone ... but don't expect an answer right
> away. It may take a day or two. 
> Be detailed in your question. Since you do not know the actual name of the
> program, tell them what the program does. And include the computer model
> number. HP may install certain programs on certain models only. The first
> actual reply (other than the automatic reply to simply say that your email
> has been received) may be, in fact, will probably not be for your problem. I
> don't think the folks that read the first emails sent actually read them,
> they scan them for certain words and send you canned answers for problems
> you do not have. But your reply to their reply will be read you will receive
> an actual attempt to solve your problem. Be patient. And continue your
> correspondence as long as the problem has not been solved. 
> And finally, HP has a support forum at ...
> 
> http://h30434.www3.hp.com/psg/
> 
> Good luck. 
> Russ Coover 
>???
> -----Original Message-----
> From: list-bounces at tsgserver.com [mailto:list-bounces at tsgserver.com] On
> Behalf Of Chuck Neuenschwander
> Sent: Saturday, November 28, 2009 4:29 PM
> To: Tech Support Guy Mailing List
> Subject: TSGL: how to uninstall AOL from win7
> 
> 
> 
> 
>? I've just spent an hour trying to uninstall AOL from a brand new HP using
> WIN7.
>? Various websites address the issue; relatively none speak to WIN7. Those
> that did, I couldn't get to work.? Can't find AOL in add/delete programs list, nor AOL even on the Programs
> list itself.
>? Any ideas?
>? thanx, chuck
> 
> 
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>? ? ???_______________________________________________
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>???

-- H Davis???hdavis1 at gmail.com

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