From HiHalloHeidi at gmx.de Sun Jan 3 03:44:20 2010 From: HiHalloHeidi at gmx.de (=?Windows-1252?Q?Heidi_Schr=F6der?=) Date: Sun, 3 Jan 2010 09:44:20 +0100 Subject: TSGL: problem with pps-file Message-ID: Happy New Year to everybody! Since a while I have a problem with pps-files. Am using the Microsoft viewer 2007 and it works without a problem with normal files. I am getting a newsletter with jokes and all such and I can open the attached pps-files with just a double click but there are some pps-files included the way that the publisher of the newsletter has them stored for download on his site (for two weeks only, then the chance to download this particular file will be gone). You get a download link with the name of the pps-file (nur_Bilder41.pps) as well as the full address not in active link format (http://www.funmail2u.de/d.php?id=51fd8463b8bceef8). Now clicking on the file-name link as well as copying the address into my browser results in opening an empty browser site and the window asking me where to save the file on my computer. To make it even more interesting or confusing or whatever ? when preparing to write this, I copied the link into a word document and saved it and by chance did click on the link in the document and surprise, surprise it did open straight away??? Tried it then saving the link into a new mail that I saved in the draft-folder as well as in the out-box and no luck ? in both cases the saving of the file was asked to be done. I don't understand it at all ? had similar problems with all pps-files some time ago already and found out that I had to reinstall the viewer as some more or less strange entries in the registry had been deleted by some registry cleaner I had been trying out. This time reinstalling the viewer does not help and well, it is not really a problem when I can open these few files this way, or even have to save them for the time I need to look at them, but I find it confusing what is happening and would like to understand what is going wrong and how I could change it back to normal, so I will be prepared to help if the one or other of my friends should get the same problem after all. Have a nice day and best wishes from Berlin with quite a lot more snow than what we are used to (http://www.dhm.de/webcams/VID2.html) Heidi From jonpan at onlinehome.de Sun Jan 3 05:07:32 2010 From: jonpan at onlinehome.de (Jon) Date: Sun, 3 Jan 2010 11:07:32 +0100 Subject: TSGL: problem with pps-file References: Message-ID: <61F9B2E47A2B45119B833653B3605BC5@johnsp2> Hallo Heide, Your link opens and runs perfectly normally in my browser - latest version of Firefox. Alles Gute zum neuen Jahr mit bester Gesundheit und viel Gl?ck! John ----- Original Message ----- From: Heidi Schr?der To: Tech Support Guy Mailing List Sent: Sunday, January 03, 2010 9:44 AM Subject: TSGL: problem with pps-file Happy New Year to everybody! Since a while I have a problem with pps-files. Am using the Microsoft viewer 2007 and it works without a problem with normal files. I am getting a newsletter with jokes and all such and I can open the attached pps-files with just a double click but there are some pps-files included the way that the publisher of the newsletter has them stored for download on his site (for two weeks only, then the chance to download this particular file will be gone). You get a download link with the name of the pps-file (nur_Bilder41.pps) as well as the full address not in active link format (http://www.funmail2u.de/d.php?id=51fd8463b8bceef8). Now clicking on the file-name link as well as copying the address into my browser results in opening an empty browser site and the window asking me where to save the file on my computer. To make it even more interesting or confusing or whatever ? when preparing to write this, I copied the link into a word document and saved it and by chance did click on the link in the document and surprise, surprise it did open straight away??? Tried it then saving the link into a new mail that I saved in the draft-folder as well as in the out-box and no luck ? in both cases the saving of the file was asked to be done. I don't understand it at all ? had similar problems with all pps-files some time ago already and found out that I had to reinstall the viewer as some more or less strange entries in the registry had been deleted by some registry cleaner I had been trying out. This time reinstalling the viewer does not help and well, it is not really a problem when I can open these few files this way, or even have to save them for the time I need to look at them, but I find it confusing what is happening and would like to understand what is going wrong and how I could change it back to normal, so I will be prepared to help if the one or other of my friends should get the same problem after all. Have a nice day and best wishes from Berlin with quite a lot more snow than what we are used to (http://www.dhm.de/webcams/VID2.html) Heidi _______________________________________________ Tech Support Guy Mailing List http://www.tsgserver.com/list/ From jonpan at onlinehome.de Sun Jan 3 05:18:08 2010 From: jonpan at onlinehome.de (Jon) Date: Sun, 3 Jan 2010 11:18:08 +0100 Subject: TSGL: problem with pps-file References: Message-ID: <8C23A5E0877A4F0EAA4AEA967C588613@johnsp2> Occurred to me later - mine opens with Microsoft Power Point for Windows as default. Perhaps you have to set .pps files to always open with that? John Od/G Plenty of snow here in the Odenwald today! ----- Original Message ----- From: Heidi Schr?der To: Tech Support Guy Mailing List Sent: Sunday, January 03, 2010 9:44 AM Subject: TSGL: problem with pps-file Happy New Year to everybody! Since a while I have a problem with pps-files. Am using the Microsoft viewer 2007 and it works without a problem with normal files. I am getting a newsletter with jokes and all such and I can open the attached pps-files with just a double click but there are some pps-files included the way that the publisher of the newsletter has them stored for download on his site (for two weeks only, then the chance to download this particular file will be gone). You get a download link with the name of the pps-file (nur_Bilder41.pps) as well as the full address not in active link format (http://www.funmail2u.de/d.php?id=51fd8463b8bceef8). Now clicking on the file-name link as well as copying the address into my browser results in opening an empty browser site and the window asking me where to save the file on my computer. To make it even more interesting or confusing or whatever ? when preparing to write this, I copied the link into a word document and saved it and by chance did click on the link in the document and surprise, surprise it did open straight away??? Tried it then saving the link into a new mail that I saved in the draft-folder as well as in the out-box and no luck ? in both cases the saving of the file was asked to be done. I don't understand it at all ? had similar problems with all pps-files some time ago already and found out that I had to reinstall the viewer as some more or less strange entries in the registry had been deleted by some registry cleaner I had been trying out. This time reinstalling the viewer does not help and well, it is not really a problem when I can open these few files this way, or even have to save them for the time I need to look at them, but I find it confusing what is happening and would like to understand what is going wrong and how I could change it back to normal, so I will be prepared to help if the one or other of my friends should get the same problem after all. Have a nice day and best wishes from Berlin with quite a lot more snow than what we are used to (http://www.dhm.de/webcams/VID2.html) Heidi _______________________________________________ Tech Support Guy Mailing List http://www.tsgserver.com/list/ From HiHalloHeidi at gmx.de Sun Jan 3 05:50:24 2010 From: HiHalloHeidi at gmx.de (=?Windows-1252?Q?Heidi_Schr=F6der?=) Date: Sun, 3 Jan 2010 11:50:24 +0100 Subject: TSGL: problem with pps-file In-Reply-To: <61F9B2E47A2B45119B833653B3605BC5@johnsp2> References: <61F9B2E47A2B45119B833653B3605BC5@johnsp2> Message-ID: <9E0686990B34424A932E378FC81863EE@HeidisPC> John, sorry, forgot to mention - am using the latest version of Firefox as well and the settings are that pps-files are to be opened with MS PowerPoint Viewer as I do not have PowerPoint. I did not alter these settings when/before this problem started (before I could just open these files normally passing the empty Firefox site and opening the Viewer) and PowerPoint Viewer is what shows a slide show when I open an attached pps-file. Thinking about browsers - now I tried and copied the link into Internet Explorer latest version with all updates and there I receive a question about opening or saving the file and when I choose open, it does run the slide show. Does not make it a lot more clear, not to me at least... Viele Gr??e Heidi Danke f?r die Neujahrsw?nsche! Im Odenwald ist Schnee vermutlich sch?n - hier in der Stadt ist es einfach nur nervig und unangenhem, besonders wenn ich dann eben vorsichtig laufen muss und nicht mal meine ?blichen Wege mit dem Fahrrad machen kann, weil es daf?r viel zu glatt ist. ----- Original Message ----- From: "Jon" To: "Tech Support Guy Mailing List" Sent: Sunday, January 03, 2010 11:07 AM Subject: Re: TSGL: problem with pps-file Hallo Heide, Your link opens and runs perfectly normally in my browser - latest version of Firefox. Alles Gute zum neuen Jahr mit bester Gesundheit und viel Gl?ck! John Occurred to me later - mine opens with Microsoft Power Point for Windows as default. Perhaps you have to set .pps files to always open with that? John Od/G ----- Original Message ----- From: Heidi Schr?der To: Tech Support Guy Mailing List Sent: Sunday, January 03, 2010 9:44 AM Subject: TSGL: problem with pps-file Happy New Year to everybody! Since a while I have a problem with pps-files. Am using the Microsoft viewer 2007 and it works without a problem with normal files. I am getting a newsletter with jokes and all such and I can open the attached pps-files with just a double click but there are some pps-files included the way that the publisher of the newsletter has them stored for download on his site (for two weeks only, then the chance to download this particular file will be gone). You get a download link with the name of the pps-file (nur_Bilder41.pps) as well as the full address not in active link format (http://www.funmail2u.de/d.php?id=51fd8463b8bceef8). Now clicking on the file-name link as well as copying the address into my browser results in opening an empty browser site and the window asking me where to save the file on my computer. To make it even more interesting or confusing or whatever ? when preparing to write this, I copied the link into a word document and saved it and by chance did click on the link in the document and surprise, surprise it did open straight away??? Tried it then saving the link into a new mail that I saved in the draft-folder as well as in the out-box and no luck ? in both cases the saving of the file was asked to be done. I don't understand it at all ? had similar problems with all pps-files some time ago already and found out that I had to reinstall the viewer as some more or less strange entries in the registry had been deleted by some registry cleaner I had been trying out. This time reinstalling the viewer does not help and well, it is not really a problem when I can open these few files this way, or even have to save them for the time I need to look at them, but I find it confusing what is happening and would like to understand what is going wrong and how I could change it back to normal, so I will be prepared to help if the one or other of my friends should get the same problem after all. Have a nice day and best wishes from Berlin with quite a lot more snow than what we are used to (http://www.dhm.de/webcams/VID2.html) Heidi _______________________________________________ Tech Support Guy Mailing List http://www.tsgserver.com/list/ _______________________________________________ Tech Support Guy Mailing List http://www.tsgserver.com/list/ From deepend at tpg.com.au Sun Jan 3 09:53:04 2010 From: deepend at tpg.com.au (Don Penlington) Date: Mon, 04 Jan 2010 00:53:04 +1000 Subject: TSGL: problem with pps-file In-Reply-To: <9E0686990B34424A932E378FC81863EE@HeidisPC> References: <61F9B2E47A2B45119B833653B3605BC5@johnsp2> <61F9B2E47A2B45119B833653B3605BC5@johnsp2> Message-ID: <4.3.2.20100104003404.00c9e870@mail.tpg.com.au> At 11:50 AM 1/3/2010 +0100, you wrote: >strange entries in the registry had been deleted by some registry cleaner >I had been trying out. This time reinstalling the viewer does not help and >well, it is not really a problem when I can open these few files this way, >or even have to save them for the time I need to look at them, but I find >it confusing what is happening>> Heidi Your registry cleaner probably deleted the pps association with your browser. So reinstalling the pps viewer won't help--you'd need to reinstall your browser or reset its options to play pps files. I think you mentioned Firefox at one stage. You might find that pps is an optional firefox plugin which you'd need to reinstall. Try the new Google Chrome browser. It's free on the Google page and very impressive. I never liked Firefox at all, tried it for a short time but found it a bit buggy and not all that user-friendly. After using Maxthon for many years, I've now made Chrome my default browser. It really is very fast in all respects and I'm very impressed, especially by its security features (warns you about any dubious websites and absolutely bars bad ones). By fast I mean it opens almost instantly and gets new links almost like they were on your own computer. And I don't even have particularly fast broadband. I timed it just now. From completely closed, it opened and loaded Google Search page in less than 1 second. I tried your link and Chrome downloaded the file into its downloads page automatically, from where I could play it (great fotos, nice music). Took about 10 seconds to download. You have snow---we have bushfires. Wanna swap? Berlin looks deliciously cool---it's hot n humid sticky here right now. I'd give anything for a bit of surplus snow. Don Penlington From the Beach at Surfers Paradise in sunny Queensland. Computer tutorials, local scenery, and other things at my website: http://users.tpg.com.au/deepend/index1.html From edlynn at usa.com Sun Jan 3 13:12:48 2010 From: edlynn at usa.com (EdlynnUSA) Date: Sun, 3 Jan 2010 13:12:48 -0500 Subject: TSGL: wired lan to wireless home network Message-ID: Santa gave me a new Dell Precision Laptop equipted for wire, or wireless with Win XPPro SP3 installed. I am definitely grateful. My pre-giift setup is cable modem wired Dell Inspiron 9100 Laptop to LAN internet, with peripherals, USB connected, to docking station. My old Lapop is reformattable, and my wife wants it for internet purposes. Fine! I called Cable ISP; their answer was, "Yes,no problem. Buy a router for the system, and that was it" I repeated my questioning, but their answer remained the same. I will buy a router, but in order to give my wife the freedom of movement, I would have to convert the Inspiron to wireless, add a router that would beam out a wireless internet connection. Would I be able to leave the docking station and its connections wired to the cable modem? Could the (if?) converted Inspiron Laptop pick up a wireless signal from a wired cable modem or router? (can a router offer both a wired and wireless connection?) My wife would probably only use the printer, scanner peripherals wired to the docking station, or wireless through my computer? There seems to be a lot of queston here, but the principal one is whether or not the 6-year old Dell Inspiron 9100 can be set for wireless? Then she can be on her own directly throuh a router to cable internet Lan. Thanks for your help. ED From harleys at eastlink.ca Sun Jan 3 14:35:43 2010 From: harleys at eastlink.ca (Harley s) Date: Sun, 03 Jan 2010 15:35:43 -0400 Subject: TSGL: wired lan to wireless home network References: Message-ID: <20E2275BB3964E7B9455A1B311683F81@penguin9d38a6d> Sounds like you want to do what I do now I have both wired and wireless. My wife & my laptops connect wireless and my desktop is wired.. I use an air link wireless router which like most has both wireless and 4 wired ports. I also setup the printers on the desktop and share them so that we can print from any computer.. Harley PS I don't know about your location but here in nova scotia, canada. the phone company offers a cable modem and wireless router all in one unit while the cable company who I am with only provides a cable modem and you have to get your own wireless router.. ----- Original Message ----- From: "EdlynnUSA" To: "TechSupportGuys" Sent: Sunday, January 03, 2010 2:12 PM Subject: TSGL: wired lan to wireless home network > Santa gave me a new Dell Precision Laptop equipted for wire, or wireless > with Win XPPro SP3 installed. I am definitely grateful. > > My pre-giift setup is cable modem wired Dell Inspiron 9100 Laptop to LAN > internet, with peripherals, USB connected, to docking station. > > My old Lapop is reformattable, and my wife wants it for internet purposes. > Fine! > > I called Cable ISP; their answer was, "Yes,no problem. Buy a router for > the system, and that was it" I repeated my questioning, but their answer > remained the same. > > I will buy a router, but in order to give my wife the freedom of movement, > I would have to convert the Inspiron to wireless, add a router that would > beam out a wireless internet connection. Would I be able to leave the > docking station and its connections wired to the cable modem? Could the > (if?) converted Inspiron Laptop pick up a wireless signal from a wired > cable modem or router? (can a router offer both a wired and wireless > connection?) My wife would probably only use the printer, scanner > peripherals wired to the docking station, or wireless through my computer? > > There seems to be a lot of queston here, but the principal one is whether > or not the 6-year old Dell Inspiron 9100 can be set for wireless? Then she > can be on her own directly throuh a router to cable internet Lan. > > Thanks for your help. > > ED > _______________________________________________ > Tech Support Guy Mailing List > http://www.tsgserver.com/list/ From hdavis1 at gmail.com Sun Jan 3 17:37:57 2010 From: hdavis1 at gmail.com (H Davis) Date: Sun, 03 Jan 2010 17:37:57 -0500 Subject: TSGL: wired lan to wireless home network In-Reply-To: <20E2275BB3964E7B9455A1B311683F81@penguin9d38a6d> References: <20E2275BB3964E7B9455A1B311683F81@penguin9d38a6d> Message-ID: <4B411C45.1040106@gmail.com> ED, There's a good chance your laptops already have wireless cards installed. It's a common, almost universal, feature of newer laptops. The older one, maybe not, but you should be able to look around in the control panel and find out. This review of the 9100 says it has WI-FI installed. Or look at this documentation under "mini PCI cards" which shows where it's located on your machine if you have it. Also, the newer one might even have a gigabit card. I.E. an "N" speed card. If you have to buy a router consider getting one that supports 802.11n not just 802.11g. The "N" type will run much faster. You might not need the speed and you certainly don't need it for Internet traffic only but once you have a network you will find other useful things you can do like transferring files between your machines or adding a separate storage disk (NAS, network attached storage) where both machines can store backups, etc. The higher speed router doesn't cost very much more these days and by the time your laptops need replacing again it will be the only version anyone is using. If the older laptop has a slower 802.11g wireless card it will work with an "N" speed router but will go at "G" speeds. H Davis Harley s wrote: > Sounds like you want to do what I do now > I have both wired and wireless. My wife & my laptops connect wireless > and my desktop is wired.. > I use an air link wireless router which like most has both wireless > and 4 wired ports. I also setup the printers on the desktop and share > them so that we can print from any computer.. > > Harley > PS I don't know about your location but here in nova scotia, canada. > the phone company offers a cable modem and wireless router all in one > unit while the cable company who I am with only provides a cable modem > and you have to get your own wireless router.. > > > ----- Original Message ----- From: "EdlynnUSA" > To: "TechSupportGuys" > Sent: Sunday, January 03, 2010 2:12 PM > Subject: TSGL: wired lan to wireless home network > > >> Santa gave me a new Dell Precision Laptop equipted for wire, or >> wireless with Win XPPro SP3 installed. I am definitely grateful. >> >> My pre-giift setup is cable modem wired Dell Inspiron 9100 Laptop to >> LAN internet, with peripherals, USB connected, to docking station. >> >> My old Lapop is reformattable, and my wife wants it for internet >> purposes. Fine! >> >> I called Cable ISP; their answer was, "Yes,no problem. Buy a router >> for the system, and that was it" I repeated my questioning, but their >> answer remained the same. >> >> I will buy a router, but in order to give my wife the freedom of >> movement, I would have to convert the Inspiron to wireless, add a >> router that would beam out a wireless internet connection. Would I be >> able to leave the docking station and its connections wired to the >> cable modem? Could the (if?) converted Inspiron Laptop pick up a >> wireless signal from a wired cable modem or router? (can a router >> offer both a wired and wireless connection?) My wife would probably >> only use the printer, scanner peripherals wired to the docking >> station, or wireless through my computer? >> >> There seems to be a lot of queston here, but the principal one is >> whether or not the 6-year old Dell Inspiron 9100 can be set for >> wireless? Then she can be on her own directly throuh a router to >> cable internet Lan. >> >> Thanks for your help. >> >> ED >> _______________________________________________ >> Tech Support Guy Mailing List >> http://www.tsgserver.com/list/ > > > _______________________________________________ > Tech Support Guy Mailing List > http://www.tsgserver.com/list/ > -- H Davis hdavis1 at gmail.com From coover at fastmail.fm Mon Jan 4 03:25:57 2010 From: coover at fastmail.fm (Russell W. Coover) Date: Mon, 4 Jan 2010 00:25:57 -0800 Subject: TSGL: wired lan to wireless home network In-Reply-To: References: Message-ID: <263B554763F14ECAA6A994B60949321A@AcerLaptopPC> If your old laptop doesn't already have wireless, you can purchase at a relatively low cost PCMCIA Card which your laptop will probably accept ... see http://www.geeks.com/details.asp?invtid=F5D9010&cat=NET (that one is only $5.99 ... you probably won't find one this cheap in you local Best Buy, but this one is a good one) or you might want to try a USB Network adapter ... see http://www.geeks.com/details.asp?invtid=AWLL5077&cat=NET (again cheaper than you'll normally find elsewhere ... I don't know how good this one is, but I've used other AirLink Cards and they were decent). What you want is a "Wireless Router" to hook up to your modem. As mentioned above, two brands which I've found useful are Belkin and AirLink. I also like Netgear and Linksys. I've had nothing but problems with D-Link. Be sure to get a router that will allow you to secure it using WPA. Another important feature within a wireless router would be for it to act as a hardware firewall. But even though the router has a firewall within it, you should still run a software firewall of your choice within your computer. Here is a wireless router with those features for you to look at ... http://www.geeks.com/details.asp?invtid=WPN824NAR&cat=NET Russ -----Original Message----- From: list-bounces at tsgserver.com [mailto:list-bounces at tsgserver.com] On Behalf Of EdlynnUSA Sent: Sunday, January 03, 2010 10:13 AM To: TechSupportGuys Subject: TSGL: wired lan to wireless home network Santa gave me a new Dell Precision Laptop equipted for wire, or wireless with Win XPPro SP3 installed. I am definitely grateful. My pre-giift setup is cable modem wired Dell Inspiron 9100 Laptop to LAN internet, with peripherals, USB connected, to docking station. My old Lapop is reformattable, and my wife wants it for internet purposes. Fine! I called Cable ISP; their answer was, "Yes,no problem. Buy a router for the system, and that was it" I repeated my questioning, but their answer remained the same. I will buy a router, but in order to give my wife the freedom of movement, I would have to convert the Inspiron to wireless, add a router that would beam out a wireless internet connection. Would I be able to leave the docking station and its connections wired to the cable modem? Could the (if?) converted Inspiron Laptop pick up a wireless signal from a wired cable modem or router? (can a router offer both a wired and wireless connection?) My wife would probably only use the printer, scanner peripherals wired to the docking station, or wireless through my computer? There seems to be a lot of queston here, but the principal one is whether or not the 6-year old Dell Inspiron 9100 can be set for wireless? Then she can be on her own directly throuh a router to cable internet Lan. Thanks for your help. ED _______________________________________________ Tech Support Guy Mailing List http://www.tsgserver.com/list/ From HiHalloHeidi at gmx.de Mon Jan 4 02:42:44 2010 From: HiHalloHeidi at gmx.de (=?iso-8859-1?Q?Heidi_Schr=F6der?=) Date: Mon, 4 Jan 2010 08:42:44 +0100 Subject: TSGL: problem with pps-file In-Reply-To: <4.3.2.20100104003404.00c9e870@mail.tpg.com.au> References: <61F9B2E47A2B45119B833653B3605BC5@johnsp2><61F9B2E47A2B45119B833653B3605BC5@johnsp2> <4.3.2.20100104003404.00c9e870@mail.tpg.com.au> Message-ID: > Heidi > > Your registry cleaner probably deleted the pps association with your > browser. So reinstalling the pps viewer won't help--you'd need to reinstall > your browser or reset its options to play pps files. I think you mentioned > Firefox at one stage. You might find that pps is an optional firefox plugin > which you'd need to reinstall. > > Try the new Google Chrome browser. It's free on the Google page and very > impressive. .... > > I tried your link and Chrome downloaded the file into its downloads page > automatically, from where I could play it (great fotos, nice music). Took > about 10 seconds to download. > > You have snow---we have bushfires. Wanna swap? Berlin looks deliciously > cool---it's hot n humid sticky here right now. I'd give anything for a bit > of surplus snow. > > Don Penlington > Thanks Don for making me look around a little further in my Firefox settings. First installed it new but nothing was changed, then I checked about plug-ins but those are nothing to do with PowerPoint slide shows. But then I was in the place where programmes are set for to open different file types. And even though I only found a ppt file type there I found it was set to "save", so I changed it to "open with PowerPoint Viewer" which was offered and now it does work again. So I think this setting was changed with the latest Firefox update somehow... but well that would not explain why it runs right away for John who has the same latest update of Firefox as he told me. Anyway, I am glad it worked for me now! Thanks for your help! Google Chrome sounds interesting but after what they are telling here about Google collecting ALL your data for ever through this browser even more than through their search engine already I am still hesitating - and well, definitely don't need a quicker browser as I get to Google search page in about the same time as you do and the slide show in question is running after 7 or 8 seconds now. Sure bushfires are nothing we would want to get instead of the snow - would though gladly help you with sending the snow to stop your fires, so we both could get rid of what we dislike (though there are lots of children in town who love the snow as they don't have to sweep or shovel it from the pavement and don't have to be scared of falling on ice and all that but just can have fun) Anyway, have a great day Heidi From edlynn at usa.com Tue Jan 5 18:04:31 2010 From: edlynn at usa.com (EdlynnUSA) Date: Tue, 5 Jan 2010 18:04:31 -0500 Subject: TSGL: wired lan to wireless home network References: <20E2275BB3964E7B9455A1B311683F81@penguin9d38a6d> <4B411C45.1040106@gmail.com> Message-ID: <6325CF17277F4A019877E890F1A16893@mine> Thanks H.Davis - Supposedly, there is a mini PCI card installed and the diagram shows where. It also warns that this is very delicate stuff and to move gently. There are no instructions about the antenna, except be careful and don;t gt it under the card. I seem to feel that this may not be a job for 'Five Thumbs', a nickname I earned in my High Schools' radio shop. The only hardware I'll need then will be a wireless router. Thanks again. ED ----- Original Message ----- From: H Davis To: Tech Support Guy Mailing List Sent: Sunday, January 03, 2010 5:37 PM Subject: Re: TSGL: wired lan to wireless home network ED, There's a good chance your laptops already have wireless cards installed. It's a common, almost universal, feature of newer laptops. The older one, maybe not, but you should be able to look around in the control panel and find out. This review of the 9100 says it has WI-FI installed. Or look at this documentation under "mini PCI cards" which shows where it's located on your machine if you have it. Also, the newer one might even have a gigabit card. I.E. an "N" speed card. If you have to buy a router consider getting one that supports 802.11n not just 802.11g. The "N" type will run much faster. You might not need the speed and you certainly don't need it for Internet traffic only but once you have a network you will find other useful things you can do like transferring files between your machines or adding a separate storage disk (NAS, network attached storage) where both machines can store backups, etc. The higher speed router doesn't cost very much more these days and by the time your laptops need replacing again it will be the only version anyone is using. If the older laptop has a slower 802.11g wireless card it will work with an "N" speed router but will go at "G" speeds. H Davis Harley s wrote: > Sounds like you want to do what I do now > I have both wired and wireless. My wife & my laptops connect wireless > and my desktop is wired.. > I use an air link wireless router which like most has both wireless > and 4 wired ports. I also setup the printers on the desktop and share > them so that we can print from any computer.. > > Harley > PS I don't know about your location but here in nova scotia, canada. > the phone company offers a cable modem and wireless router all in one > unit while the cable company who I am with only provides a cable modem > and you have to get your own wireless router.. > > > ----- Original Message ----- From: "EdlynnUSA" > To: "TechSupportGuys" > Sent: Sunday, January 03, 2010 2:12 PM > Subject: TSGL: wired lan to wireless home network > > >> Santa gave me a new Dell Precision Laptop equipted for wire, or >> wireless with Win XPPro SP3 installed. I am definitely grateful. >> >> My pre-giift setup is cable modem wired Dell Inspiron 9100 Laptop to >> LAN internet, with peripherals, USB connected, to docking station. >> >> My old Lapop is reformattable, and my wife wants it for internet >> purposes. Fine! >> >> I called Cable ISP; their answer was, "Yes,no problem. Buy a router >> for the system, and that was it" I repeated my questioning, but their >> answer remained the same. >> >> I will buy a router, but in order to give my wife the freedom of >> movement, I would have to convert the Inspiron to wireless, add a >> router that would beam out a wireless internet connection. Would I be >> able to leave the docking station and its connections wired to the >> cable modem? Could the (if?) converted Inspiron Laptop pick up a >> wireless signal from a wired cable modem or router? (can a router >> offer both a wired and wireless connection?) My wife would probably >> only use the printer, scanner peripherals wired to the docking >> station, or wireless through my computer? >> >> There seems to be a lot of queston here, but the principal one is >> whether or not the 6-year old Dell Inspiron 9100 can be set for >> wireless? Then she can be on her own directly throuh a router to >> cable internet Lan. >> >> Thanks for your help. >> >> ED >> _______________________________________________ >> Tech Support Guy Mailing List >> http://www.tsgserver.com/list/ > > > _______________________________________________ > Tech Support Guy Mailing List > http://www.tsgserver.com/list/ > -- H Davis hdavis1 at gmail.com _______________________________________________ Tech Support Guy Mailing List http://www.tsgserver.com/list/ From ian at iarp.ca Wed Jan 6 01:42:20 2010 From: ian at iarp.ca (Ian Ramsey-Planck) Date: Wed, 6 Jan 2010 01:42:20 -0500 Subject: TSGL: OE6 Will and Won't Send Attachments(its confusing) Message-ID: Hey All, I've run into a problem with a co-workers machine. He's using OE6 and has always been able to send emails with attachments up until 2 days ago. We can send emails without attachments just fine, but as soon as you add items totaling over 1MB it does 3 things: 1) It gives me a warning and says to look below for errors, but it's completely blank textarea on both tabs. 2) It stays in the outbox and keeps resending everytime the Send/Receive button is pushed(or auto runs). 3) The messages does get sent, but isn't removed from the outbox. I've done 32 tests with varying sizes and all of them get sent to the end user just fine, but it stays in the outbox and keep resending. I've tried disabling, and even removing Norton but that didn't change anything. We called the ISP's tech support and he's able to send up to 20MB's attachments. I also installed Thunderbird as a test, and it sent all messages(w/ and w/o attachments) perfectly fine. I've run out of ideas, we require OE6 because of Act contact manager. He claims he wasn't doing anything and didn't change anything to cause this. and Event manager shows nothing. TIA -- Thanks Ian R-P From jonpan at onlinehome.de Wed Jan 6 03:37:11 2010 From: jonpan at onlinehome.de (Jon) Date: Wed, 6 Jan 2010 09:37:11 +0100 Subject: TSGL: OE6 Will and Won't Send Attachments(its confusing) References: Message-ID: Try moving, reducing or deleting all the content in the Inbox and Sent Items folders. John Od/G ----- Original Message ----- From: Ian Ramsey-Planck To: TSGL Sent: Wednesday, January 06, 2010 7:42 AM Subject: TSGL: OE6 Will and Won't Send Attachments(its confusing) Hey All, I've run into a problem with a co-workers machine. He's using OE6 and has always been able to send emails with attachments up until 2 days ago. We can send emails without attachments just fine, but as soon as you add items totaling over 1MB it does 3 things: 1) It gives me a warning and says to look below for errors, but it's completely blank textarea on both tabs. 2) It stays in the outbox and keeps resending everytime the Send/Receive button is pushed(or auto runs). 3) The messages does get sent, but isn't removed from the outbox. I've done 32 tests with varying sizes and all of them get sent to the end user just fine, but it stays in the outbox and keep resending. I've tried disabling, and even removing Norton but that didn't change anything. We called the ISP's tech support and he's able to send up to 20MB's attachments. I also installed Thunderbird as a test, and it sent all messages(w/ and w/o attachments) perfectly fine. I've run out of ideas, we require OE6 because of Act contact manager. He claims he wasn't doing anything and didn't change anything to cause this. and Event manager shows nothing. TIA -- Thanks Ian R-P _______________________________________________ Tech Support Guy Mailing List http://www.tsgserver.com/list/ From nortnarg at gmail.com Wed Jan 6 09:37:24 2010 From: nortnarg at gmail.com (Ron Grant) Date: Wed, 06 Jan 2010 08:37:24 -0600 Subject: TSGL: OE6 Will and Won't Send Attachments(its confusing) In-Reply-To: References: Message-ID: <4B44A024.1080203@gmail.com> In OE, I have always been able to repair it by creating a new identity, then copy all of the old folders into that new identity. Once all is working in the new identity then the old one can be deleted. Seems it corrupts itself at times and this is an effective fix. I have done this before in OE6, but of course this program is not supported by Microsoft anymore as they have moved on to Windows Mail. Ron Ian Ramsey-Planck wrote: > Hey All, > > I've run into a problem with a co-workers machine. He's using OE6 and has > always been able to send emails with attachments up until 2 days ago. > > We can send emails without attachments just fine, but as soon as you add > items totaling over 1MB it does 3 things: > 1) It gives me a warning and says to look below for errors, but it's > completely blank textarea on both tabs. > 2) It stays in the outbox and keeps resending everytime the > Send/Receive button is pushed(or auto runs). > 3) The messages does get sent, but isn't removed from the outbox. I've done > 32 tests with varying sizes and all of them get sent to the end user just > fine, but it stays in the outbox and keep resending. > > I've tried disabling, and even removing Norton but that didn't change > anything. We called the ISP's tech support and he's able to send up to > 20MB's attachments. I also installed Thunderbird as a test, and it sent all > messages(w/ and w/o attachments) perfectly fine. > > I've run out of ideas, we require OE6 because of Act contact manager. He > claims he wasn't doing anything and didn't change anything to cause this. > and Event manager shows nothing. > > TIA > > -- Is your computer changing the world? http://www.worldcommunitygrid.org/index.jsp http://twitter.com/nortnarg From embitt at westnet.com.au Wed Jan 6 11:58:45 2010 From: embitt at westnet.com.au (Merna Bitter) Date: Thu, 7 Jan 2010 02:58:45 +1000 Subject: TSGL: OE6 Will and Won't Send Attachments(its confusing) References: Message-ID: <037D820A9B784797BFF71B8CB3E79FF8@number15> If the suggestions from Jon (John) and Ron don't solve your problem, a very helpful article which I emailed to myself and copied/pasted into a Word document years ago is at http://www.microsoft.com/windows/IE/community/columns/filecorruption.mspx with a link at the bottom to a Printer-Friendly version ( http://www.microsoft.com/windows/IE/community/columns/filecorruption.mspx?pf=true ) . Much more about Outlook Express by the article's author Tom Koch at his website http://www.insideoe.com/. Another helpful site is http://www.oehelp.com/ which includes a link to version 5.01 of DBXtract (cost $11.00). Go to http://www.321download.com/under100/page2.html for the last freeware version (4.5). (Your description of your problem doesn't sound bad enough to need DBXtract yet, but it's an extremely handy program for a worst-case scenario -- as I discovered years ago when I used it successfully. Before I used it, I made copies of all my .dbx files so that I could play with the copies. I found a helpful guide at http://www.updatexp.com/tip23.html quite some time after using it.) Personally I avoid compacting the .dbx files, and I try to back them up fairly regularly. Merna ----- Original Message ----- From: "Ian Ramsey-Planck" To: "TSGL" Sent: Wednesday, January 06, 2010 4:42 PM Subject: TSGL: OE6 Will and Won't Send Attachments(its confusing) > Hey All, > > I've run into a problem with a co-workers machine. He's using OE6 and has > always been able to send emails with attachments up until 2 days ago. > > We can send emails without attachments just fine, but as soon as you add > items totaling over 1MB it does 3 things: > 1) It gives me a warning and says to look below for errors, but it's > completely blank textarea on both tabs. > 2) It stays in the outbox and keeps resending everytime the > Send/Receive button is pushed(or auto runs). > 3) The messages does get sent, but isn't removed from the outbox. I've > done > 32 tests with varying sizes and all of them get sent to the end user just > fine, but it stays in the outbox and keep resending. > > I've tried disabling, and even removing Norton but that didn't change > anything. We called the ISP's tech support and he's able to send up to > 20MB's attachments. I also installed Thunderbird as a test, and it sent > all > messages(w/ and w/o attachments) perfectly fine. > > I've run out of ideas, we require OE6 because of Act contact manager. He > claims he wasn't doing anything and didn't change anything to cause this. > and Event manager shows nothing. > > TIA > > -- > Thanks > Ian R-P > _______________________________________________ > Tech Support Guy Mailing List > http://www.tsgserver.com/list/ From ian at iarp.ca Wed Jan 6 12:54:15 2010 From: ian at iarp.ca (Ian Ramsey-Planck) Date: Wed, 6 Jan 2010 12:54:15 -0500 Subject: TSGL: OE6 Will and Won't Send Attachments(its confusing) In-Reply-To: <4B44A024.1080203@gmail.com> References: <4B44A024.1080203@gmail.com> Message-ID: Hey, Does anyone know what maximums OE6 has? I just did a count and he has 16,478 messages totaling 9.60GB's I created a new identity and setup the email account without importing the old emails and it successfully sent anything of size up to 15mb's. But as soon as i imported everything, the problem comes right back. I think i'm going to try talking him into getting rid of emails he doesn't need. On Wed, Jan 6, 2010 at 9:37 AM, Ron Grant wrote: > In OE, I have always been able to repair it by creating a new identity, > then copy all of the old folders into that new identity. > Once all is working in the new identity then the old one can be deleted. > Seems it corrupts itself at times and this is an effective fix. > > I have done this before in OE6, but of course this program is not supported > by Microsoft anymore as they have moved on to Windows Mail. > > Ron > > > Ian Ramsey-Planck wrote: > >> Hey All, >> >> I've run into a problem with a co-workers machine. He's using OE6 and has >> always been able to send emails with attachments up until 2 days ago. >> >> We can send emails without attachments just fine, but as soon as you add >> items totaling over 1MB it does 3 things: >> 1) It gives me a warning and says to look below for errors, but it's >> completely blank textarea on both tabs. >> 2) It stays in the outbox and keeps resending everytime the >> Send/Receive button is pushed(or auto runs). >> 3) The messages does get sent, but isn't removed from the outbox. I've >> done >> 32 tests with varying sizes and all of them get sent to the end user just >> fine, but it stays in the outbox and keep resending. >> >> I've tried disabling, and even removing Norton but that didn't change >> anything. We called the ISP's tech support and he's able to send up to >> 20MB's attachments. I also installed Thunderbird as a test, and it sent >> all >> messages(w/ and w/o attachments) perfectly fine. >> >> I've run out of ideas, we require OE6 because of Act contact manager. He >> claims he wasn't doing anything and didn't change anything to cause this. >> and Event manager shows nothing. >> >> TIA >> >> >> > > -- > Is your computer changing the world? > http://www.worldcommunitygrid.org/index.jsp > > http://twitter.com/nortnarg > > > > > _______________________________________________ > Tech Support Guy Mailing List > http://www.tsgserver.com/list/ > -- Thanks Ian R-P From nortnarg at gmail.com Wed Jan 6 13:48:37 2010 From: nortnarg at gmail.com (Ron Grant) Date: Wed, 06 Jan 2010 12:48:37 -0600 Subject: TSGL: OE6 Will and Won't Send Attachments(its confusing) In-Reply-To: References: <4B44A024.1080203@gmail.com> Message-ID: <4B44DB05.1010901@gmail.com> OE can't handle that many files in the program reliably. I don't know of the recommended limit, but I think it would be well below 9.6 gb. I would save emails that are needed, to a file in Windows, outside of the OE program. Ian Ramsey-Planck wrote: > Hey, > > Does anyone know what maximums OE6 has? I just did a count and he has 16,478 > messages totaling 9.60GB's > > I created a new identity and setup the email account without importing the > old emails and it successfully sent anything of size up to 15mb's. But as > soon as i imported everything, the problem comes right back. I think i'm > going to try talking him into getting rid of emails he doesn't need. From orf at internode.on.net Thu Jan 7 03:14:08 2010 From: orf at internode.on.net (Orf Bartrop) Date: Thu, 07 Jan 2010 19:14:08 +1100 Subject: TSGL: Powerdesk highjacked control panel Message-ID: <4B4597D0.3040400@internode.on.net> In stead of using Windows Explorer as a file manager I recently loaded PowerDesk onto a computer using Windows 7. Now when clicking on control panel (Start - Control Panel) it opens powerdesk instead of control panel. Does anyone know how to reset control panel so that it opens as a stand alone program? From jonpan at onlinehome.de Thu Jan 7 04:10:31 2010 From: jonpan at onlinehome.de (Jon) Date: Thu, 7 Jan 2010 10:10:31 +0100 Subject: TSGL: Powerdesk highjacked control panel References: <4B4597D0.3040400@internode.on.net> Message-ID: <668B48DD934945A096A16EAD72DBBA6B@johnsp2> In XP, at least, you can put a shortcut icon to C:\WINDOWS\system32\control.exe onto the desktop. Don't know about WIN7 but maybe it's similar? John Od/G ----- Original Message ----- From: Orf Bartrop To: TSGL Sent: Thursday, January 07, 2010 9:14 AM Subject: TSGL: Powerdesk highjacked control panel In stead of using Windows Explorer as a file manager I recently loaded PowerDesk onto a computer using Windows 7. Now when clicking on control panel (Start - Control Panel) it opens powerdesk instead of control panel. Does anyone know how to reset control panel so that it opens as a stand alone program? _______________________________________________ Tech Support Guy Mailing List http://www.tsgserver.com/list/ From rbrunton at accesswave.ca Thu Jan 7 05:21:21 2010 From: rbrunton at accesswave.ca (Ron Brunton) Date: Thu, 07 Jan 2010 06:21:21 -0400 Subject: TSGL: Powerdesk highjacked control panel In-Reply-To: <668B48DD934945A096A16EAD72DBBA6B@johnsp2> References: <4B4597D0.3040400@internode.on.net> <668B48DD934945A096A16EAD72DBBA6B@johnsp2> Message-ID: <000001ca8f83$28af5f30$7a0e1d90$@ca> Try typing "Control ..." (without the quotation marks) into the search input when you press the Windows key (that brings up the Start menu). When I do that, the first item at the top of the list that appears is the Control Panel applet. It is named and has the Control Panel icon associated with it. Then click on the list item. Ron -----Original Message----- From: list-bounces at tsgserver.com [mailto:list-bounces at tsgserver.com] On Behalf Of Jon Sent: January-07-10 5:11 AM To: Tech Support Guy Mailing List Subject: Re: TSGL: Powerdesk highjacked control panel In XP, at least, you can put a shortcut icon to C:\WINDOWS\system32\control.exe onto the desktop. Don't know about WIN7 but maybe it's similar? John Od/G ----- Original Message ----- From: Orf Bartrop To: TSGL Sent: Thursday, January 07, 2010 9:14 AM Subject: TSGL: Powerdesk highjacked control panel In stead of using Windows Explorer as a file manager I recently loaded PowerDesk onto a computer using Windows 7. Now when clicking on control panel (Start - Control Panel) it opens powerdesk instead of control panel. Does anyone know how to reset control panel so that it opens as a stand alone program? _______________________________________________ Tech Support Guy Mailing List http://www.tsgserver.com/list/ _______________________________________________ Tech Support Guy Mailing List http://www.tsgserver.com/list/ __________ Information from ESET Smart Security, version of virus signature database 4749 (20100106) __________ The message was checked by ESET Smart Security. http://www.eset.com __________ Information from ESET Smart Security, version of virus signature database 4749 (20100106) __________ The message was checked by ESET Smart Security. http://www.eset.com From orf at internode.on.net Thu Jan 7 05:48:51 2010 From: orf at internode.on.net (Orf Bartrop) Date: Thu, 07 Jan 2010 21:48:51 +1100 Subject: TSGL: Powerdesk highjacked control panel In-Reply-To: <668B48DD934945A096A16EAD72DBBA6B@johnsp2> References: <4B4597D0.3040400@internode.on.net> <668B48DD934945A096A16EAD72DBBA6B@johnsp2> Message-ID: <4B45BC13.9070006@internode.on.net> I did a search for control.exe earlier today and it didn't show. Hence my original message. Ron, I tried your suggestion in Vista and was able to make a shortcut to control,panel. I will try it on the Windows 7 computer over the weekend. Jon wrote: > In XP, at least, you can put a shortcut icon to C:\WINDOWS\system32\control.exe onto the desktop. > Don't know about WIN7 but maybe it's similar? > > John > Od/G > ----- Original Message ----- > From: Orf Bartrop > To: TSGL > Sent: Thursday, January 07, 2010 9:14 AM > Subject: TSGL: Powerdesk highjacked control panel > > > In stead of using Windows Explorer as a file manager I recently loaded > PowerDesk onto a computer using Windows 7. Now when clicking on control > panel (Start - Control Panel) it opens powerdesk instead of control panel. > Does anyone know how to reset control panel so that it opens as a stand > alone program? > > _______________________________________________ > Tech Support Guy Mailing List > http://www.tsgserver.com/list/ > _______________________________________________ > Tech Support Guy Mailing List > http://www.tsgserver.com/list/ > > From edlynn at usa.com Thu Jan 7 19:00:01 2010 From: edlynn at usa.com (EdlynnUSA) Date: Thu, 7 Jan 2010 19:00:01 -0500 Subject: TSGL: poblem boiled down to... Message-ID: <49D6BD5D9C2A4941B13EB4A6754F4C11@mine> At present, I have a laptop 'docked' and acting like a desktop. This wired Dell Inspiron 9100 is 6+ years old and Santa just delivered a Dell wireless Precision 4400to me as a replacement, and my wife said she would use the WIRED Inspiron to play in the Internet. My system setup includes an ethernet wired cable modem. My wife would roam about 50 ft from me and want the freedom of being online whenever she wants. That's OK with me, but how can I do that. I am ready to introduce a router, but how can she wander with a wired connection? Is there a way to adapt the Inspiron laptop to a wireless unit allowing her to reach the router or my Precision? Both of our laptops have plenty of USB ports. Setting up the little network seems simple enough, except for the complication of the wired and wireless laptops. Thanks for your suggestions. From alan_mitchell at mindspring.com Fri Jan 8 08:30:29 2010 From: alan_mitchell at mindspring.com (Alan Mitchell) Date: Fri, 8 Jan 2010 08:30:29 -0500 Subject: TSGL: poblem boiled down to... In-Reply-To: <49D6BD5D9C2A4941B13EB4A6754F4C11@mine> References: <49D6BD5D9C2A4941B13EB4A6754F4C11@mine> Message-ID: <16786EEA338147FB95170C5370AF84BD@DESKTOP> That seems like a simple, straightforward problem with several possible, easy solutions. Even a 6 year old laptop will have PC card slots built-in. You can purchase wireless PC cards for $30 - $50, depending on the speed you want (since she's only going to be browsing, etc on the Inet, her speed will be limited by the speed of your Internet connection, so I'd recommend that you investigate the least expensive PC cards available (you can order on-line at a number of sites). Before purchasing, however, do check the specs on the wireless PC card to make sure it's compatible with your OS. Simply follow the instructions (some cards require that you first load the software THEN insert the card, and some want you to go the other way). Find your wireless connection using the software, set up the same encryption as you are using on the router, and you should be in business. The other option is to purchase a USB wireless connection (which might take the form of a thumb drive or it might be similar to a small router with an antenna). Same set of precautions apply about verifying compatibility with your OS). Good luck -----Original Message----- From: list-bounces at tsgserver.com [mailto:list-bounces at tsgserver.com] On Behalf Of EdlynnUSA Sent: Thursday, January 07, 2010 7:00 PM To: TechSupportGuys Subject: TSGL: poblem boiled down to... At present, I have a laptop 'docked' and acting like a desktop. This wired Dell Inspiron 9100 is 6+ years old and Santa just delivered a Dell wireless Precision 4400to me as a replacement, and my wife said she would use the WIRED Inspiron to play in the Internet. My system setup includes an ethernet wired cable modem. My wife would roam about 50 ft from me and want the freedom of being online whenever she wants. That's OK with me, but how can I do that. I am ready to introduce a router, but how can she wander with a wired connection? Is there a way to adapt the Inspiron laptop to a wireless unit allowing her to reach the router or my Precision? Both of our laptops have plenty of USB ports. Setting up the little network seems simple enough, except for the complication of the wired and wireless laptops. Thanks for your suggestions. _______________________________________________ Tech Support Guy Mailing List http://www.tsgserver.com/list/ From coover at fastmail.fm Fri Jan 8 17:23:29 2010 From: coover at fastmail.fm (Russell W. Coover) Date: Fri, 8 Jan 2010 14:23:29 -0800 Subject: TSGL: poblem boiled down to... In-Reply-To: <49D6BD5D9C2A4941B13EB4A6754F4C11@mine> References: <49D6BD5D9C2A4941B13EB4A6754F4C11@mine> Message-ID: Does your wife really wish to have 50 feet of network cable attached to your laptop wherever she takes it in the house? It will run across the floor, tripping up the unwary walker within the house and generally be a nuisance? Sure it can be done. You'll need some sort of router, wireless or wired, to be connected to your DSL or Cable modem by network cable, and then connect the router to the computer. But that's crazy! You need a wireless router to be connected to the modem, and if the laptop doesn't already have a network receiver/transmitter already within it, a wireless network adapter. There are two types of wireless network adapters that are easy to find and easy to install. The first is one that kind of looks like a credit card ... a PCMCIA adapter. Almost all laptops have a PCMCIA slot built right into them. If your laptop is 6 1/2 years old, it surely has such a slot. But even if it doesn't have that slot, the second kind of network adapter works with a USB slot which virtually all computers built since 1998 have. Already using all the USB slots? Purchase an inexpensive USB Hub. You can get one at Walmart for about $12 or even less at discount electronic parts stores or mail order. I'd guess your wife's objection to wireless is security. Most good wireless routers can be EASILY configured to be safe. If you use WPA security measures with them, it is almost impossible to break the encryption. Yes, it can be done but do you actually think somebody is going to come to your house and spend days and days attempting to find a way to get into your system? Not unless you have millions of dollars or national secrets to be stolen! And the security is as easy as remembering a passphrase. "Theraininspainfallsmainlyintheplain" is an example of such a passphrase. The passphrase I've set up for my church is a sentence from the Bible ... no, it's not John 3:16, but that would make a wonder passphrase. And you should only have to teach your computer the passphrase once. You do not have to enter it every time you go online. Your computer, of course, would have to support WPA and you may have to update it to do so ... but that shouldn't be a problem, particularly if your computer is XP Service Pack 2 or higher. However, I have a Windows 2000 computer that works with WPA, so that can be done, too. There is another wireless network security configuration called WEP. That is, unfortunately, easy to break, so I would suggest you keep away from that. Use WPA and you and your wife will be safe from the evil ones. Russ -----Original Message----- From: list-bounces at tsgserver.com [mailto:list-bounces at tsgserver.com] On Behalf Of EdlynnUSA Sent: Thursday, January 07, 2010 4:00 PM To: TechSupportGuys Subject: TSGL: poblem boiled down to... At present, I have a laptop 'docked' and acting like a desktop. This wired Dell Inspiron 9100 is 6+ years old and Santa just delivered a Dell wireless Precision 4400to me as a replacement, and my wife said she would use the WIRED Inspiron to play in the Internet. My system setup includes an ethernet wired cable modem. My wife would roam about 50 ft from me and want the freedom of being online whenever she wants. That's OK with me, but how can I do that. I am ready to introduce a router, but how can she wander with a wired connection? Is there a way to adapt the Inspiron laptop to a wireless unit allowing her to reach the router or my Precision? Both of our laptops have plenty of USB ports. Setting up the little network seems simple enough, except for the complication of the wired and wireless laptops. Thanks for your suggestions. _______________________________________________ Tech Support Guy Mailing List http://www.tsgserver.com/list/ From edlynn at usa.com Fri Jan 8 18:30:35 2010 From: edlynn at usa.com (EdlynnUSA) Date: Fri, 8 Jan 2010 18:30:35 -0500 Subject: TSGL: poblem boiled down to... References: <49D6BD5D9C2A4941B13EB4A6754F4C11@mine> Message-ID: <6C19858F857F4025ACD34C26EF2393C5@mine> no message was accompanying your returning a copy of my post. ED ----- Original Message ----- From: EdlynnUSA To: TechSupportGuys Sent: Thursday, January 07, 2010 7:00 PM Subject: TSGL: poblem boiled down to... At present, I have a laptop 'docked' and acting like a desktop. This wired Dell Inspiron 9100 is 6+ years old and Santa just delivered a Dell wireless Precision 4400to me as a replacement, and my wife said she would use the WIRED Inspiron to play in the Internet. My system setup includes an ethernet wired cable modem. My wife would roam about 50 ft from me and want the freedom of being online whenever she wants. That's OK with me, but how can I do that. I am ready to introduce a router, but how can she wander with a wired connection? Is there a way to adapt the Inspiron laptop to a wireless unit allowing her to reach the router or my Precision? Both of our laptops have plenty of USB ports. Setting up the little network seems simple enough, except for the complication of the wired and wireless laptops. Thanks for your suggestions. _______________________________________________ Tech Support Guy Mailing List http://www.tsgserver.com/list/ From coover at fastmail.fm Fri Jan 8 19:34:35 2010 From: coover at fastmail.fm (Russell W. Coover) Date: Fri, 8 Jan 2010 16:34:35 -0800 Subject: TSGL: FW: poblem boiled down to... Message-ID: <71489728E9644FB9AB3BAABFFFC7750B@AcerLaptopPC> Ed, Did you receive the following reply? Russ -----Original Message----- From: Russell W. Coover [mailto:coover at fastmail.fm] Sent: Friday, January 08, 2010 2:23 PM To: 'Tech Support Guy Mailing List' Subject: RE: TSGL: poblem boiled down to... Does your wife really wish to have 50 feet of network cable attached to your laptop wherever she takes it in the house? It will run across the floor, tripping up the unwary walker within the house and generally be a nuisance? Sure it can be done. You'll need some sort of router, wireless or wired, to be connected to your DSL or Cable modem by network cable, and then connect the router to the computer. But that's crazy! You need a wireless router to be connected to the modem, and if the laptop doesn't already have a network receiver/transmitter already within it, a wireless network adapter. There are two types of wireless network adapters that are easy to find and easy to install. The first is one that kind of looks like a credit card ... a PCMCIA adapter. Almost all laptops have a PCMCIA slot built right into them. If your laptop is 6 1/2 years old, it surely has such a slot. But even if it doesn't have that slot, the second kind of network adapter works with a USB slot which virtually all computers built since 1998 have. Already using all the USB slots? Purchase an inexpensive USB Hub. You can get one at Walmart for about $12 or even less at discount electronic parts stores or mail order. I'd guess your wife's objection to wireless is security. Most good wireless routers can be EASILY configured to be safe. If you use WPA security measures with them, it is almost impossible to break the encryption. Yes, it can be done but do you actually think somebody is going to come to your house and spend days and days attempting to find a way to get into your system? Not unless you have millions of dollars or national secrets to be stolen! And the security is as easy as remembering a passphrase. "Theraininspainfallsmainlyintheplain" is an example of such a passphrase. The passphrase I've set up for my church is a sentence from the Bible ... no, it's not John 3:16, but that would make a wonder passphrase. And you should only have to teach your computer the passphrase once. You do not have to enter it every time you go online. Your computer, of course, would have to support WPA and you may have to update it to do so ... but that shouldn't be a problem, particularly if your computer is XP Service Pack 2 or higher. However, I have a Windows 2000 computer that works with WPA, so that can be done, too. There is another wireless network security configuration called WEP. That is, unfortunately, easy to break, so I would suggest you keep away from that. Use WPA and you and your wife will be safe from the evil ones. Russ -----Original Message----- From: list-bounces at tsgserver.com [mailto:list-bounces at tsgserver.com] On Behalf Of EdlynnUSA Sent: Thursday, January 07, 2010 4:00 PM To: TechSupportGuys Subject: TSGL: poblem boiled down to... At present, I have a laptop 'docked' and acting like a desktop. This wired Dell Inspiron 9100 is 6+ years old and Santa just delivered a Dell wireless Precision 4400to me as a replacement, and my wife said she would use the WIRED Inspiron to play in the Internet. My system setup includes an ethernet wired cable modem. My wife would roam about 50 ft from me and want the freedom of being online whenever she wants. That's OK with me, but how can I do that. I am ready to introduce a router, but how can she wander with a wired connection? Is there a way to adapt the Inspiron laptop to a wireless unit allowing her to reach the router or my Precision? Both of our laptops have plenty of USB ports. Setting up the little network seems simple enough, except for the complication of the wired and wireless laptops. Thanks for your suggestions. _______________________________________________ Tech Support Guy Mailing List http://www.tsgserver.com/list/ From Engineman1 at aol.com Fri Jan 8 21:32:19 2010 From: Engineman1 at aol.com (Engineman1 at aol.com) Date: Fri, 8 Jan 2010 21:32:19 EST Subject: TSGL: Lost GB's Message-ID: I just purchased a new Toshiba laptop with 4? GB of RAM, 64 bit Win 7 and a 500? GB HD. In system information it says that only 3.75 GB of the ram is useable, also I find that my HD only holds 454 GB. I can sort of understand this, I think we need a truth in advertising law in the computer industry but the real spoiler for my excitement about the new machine came when I went into disk management to create some partitions. I like to have a C partition for my OS, D for applications and E for storage. Partition manager told me I already have 3 partitions, a C partition with the OS, a 1.46 GB recovery partition (which is OK I guess since they were too cheap to give me a system DVD.) But also there is a 10.27 GB which it says is a healthy primary partition but I cant do anything with it except delete it. I got a warning that there was data on which I would lose if I did that. I cannot give these drives letters or see them in Windows explorer. I tried Acronis and EPM on it with no more luck than finding out that they wanted me to pay a lot of money for 64 bit programs with no assurance that they would do what I want. I guess I can live with my problem for awhile but I would like to find out what's in that 10.27 GB partition and whether I can delete it and merge it to one of the others. Engineman From coover at fastmail.fm Fri Jan 8 22:14:44 2010 From: coover at fastmail.fm (Russell W. Coover) Date: Fri, 8 Jan 2010 19:14:44 -0800 Subject: TSGL: Lost GB's In-Reply-To: References: Message-ID: I can't tell you about the 10.27 GB partition, but can give you a couple of answers. You probably do have 4 GB of RAM installed, but my guess is that .25 GB (256 MB) of it is reserved to run your video card. That leaves only 3.75 GB available to use with the Operating System. This is not unusual at all and is almost always the case with laptops. You also mention that your 500 GB Hard Drive holds only 454 GB. That occurs because of the strange mathematics of computer storage. It is caused by the FACT that 1000 bytes do not make a Kilobyte. Close, but not quite. Bytes are measured in powers of 2 ... that is 2, 4, 8, 16, 32, 64, 128, 256, 512, 1024 ... So the closest measure to 1000 is 1024. There are 1024 bytes in a Kilobyte. There are 1024 Kilobytes in a Megabyte. There are 1024 Megabytes in a Gigabyte. My calculator tells me that a MB is actually 1,048,576 bytes, and a GB is 1,073,741,824 bytes. So what happens is that a manufacture will make a hard drive with 500,000,000,000 bytes and call it 500 GB. The problem is that 500 GB requires 536,870,912,000 bytes, and that the one manufactured is actually between 465 and 466 true GB. Subtract the partitions you cannot use and you end up with 454 GB. Truth in advertising we do not have. The manufacturers are simply taking advantage of the fact that most folks are poor mathematicians. It should be a crime. And you really should encourage your children and grandchildren to pay attention in Math class (my editorial as a former -retired- Professor of Mathematics). Russ Coover -----Original Message----- From: list-bounces at tsgserver.com [mailto:list-bounces at tsgserver.com] On Behalf Of Engineman1 at aol.com Sent: Friday, January 08, 2010 6:32 PM To: List at tsgserver.com Subject: TSGL: Lost GB's I just purchased a new Toshiba laptop with 4? GB of RAM, 64 bit Win 7 and a 500? GB HD. In system information it says that only 3.75 GB of the ram is useable, also I find that my HD only holds 454 GB. I can sort of understand this, I think we need a truth in advertising law in the computer industry but the real spoiler for my excitement about the new machine came when I went into disk management to create some partitions. I like to have a C partition for my OS, D for applications and E for storage. Partition manager told me I already have 3 partitions, a C partition with the OS, a 1.46 GB recovery partition (which is OK I guess since they were too cheap to give me a system DVD.) But also there is a 10.27 GB which it says is a healthy primary partition but I cant do anything with it except delete it. I got a warning that there was data on which I would lose if I did that. I cannot give these drives letters or see them in Windows explorer. I tried Acronis and EPM on it with no more luck than finding out that they wanted me to pay a lot of money for 64 bit programs with no assurance that they would do what I want. I guess I can live with my problem for awhile but I would like to find out what's in that 10.27 GB partition and whether I can delete it and merge it to one of the others. Engineman _______________________________________________ Tech Support Guy Mailing List http://www.tsgserver.com/list/ From dogbert at earthlink.net Sat Jan 9 11:14:54 2010 From: dogbert at earthlink.net (Dogbert) Date: Sat, 9 Jan 2010 11:14:54 -0500 Subject: TSGL: Lost GB's In-Reply-To: References: Message-ID: <002f01ca9146$e23590e0$0201a8c0@hbcanon> For those who have always wondered about the apparent discrepancies... Read bottom first to get question. A 'byte' can be considered equal to a 'Character'. Hartman -----Original Message----- From: list-bounces at tsgserver.com [mailto:list-bounces at tsgserver.com] On Behalf Of Russell W. Coover Sent: Friday, January 08, 2010 22:15 To: 'Tech Support Guy Mailing List' Subject: Re: TSGL: Lost GB's I can't tell you about the 10.27 GB partition, but can give you a couple of answers. You probably do have 4 GB of RAM installed, but my guess is that .25 GB (256 MB) of it is reserved to run your video card. That leaves only 3.75 GB available to use with the Operating System. This is not unusual at all and is almost always the case with laptops. You also mention that your 500 GB Hard Drive holds only 454 GB. That occurs because of the strange mathematics of computer storage. It is caused by the FACT that 1000 bytes do not make a Kilobyte. Close, but not quite. Bytes are measured in powers of 2 ... that is 2, 4, 8, 16, 32, 64, 128, 256, 512, 1024 ... So the closest measure to 1000 is 1024. There are 1024 bytes in a Kilobyte. There are 1024 Kilobytes in a Megabyte. There are 1024 Megabytes in a Gigabyte. My calculator tells me that a MB is actually 1,048,576 bytes, and a GB is 1,073,741,824 bytes. So what happens is that a manufacture will make a hard drive with 500,000,000,000 bytes and call it 500 GB. The problem is that 500 GB requires 536,870,912,000 bytes, and that the one manufactured is actually between 465 and 466 true GB. Subtract the partitions you cannot use and you end up with 454 GB. Truth in advertising we do not have. The manufacturers are simply taking advantage of the fact that most folks are poor mathematicians. It should be a crime. And you really should encourage your children and grandchildren to pay attention in Math class (my editorial as a former -retired- Professor of Mathematics). Russ Coover -----Original Message----- From: list-bounces at tsgserver.com [mailto:list-bounces at tsgserver.com] On Behalf Of Engineman1 at aol.com Sent: Friday, January 08, 2010 6:32 PM To: List at tsgserver.com Subject: TSGL: Lost GB's I just purchased a new Toshiba laptop with 4? GB of RAM, 64 bit Win 7 and a 500? GB HD. In system information it says that only 3.75 GB of the ram is useable, also I find that my HD only holds 454 GB. I can sort of understand this, I think we need a truth in advertising law in the computer industry but the real spoiler for my excitement about the new machine came when I went into disk management to create some partitions. I like to have a C partition for my OS, D for applications and E for storage. Partition manager told me I already have 3 partitions, a C partition with the OS, a 1.46 GB recovery partition (which is OK I guess since they were too cheap to give me a system DVD.) But also there is a 10.27 GB which it says is a healthy primary partition but I cant do anything with it except delete it. I got a warning that there was data on which I would lose if I did that. I cannot give these drives letters or see them in Windows explorer. I tried Acronis and EPM on it with no more luck than finding out that they wanted me to pay a lot of money for 64 bit programs with no assurance that they would do what I want. I guess I can live with my problem for awhile but I would like to find out what's in that 10.27 GB partition and whether I can delete it and merge it to one of the others. Engineman From kathryn at bassett.net Sat Jan 9 18:37:26 2010 From: kathryn at bassett.net (Kathryn Bassett) Date: Sat, 9 Jan 2010 15:37:26 -0800 Subject: TSGL: Excel 2007 dates question Message-ID: <00fe01ca9184$b3a472d0$1aed5870$@net> Vista Business SP2 in case it makes a difference to my question. I have Regional/Language Options Long Date set to "dddd, MMMM dd, yyyy" (Saturday, January 09, 2010) and Short Date set to "dd MMM yyyy" (9 Jan 2010). In the header of my spreadsheet, I have "Printed &[Date]". My question is, why does the header print "Printed 09 01 2010" instead of "Printed 9 Jan 2010"? How do I fix it? -- Kathryn Rhinehart Bassett (Pasadena CA) "Genealogy is my bag" "GH is my soap" kathryn at bassett.net http://bassett.net?? From hdavis1 at gmail.com Sat Jan 9 19:49:04 2010 From: hdavis1 at gmail.com (H Davis) Date: Sat, 09 Jan 2010 19:49:04 -0500 Subject: TSGL: Excel 2007 dates question In-Reply-To: <00fe01ca9184$b3a472d0$1aed5870$@net> References: <00fe01ca9184$b3a472d0$1aed5870$@net> Message-ID: <4B492400.5000105@gmail.com> Kathryn, Check under formatting in your spreadsheet program and see if the date format set there isn't what's controlling what gets printed. H Davis Kathryn Bassett wrote: > Vista Business SP2 in case it makes a difference to my question. > > I have Regional/Language Options Long Date set to "dddd, MMMM dd, yyyy" > (Saturday, January 09, 2010) and Short Date set to "dd MMM yyyy" (9 Jan > 2010). > > In the header of my spreadsheet, I have "Printed &[Date]". > > My question is, why does the header print "Printed 09 01 2010" instead of > "Printed 9 Jan 2010"? How do I fix it? > > > -- > Kathryn Rhinehart Bassett (Pasadena CA) > "Genealogy is my bag" "GH is my soap" > kathryn at bassett.net > http://bassett.net > > > > _______________________________________________ > Tech Support Guy Mailing List > http://www.tsgserver.com/list/ > > -- H Davis hdavis1 at gmail.com From kathryn at bassett.net Sat Jan 9 23:10:44 2010 From: kathryn at bassett.net (Kathryn Bassett) Date: Sat, 9 Jan 2010 20:10:44 -0800 Subject: TSGL: Excel 2007 dates question In-Reply-To: <4B492400.5000105@gmail.com> References: <00fe01ca9184$b3a472d0$1aed5870$@net> <4B492400.5000105@gmail.com> Message-ID: <013901ca91aa$e2178320$a6468960$@net> I haven't been able to find anyplace to set it. In Excel Options, I've gone through everything several times and don't see where to change it so that it uses the computer's settings. There must be someplace, because when formatting a cell to use short date, and type "26 jan 10" it comes out "26 01 2010" and if I format a cell to use long date and type "26 jan 10", it comes out correctly as "Tuesday, January 26, 2010". So it's honoring the computer long date but not the computer short date. Kathryn > -----Original Message----- > From: list-bounces at tsgserver.com [mailto:list-bounces at tsgserver.com] On > Behalf Of H Davis > Sent: Saturday, January 09, 2010 4:49 PM > To: Tech Support Guy Mailing List > Subject: Re: TSGL: Excel 2007 dates question > > Kathryn, > > Check under formatting in your spreadsheet program and see if the date > format set there isn't what's controlling what gets printed. > > H Davis > > Kathryn Bassett wrote: > > Vista Business SP2 in case it makes a difference to my question. > > > > I have Regional/Language Options Long Date set to "dddd, MMMM dd, > yyyy" > > (Saturday, January 09, 2010) and Short Date set to "dd MMM yyyy" (9 > Jan > > 2010). > > > > In the header of my spreadsheet, I have "Printed &[Date]". > > > > My question is, why does the header print "Printed 09 01 2010" > instead of > > "Printed 9 Jan 2010"? How do I fix it? > > > > > > -- > > Kathryn Rhinehart Bassett (Pasadena CA) > > "Genealogy is my bag" "GH is my soap" > > kathryn at bassett.net > > http://bassett.net > > > > > > > > _______________________________________________ > > Tech Support Guy Mailing List > > http://www.tsgserver.com/list/ > > > > > > -- > H Davis hdavis1 at gmail.com > > _______________________________________________ > Tech Support Guy Mailing List > http://www.tsgserver.com/list/ From embitt at westnet.com.au Sun Jan 10 01:00:39 2010 From: embitt at westnet.com.au (Merna Bitter) Date: Sun, 10 Jan 2010 16:00:39 +1000 Subject: TSGL: Excel 2007 dates question References: <00fe01ca9184$b3a472d0$1aed5870$@net> <4B492400.5000105@gmail.com> <013901ca91aa$e2178320$a6468960$@net> Message-ID: Does this help? (Same thread is in several forums.) http://www.pcreview.co.uk/forums/thread-3830791.php Merna ----- Original Message ----- From: "Kathryn Bassett" To: "'Tech Support Guy Mailing List'" Sent: Sunday, January 10, 2010 2:10 PM Subject: Re: TSGL: Excel 2007 dates question >I haven't been able to find anyplace to set it. In Excel Options, I've gone > through everything several times and don't see where to change it so that > it > uses the computer's settings. There must be someplace, because when > formatting a cell to use short date, and type "26 jan 10" it comes out "26 > 01 2010" and if I format a cell to use long date and type "26 jan 10", it > comes out correctly as "Tuesday, January 26, 2010". So it's honoring the > computer long date but not the computer short date. > > Kathryn > >> -----Original Message----- >> From: list-bounces at tsgserver.com [mailto:list-bounces at tsgserver.com] On >> Behalf Of H Davis >> Sent: Saturday, January 09, 2010 4:49 PM >> To: Tech Support Guy Mailing List >> Subject: Re: TSGL: Excel 2007 dates question >> >> Kathryn, >> >> Check under formatting in your spreadsheet program and see if the date >> format set there isn't what's controlling what gets printed. >> >> H Davis >> >> Kathryn Bassett wrote: >> > Vista Business SP2 in case it makes a difference to my question. >> > >> > I have Regional/Language Options Long Date set to "dddd, MMMM dd, >> yyyy" >> > (Saturday, January 09, 2010) and Short Date set to "dd MMM yyyy" (9 >> Jan >> > 2010). >> > >> > In the header of my spreadsheet, I have "Printed &[Date]". >> > >> > My question is, why does the header print "Printed 09 01 2010" >> instead of >> > "Printed 9 Jan 2010"? How do I fix it? >> > >> > >> > -- >> > Kathryn Rhinehart Bassett (Pasadena CA) >> > "Genealogy is my bag" "GH is my soap" >> > kathryn at bassett.net >> > http://bassett.net >> > >> > >> > >> > _______________________________________________ >> > Tech Support Guy Mailing List >> > http://www.tsgserver.com/list/ >> > >> > >> >> -- >> H Davis hdavis1 at gmail.com >> >> _______________________________________________ >> Tech Support Guy Mailing List >> http://www.tsgserver.com/list/ > > > _______________________________________________ > Tech Support Guy Mailing List > http://www.tsgserver.com/list/ From baracouder at aol.com Sun Jan 10 08:25:28 2010 From: baracouder at aol.com (AY) Date: Sun, 10 Jan 2010 13:25:28 +0000 Subject: TSGL: Vista activation. Message-ID: <1263129928.3426.13.camel@alan-laptop> Hello all, My young niece had problems with her laptop which was bought from a well known store and came with oem vista installed. Then after a few years she had major problems and took the lap to a local pc guy who recommended a refurbished laptop onto which he would place all her backed up data, so basically the same but Different. Now she is getting the message that she needs to "activate and that the copy is not genuine". The only thing I can think of is that is not the same type pc and there are differences in hardware. Apart from taking it back to the pc guy can someone help her out with info how to activate her laptop? Oh and by the way, from the little she has forwarded to me she has tried the number on the case but to no avail. Thanks for you're help, Alan. From tbrandl2 at chello.at Sun Jan 10 18:25:43 2010 From: tbrandl2 at chello.at (Tilman Brandl) Date: Mon, 11 Jan 2010 00:25:43 +0100 Subject: TSGL: OE6 Will and Won't Send Attachments(its confusing) References: <4B44A024.1080203@gmail.com> Message-ID: Ian, my IE6 holds about 8200 messages at below 1.8 GB size altogether. I too believe that OE6 above a certain size-limit tends to create problems - not sure what that size would be, but I would never let it get at 2 GB or beyond. Tilman ----- Original Message ----- From: "Ian Ramsey-Planck" To: "Tech Support Guy Mailing List" Sent: Wednesday, January 06, 2010 6:54 PM Subject: Re: TSGL: OE6 Will and Won't Send Attachments(its confusing) > Hey, > > Does anyone know what maximums OE6 has? I just did a count and he has 16,478 > messages totaling 9.60GB's > > I created a new identity and setup the email account without importing the > old emails and it successfully sent anything of size up to 15mb's. But as > soon as i imported everything, the problem comes right back. I think i'm > going to try talking him into getting rid of emails he doesn't need. > > On Wed, Jan 6, 2010 at 9:37 AM, Ron Grant wrote: > >> In OE, I have always been able to repair it by creating a new identity, >> then copy all of the old folders into that new identity. >> Once all is working in the new identity then the old one can be deleted. >> Seems it corrupts itself at times and this is an effective fix. >> >> I have done this before in OE6, but of course this program is not supported >> by Microsoft anymore as they have moved on to Windows Mail. >> >> Ron >> >> >> Ian Ramsey-Planck wrote: >> >>> Hey All, >>> >>> I've run into a problem with a co-workers machine. He's using OE6 and has >>> always been able to send emails with attachments up until 2 days ago. >>> >>> We can send emails without attachments just fine, but as soon as you add >>> items totaling over 1MB it does 3 things: >>> 1) It gives me a warning and says to look below for errors, but it's >>> completely blank textarea on both tabs. >>> 2) It stays in the outbox and keeps resending everytime the >>> Send/Receive button is pushed(or auto runs). >>> 3) The messages does get sent, but isn't removed from the outbox. I've >>> done >>> 32 tests with varying sizes and all of them get sent to the end user just >>> fine, but it stays in the outbox and keep resending. >>> >>> I've tried disabling, and even removing Norton but that didn't change >>> anything. We called the ISP's tech support and he's able to send up to >>> 20MB's attachments. I also installed Thunderbird as a test, and it sent >>> all >>> messages(w/ and w/o attachments) perfectly fine. >>> >>> I've run out of ideas, we require OE6 because of Act contact manager. He >>> claims he wasn't doing anything and didn't change anything to cause this. >>> and Event manager shows nothing. >>> >>> TIA >>> >>> >>> >> >> -- >> Is your computer changing the world? >> http://www.worldcommunitygrid.org/index.jsp >> >> http://twitter.com/nortnarg >> >> >> >> >> _______________________________________________ >> Tech Support Guy Mailing List >> http://www.tsgserver.com/list/ >> > > > > -- > Thanks > Ian R-P > _______________________________________________ > Tech Support Guy Mailing List > http://www.tsgserver.com/list/ > From embitt at westnet.com.au Sun Jan 10 19:28:53 2010 From: embitt at westnet.com.au (Merna Bitter) Date: Mon, 11 Jan 2010 10:28:53 +1000 Subject: TSGL: OE6 Will and Won't Send Attachments(its confusing) References: <4B44A024.1080203@gmail.com> Message-ID: <9969824A98B94A7DBD42249F8151A277@number15> http://kbalertz.com/Feedback.aspx?kbNumber=903095 Note third comment -- "MS Tech Support advised today 10/15/09 that 2GB is the maximum TOTAL of all .dbx files." The MS KB article 903095 itself is at http://support.microsoft.com/kb/903095 Merna ----- Original Message ----- From: "Tilman Brandl" To: "Tech Support Guy Mailing List" Sent: Monday, January 11, 2010 9:25 AM Subject: Re: TSGL: OE6 Will and Won't Send Attachments(its confusing) > Ian, > > my IE6 holds about 8200 messages at below 1.8 GB size altogether. I too > believe that OE6 above a certain size-limit tends to create problems - > not sure what that size would be, but I would never let it get at 2 GB or > beyond. > > Tilman > > ----- Original Message ----- > From: "Ian Ramsey-Planck" > To: "Tech Support Guy Mailing List" > Sent: Wednesday, January 06, 2010 6:54 PM > Subject: Re: TSGL: OE6 Will and Won't Send Attachments(its confusing) > > >> Hey, >> >> Does anyone know what maximums OE6 has? I just did a count and he has >> 16,478 >> messages totaling 9.60GB's >> >> I created a new identity and setup the email account without importing >> the >> old emails and it successfully sent anything of size up to 15mb's. But as >> soon as i imported everything, the problem comes right back. I think i'm >> going to try talking him into getting rid of emails he doesn't need. >> >> On Wed, Jan 6, 2010 at 9:37 AM, Ron Grant wrote: >> >>> In OE, I have always been able to repair it by creating a new identity, >>> then copy all of the old folders into that new identity. >>> Once all is working in the new identity then the old one can be deleted. >>> Seems it corrupts itself at times and this is an effective fix. >>> >>> I have done this before in OE6, but of course this program is not >>> supported >>> by Microsoft anymore as they have moved on to Windows Mail. >>> >>> Ron >>> >>> >>> Ian Ramsey-Planck wrote: >>> >>>> Hey All, >>>> >>>> I've run into a problem with a co-workers machine. He's using OE6 and >>>> has >>>> always been able to send emails with attachments up until 2 days ago. >>>> >>>> We can send emails without attachments just fine, but as soon as you >>>> add >>>> items totaling over 1MB it does 3 things: >>>> 1) It gives me a warning and says to look below for errors, but it's >>>> completely blank textarea on both tabs. >>>> 2) It stays in the outbox and keeps resending everytime the >>>> Send/Receive button is pushed(or auto runs). >>>> 3) The messages does get sent, but isn't removed from the outbox. I've >>>> done >>>> 32 tests with varying sizes and all of them get sent to the end user >>>> just >>>> fine, but it stays in the outbox and keep resending. >>>> >>>> I've tried disabling, and even removing Norton but that didn't change >>>> anything. We called the ISP's tech support and he's able to send up to >>>> 20MB's attachments. I also installed Thunderbird as a test, and it sent >>>> all >>>> messages(w/ and w/o attachments) perfectly fine. >>>> >>>> I've run out of ideas, we require OE6 because of Act contact manager. >>>> He >>>> claims he wasn't doing anything and didn't change anything to cause >>>> this. >>>> and Event manager shows nothing. >>>> >>>> TIA >>>> >>>> >>>> >>> >>> -- >>> Is your computer changing the world? >>> http://www.worldcommunitygrid.org/index.jsp >>> >>> http://twitter.com/nortnarg >>> >>> >>> >>> >>> _______________________________________________ >>> Tech Support Guy Mailing List >>> http://www.tsgserver.com/list/ >>> >> >> >> >> -- >> Thanks >> Ian R-P >> _______________________________________________ >> Tech Support Guy Mailing List >> http://www.tsgserver.com/list/ >> > > _______________________________________________ > Tech Support Guy Mailing List > http://www.tsgserver.com/list/ From coover at fastmail.fm Sun Jan 10 19:35:10 2010 From: coover at fastmail.fm (Russell W. Coover) Date: Sun, 10 Jan 2010 16:35:10 -0800 Subject: TSGL: Vista activation. In-Reply-To: <1263129928.3426.13.camel@alan-laptop> References: <1263129928.3426.13.camel@alan-laptop> Message-ID: <8F051B414E2E4F32BA70410582F75971@AcerLaptopPC> The problem probably is caused by her OEM Copy of Vista is probably from a different computer maker than the computer she is using it on. For example, her copy may be for a Toshiba, but the computer it is on may be an Acer. In this case, the old Toshiba OEM Key isn't valid with the Acer, and the Acer OEM key doesn't match the Toshiba software. My suggestion would be to contact support for the brand she now has and request a new OEM copy of the Recovery Disk. It may not be easy to get the manufacturer to send one, but being persistent usually works. This may also involve a small charge (some manufacturers require more than others) plus shipping and handling. And then, after backing up her data, a complete reinstall will be necessary. I do wish her well and hope she has no problems getting the disk ... some manufacturers are easier than others, but you may be in for a fight. Good luck. One more thing ... don't ever go back to that "local pc guy". He isn't ethical. Russ Coover -----Original Message----- From: list-bounces at tsgserver.com [mailto:list-bounces at tsgserver.com] On Behalf Of AY Sent: Sunday, January 10, 2010 5:25 AM To: Tech Support Guy Mailing List Subject: TSGL: Vista activation. Hello all, My young niece had problems with her laptop which was bought from a well known store and came with oem vista installed. Then after a few years she had major problems and took the lap to a local pc guy who recommended a refurbished laptop onto which he would place all her backed up data, so basically the same but Different. Now she is getting the message that she needs to "activate and that the copy is not genuine". The only thing I can think of is that is not the same type pc and there are differences in hardware. Apart from taking it back to the pc guy can someone help her out with info how to activate her laptop? Oh and by the way, from the little she has forwarded to me she has tried the number on the case but to no avail. Thanks for you're help, Alan. _______________________________________________ Tech Support Guy Mailing List http://www.tsgserver.com/list/ From embitt at westnet.com.au Sun Jan 10 20:24:43 2010 From: embitt at westnet.com.au (Merna Bitter) Date: Mon, 11 Jan 2010 11:24:43 +1000 Subject: TSGL: OE6 Will and Won't Send Attachments(its confusing) References: <4B44A024.1080203@gmail.com> <9969824A98B94A7DBD42249F8151A277@number15> Message-ID: <31ECA25E225A4995966A6AE9B6CBC891@number15> Another MS KB article that may or may not apply. http://207.46.225.250/kb/919453 Note that other KB articles are listed at the bottom of this one. Merna ----- Original Message ----- From: "Merna Bitter" To: "Tech Support Guy Mailing List" Sent: Monday, January 11, 2010 10:28 AM Subject: Re: TSGL: OE6 Will and Won't Send Attachments(its confusing) > > http://kbalertz.com/Feedback.aspx?kbNumber=903095 > Note third comment -- "MS Tech Support advised today 10/15/09 that 2GB is > the maximum TOTAL of all .dbx files." > > The MS KB article 903095 itself is at > http://support.microsoft.com/kb/903095 > > Merna > > > ----- Original Message ----- > From: "Tilman Brandl" > To: "Tech Support Guy Mailing List" > Sent: Monday, January 11, 2010 9:25 AM > Subject: Re: TSGL: OE6 Will and Won't Send Attachments(its confusing) > > >> Ian, >> >> my IE6 holds about 8200 messages at below 1.8 GB size altogether. I too >> believe that OE6 above a certain size-limit tends to create problems - >> not sure what that size would be, but I would never let it get at 2 GB or >> beyond. >> >> Tilman >> >> ----- Original Message ----- >> From: "Ian Ramsey-Planck" >> To: "Tech Support Guy Mailing List" >> Sent: Wednesday, January 06, 2010 6:54 PM >> Subject: Re: TSGL: OE6 Will and Won't Send Attachments(its confusing) >> >> >>> Hey, >>> >>> Does anyone know what maximums OE6 has? I just did a count and he has >>> 16,478 >>> messages totaling 9.60GB's >>> >>> I created a new identity and setup the email account without importing >>> the >>> old emails and it successfully sent anything of size up to 15mb's. But >>> as >>> soon as i imported everything, the problem comes right back. I think i'm >>> going to try talking him into getting rid of emails he doesn't need. >>> >>> On Wed, Jan 6, 2010 at 9:37 AM, Ron Grant wrote: >>> >>>> In OE, I have always been able to repair it by creating a new identity, >>>> then copy all of the old folders into that new identity. >>>> Once all is working in the new identity then the old one can be >>>> deleted. >>>> Seems it corrupts itself at times and this is an effective fix. >>>> >>>> I have done this before in OE6, but of course this program is not >>>> supported >>>> by Microsoft anymore as they have moved on to Windows Mail. >>>> >>>> Ron >>>> >>>> >>>> Ian Ramsey-Planck wrote: >>>> >>>>> Hey All, >>>>> >>>>> I've run into a problem with a co-workers machine. He's using OE6 and >>>>> has >>>>> always been able to send emails with attachments up until 2 days ago. >>>>> >>>>> We can send emails without attachments just fine, but as soon as you >>>>> add >>>>> items totaling over 1MB it does 3 things: >>>>> 1) It gives me a warning and says to look below for errors, but it's >>>>> completely blank textarea on both tabs. >>>>> 2) It stays in the outbox and keeps resending everytime the >>>>> Send/Receive button is pushed(or auto runs). >>>>> 3) The messages does get sent, but isn't removed from the outbox. I've >>>>> done >>>>> 32 tests with varying sizes and all of them get sent to the end user >>>>> just >>>>> fine, but it stays in the outbox and keep resending. >>>>> >>>>> I've tried disabling, and even removing Norton but that didn't change >>>>> anything. We called the ISP's tech support and he's able to send up to >>>>> 20MB's attachments. I also installed Thunderbird as a test, and it >>>>> sent >>>>> all >>>>> messages(w/ and w/o attachments) perfectly fine. >>>>> >>>>> I've run out of ideas, we require OE6 because of Act contact manager. >>>>> He >>>>> claims he wasn't doing anything and didn't change anything to cause >>>>> this. >>>>> and Event manager shows nothing. >>>>> >>>>> TIA >>>>> >>>>> >>>>> >>>> >>>> -- >>>> Is your computer changing the world? >>>> http://www.worldcommunitygrid.org/index.jsp >>>> >>>> http://twitter.com/nortnarg >>>> >>>> >>>> >>>> >>>> _______________________________________________ >>>> Tech Support Guy Mailing List >>>> http://www.tsgserver.com/list/ >>>> >>> >>> >>> >>> -- >>> Thanks >>> Ian R-P >>> _______________________________________________ >>> Tech Support Guy Mailing List >>> http://www.tsgserver.com/list/ >>> >> >> _______________________________________________ >> Tech Support Guy Mailing List >> http://www.tsgserver.com/list/ > > > _______________________________________________ > Tech Support Guy Mailing List > http://www.tsgserver.com/list/ From orf at internode.on.net Sun Jan 10 21:00:57 2010 From: orf at internode.on.net (Orf Bartrop) Date: Mon, 11 Jan 2010 13:00:57 +1100 Subject: TSGL: Powerdesk highjacked control panel In-Reply-To: <668B48DD934945A096A16EAD72DBBA6B@johnsp2> References: <4B4597D0.3040400@internode.on.net> <668B48DD934945A096A16EAD72DBBA6B@johnsp2> Message-ID: <4B4A8659.4040403@internode.on.net> The problem has been solved. The owner of the computer gave authority for two overseas friends to take control of his computer and fix the problem. This they did but I have no idea what they did. Thanks all for help and suggestions. Jon wrote: > In XP, at least, you can put a shortcut icon to C:\WINDOWS\system32\control.exe onto the desktop. > Don't know about WIN7 but maybe it's similar? > > John > Od/G > ----- Original Message ----- > From: Orf Bartrop > To: TSGL > Sent: Thursday, January 07, 2010 9:14 AM > Subject: TSGL: Powerdesk highjacked control panel > > > In stead of using Windows Explorer as a file manager I recently loaded > PowerDesk onto a computer using Windows 7. Now when clicking on control > panel (Start - Control Panel) it opens powerdesk instead of control panel. > Does anyone know how to reset control panel so that it opens as a stand > alone program? > > _______________________________________________ > Tech Support Guy Mailing List > http://www.tsgserver.com/list/ > _______________________________________________ > Tech Support Guy Mailing List > http://www.tsgserver.com/list/ > > From kathryn at bassett.net Sun Jan 10 21:18:15 2010 From: kathryn at bassett.net (Kathryn Bassett) Date: Sun, 10 Jan 2010 18:18:15 -0800 Subject: TSGL: Excel 2007 dates question In-Reply-To: References: <00fe01ca9184$b3a472d0$1aed5870$@net> <4B492400.5000105@gmail.com> <013901ca91aa$e2178320$a6468960$@net> Message-ID: <00d301ca9264$55c63b40$0152b1c0$@net> No, my problem is the opposite of the problem in the post you cited. That person wants the long date and I want the short date. The thread says "The options for date format in header/footer is limited to short date settings in Regional and Language settings." My problem is that it's not honoring what I have in the Regional and Language settings even though I'm *wanting* to use the short date. Thanks for trying. I'll post to that forum and see what happens. -- Kathryn Rhinehart Bassett (Pasadena CA) "Genealogy is my bag" "GH is my soap" kathryn at bassett.net http://bassett.net?? > -----Original Message----- > From: list-bounces at tsgserver.com [mailto:list-bounces at tsgserver.com] On > Behalf Of Merna Bitter > Sent: Saturday, January 09, 2010 10:01 PM > To: Tech Support Guy Mailing List > Subject: Re: TSGL: Excel 2007 dates question > > Does this help? (Same thread is in several forums.) > http://www.pcreview.co.uk/forums/thread-3830791.php > > Merna > > > > ----- Original Message ----- > From: "Kathryn Bassett" > To: "'Tech Support Guy Mailing List'" > Sent: Sunday, January 10, 2010 2:10 PM > Subject: Re: TSGL: Excel 2007 dates question > > > >I haven't been able to find anyplace to set it. In Excel Options, I've > gone > > through everything several times and don't see where to change it so > that > > it > > uses the computer's settings. There must be someplace, because when > > formatting a cell to use short date, and type "26 jan 10" it comes > out "26 > > 01 2010" and if I format a cell to use long date and type "26 jan > 10", it > > comes out correctly as "Tuesday, January 26, 2010". So it's honoring > the > > computer long date but not the computer short date. > > > > Kathryn > > > >> -----Original Message----- > >> From: list-bounces at tsgserver.com [mailto:list-bounces at tsgserver.com] > On > >> Behalf Of H Davis > >> Sent: Saturday, January 09, 2010 4:49 PM > >> To: Tech Support Guy Mailing List > >> Subject: Re: TSGL: Excel 2007 dates question > >> > >> Kathryn, > >> > >> Check under formatting in your spreadsheet program and see if the > date > >> format set there isn't what's controlling what gets printed. > >> > >> H Davis > >> > >> Kathryn Bassett wrote: > >> > Vista Business SP2 in case it makes a difference to my question. > >> > > >> > I have Regional/Language Options Long Date set to "dddd, MMMM dd, > >> yyyy" > >> > (Saturday, January 09, 2010) and Short Date set to "dd MMM yyyy" > (9 > >> Jan > >> > 2010). > >> > > >> > In the header of my spreadsheet, I have "Printed &[Date]". > >> > > >> > My question is, why does the header print "Printed 09 01 2010" > >> instead of > >> > "Printed 9 Jan 2010"? How do I fix it? > >> > > >> > > >> > -- > >> > Kathryn Rhinehart Bassett (Pasadena CA) > >> > "Genealogy is my bag" "GH is my soap" > >> > kathryn at bassett.net > >> > http://bassett.net > >> > > >> > > >> > > >> > _______________________________________________ > >> > Tech Support Guy Mailing List > >> > http://www.tsgserver.com/list/ > >> > > >> > > >> > >> -- > >> H Davis hdavis1 at gmail.com > >> > >> _______________________________________________ > >> Tech Support Guy Mailing List > >> http://www.tsgserver.com/list/ > > > > > > _______________________________________________ > > Tech Support Guy Mailing List > > http://www.tsgserver.com/list/ > > > _______________________________________________ > Tech Support Guy Mailing List > http://www.tsgserver.com/list/ From federal1862 at yahoo.com Wed Jan 13 15:00:12 2010 From: federal1862 at yahoo.com (Henry Stevenson) Date: Wed, 13 Jan 2010 12:00:12 -0800 (PST) Subject: TSGL: Odd Video Problem Message-ID: <450704.57249.qm@web62402.mail.re1.yahoo.com> I have a friend that has an Acer laptop connected to an Acer docking station with an 17" Acer monitor.??? When she goes to play a DVD the program that displays the DVD video executes as normal with a graphical control piece and then a window where one sees the video or contents of the DVD.?? The problem is that while the window to display the DVD's video is open on both the laptop screen and the LCD monitor, the actual video only displays on the laptop and not the monitor.?? It is almost as thought the video was removed from the monitor.? I checked that the screen resolutions are the same and the FN toggle F8 does not do anything. Why would the video be displayed on the laptop screen and not the monitor??? Very weird. Thanks, Hank From coover at fastmail.fm Wed Jan 13 17:59:51 2010 From: coover at fastmail.fm (Russell W. Coover) Date: Wed, 13 Jan 2010 14:59:51 -0800 Subject: TSGL: Odd Video Problem In-Reply-To: <450704.57249.qm@web62402.mail.re1.yahoo.com> References: <450704.57249.qm@web62402.mail.re1.yahoo.com> Message-ID: I don't know why this would happen, but wonder if you checked the "Display Properties" on the laptop. I suspect you might find the problem there. Russ Coover -----Original Message----- From: list-bounces at tsgserver.com [mailto:list-bounces at tsgserver.com] On Behalf Of Henry Stevenson Sent: Wednesday, January 13, 2010 12:00 PM To: list at tsgserver.com Subject: TSGL: Odd Video Problem I have a friend that has an Acer laptop connected to an Acer docking station with an 17" Acer monitor.??? When she goes to play a DVD the program that displays the DVD video executes as normal with a graphical control piece and then a window where one sees the video or contents of the DVD.?? The problem is that while the window to display the DVD's video is open on both the laptop screen and the LCD monitor, the actual video only displays on the laptop and not the monitor.?? It is almost as thought the video was removed from the monitor.? I checked that the screen resolutions are the same and the FN toggle F8 does not do anything. Why would the video be displayed on the laptop screen and not the monitor??? Very weird. Thanks, Hank _______________________________________________ Tech Support Guy Mailing List http://www.tsgserver.com/list/ From baracouder at aol.com Thu Jan 14 17:04:24 2010 From: baracouder at aol.com (AY) Date: Thu, 14 Jan 2010 22:04:24 +0000 Subject: TSGL: Vista activation. In-Reply-To: <8F051B414E2E4F32BA70410582F75971@AcerLaptopPC> References: <1263129928.3426.13.camel@alan-laptop> <8F051B414E2E4F32BA70410582F75971@AcerLaptopPC> Message-ID: <1263506664.2312.2.camel@alan-dtpc> Thanks for the help Russ, I will pass the info on to her but I know that the exams are top priority atm. Regards Alan. Ye the Local PC Guy has that local tag eh. On Sun, 2010-01-10 at 16:35 -0800, Russell W. Coover wrote: > The problem probably is caused by her OEM Copy of Vista is probably from a > different computer maker than the computer she is using it on. For example, > her copy may be for a Toshiba, but the computer it is on may be an Acer. In > this case, the old Toshiba OEM Key isn't valid with the Acer, and the Acer > OEM key doesn't match the Toshiba software. > > My suggestion would be to contact support for the brand she now has and > request a new OEM copy of the Recovery Disk. It may not be easy to get the > manufacturer to send one, but being persistent usually works. This may also > involve a small charge (some manufacturers require more than others) plus > shipping and handling. And then, after backing up her data, a complete > reinstall will be necessary. > > I do wish her well and hope she has no problems getting the disk ... some > manufacturers are easier than others, but you may be in for a fight. Good > luck. > > One more thing ... don't ever go back to that "local pc guy". He isn't > ethical. > > Russ Coover > > > > -----Original Message----- > From: list-bounces at tsgserver.com [mailto:list-bounces at tsgserver.com] On > Behalf Of AY > Sent: Sunday, January 10, 2010 5:25 AM > To: Tech Support Guy Mailing List > Subject: TSGL: Vista activation. > > Hello all, > My young niece had problems with her laptop which was bought from a well > known store and came with oem vista installed. Then after a few years > she had major problems and took the lap to a local pc guy who > recommended a refurbished laptop onto which he would place all her > backed up data, so basically the same but Different. > Now she is getting the message that she needs to "activate and that the > copy is not genuine". > The only thing I can think of is that is not the same type pc and there > are differences in hardware. > Apart from taking it back to the pc guy can someone help her out with > info how to activate her laptop? > Oh and by the way, from the little she has forwarded to me she has tried > the number on the case but to no avail. > > Thanks for you're help, Alan. > > > _______________________________________________ > Tech Support Guy Mailing List > http://www.tsgserver.com/list/ > > > _______________________________________________ > Tech Support Guy Mailing List > http://www.tsgserver.com/list/ From embitt at westnet.com.au Thu Jan 14 19:04:15 2010 From: embitt at westnet.com.au (Merna Bitter) Date: Fri, 15 Jan 2010 10:04:15 +1000 Subject: TSGL: Excel 2007 dates question References: <00fe01ca9184$b3a472d0$1aed5870$@net><4B492400.5000105@gmail.com> <013901ca91aa$e2178320$a6468960$@net> <00d301ca9264$55c63b40$0152b1c0$@net> Message-ID: Hi, Kathryn. I've been offline for a couple of days but found your (so far unanswered) post at the pcreview.co.uk site. I realised that your problem was not the same, but I thought the advice about VBA for entering a custom formatted date in a header or footer might be helpful. Some posts I've read in various forums have referred to the need to use VBA or macros, depending on the situation of course. Here are some other links I found while browsing. They might be helpful (generally if not for your current problem), or they might lead you to others, or they might be useless. Good luck, in any case -- I hope you solve your problem eventually. I have Excel 2003 but not much experience with it. It took me half an hour or more one day to solve a friend's problem, but I managed to do so. Sorry I couldn't do the same for you, but I've spent too much time on this already -- enjoyable time, mind you -- much more fun than cleaning the house! http://www.pcreview.co.uk/forums/thread-2658028.php (go to #4 as #2 and #3 did not answer the question but wrote about cells rather than headers) As I said, the same (and I do mean same, i.e. identical) thread is in several forums including http://www.officekb.com/Uwe/Forum.aspx/excel-functions/99781/How-do-I-change-the-default-header-date-format-in-Excel . Other threads at that officekb.com site: http://www.officekb.com/Uwe/Forum.aspx/excel/34822/Excel-2000-Header-Date-Format . http://www.officekb.com/Uwe/Forum.aspx/ms-excel/7521/Header-Date http://www.officekb.com/Uwe/Forum.aspx/ms-excel/123068/Format-of-Header-Date http://www.mvps.org/dmcritchie/excel/excel.htm http://www.mvps.org/dmcritchie/excel/getstarted.htm http://web.archive.org/web/20031204013634/support.microsoft.com/default.aspx?scid=/support/excel/content/vba101/default.asp http://www.cpearson.com/excel/MainPage.aspx http://www.cpearson.com/EXCEL/excelM.htm http://www.cpearson.com/EXCEL/topic.aspx http://support.microsoft.com/default.aspx?kbid=94870 (applies to older versions) http://support.microsoft.com/default.aspx?kbid=161607 (applies to Excel 97) http://spreadsheetpage.com/ http://www.rondebruin.nl/ Merna ----- Original Message ----- From: "Kathryn Bassett" To: "'Tech Support Guy Mailing List'" Sent: Monday, January 11, 2010 12:18 PM Subject: Re: TSGL: Excel 2007 dates question No, my problem is the opposite of the problem in the post you cited. That person wants the long date and I want the short date. The thread says "The options for date format in header/footer is limited to short date settings in Regional and Language settings." My problem is that it's not honoring what I have in the Regional and Language settings even though I'm *wanting* to use the short date. Thanks for trying. I'll post to that forum and see what happens. -- Kathryn Rhinehart Bassett (Pasadena CA) "Genealogy is my bag" "GH is my soap" kathryn at bassett.net http://bassett.net > -----Original Message----- > From: list-bounces at tsgserver.com [mailto:list-bounces at tsgserver.com] On > Behalf Of Merna Bitter > Sent: Saturday, January 09, 2010 10:01 PM > To: Tech Support Guy Mailing List > Subject: Re: TSGL: Excel 2007 dates question > > Does this help? (Same thread is in several forums.) > http://www.pcreview.co.uk/forums/thread-3830791.php > > Merna > > > > ----- Original Message ----- > From: "Kathryn Bassett" > To: "'Tech Support Guy Mailing List'" > Sent: Sunday, January 10, 2010 2:10 PM > Subject: Re: TSGL: Excel 2007 dates question > > > >I haven't been able to find anyplace to set it. In Excel Options, I've > gone > > through everything several times and don't see where to change it so > that > > it > > uses the computer's settings. There must be someplace, because when > > formatting a cell to use short date, and type "26 jan 10" it comes > out "26 > > 01 2010" and if I format a cell to use long date and type "26 jan > 10", it > > comes out correctly as "Tuesday, January 26, 2010". So it's honoring > the > > computer long date but not the computer short date. > > > > Kathryn > > > >> -----Original Message----- > >> From: list-bounces at tsgserver.com [mailto:list-bounces at tsgserver.com] > On > >> Behalf Of H Davis > >> Sent: Saturday, January 09, 2010 4:49 PM > >> To: Tech Support Guy Mailing List > >> Subject: Re: TSGL: Excel 2007 dates question > >> > >> Kathryn, > >> > >> Check under formatting in your spreadsheet program and see if the > date > >> format set there isn't what's controlling what gets printed. > >> > >> H Davis > >> > >> Kathryn Bassett wrote: > >> > Vista Business SP2 in case it makes a difference to my question. > >> > > >> > I have Regional/Language Options Long Date set to "dddd, MMMM dd, > >> yyyy" > >> > (Saturday, January 09, 2010) and Short Date set to "dd MMM yyyy" > (9 > >> Jan > >> > 2010). > >> > > >> > In the header of my spreadsheet, I have "Printed &[Date]". > >> > > >> > My question is, why does the header print "Printed 09 01 2010" > >> instead of > >> > "Printed 9 Jan 2010"? How do I fix it? > >> > > >> > > >> > -- > >> > Kathryn Rhinehart Bassett (Pasadena CA) > >> > "Genealogy is my bag" "GH is my soap" > >> > kathryn at bassett.net > >> > http://bassett.net > >> > > >> > > >> > > >> > _______________________________________________ > >> > Tech Support Guy Mailing List > >> > http://www.tsgserver.com/list/ > >> > > >> > > >> > >> -- > >> H Davis hdavis1 at gmail.com > >> > >> _______________________________________________ > >> Tech Support Guy Mailing List > >> http://www.tsgserver.com/list/ > > > > > > _______________________________________________ > > Tech Support Guy Mailing List > > http://www.tsgserver.com/list/ > > > _______________________________________________ > Tech Support Guy Mailing List > http://www.tsgserver.com/list/ _______________________________________________ Tech Support Guy Mailing List http://www.tsgserver.com/list/ From kathryn at bassett.net Thu Jan 14 21:04:09 2010 From: kathryn at bassett.net (Kathryn Bassett) Date: Thu, 14 Jan 2010 18:04:09 -0800 Subject: TSGL: Excel 2007 dates question In-Reply-To: References: <00fe01ca9184$b3a472d0$1aed5870$@net><4B492400.5000105@gmail.com> <013901ca91aa$e2178320$a6468960$@net> <00d301ca9264$55c63b40$0152b1c0$@net> Message-ID: <00cd01ca9587$0716f8b0$1544ea10$@net> Myrna Bitter gave me a bunch of leads to thread. The common denominator for the best solution was Gord Dibben, so I've made a post there to get his attn for the part I need to follow up on. http://www.officekb.com/Uwe/Forum.aspx/excel-newusers/14735/Attn-Gord-Dibben #a21ff71335b32uwe I'll consider the thread here as closed and if anyone is interested in how this resolves, you can follow that thread. Thank you Myrna. -- Kathryn Rhinehart Bassett (Pasadena CA) "Genealogy is my bag" "GH is my soap" kathryn at bassett.net http://bassett.net?? From bo.maurin at ericsson.com Tue Jan 19 07:58:51 2010 From: bo.maurin at ericsson.com (Bo Maurin) Date: Tue, 19 Jan 2010 13:58:51 +0100 Subject: TSGL: Odd Video Problem In-Reply-To: References: <450704.57249.qm@web62402.mail.re1.yahoo.com> Message-ID: <314AF86E2FDEB9458540143E41EED8CE029B4BFD@esealmw103.eemea.ericsson.se> Could be as simple as the laptop graphics does not have the power to display the video on both screens. If you go into your display properties and look for something like "Multiple monitors", you can experiment with the settings. E.g. if you have the two screens as "cloned", you could try to change the monitor defined as prime. Then you should see the video on the 17# monitor instead of the laptop. If you reduce resolution, you might end up with a clone set up where the video is displayed on both screens. -----Original Message----- From: list-bounces at tsgserver.com [mailto:list-bounces at tsgserver.com] On Behalf Of Russell W. Coover Sent: den 14 januari 2010 00:00 To: 'Tech Support Guy Mailing List' Subject: Re: TSGL: Odd Video Problem I don't know why this would happen, but wonder if you checked the "Display Properties" on the laptop. I suspect you might find the problem there. Russ Coover -----Original Message----- From: list-bounces at tsgserver.com [mailto:list-bounces at tsgserver.com] On Behalf Of Henry Stevenson Sent: Wednesday, January 13, 2010 12:00 PM To: list at tsgserver.com Subject: TSGL: Odd Video Problem I have a friend that has an Acer laptop connected to an Acer docking station with an 17" Acer monitor.??? When she goes to play a DVD the program that displays the DVD video executes as normal with a graphical control piece and then a window where one sees the video or contents of the DVD.?? The problem is that while the window to display the DVD's video is open on both the laptop screen and the LCD monitor, the actual video only displays on the laptop and not the monitor.?? It is almost as thought the video was removed from the monitor.? I checked that the screen resolutions are the same and the FN toggle F8 does not do anything. Why would the video be displayed on the laptop screen and not the monitor? Very weird. Thanks, Hank _______________________________________________ Tech Support Guy Mailing List http://www.tsgserver.com/list/ _______________________________________________ Tech Support Guy Mailing List http://www.tsgserver.com/list/ From edlynn at usa.com Wed Jan 20 14:56:59 2010 From: edlynn at usa.com (EdlynnUSA) Date: Wed, 20 Jan 2010 14:56:59 -0500 Subject: TSGL: Anyone use Acronis True Image? Message-ID: <66C3C8076F514A3292B05EF7E3571764@mine> I'v been using it for years but I have never needed it to tansfer programs and data to a different machine. That's my problem now. The Acronis full system backup is a picture of the entire system and great for a full recovery to the existing machine. Now I have a new machine with the same XPPro OS, and Acronis' backup has all the junk I want to get rid of for the new machine. I thought that I could drag and drop the data in an Explorer tree and all would be fine. But, that doesn't work. No, not even with a single line of data. The CDROM on the old machine is disabled, so I can't use it to download anything to bring to the new machine. The backup is on an external USB HDD. Is there a USB, or some other cabling I can use to transfer some of the old downloaded programs, pictures, and documents? Thanks for the info. ED . PS. The new machine is a Dell Precision 4400 with XPPro SP3 loaded. The old machine is a Dell Inspiron 9100 with XPPeo SP2. Both are laptops. From ian at iarp.ca Wed Jan 20 15:11:37 2010 From: ian at iarp.ca (Ian Ramsey-Planck) Date: Wed, 20 Jan 2010 15:11:37 -0500 Subject: TSGL: OE6 Will and Won't Send Attachments(its confusing)[SOLVED] Message-ID: Howdy All, So finally had time to finish the job today, when i checked each folders size the Sent Items box was maxed out at the 2GB size, i just dragged 2006-2009 out and put into another folder and every things spinning once again. Also had to run Compact Folder on it to reduce it's actual size. I noticed once i dragged the emails out of the Sent Items box the sent.dbx file stayed at 2GB's until i ran Compact Folder on it and it shrunk. Thanks again. On Sun, Jan 10, 2010 at 8:24 PM, Merna Bitter wrote: > Another MS KB article that may or may not apply. > http://207.46.225.250/kb/919453 > > Note that other KB articles are listed at the bottom of this one. > > Merna > > > ----- Original Message ----- From: "Merna Bitter" > > To: "Tech Support Guy Mailing List" > Sent: Monday, January 11, 2010 10:28 AM > > Subject: Re: TSGL: OE6 Will and Won't Send Attachments(its confusing) > > > >> http://kbalertz.com/Feedback.aspx?kbNumber=903095 >> Note third comment -- "MS Tech Support advised today 10/15/09 that 2GB is >> the maximum TOTAL of all .dbx files." >> >> The MS KB article 903095 itself is at >> http://support.microsoft.com/kb/903095 >> >> Merna >> >> >> ----- Original Message ----- From: "Tilman Brandl" >> To: "Tech Support Guy Mailing List" >> Sent: Monday, January 11, 2010 9:25 AM >> Subject: Re: TSGL: OE6 Will and Won't Send Attachments(its confusing) >> >> >> Ian, >>> >>> my IE6 holds about 8200 messages at below 1.8 GB size altogether. I too >>> believe that OE6 above a certain size-limit tends to create problems - >>> not sure what that size would be, but I would never let it get at 2 GB or >>> beyond. >>> >>> Tilman >>> >>> ----- Original Message ----- From: "Ian Ramsey-Planck" >>> To: "Tech Support Guy Mailing List" >>> Sent: Wednesday, January 06, 2010 6:54 PM >>> Subject: Re: TSGL: OE6 Will and Won't Send Attachments(its confusing) >>> >>> >>> Hey, >>>> >>>> Does anyone know what maximums OE6 has? I just did a count and he has >>>> 16,478 >>>> messages totaling 9.60GB's >>>> >>>> I created a new identity and setup the email account without importing >>>> the >>>> old emails and it successfully sent anything of size up to 15mb's. But >>>> as >>>> soon as i imported everything, the problem comes right back. I think i'm >>>> going to try talking him into getting rid of emails he doesn't need. >>>> >>>> On Wed, Jan 6, 2010 at 9:37 AM, Ron Grant wrote: >>>> >>>> In OE, I have always been able to repair it by creating a new identity, >>>>> then copy all of the old folders into that new identity. >>>>> Once all is working in the new identity then the old one can be >>>>> deleted. >>>>> Seems it corrupts itself at times and this is an effective fix. >>>>> >>>>> I have done this before in OE6, but of course this program is not >>>>> supported >>>>> by Microsoft anymore as they have moved on to Windows Mail. >>>>> >>>>> Ron >>>>> >>>>> >>>>> Ian Ramsey-Planck wrote: >>>>> >>>>> Hey All, >>>>>> >>>>>> I've run into a problem with a co-workers machine. He's using OE6 and >>>>>> has >>>>>> always been able to send emails with attachments up until 2 days ago. >>>>>> >>>>>> We can send emails without attachments just fine, but as soon as you >>>>>> add >>>>>> items totaling over 1MB it does 3 things: >>>>>> 1) It gives me a warning and says to look below for errors, but it's >>>>>> completely blank textarea on both tabs. >>>>>> 2) It stays in the outbox and keeps resending everytime the >>>>>> Send/Receive button is pushed(or auto runs). >>>>>> 3) The messages does get sent, but isn't removed from the outbox. I've >>>>>> done >>>>>> 32 tests with varying sizes and all of them get sent to the end user >>>>>> just >>>>>> fine, but it stays in the outbox and keep resending. >>>>>> >>>>>> I've tried disabling, and even removing Norton but that didn't change >>>>>> anything. We called the ISP's tech support and he's able to send up to >>>>>> 20MB's attachments. I also installed Thunderbird as a test, and it >>>>>> sent >>>>>> all >>>>>> messages(w/ and w/o attachments) perfectly fine. >>>>>> >>>>>> I've run out of ideas, we require OE6 because of Act contact manager. >>>>>> He >>>>>> claims he wasn't doing anything and didn't change anything to cause >>>>>> this. >>>>>> and Event manager shows nothing. >>>>>> >>>>>> TIA >>>>>> >>>>>> >>>>>> >>>>>> >>>>> -- >>>>> Is your computer changing the world? >>>>> http://www.worldcommunitygrid.org/index.jsp >>>>> >>>>> http://twitter.com/nortnarg >>>>> >>>>> >>>>> >>>>> >>>>> _______________________________________________ >>>>> Tech Support Guy Mailing List >>>>> http://www.tsgserver.com/list/ >>>>> >>>>> >>>> >>>> >>>> -- >>>> Thanks >>>> Ian R-P >>>> _______________________________________________ >>>> Tech Support Guy Mailing List >>>> http://www.tsgserver.com/list/ >>>> >>>> >>> _______________________________________________ >>> Tech Support Guy Mailing List >>> http://www.tsgserver.com/list/ >>> >> >> >> _______________________________________________ >> Tech Support Guy Mailing List >> http://www.tsgserver.com/list/ >> > > > _______________________________________________ > Tech Support Guy Mailing List > http://www.tsgserver.com/list/ > -- Thanks Ian R-P From tbrandl2 at chello.at Wed Jan 20 15:17:58 2010 From: tbrandl2 at chello.at (Tilman Brandl) Date: Wed, 20 Jan 2010 21:17:58 +0100 Subject: TSGL: Anyone use Acronis True Image? References: <66C3C8076F514A3292B05EF7E3571764@mine> Message-ID: <91126A7330F047E8A9E077F8F182AE3E@til4200> ED, if I understand you correctly, you already have a new machine ready with a fresh OS, and you just want to move selected data from your external USB-HDD onto a new machine. With Acronis AFAIK you can recover exactly the data you want from a selected Acronis backup file, and you can put it anyplace you want on a machine .... So you maybe can recover just this selected stuff to your old machine (or wherever you can attach your external drive to - this could be any machine that allows to attach the USB drive, even your neighbor's). If you manage that way to recover these data to a different machine, why not then use a memory stick to move the data further on to your new machine? All you need is a USB connection, so the new machine should be an option too. Or am I missing something here ...? Tilman ----- Original Message ----- From: "EdlynnUSA" To: "TechSupportGuys" Sent: Wednesday, January 20, 2010 8:56 PM Subject: TSGL: Anyone use Acronis True Image? > I'v been using it for years but I have never needed it to tansfer programs and data to a different machine. That's my problem now. > > The Acronis full system backup is a picture of the entire system and great for a full recovery to the existing machine. Now I have a new machine with the same XPPro OS, and Acronis' backup has all the junk I want to get rid of for the new machine. I thought that I could drag and drop the data in an Explorer tree and all would be fine. But, that doesn't work. No, not even with a single line of data. > > The CDROM on the old machine is disabled, so I can't use it to download anything to bring to the new machine. The backup is on an external USB HDD. > > Is there a USB, or some other cabling I can use to transfer some of the old downloaded programs, pictures, and documents? > > Thanks for the info. > > ED > . > PS. The new machine is a Dell Precision 4400 with XPPro SP3 loaded. The old machine is a Dell Inspiron 9100 with XPPeo SP2. Both are laptops. From baracouder at aol.com Wed Jan 20 16:51:21 2010 From: baracouder at aol.com (AY) Date: Wed, 20 Jan 2010 21:51:21 +0000 Subject: TSGL: Anyone use Acronis True Image? In-Reply-To: <91126A7330F047E8A9E077F8F182AE3E@til4200> References: <66C3C8076F514A3292B05EF7E3571764@mine> <91126A7330F047E8A9E077F8F182AE3E@til4200> Message-ID: <1264024281.3317.7.camel@alan-dtpc> EdLynn, hi. As far as I can remember, when I last used Acronis I had to mount the archive first (there was an option within the gui) and then D&P the selected data to hard disk. Then assuming you have net access you will be able to transfer between shares in xp. Hope I have understood your question and that this helps. If that's not possible then maybe someone could let us know if its possible by installing the archive in a virtual machine and then D&P the data from there? Alan. On Wed, 2010-01-20 at 21:17 +0100, Tilman Brandl wrote: > ED, > > if I understand you correctly, you already have a new machine ready with a fresh OS, and you just want to move selected data from your external USB-HDD onto a new machine. > > With Acronis AFAIK you can recover exactly the data you want from a selected Acronis backup file, and you can put it anyplace you want on a machine .... > > So you maybe can recover just this selected stuff to your old machine (or wherever you can attach your external drive to - this could be any machine that allows to attach the USB drive, even your neighbor's). If you manage that way to recover these data to a different machine, why not then use a memory stick to move the data further on to your new machine? All you need is a USB connection, so the new machine should be an option too. Or am I missing something here ...? > > Tilman > > ----- Original Message ----- > From: "EdlynnUSA" > To: "TechSupportGuys" > Sent: Wednesday, January 20, 2010 8:56 PM > Subject: TSGL: Anyone use Acronis True Image? > > > > I'v been using it for years but I have never needed it to tansfer programs and data to a different machine. That's my problem now. > > > > The Acronis full system backup is a picture of the entire system and great for a full recovery to the existing machine. Now I have a new machine with the same XPPro OS, and Acronis' backup has all the junk I want to get rid of for the new machine. I thought that I could drag and drop the data in an Explorer tree and all would be fine. But, that doesn't work. No, not even with a single line of data. > > > > The CDROM on the old machine is disabled, so I can't use it to download anything to bring to the new machine. The backup is on an external USB HDD. > > > > Is there a USB, or some other cabling I can use to transfer some of the old downloaded programs, pictures, and documents? > > > > Thanks for the info. > > > > ED > > . > > PS. The new machine is a Dell Precision 4400 with XPPro SP3 loaded. The old machine is a Dell Inspiron 9100 with XPPeo SP2. Both are laptops. > > > _______________________________________________ > Tech Support Guy Mailing List > http://www.tsgserver.com/list/ From embitt at westnet.com.au Wed Jan 20 18:52:29 2010 From: embitt at westnet.com.au (Merna Bitter) Date: Thu, 21 Jan 2010 09:52:29 +1000 Subject: TSGL: OE6 Will and Won't Send Attachments(its confusing)[SOLVED] References: Message-ID: <264126E74D02451FBE62B47AEC1D0565@number15> Ian, Thanks for letting us know what worked. Although I never had the will-and-won't-send-attachments problem you / your co-worker had, quite some time ago I noticed the situation with the size of any folder not reducing even though I had deleted or moved messages from them when I was trying to clean up to avoid the 2GB size problem. I thought it was a glitch in my OE and did not realise that compacting would solve the problem. I solved the invalid size problem another way. For anyone else who prefers not to compact, this is it. (1) With OE open, INSIDE Outlook Express I created a new temporary folder with a unique name (e.g. "holding-box"). (2) With OE open, INSIDE Outlook Express I emptied the folder I wished to clean up (e.g. a default one like Sent Items or a personal one like "subscriptions") by (a) deleting messages no longer required, (b) moving any not to be kept in Outlook Express to some other part of my hard drive, (c) moving any I wanted to keep in Outlook Express to the holding-box folder I had created. (3) I closed Outlook Express. (4) With OE closed, OUTSIDE Outlook Express I went to the Store Folder of my messages and deleted the relevant .dbx file (e.g. Sent Items.dbx or subscriptions.dbx). (5) When I re-opened Outlook Express, if the .dbx file I had deleted in step (4) was a program one like Sent Items, the system had created a new one which of course was now empty. If I had deleted a personal one like subscriptions.dbx, I had to create a new folder myself. Once I had accessed that new folder in OE, the corresponding .dbx file appeared in my Store Folder with a size of 75 KB. (6) In Outlook Express I moved the messages [(2)(c) above] from "holding-box" back into the new folder. In my Store Folder the size of the corresponding .dbx file increased accordingly. (7) With the "holding-box" folder now empty, I used it for the next folder I wanted to clean. (8) Once I had finished cleaning I deleted the "holding-box" folder because, although it was empty (and had been at the end of each cleaning procedure), the holding-box.dbx file in my Store Folder (which had started at that 75 KB size) now had the same size as it had been at its maximum. The next time I wanted to clean up my OE folders, I created a new holding-box folder. While this might appear tedious, after I had done it a few times it also became routine. Obviously the 2GB size is a problem in OE, whether it's an actual size or a perceived one (before compacting or my work-around above). That's a program problem. Does anyone know of other situations like that with size? I can recall one completely unrelated to email. Trip down Memory Lane -- before retirement I was a secretary for many years in a legal office that used WordPerfect. In the days of stand-alone machines with small hard drives and when only one computer was on the Internet, periodically we had to move things off those small hard drives which at that time meant archiving files to floppy disks (and later to CDs and then to the server once we were networked). I remember that sometimes while doing that and trying to clean up my hard drive I found that the space available did not increase. I don't remember the details now or even what type of file did not disappear or decrease in size (WordPerfect macros perhaps?). However, just as you had to compact for the true size of the Sent Items to be revealed, I do recall that I found that something extra had to be done so that the system recognized the cleaned space on our hard drives and we could utilise it. Does anyone here know of other situations like this? I'm sorry to be so vague about this one. Our office went from DOS with WordPerfect 5.1 to non-DOS versions when we started using Windows 95 and XP, and I'm fairly certain the problem was post-DOS. Of course with hard drives the size they are now, the size validation of anything is not such a pressing problem, unless, of course, it's one that affects the working of a program like OE. Merna ----- Original Message ----- From: "Ian Ramsey-Planck" To: "Tech Support Guy Mailing List" Sent: Thursday, January 21, 2010 6:11 AM Subject: Re: TSGL: OE6 Will and Won't Send Attachments(its confusing)[SOLVED] > Howdy All, > > So finally had time to finish the job today, when i checked each folders > size the Sent Items box was maxed out at the 2GB size, i just dragged > 2006-2009 out and put into another folder and every things spinning once > again. Also had to run Compact Folder on it to reduce it's actual size. > > I noticed once i dragged the emails out of the Sent Items box the sent.dbx > file stayed at 2GB's until i ran Compact Folder on it and it shrunk. > > Thanks again. > > On Sun, Jan 10, 2010 at 8:24 PM, Merna Bitter > wrote: > >> Another MS KB article that may or may not apply. >> http://207.46.225.250/kb/919453 >> >> Note that other KB articles are listed at the bottom of this one. >> >> Merna >> >> >> ----- Original Message ----- From: "Merna Bitter" >> >> To: "Tech Support Guy Mailing List" >> Sent: Monday, January 11, 2010 10:28 AM >> >> Subject: Re: TSGL: OE6 Will and Won't Send Attachments(its confusing) >> >> >> >>> http://kbalertz.com/Feedback.aspx?kbNumber=903095 >>> Note third comment -- "MS Tech Support advised today 10/15/09 that 2GB >>> is >>> the maximum TOTAL of all .dbx files." >>> >>> The MS KB article 903095 itself is at >>> http://support.microsoft.com/kb/903095 >>> >>> Merna >>> >>> >>> ----- Original Message ----- From: "Tilman Brandl" >>> To: "Tech Support Guy Mailing List" >>> Sent: Monday, January 11, 2010 9:25 AM >>> Subject: Re: TSGL: OE6 Will and Won't Send Attachments(its confusing) >>> >>> >>> Ian, >>>> >>>> my IE6 holds about 8200 messages at below 1.8 GB size altogether. I too >>>> believe that OE6 above a certain size-limit tends to create problems - >>>> not sure what that size would be, but I would never let it get at 2 GB >>>> or >>>> beyond. >>>> >>>> Tilman >>>> >>>> ----- Original Message ----- From: "Ian Ramsey-Planck" >>>> To: "Tech Support Guy Mailing List" >>>> Sent: Wednesday, January 06, 2010 6:54 PM >>>> Subject: Re: TSGL: OE6 Will and Won't Send Attachments(its confusing) >>>> >>>> >>>> Hey, >>>>> >>>>> Does anyone know what maximums OE6 has? I just did a count and he has >>>>> 16,478 >>>>> messages totaling 9.60GB's >>>>> >>>>> I created a new identity and setup the email account without importing >>>>> the >>>>> old emails and it successfully sent anything of size up to 15mb's. But >>>>> as >>>>> soon as i imported everything, the problem comes right back. I think >>>>> i'm >>>>> going to try talking him into getting rid of emails he doesn't need. >>>>> >>>>> On Wed, Jan 6, 2010 at 9:37 AM, Ron Grant wrote: >>>>> >>>>> In OE, I have always been able to repair it by creating a new >>>>> identity, >>>>>> then copy all of the old folders into that new identity. >>>>>> Once all is working in the new identity then the old one can be >>>>>> deleted. >>>>>> Seems it corrupts itself at times and this is an effective fix. >>>>>> >>>>>> I have done this before in OE6, but of course this program is not >>>>>> supported >>>>>> by Microsoft anymore as they have moved on to Windows Mail. >>>>>> >>>>>> Ron >>>>>> >>>>>> >>>>>> Ian Ramsey-Planck wrote: >>>>>> >>>>>> Hey All, >>>>>>> >>>>>>> I've run into a problem with a co-workers machine. He's using OE6 >>>>>>> and >>>>>>> has >>>>>>> always been able to send emails with attachments up until 2 days >>>>>>> ago. >>>>>>> >>>>>>> We can send emails without attachments just fine, but as soon as you >>>>>>> add >>>>>>> items totaling over 1MB it does 3 things: >>>>>>> 1) It gives me a warning and says to look below for errors, but it's >>>>>>> completely blank textarea on both tabs. >>>>>>> 2) It stays in the outbox and keeps resending everytime the >>>>>>> Send/Receive button is pushed(or auto runs). >>>>>>> 3) The messages does get sent, but isn't removed from the outbox. >>>>>>> I've >>>>>>> done >>>>>>> 32 tests with varying sizes and all of them get sent to the end user >>>>>>> just >>>>>>> fine, but it stays in the outbox and keep resending. >>>>>>> >>>>>>> I've tried disabling, and even removing Norton but that didn't >>>>>>> change >>>>>>> anything. We called the ISP's tech support and he's able to send up >>>>>>> to >>>>>>> 20MB's attachments. I also installed Thunderbird as a test, and it >>>>>>> sent >>>>>>> all >>>>>>> messages(w/ and w/o attachments) perfectly fine. >>>>>>> >>>>>>> I've run out of ideas, we require OE6 because of Act contact >>>>>>> manager. >>>>>>> He >>>>>>> claims he wasn't doing anything and didn't change anything to cause >>>>>>> this. >>>>>>> and Event manager shows nothing. >>>>>>> >>>>>>> TIA >>>>>>> >>>>>>> >>>>>>> >>>>>>> >>>>>> -- >>>>>> Is your computer changing the world? >>>>>> http://www.worldcommunitygrid.org/index.jsp >>>>>> >>>>>> http://twitter.com/nortnarg >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> _______________________________________________ >>>>>> Tech Support Guy Mailing List >>>>>> http://www.tsgserver.com/list/ >>>>>> >>>>>> >>>>> >>>>> >>>>> -- >>>>> Thanks >>>>> Ian R-P >>>>> _______________________________________________ >>>>> Tech Support Guy Mailing List >>>>> http://www.tsgserver.com/list/ >>>>> >>>>> >>>> _______________________________________________ >>>> Tech Support Guy Mailing List >>>> http://www.tsgserver.com/list/ >>>> >>> >>> >>> _______________________________________________ >>> Tech Support Guy Mailing List >>> http://www.tsgserver.com/list/ >>> >> >> >> _______________________________________________ >> Tech Support Guy Mailing List >> http://www.tsgserver.com/list/ >> > > > > -- > Thanks > Ian R-P > _______________________________________________ > Tech Support Guy Mailing List > http://www.tsgserver.com/list/ From edlynn at usa.com Wed Jan 20 19:16:39 2010 From: edlynn at usa.com (EdlynnUSA) Date: Wed, 20 Jan 2010 19:16:39 -0500 Subject: TSGL: Tilman - Anyone use Acronis True Image? References: <66C3C8076F514A3292B05EF7E3571764@mine><91126A7330F047E8A9E077F8F182AE3E@til4200> <1264024281.3317.7.camel@alan-dtpc> Message-ID: Hi Tilman - Thanks, that's exactly what I thought would work, but it doesn't. I get a request from the new machine asking me to supply the author of the file I wish to open. I don't lnow how to go from there. Maybe you lmow? ED ----- Original Message ----- From: AY To: Tech Support Guy Mailing List Sent: Wednesday, January 20, 2010 4:51 PM Subject: Re: TSGL: Anyone use Acronis True Image? EdLynn, hi. As far as I can remember, when I last used Acronis I had to mount the archive first (there was an option within the gui) and then D&P the selected data to hard disk. Then assuming you have net access you will be able to transfer between shares in xp. Hope I have understood your question and that this helps. If that's not possible then maybe someone could let us know if its possible by installing the archive in a virtual machine and then D&P the data from there? Alan. On Wed, 2010-01-20 at 21:17 +0100, Tilman Brandl wrote: > ED, > > if I understand you correctly, you already have a new machine ready with a fresh OS, and you just want to move selected data from your external USB-HDD onto a new machine. > > With Acronis AFAIK you can recover exactly the data you want from a selected Acronis backup file, and you can put it anyplace you want on a machine .... > > So you maybe can recover just this selected stuff to your old machine (or wherever you can attach your external drive to - this could be any machine that allows to attach the USB drive, even your neighbor's). If you manage that way to recover these data to a different machine, why not then use a memory stick to move the data further on to your new machine? All you need is a USB connection, so the new machine should be an option too. Or am I missing something here ...? > > Tilman > > ----- Original Message ----- > From: "EdlynnUSA" > To: "TechSupportGuys" > Sent: Wednesday, January 20, 2010 8:56 PM > Subject: TSGL: Anyone use Acronis True Image? > > > > I'v been using it for years but I have never needed it to tansfer programs and data to a different machine. That's my problem now. > > > > The Acronis full system backup is a picture of the entire system and great for a full recovery to the existing machine. Now I have a new machine with the same XPPro OS, and Acronis' backup has all the junk I want to get rid of for the new machine. I thought that I could drag and drop the data in an Explorer tree and all would be fine. But, that doesn't work. No, not even with a single line of data. > > > > The CDROM on the old machine is disabled, so I can't use it to download anything to bring to the new machine. The backup is on an external USB HDD. > > > > Is there a USB, or some other cabling I can use to transfer some of the old downloaded programs, pictures, and documents? > > > > Thanks for the info. > > > > ED > > . > > PS. The new machine is a Dell Precision 4400 with XPPro SP3 loaded. The old machine is a Dell Inspiron 9100 with XPPeo SP2. Both are laptops. > > > _______________________________________________ > Tech Support Guy Mailing List > http://www.tsgserver.com/list/ _______________________________________________ Tech Support Guy Mailing List http://www.tsgserver.com/list/ From coover at fastmail.fm Wed Jan 20 19:41:10 2010 From: coover at fastmail.fm (Russell W. Coover) Date: Wed, 20 Jan 2010 16:41:10 -0800 Subject: TSGL: Tilman - Anyone use Acronis True Image? In-Reply-To: References: <66C3C8076F514A3292B05EF7E3571764@mine><91126A7330F047E8A9E077F8F182AE3E@til4200><1264024281.3317.7.camel@alan-dtpc> Message-ID: <62559A0C5D5A4D38B7FE2AC74FB7A045@AcerLaptopPC> Ed, Have you encrypted or passworded those files? What you are describing is what I would expect to happen (though I'm not sure about the word "author" in place of password) if you had done so! Russ -----Original Message----- From: list-bounces at tsgserver.com [mailto:list-bounces at tsgserver.com] On Behalf Of EdlynnUSA Sent: Wednesday, January 20, 2010 4:17 PM To: Tech Support Guy Mailing List Subject: TSGL: Tilman - Anyone use Acronis True Image? Hi Tilman - Thanks, that's exactly what I thought would work, but it doesn't. I get a request from the new machine asking me to supply the author of the file I wish to open. I don't lnow how to go from there. Maybe you lmow? ED ----- Original Message ----- From: AY To: Tech Support Guy Mailing List Sent: Wednesday, January 20, 2010 4:51 PM Subject: Re: TSGL: Anyone use Acronis True Image? EdLynn, hi. As far as I can remember, when I last used Acronis I had to mount the archive first (there was an option within the gui) and then D&P the selected data to hard disk. Then assuming you have net access you will be able to transfer between shares in xp. Hope I have understood your question and that this helps. If that's not possible then maybe someone could let us know if its possible by installing the archive in a virtual machine and then D&P the data from there? Alan. On Wed, 2010-01-20 at 21:17 +0100, Tilman Brandl wrote: > ED, > > if I understand you correctly, you already have a new machine ready with a fresh OS, and you just want to move selected data from your external USB-HDD onto a new machine. > > With Acronis AFAIK you can recover exactly the data you want from a selected Acronis backup file, and you can put it anyplace you want on a machine .... > > So you maybe can recover just this selected stuff to your old machine (or wherever you can attach your external drive to - this could be any machine that allows to attach the USB drive, even your neighbor's). If you manage that way to recover these data to a different machine, why not then use a memory stick to move the data further on to your new machine? All you need is a USB connection, so the new machine should be an option too. Or am I missing something here ...? > > Tilman > > ----- Original Message ----- > From: "EdlynnUSA" > To: "TechSupportGuys" > Sent: Wednesday, January 20, 2010 8:56 PM > Subject: TSGL: Anyone use Acronis True Image? > > > > I'v been using it for years but I have never needed it to tansfer programs and data to a different machine. That's my problem now. > > > > The Acronis full system backup is a picture of the entire system and great for a full recovery to the existing machine. Now I have a new machine with the same XPPro OS, and Acronis' backup has all the junk I want to get rid of for the new machine. I thought that I could drag and drop the data in an Explorer tree and all would be fine. But, that doesn't work. No, not even with a single line of data. > > > > The CDROM on the old machine is disabled, so I can't use it to download anything to bring to the new machine. The backup is on an external USB HDD. > > > > Is there a USB, or some other cabling I can use to transfer some of the old downloaded programs, pictures, and documents? > > > > Thanks for the info. > > > > ED > > . > > PS. The new machine is a Dell Precision 4400 with XPPro SP3 loaded. The old machine is a Dell Inspiron 9100 with XPPeo SP2. Both are laptops. > > > _______________________________________________ > Tech Support Guy Mailing List > http://www.tsgserver.com/list/ _______________________________________________ Tech Support Guy Mailing List http://www.tsgserver.com/list/ _______________________________________________ Tech Support Guy Mailing List http://www.tsgserver.com/list/ From tbrandl2 at chello.at Wed Jan 20 20:29:07 2010 From: tbrandl2 at chello.at (Tilman Brandl) Date: Thu, 21 Jan 2010 02:29:07 +0100 Subject: TSGL: Tilman - Anyone use Acronis True Image? References: <66C3C8076F514A3292B05EF7E3571764@mine><91126A7330F047E8A9E077F8F182AE3E@til4200><1264024281.3317.7.camel@alan-dtpc> Message-ID: Hmmmm - not sure what exactly it is, that's stopping you. Can you identify the program that's asking you for a name? Win XP, Acronis, ... ? Haven't seen such thing myself. But it sounds like your new machine has a rather tight security - be it XP (thats my guess!), or any other program you are running. Could even be a Firewall (rather not) or virusprotection ? The problem may be that your new system want's to make sure you are the owner of these files ... I'm not an expert with this, unfortunately. One option would be to try and disconnect your network + shut down firewall and virus program(s) - this would help eliminating these 2 options. Hopefully other's will be able to help with this - otherwise the Acronis help site should have more. Tilman ----- Original Message ----- From: "EdlynnUSA" To: "Tech Support Guy Mailing List" Sent: Thursday, January 21, 2010 1:16 AM Subject: TSGL: Tilman - Anyone use Acronis True Image? > Hi Tilman - > > Thanks, that's exactly what I thought would work, but it doesn't. I get a request from the new machine asking me to supply the author of the file I wish to open. > > I don't lnow how to go from there. Maybe you lmow? > > ED > ----- Original Message ----- > From: AY > To: Tech Support Guy Mailing List > Sent: Wednesday, January 20, 2010 4:51 PM > Subject: Re: TSGL: Anyone use Acronis True Image? > > > EdLynn, hi. > > As far as I can remember, when I last used Acronis I had to mount the > archive first (there was an option within the gui) and then D&P the > selected data to hard disk. Then assuming you have net access you will > be able to transfer between shares in xp. Hope I have understood your > question and that this helps. > If that's not possible then maybe someone could let us know if its > possible by installing the archive in a virtual machine and then D&P the > data from there? > > Alan. > > On Wed, 2010-01-20 at 21:17 +0100, Tilman Brandl wrote: > > ED, > > > > if I understand you correctly, you already have a new machine ready with a fresh OS, and you just want to move selected data from your external USB-HDD onto a new machine. > > > > With Acronis AFAIK you can recover exactly the data you want from a selected Acronis backup file, and you can put it anyplace you want on a machine .... > > > > So you maybe can recover just this selected stuff to your old machine (or wherever you can attach your external drive to - this could be any machine that allows to attach the USB drive, even your neighbor's). If you manage that way to recover these data to a different machine, why not then use a memory stick to move the data further on to your new machine? All you need is a USB connection, so the new machine should be an option too. Or am I missing something here ...? > > > > Tilman > > > > ----- Original Message ----- > > From: "EdlynnUSA" > > To: "TechSupportGuys" > > Sent: Wednesday, January 20, 2010 8:56 PM > > Subject: TSGL: Anyone use Acronis True Image? > > > > > > > I'v been using it for years but I have never needed it to tansfer programs and data to a different machine. That's my problem now. > > > > > > The Acronis full system backup is a picture of the entire system and great for a full recovery to the existing machine. Now I have a new machine with the same XPPro OS, and Acronis' backup has all the junk I want to get rid of for the new machine. I thought that I could drag and drop the data in an Explorer tree and all would be fine. But, that doesn't work. No, not even with a single line of data. > > > > > > The CDROM on the old machine is disabled, so I can't use it to download anything to bring to the new machine. The backup is on an external USB HDD. > > > > > > Is there a USB, or some other cabling I can use to transfer some of the old downloaded programs, pictures, and documents? > > > > > > Thanks for the info. > > > > > > ED > > > . > > > PS. The new machine is a Dell Precision 4400 with XPPro SP3 loaded. The old machine is a Dell Inspiron 9100 with XPPeo SP2. Both are laptops. From hdavis1 at gmail.com Wed Jan 20 21:57:10 2010 From: hdavis1 at gmail.com (H Davis) Date: Wed, 20 Jan 2010 21:57:10 -0500 Subject: TSGL: Tilman - Anyone use Acronis True Image? In-Reply-To: References: <66C3C8076F514A3292B05EF7E3571764@mine><91126A7330F047E8A9E077F8F182AE3E@til4200><1264024281.3317.7.camel@alan-dtpc> Message-ID: <4B57C286.6010902@gmail.com> Could the author be the user name you used on the old machine? Even if you used more than one (2 users?) it wouldn't be hard to try both. H Davis Tilman Brandl wrote: > Hmmmm - not sure what exactly it is, that's stopping you. Can you identify the program that's asking you for a name? Win XP, Acronis, ... ? > > Haven't seen such thing myself. But it sounds like your new machine has a rather tight security - be it XP (thats my guess!), or any other program you are running. Could even be a Firewall (rather not) or virusprotection ? The problem may be that your new system want's to make sure you are the owner of these files ... I'm not an expert with this, unfortunately. > > One option would be to try and disconnect your network + shut down firewall and virus program(s) - this would help eliminating these 2 options. > > Hopefully other's will be able to help with this - otherwise the Acronis help site should have more. > > Tilman > > ----- Original Message ----- > From: "EdlynnUSA" > To: "Tech Support Guy Mailing List" > Sent: Thursday, January 21, 2010 1:16 AM > Subject: TSGL: Tilman - Anyone use Acronis True Image? > > > >> Hi Tilman - >> >> Thanks, that's exactly what I thought would work, but it doesn't. I get a request from the new machine asking me to supply the author of the file I wish to open. >> >> I don't lnow how to go from there. Maybe you lmow? >> >> ED >> ----- Original Message ----- >> From: AY >> To: Tech Support Guy Mailing List >> Sent: Wednesday, January 20, 2010 4:51 PM >> Subject: Re: TSGL: Anyone use Acronis True Image? >> >> >> EdLynn, hi. >> >> As far as I can remember, when I last used Acronis I had to mount the >> archive first (there was an option within the gui) and then D&P the >> selected data to hard disk. Then assuming you have net access you will >> be able to transfer between shares in xp. Hope I have understood your >> question and that this helps. >> If that's not possible then maybe someone could let us know if its >> possible by installing the archive in a virtual machine and then D&P the >> data from there? >> >> Alan. >> >> On Wed, 2010-01-20 at 21:17 +0100, Tilman Brandl wrote: >> > ED, >> > >> > if I understand you correctly, you already have a new machine ready with a fresh OS, and you just want to move selected data from your external USB-HDD onto a new machine. >> > >> > With Acronis AFAIK you can recover exactly the data you want from a selected Acronis backup file, and you can put it anyplace you want on a machine .... >> > >> > So you maybe can recover just this selected stuff to your old machine (or wherever you can attach your external drive to - this could be any machine that allows to attach the USB drive, even your neighbor's). If you manage that way to recover these data to a different machine, why not then use a memory stick to move the data further on to your new machine? All you need is a USB connection, so the new machine should be an option too. Or am I missing something here ...? >> > >> > Tilman >> > >> > ----- Original Message ----- >> > From: "EdlynnUSA" >> > To: "TechSupportGuys" >> > Sent: Wednesday, January 20, 2010 8:56 PM >> > Subject: TSGL: Anyone use Acronis True Image? >> > >> > >> > > I'v been using it for years but I have never needed it to tansfer programs and data to a different machine. That's my problem now. >> > > >> > > The Acronis full system backup is a picture of the entire system and great for a full recovery to the existing machine. Now I have a new machine with the same XPPro OS, and Acronis' backup has all the junk I want to get rid of for the new machine. I thought that I could drag and drop the data in an Explorer tree and all would be fine. But, that doesn't work. No, not even with a single line of data. >> > > >> > > The CDROM on the old machine is disabled, so I can't use it to download anything to bring to the new machine. The backup is on an external USB HDD. >> > > >> > > Is there a USB, or some other cabling I can use to transfer some of the old downloaded programs, pictures, and documents? >> > > >> > > Thanks for the info. >> > > >> > > ED >> > > . >> > > PS. The new machine is a Dell Precision 4400 with XPPro SP3 loaded. The old machine is a Dell Inspiron 9100 with XPPeo SP2. Both are laptops. >> > > > _______________________________________________ > Tech Support Guy Mailing List > http://www.tsgserver.com/list/ > > -- H Davis hdavis1 at gmail.com From justin at whisperer.com.au Thu Jan 21 00:52:36 2010 From: justin at whisperer.com.au (The Computer Whisperer) Date: Thu, 21 Jan 2010 16:52:36 +1100 Subject: TSGL: Tilman - Anyone use Acronis True Image? In-Reply-To: References: <66C3C8076F514A3292B05EF7E3571764@mine> <91126A7330F047E8A9E077F8F182AE3E@til4200> <1264024281.3317.7.camel@alan-dtpc> Message-ID: <2852b8d41001202152i64346b66s454ad90c69017426@mail.gmail.com> um... programs.... you generally can't just "copy" programs from one machine to another, you need to use the original install disks that you originally installed them from or the install file. On 21/01/2010, EdlynnUSA wrote: > Hi Tilman - > > Thanks, that's exactly what I thought would work, but it doesn't. I get a > request from the new machine asking me to supply the author of the file I > wish to open. > > I don't lnow how to go from there. Maybe you lmow? > > ED > ----- Original Message ----- > From: AY > To: Tech Support Guy Mailing List > Sent: Wednesday, January 20, 2010 4:51 PM > Subject: Re: TSGL: Anyone use Acronis True Image? > > > EdLynn, hi. > > As far as I can remember, when I last used Acronis I had to mount the > archive first (there was an option within the gui) and then D&P the > selected data to hard disk. Then assuming you have net access you will > be able to transfer between shares in xp. Hope I have understood your > question and that this helps. > If that's not possible then maybe someone could let us know if its > possible by installing the archive in a virtual machine and then D&P the > data from there? > > Alan. > > On Wed, 2010-01-20 at 21:17 +0100, Tilman Brandl wrote: > > ED, > > > > if I understand you correctly, you already have a new machine ready with > a fresh OS, and you just want to move selected data from your external > USB-HDD onto a new machine. > > > > With Acronis AFAIK you can recover exactly the data you want from a > selected Acronis backup file, and you can put it anyplace you want on a > machine .... > > > > So you maybe can recover just this selected stuff to your old machine > (or wherever you can attach your external drive to - this could be any > machine that allows to attach the USB drive, even your neighbor's). If you > manage that way to recover these data to a different machine, why not then > use a memory stick to move the data further on to your new machine? All you > need is a USB connection, so the new machine should be an option too. Or am > I missing something here ...? > > > > Tilman > > > > ----- Original Message ----- > > From: "EdlynnUSA" > > To: "TechSupportGuys" > > Sent: Wednesday, January 20, 2010 8:56 PM > > Subject: TSGL: Anyone use Acronis True Image? > > > > > > > I'v been using it for years but I have never needed it to tansfer > programs and data to a different machine. That's my problem now. > > > > > > The Acronis full system backup is a picture of the entire system and > great for a full recovery to the existing machine. Now I have a new machine > with the same XPPro OS, and Acronis' backup has all the junk I want to get > rid of for the new machine. I thought that I could drag and drop the data in > an Explorer tree and all would be fine. But, that doesn't work. No, not even > with a single line of data. > > > > > > The CDROM on the old machine is disabled, so I can't use it to > download anything to bring to the new machine. The backup is on an > external USB HDD. > > > > > > Is there a USB, or some other cabling I can use to transfer some of > the old downloaded programs, pictures, and documents? > > > > > > Thanks for the info. > > > > > > ED > > > . > > > PS. The new machine is a Dell Precision 4400 with XPPro SP3 loaded. > The old machine is a Dell Inspiron 9100 with XPPeo SP2. Both are laptops. > > > > > > _______________________________________________ > > Tech Support Guy Mailing List > > http://www.tsgserver.com/list/ > > > > _______________________________________________ > Tech Support Guy Mailing List > http://www.tsgserver.com/list/ > _______________________________________________ > Tech Support Guy Mailing List > http://www.tsgserver.com/list/ > -- http://www.whisperer.com.au The Computer Whisperer - Gets you where you want to be. Friendly on-site technical support - Home and Small Business Specialist. Telephone: (03) 5979 1122 Mobile 0406 467 701 Servicing the Mornington Peninsula (Victoria, Australia) From jonpan at onlinehome.de Thu Jan 21 07:52:37 2010 From: jonpan at onlinehome.de (Jon) Date: Thu, 21 Jan 2010 13:52:37 +0100 Subject: TSGL: OE6 Will and Won't Send Attachments(its confusing)[SOLVED] References: Message-ID: <32877759ED5D4A5E8EC0BC918999A26B@johnsp2> Hi, There still seems to be a discrepancy here. Merna quoted a report from MS Tech Support that said the maximum total of all .dbx-files was 2GB. If so, how did Ian's SentItems reach 2GB at all? OE should have crashed long before since all the other .dbx-files would have been added in. Is it then any one .dbx that must stay below 2GB or is it the total of all folders? This is important because if it is the limit for any one folder, the problem can be solved by creating new storage folders within OE. John Od/G ----- Original Message ----- From: Ian Ramsey-Planck To: Tech Support Guy Mailing List Sent: Wednesday, January 20, 2010 9:11 PM Subject: Re: TSGL: OE6 Will and Won't Send Attachments(its confusing)[SOLVED] Howdy All, So finally had time to finish the job today, when i checked each folders size the Sent Items box was maxed out at the 2GB size, i just dragged 2006-2009 out and put into another folder and every things spinning once again. Also had to run Compact Folder on it to reduce it's actual size. I noticed once i dragged the emails out of the Sent Items box the sent.dbx file stayed at 2GB's until i ran Compact Folder on it and it shrunk. Thanks again. On Sun, Jan 10, 2010 at 8:24 PM, Merna Bitter wrote: > Another MS KB article that may or may not apply. > http://207.46.225.250/kb/919453 > > Note that other KB articles are listed at the bottom of this one. > > Merna > > > ----- Original Message ----- From: "Merna Bitter" > > To: "Tech Support Guy Mailing List" > Sent: Monday, January 11, 2010 10:28 AM > > Subject: Re: TSGL: OE6 Will and Won't Send Attachments(its confusing) > > > >> http://kbalertz.com/Feedback.aspx?kbNumber=903095 >> Note third comment -- "MS Tech Support advised today 10/15/09 that 2GB is >> the maximum TOTAL of all .dbx files." >> >> The MS KB article 903095 itself is at >> http://support.microsoft.com/kb/903095 >> >> Merna >> >> >> ----- Original Message ----- From: "Tilman Brandl" >> To: "Tech Support Guy Mailing List" >> Sent: Monday, January 11, 2010 9:25 AM >> Subject: Re: TSGL: OE6 Will and Won't Send Attachments(its confusing) >> >> >> Ian, >>> >>> my IE6 holds about 8200 messages at below 1.8 GB size altogether. I too >>> believe that OE6 above a certain size-limit tends to create problems - >>> not sure what that size would be, but I would never let it get at 2 GB or >>> beyond. >>> >>> Tilman >>> >>> ----- Original Message ----- From: "Ian Ramsey-Planck" >>> To: "Tech Support Guy Mailing List" >>> Sent: Wednesday, January 06, 2010 6:54 PM >>> Subject: Re: TSGL: OE6 Will and Won't Send Attachments(its confusing) >>> >>> >>> Hey, >>>> >>>> Does anyone know what maximums OE6 has? I just did a count and he has >>>> 16,478 >>>> messages totaling 9.60GB's >>>> >>>> I created a new identity and setup the email account without importing >>>> the >>>> old emails and it successfully sent anything of size up to 15mb's. But >>>> as >>>> soon as i imported everything, the problem comes right back. I think i'm >>>> going to try talking him into getting rid of emails he doesn't need. >>>> >>>> On Wed, Jan 6, 2010 at 9:37 AM, Ron Grant wrote: >>>> >>>> In OE, I have always been able to repair it by creating a new identity, >>>>> then copy all of the old folders into that new identity. >>>>> Once all is working in the new identity then the old one can be >>>>> deleted. >>>>> Seems it corrupts itself at times and this is an effective fix. >>>>> >>>>> I have done this before in OE6, but of course this program is not >>>>> supported >>>>> by Microsoft anymore as they have moved on to Windows Mail. >>>>> >>>>> Ron >>>>> >>>>> >>>>> Ian Ramsey-Planck wrote: >>>>> >>>>> Hey All, >>>>>> >>>>>> I've run into a problem with a co-workers machine. He's using OE6 and >>>>>> has >>>>>> always been able to send emails with attachments up until 2 days ago. >>>>>> >>>>>> We can send emails without attachments just fine, but as soon as you >>>>>> add >>>>>> items totaling over 1MB it does 3 things: >>>>>> 1) It gives me a warning and says to look below for errors, but it's >>>>>> completely blank textarea on both tabs. >>>>>> 2) It stays in the outbox and keeps resending everytime the >>>>>> Send/Receive button is pushed(or auto runs). >>>>>> 3) The messages does get sent, but isn't removed from the outbox. I've >>>>>> done >>>>>> 32 tests with varying sizes and all of them get sent to the end user >>>>>> just >>>>>> fine, but it stays in the outbox and keep resending. >>>>>> >>>>>> I've tried disabling, and even removing Norton but that didn't change >>>>>> anything. We called the ISP's tech support and he's able to send up to >>>>>> 20MB's attachments. I also installed Thunderbird as a test, and it >>>>>> sent >>>>>> all >>>>>> messages(w/ and w/o attachments) perfectly fine. >>>>>> >>>>>> I've run out of ideas, we require OE6 because of Act contact manager. >>>>>> He >>>>>> claims he wasn't doing anything and didn't change anything to cause >>>>>> this. >>>>>> and Event manager shows nothing. >>>>>> >>>>>> TIA >>>>>> >>>>>> >>>>>> >>>>>> >>>>> -- >>>>> Is your computer changing the world? >>>>> http://www.worldcommunitygrid.org/index.jsp >>>>> >>>>> http://twitter.com/nortnarg >>>>> >>>>> >>>>> >>>>> >>>>> _______________________________________________ >>>>> Tech Support Guy Mailing List >>>>> http://www.tsgserver.com/list/ >>>>> >>>>> >>>> >>>> >>>> -- >>>> Thanks >>>> Ian R-P >>>> _______________________________________________ >>>> Tech Support Guy Mailing List >>>> http://www.tsgserver.com/list/ >>>> >>>> >>> _______________________________________________ >>> Tech Support Guy Mailing List >>> http://www.tsgserver.com/list/ >>> >> >> >> _______________________________________________ >> Tech Support Guy Mailing List >> http://www.tsgserver.com/list/ >> > > > _______________________________________________ > Tech Support Guy Mailing List > http://www.tsgserver.com/list/ > -- Thanks Ian R-P _______________________________________________ Tech Support Guy Mailing List http://www.tsgserver.com/list/ From edlynn at usa.com Thu Jan 21 11:21:43 2010 From: edlynn at usa.com (EdlynnUSA) Date: Thu, 21 Jan 2010 11:21:43 -0500 Subject: TSGL: Russ,Tilman - Anyone use Acronis True Image? References: <66C3C8076F514A3292B05EF7E3571764@mine><91126A7330F047E8A9E077F8F182AE3E@til4200><1264024281.3317.7.camel@alan-dtpc> <62559A0C5D5A4D38B7FE2AC74FB7A045@AcerLaptopPC> Message-ID: <4C345FBEE2BB40A3885FDC4929293B0A@mine> These were straight out files and prograams withou ay protection fromm me. I believe that author meant who or where it had originated. Thanks. ED ----- Original Message ----- From: Russell W. Coover To: 'Tech Support Guy Mailing List' Sent: Wednesday, January 20, 2010 7:41 PM Subject: Re: TSGL: Tilman - Anyone use Acronis True Image? Ed, Have you encrypted or passworded those files? What you are describing is what I would expect to happen (though I'm not sure about the word "author" in place of password) if you had done so! Russ -----Original Message----- From: list-bounces at tsgserver.com [mailto:list-bounces at tsgserver.com] On Behalf Of EdlynnUSA Sent: Wednesday, January 20, 2010 4:17 PM To: Tech Support Guy Mailing List Subject: TSGL: Tilman - Anyone use Acronis True Image? Hi Tilman - Thanks, that's exactly what I thought would work, but it doesn't. I get a request from the new machine asking me to supply the author of the file I wish to open. I don't lnow how to go from there. Maybe you lmow? ED ----- Original Message ----- From: AY To: Tech Support Guy Mailing List Sent: Wednesday, January 20, 2010 4:51 PM Subject: Re: TSGL: Anyone use Acronis True Image? EdLynn, hi. As far as I can remember, when I last used Acronis I had to mount the archive first (there was an option within the gui) and then D&P the selected data to hard disk. Then assuming you have net access you will be able to transfer between shares in xp. Hope I have understood your question and that this helps. If that's not possible then maybe someone could let us know if its possible by installing the archive in a virtual machine and then D&P the data from there? Alan. On Wed, 2010-01-20 at 21:17 +0100, Tilman Brandl wrote: > ED, > > if I understand you correctly, you already have a new machine ready with a fresh OS, and you just want to move selected data from your external USB-HDD onto a new machine. > > With Acronis AFAIK you can recover exactly the data you want from a selected Acronis backup file, and you can put it anyplace you want on a machine .... > > So you maybe can recover just this selected stuff to your old machine (or wherever you can attach your external drive to - this could be any machine that allows to attach the USB drive, even your neighbor's). If you manage that way to recover these data to a different machine, why not then use a memory stick to move the data further on to your new machine? All you need is a USB connection, so the new machine should be an option too. Or am I missing something here ...? > > Tilman > > ----- Original Message ----- > From: "EdlynnUSA" > To: "TechSupportGuys" > Sent: Wednesday, January 20, 2010 8:56 PM > Subject: TSGL: Anyone use Acronis True Image? > > > > I'v been using it for years but I have never needed it to tansfer programs and data to a different machine. That's my problem now. > > > > The Acronis full system backup is a picture of the entire system and great for a full recovery to the existing machine. Now I have a new machine with the same XPPro OS, and Acronis' backup has all the junk I want to get rid of for the new machine. I thought that I could drag and drop the data in an Explorer tree and all would be fine. But, that doesn't work. No, not even with a single line of data. > > > > The CDROM on the old machine is disabled, so I can't use it to download anything to bring to the new machine. The backup is on an external USB HDD. > > > > Is there a USB, or some other cabling I can use to transfer some of the old downloaded programs, pictures, and documents? > > > > Thanks for the info. > > > > ED > > . > > PS. The new machine is a Dell Precision 4400 with XPPro SP3 loaded. The old machine is a Dell Inspiron 9100 with XPPeo SP2. Both are laptops. > > > _______________________________________________ > Tech Support Guy Mailing List > http://www.tsgserver.com/list/ _______________________________________________ Tech Support Guy Mailing List http://www.tsgserver.com/list/ _______________________________________________ Tech Support Guy Mailing List http://www.tsgserver.com/list/ _______________________________________________ Tech Support Guy Mailing List http://www.tsgserver.com/list/ From edlynn at usa.com Thu Jan 21 11:32:22 2010 From: edlynn at usa.com (EdlynnUSA) Date: Thu, 21 Jan 2010 11:32:22 -0500 Subject: TSGL: h. Davis: Tilman - Anyone use Acronis True Image? References: <66C3C8076F514A3292B05EF7E3571764@mine><91126A7330F047E8A9E077F8F182AE3E@til4200><1264024281.3317.7.camel@alan-dtpc> <4B57C286.6010902@gmail.com> Message-ID: <3F114CCD151B48BFB5C9982B66ABF86B@mine> OS on old machine same as on new, except for SP2 to SP3. Same settins were used to set up new machine, including all passwords, etc. I believe that the "request for author" is similar to the OS not recognizing an attachment 'extension' and requesting a program to open it up. Does this light up any bulbs? Thanks again. ED ----- Original Message ----- From: H Davis To: Tech Support Guy Mailing List Sent: Wednesday, January 20, 2010 9:57 PM Subject: Re: TSGL: Tilman - Anyone use Acronis True Image? Could the author be the user name you used on the old machine? Even if you used more than one (2 users?) it wouldn't be hard to try both. H Davis Tilman Brandl wrote: > Hmmmm - not sure what exactly it is, that's stopping you. Can you identify the program that's asking you for a name? Win XP, Acronis, ... ? > > Haven't seen such thing myself. But it sounds like your new machine has a rather tight security - be it XP (thats my guess!), or any other program you are running. Could even be a Firewall (rather not) or virusprotection ? The problem may be that your new system want's to make sure you are the owner of these files ... I'm not an expert with this, unfortunately. > > One option would be to try and disconnect your network + shut down firewall and virus program(s) - this would help eliminating these 2 options. > > Hopefully other's will be able to help with this - otherwise the Acronis help site should have more. > > Tilman > > ----- Original Message ----- > From: "EdlynnUSA" > To: "Tech Support Guy Mailing List" > Sent: Thursday, January 21, 2010 1:16 AM > Subject: TSGL: Tilman - Anyone use Acronis True Image? > > > >> Hi Tilman - >> >> Thanks, that's exactly what I thought would work, but it doesn't. I get a request from the new machine asking me to supply the author of the file I wish to open. >> >> I don't lnow how to go from there. Maybe you lmow? >> >> ED >> ----- Original Message ----- >> From: AY >> To: Tech Support Guy Mailing List >> Sent: Wednesday, January 20, 2010 4:51 PM >> Subject: Re: TSGL: Anyone use Acronis True Image? >> >> >> EdLynn, hi. >> >> As far as I can remember, when I last used Acronis I had to mount the >> archive first (there was an option within the gui) and then D&P the >> selected data to hard disk. Then assuming you have net access you will >> be able to transfer between shares in xp. Hope I have understood your >> question and that this helps. >> If that's not possible then maybe someone could let us know if its >> possible by installing the archive in a virtual machine and then D&P the >> data from there? >> >> Alan. >> >> On Wed, 2010-01-20 at 21:17 +0100, Tilman Brandl wrote: >> > ED, >> > >> > if I understand you correctly, you already have a new machine ready with a fresh OS, and you just want to move selected data from your external USB-HDD onto a new machine. >> > >> > With Acronis AFAIK you can recover exactly the data you want from a selected Acronis backup file, and you can put it anyplace you want on a machine .... >> > >> > So you maybe can recover just this selected stuff to your old machine (or wherever you can attach your external drive to - this could be any machine that allows to attach the USB drive, even your neighbor's). If you manage that way to recover these data to a different machine, why not then use a memory stick to move the data further on to your new machine? All you need is a USB connection, so the new machine should be an option too. Or am I missing something here ...? >> > >> > Tilman >> > >> > ----- Original Message ----- >> > From: "EdlynnUSA" >> > To: "TechSupportGuys" >> > Sent: Wednesday, January 20, 2010 8:56 PM >> > Subject: TSGL: Anyone use Acronis True Image? >> > >> > >> > > I'v been using it for years but I have never needed it to tansfer programs and data to a different machine. That's my problem now. >> > > >> > > The Acronis full system backup is a picture of the entire system and great for a full recovery to the existing machine. Now I have a new machine with the same XPPro OS, and Acronis' backup has all the junk I want to get rid of for the new machine. I thought that I could drag and drop the data in an Explorer tree and all would be fine. But, that doesn't work. No, not even with a single line of data. >> > > >> > > The CDROM on the old machine is disabled, so I can't use it to download anything to bring to the new machine. The backup is on an external USB HDD. >> > > >> > > Is there a USB, or some other cabling I can use to transfer some of the old downloaded programs, pictures, and documents? >> > > >> > > Thanks for the info. >> > > >> > > ED >> > > . >> > > PS. The new machine is a Dell Precision 4400 with XPPro SP3 loaded. The old machine is a Dell Inspiron 9100 with XPPeo SP2. Both are laptops. >> > > > _______________________________________________ > Tech Support Guy Mailing List > http://www.tsgserver.com/list/ > > -- H Davis hdavis1 at gmail.com _______________________________________________ Tech Support Guy Mailing List http://www.tsgserver.com/list/ From ian at iarp.ca Thu Jan 21 12:29:05 2010 From: ian at iarp.ca (Ian Ramsey-Planck) Date: Thu, 21 Jan 2010 12:29:05 -0500 Subject: TSGL: OE6 Will and Won't Send Attachments(its confusing)[SOLVED] In-Reply-To: <32877759ED5D4A5E8EC0BC918999A26B@johnsp2> References: <32877759ED5D4A5E8EC0BC918999A26B@johnsp2> Message-ID: It seems to be 2GB's PER .dbx file. Because i couldn't move literally anything into the sent items folder, i made a new piece of mail, 3KB's in size and it just wouldn't fit. But as soon as i moved something out, i could put something else in until it was full again. I moved all non-2010 sent items into their own folder, which took up 1.4GB's of space by itself and then everything started working just fine. On Thu, Jan 21, 2010 at 7:52 AM, Jon wrote: > Hi, > > There still seems to be a discrepancy here. > > Merna quoted a report from MS Tech Support that said the maximum total of > all .dbx-files was 2GB. > > If so, how did Ian's SentItems reach 2GB at all? OE should have crashed > long before since all the other .dbx-files would have been added in. > > Is it then any one .dbx that must stay below 2GB or is it the total of all > folders? > > This is important because if it is the limit for any one folder, the > problem can be solved by creating new storage folders within OE. > > John > Od/G > > > ----- Original Message ----- > From: Ian Ramsey-Planck > To: Tech Support Guy Mailing List > Sent: Wednesday, January 20, 2010 9:11 PM > Subject: Re: TSGL: OE6 Will and Won't Send Attachments(its > confusing)[SOLVED] > > > Howdy All, > > So finally had time to finish the job today, when i checked each folders > size the Sent Items box was maxed out at the 2GB size, i just dragged > 2006-2009 out and put into another folder and every things spinning once > again. Also had to run Compact Folder on it to reduce it's actual size. > > I noticed once i dragged the emails out of the Sent Items box the sent.dbx > file stayed at 2GB's until i ran Compact Folder on it and it shrunk. > > Thanks again. > > On Sun, Jan 10, 2010 at 8:24 PM, Merna Bitter > wrote: > > > Another MS KB article that may or may not apply. > > http://207.46.225.250/kb/919453 > > > > Note that other KB articles are listed at the bottom of this one. > > > > Merna > > > > > > ----- Original Message ----- From: "Merna Bitter" > > > > > To: "Tech Support Guy Mailing List" > > Sent: Monday, January 11, 2010 10:28 AM > > > > Subject: Re: TSGL: OE6 Will and Won't Send Attachments(its confusing) > > > > > > > >> http://kbalertz.com/Feedback.aspx?kbNumber=903095 > >> Note third comment -- "MS Tech Support advised today 10/15/09 that 2GB > is > >> the maximum TOTAL of all .dbx files." > >> > >> The MS KB article 903095 itself is at > >> http://support.microsoft.com/kb/903095 > >> > >> Merna > >> > >> > >> ----- Original Message ----- From: "Tilman Brandl" > >> To: "Tech Support Guy Mailing List" > >> Sent: Monday, January 11, 2010 9:25 AM > >> Subject: Re: TSGL: OE6 Will and Won't Send Attachments(its confusing) > >> > >> > >> Ian, > >>> > >>> my IE6 holds about 8200 messages at below 1.8 GB size altogether. I too > >>> believe that OE6 above a certain size-limit tends to create problems - > >>> not sure what that size would be, but I would never let it get at 2 GB > or > >>> beyond. > >>> > >>> Tilman > >>> > >>> ----- Original Message ----- From: "Ian Ramsey-Planck" > >>> To: "Tech Support Guy Mailing List" > >>> Sent: Wednesday, January 06, 2010 6:54 PM > >>> Subject: Re: TSGL: OE6 Will and Won't Send Attachments(its confusing) > >>> > >>> > >>> Hey, > >>>> > >>>> Does anyone know what maximums OE6 has? I just did a count and he has > >>>> 16,478 > >>>> messages totaling 9.60GB's > >>>> > >>>> I created a new identity and setup the email account without importing > >>>> the > >>>> old emails and it successfully sent anything of size up to 15mb's. But > >>>> as > >>>> soon as i imported everything, the problem comes right back. I think > i'm > >>>> going to try talking him into getting rid of emails he doesn't need. > >>>> > >>>> On Wed, Jan 6, 2010 at 9:37 AM, Ron Grant wrote: > >>>> > >>>> In OE, I have always been able to repair it by creating a new > identity, > >>>>> then copy all of the old folders into that new identity. > >>>>> Once all is working in the new identity then the old one can be > >>>>> deleted. > >>>>> Seems it corrupts itself at times and this is an effective fix. > >>>>> > >>>>> I have done this before in OE6, but of course this program is not > >>>>> supported > >>>>> by Microsoft anymore as they have moved on to Windows Mail. > >>>>> > >>>>> Ron > >>>>> > >>>>> > >>>>> Ian Ramsey-Planck wrote: > >>>>> > >>>>> Hey All, > >>>>>> > >>>>>> I've run into a problem with a co-workers machine. He's using OE6 > and > >>>>>> has > >>>>>> always been able to send emails with attachments up until 2 days > ago. > >>>>>> > >>>>>> We can send emails without attachments just fine, but as soon as you > >>>>>> add > >>>>>> items totaling over 1MB it does 3 things: > >>>>>> 1) It gives me a warning and says to look below for errors, but it's > >>>>>> completely blank textarea on both tabs. > >>>>>> 2) It stays in the outbox and keeps resending everytime the > >>>>>> Send/Receive button is pushed(or auto runs). > >>>>>> 3) The messages does get sent, but isn't removed from the outbox. > I've > >>>>>> done > >>>>>> 32 tests with varying sizes and all of them get sent to the end user > >>>>>> just > >>>>>> fine, but it stays in the outbox and keep resending. > >>>>>> > >>>>>> I've tried disabling, and even removing Norton but that didn't > change > >>>>>> anything. We called the ISP's tech support and he's able to send up > to > >>>>>> 20MB's attachments. I also installed Thunderbird as a test, and it > >>>>>> sent > >>>>>> all > >>>>>> messages(w/ and w/o attachments) perfectly fine. > >>>>>> > >>>>>> I've run out of ideas, we require OE6 because of Act contact > manager. > >>>>>> He > >>>>>> claims he wasn't doing anything and didn't change anything to cause > >>>>>> this. > >>>>>> and Event manager shows nothing. > >>>>>> > >>>>>> TIA > >>>>>> > >>>>>> > >>>>>> > >>>>>> > >>>>> -- > >>>>> Is your computer changing the world? > >>>>> http://www.worldcommunitygrid.org/index.jsp > >>>>> > >>>>> http://twitter.com/nortnarg > >>>>> > >>>>> > >>>>> > >>>>> > >>>>> _______________________________________________ > >>>>> Tech Support Guy Mailing List > >>>>> http://www.tsgserver.com/list/ > >>>>> > >>>>> > >>>> > >>>> > >>>> -- > >>>> Thanks > >>>> Ian R-P > >>>> _______________________________________________ > >>>> Tech Support Guy Mailing List > >>>> http://www.tsgserver.com/list/ > >>>> > >>>> > >>> _______________________________________________ > >>> Tech Support Guy Mailing List > >>> http://www.tsgserver.com/list/ > >>> > >> > >> > >> _______________________________________________ > >> Tech Support Guy Mailing List > >> http://www.tsgserver.com/list/ > >> > > > > > > _______________________________________________ > > Tech Support Guy Mailing List > > http://www.tsgserver.com/list/ > > > > > > -- > Thanks > Ian R-P > _______________________________________________ > Tech Support Guy Mailing List > http://www.tsgserver.com/list/ > _______________________________________________ > Tech Support Guy Mailing List > http://www.tsgserver.com/list/ > -- Thanks Ian R-P From edlynn at usa.com Thu Jan 21 15:02:08 2010 From: edlynn at usa.com (EdlynnUSA) Date: Thu, 21 Jan 2010 15:02:08 -0500 Subject: TSGL: H Davis: Tilman - Anyone use Acronis True Image? References: <66C3C8076F514A3292B05EF7E3571764@mine><91126A7330F047E8A9E077F8F182AE3E@til4200><1264024281.3317.7.camel@alan-dtpc> <4B57C286.6010902@gmail.com> Message-ID: At this point, there is no Firewall up, no antivirus pogam onboard, and really a CLEAN new machine wih the Dell presents which are not potent enough to over ride anything important(?) ED ----- Original Message ----- From: H Davis To: Tech Support Guy Mailing List Sent: Wednesday, January 20, 2010 9:57 PM Subject: Re: TSGL: Tilman - Anyone use Acronis True Image? Could the author be the user name you used on the old machine? Even if you used more than one (2 users?) it wouldn't be hard to try both. H Davis Tilman Brandl wrote: > Hmmmm - not sure what exactly it is, that's stopping you. Can you identify the program that's asking you for a name? Win XP, Acronis, ... ? > > Haven't seen such thing myself. But it sounds like your new machine has a rather tight security - be it XP (thats my guess!), or any other program you are running. Could even be a Firewall (rather not) or virusprotection ? The problem may be that your new system want's to make sure you are the owner of these files ... I'm not an expert with this, unfortunately. > > One option would be to try and disconnect your network + shut down firewall and virus program(s) - this would help eliminating these 2 options. > > Hopefully other's will be able to help with this - otherwise the Acronis help site should have more. > > Tilman > > ----- Original Message ----- > From: "EdlynnUSA" > To: "Tech Support Guy Mailing List" > Sent: Thursday, January 21, 2010 1:16 AM > Subject: TSGL: Tilman - Anyone use Acronis True Image? > > > >> Hi Tilman - >> >> Thanks, that's exactly what I thought would work, but it doesn't. I get a request from the new machine asking me to supply the author of the file I wish to open. >> >> I don't lnow how to go from there. Maybe you lmow? >> >> ED >> ----- Original Message ----- >> From: AY >> To: Tech Support Guy Mailing List >> Sent: Wednesday, January 20, 2010 4:51 PM >> Subject: Re: TSGL: Anyone use Acronis True Image? >> >> >> EdLynn, hi. >> >> As far as I can remember, when I last used Acronis I had to mount the >> archive first (there was an option within the gui) and then D&P the >> selected data to hard disk. Then assuming you have net access you will >> be able to transfer between shares in xp. Hope I have understood your >> question and that this helps. >> If that's not possible then maybe someone could let us know if its >> possible by installing the archive in a virtual machine and then D&P the >> data from there? >> >> Alan. >> >> On Wed, 2010-01-20 at 21:17 +0100, Tilman Brandl wrote: >> > ED, >> > >> > if I understand you correctly, you already have a new machine ready with a fresh OS, and you just want to move selected data from your external USB-HDD onto a new machine. >> > >> > With Acronis AFAIK you can recover exactly the data you want from a selected Acronis backup file, and you can put it anyplace you want on a machine .... >> > >> > So you maybe can recover just this selected stuff to your old machine (or wherever you can attach your external drive to - this could be any machine that allows to attach the USB drive, even your neighbor's). If you manage that way to recover these data to a different machine, why not then use a memory stick to move the data further on to your new machine? All you need is a USB connection, so the new machine should be an option too. Or am I missing something here ...? >> > >> > Tilman >> > >> > ----- Original Message ----- >> > From: "EdlynnUSA" >> > To: "TechSupportGuys" >> > Sent: Wednesday, January 20, 2010 8:56 PM >> > Subject: TSGL: Anyone use Acronis True Image? >> > >> > >> > > I'v been using it for years but I have never needed it to tansfer programs and data to a different machine. That's my problem now. >> > > >> > > The Acronis full system backup is a picture of the entire system and great for a full recovery to the existing machine. Now I have a new machine with the same XPPro OS, and Acronis' backup has all the junk I want to get rid of for the new machine. I thought that I could drag and drop the data in an Explorer tree and all would be fine. But, that doesn't work. No, not even with a single line of data. >> > > >> > > The CDROM on the old machine is disabled, so I can't use it to download anything to bring to the new machine. The backup is on an external USB HDD. >> > > >> > > Is there a USB, or some other cabling I can use to transfer some of the old downloaded programs, pictures, and documents? >> > > >> > > Thanks for the info. >> > > >> > > ED >> > > . >> > > PS. The new machine is a Dell Precision 4400 with XPPro SP3 loaded. The old machine is a Dell Inspiron 9100 with XPPeo SP2. Both are laptops. >> > > > _______________________________________________ > Tech Support Guy Mailing List > http://www.tsgserver.com/list/ > > -- H Davis hdavis1 at gmail.com _______________________________________________ Tech Support Guy Mailing List http://www.tsgserver.com/list/ From coover at fastmail.fm Thu Jan 21 17:14:56 2010 From: coover at fastmail.fm (Russell W. Coover) Date: Thu, 21 Jan 2010 14:14:56 -0800 Subject: TSGL: Russ,Tilman - Anyone use Acronis True Image? In-Reply-To: <4C345FBEE2BB40A3885FDC4929293B0A@mine> References: <66C3C8076F514A3292B05EF7E3571764@mine><91126A7330F047E8A9E077F8F182AE3E@til4200><1264024281.3317.7.camel@alan-dtpc><62559A0C5D5A4D38B7FE2AC74FB7A045@AcerLaptopPC> <4C345FBEE2BB40A3885FDC4929293B0A@mine> Message-ID: <2B00A0B73F1548E58F171010B78541CB@AcerLaptopPC> User Name? Russ -----Original Message----- From: list-bounces at tsgserver.com [mailto:list-bounces at tsgserver.com] On Behalf Of EdlynnUSA Sent: Thursday, January 21, 2010 8:22 AM To: Tech Support Guy Mailing List Subject: TSGL: Russ,Tilman - Anyone use Acronis True Image? These were straight out files and prograams withou ay protection fromm me. I believe that author meant who or where it had originated. Thanks. ED ----- Original Message ----- From: Russell W. Coover To: 'Tech Support Guy Mailing List' Sent: Wednesday, January 20, 2010 7:41 PM Subject: Re: TSGL: Tilman - Anyone use Acronis True Image? Ed, Have you encrypted or passworded those files? What you are describing is what I would expect to happen (though I'm not sure about the word "author" in place of password) if you had done so! Russ -----Original Message----- From: list-bounces at tsgserver.com [mailto:list-bounces at tsgserver.com] On Behalf Of EdlynnUSA Sent: Wednesday, January 20, 2010 4:17 PM To: Tech Support Guy Mailing List Subject: TSGL: Tilman - Anyone use Acronis True Image? Hi Tilman - Thanks, that's exactly what I thought would work, but it doesn't. I get a request from the new machine asking me to supply the author of the file I wish to open. I don't lnow how to go from there. Maybe you lmow? ED ----- Original Message ----- From: AY To: Tech Support Guy Mailing List Sent: Wednesday, January 20, 2010 4:51 PM Subject: Re: TSGL: Anyone use Acronis True Image? EdLynn, hi. As far as I can remember, when I last used Acronis I had to mount the archive first (there was an option within the gui) and then D&P the selected data to hard disk. Then assuming you have net access you will be able to transfer between shares in xp. Hope I have understood your question and that this helps. If that's not possible then maybe someone could let us know if its possible by installing the archive in a virtual machine and then D&P the data from there? Alan. On Wed, 2010-01-20 at 21:17 +0100, Tilman Brandl wrote: > ED, > > if I understand you correctly, you already have a new machine ready with a fresh OS, and you just want to move selected data from your external USB-HDD onto a new machine. > > With Acronis AFAIK you can recover exactly the data you want from a selected Acronis backup file, and you can put it anyplace you want on a machine .... > > So you maybe can recover just this selected stuff to your old machine (or wherever you can attach your external drive to - this could be any machine that allows to attach the USB drive, even your neighbor's). If you manage that way to recover these data to a different machine, why not then use a memory stick to move the data further on to your new machine? All you need is a USB connection, so the new machine should be an option too. Or am I missing something here ...? > > Tilman > > ----- Original Message ----- > From: "EdlynnUSA" > To: "TechSupportGuys" > Sent: Wednesday, January 20, 2010 8:56 PM > Subject: TSGL: Anyone use Acronis True Image? > > > > I'v been using it for years but I have never needed it to tansfer programs and data to a different machine. That's my problem now. > > > > The Acronis full system backup is a picture of the entire system and great for a full recovery to the existing machine. Now I have a new machine with the same XPPro OS, and Acronis' backup has all the junk I want to get rid of for the new machine. I thought that I could drag and drop the data in an Explorer tree and all would be fine. But, that doesn't work. No, not even with a single line of data. > > > > The CDROM on the old machine is disabled, so I can't use it to download anything to bring to the new machine. The backup is on an external USB HDD. > > > > Is there a USB, or some other cabling I can use to transfer some of the old downloaded programs, pictures, and documents? > > > > Thanks for the info. > > > > ED > > . > > PS. The new machine is a Dell Precision 4400 with XPPro SP3 loaded. The old machine is a Dell Inspiron 9100 with XPPeo SP2. Both are laptops. > > > _______________________________________________ > Tech Support Guy Mailing List > http://www.tsgserver.com/list/ _______________________________________________ Tech Support Guy Mailing List http://www.tsgserver.com/list/ _______________________________________________ Tech Support Guy Mailing List http://www.tsgserver.com/list/ _______________________________________________ Tech Support Guy Mailing List http://www.tsgserver.com/list/ _______________________________________________ Tech Support Guy Mailing List http://www.tsgserver.com/list/ From coover at fastmail.fm Thu Jan 21 17:17:55 2010 From: coover at fastmail.fm (Russell W. Coover) Date: Thu, 21 Jan 2010 14:17:55 -0800 Subject: TSGL: h. Davis: Tilman - Anyone use Acronis True Image? In-Reply-To: <3F114CCD151B48BFB5C9982B66ABF86B@mine> References: <66C3C8076F514A3292B05EF7E3571764@mine><91126A7330F047E8A9E077F8F182AE3E@til4200><1264024281.3317.7.camel@alan-dtpc> <4B57C286.6010902@gmail.com> <3F114CCD151B48BFB5C9982B66ABF86B@mine> Message-ID: <1DECA937A85B4D56BD861DF9843A3261@AcerLaptopPC> Do you have those programs installed? For example, you cannot open a .doc file without Word or some other Word Processing program that reads .doc files. Russ -----Original Message----- From: list-bounces at tsgserver.com [mailto:list-bounces at tsgserver.com] On Behalf Of EdlynnUSA Sent: Thursday, January 21, 2010 8:32 AM To: Tech Support Guy Mailing List Subject: TSGL: h. Davis: Tilman - Anyone use Acronis True Image? OS on old machine same as on new, except for SP2 to SP3. Same settins were used to set up new machine, including all passwords, etc. I believe that the "request for author" is similar to the OS not recognizing an attachment 'extension' and requesting a program to open it up. Does this light up any bulbs? Thanks again. ED ----- Original Message ----- From: H Davis To: Tech Support Guy Mailing List Sent: Wednesday, January 20, 2010 9:57 PM Subject: Re: TSGL: Tilman - Anyone use Acronis True Image? Could the author be the user name you used on the old machine? Even if you used more than one (2 users?) it wouldn't be hard to try both. H Davis Tilman Brandl wrote: > Hmmmm - not sure what exactly it is, that's stopping you. Can you identify the program that's asking you for a name? Win XP, Acronis, ... ? > > Haven't seen such thing myself. But it sounds like your new machine has a rather tight security - be it XP (thats my guess!), or any other program you are running. Could even be a Firewall (rather not) or virusprotection ? The problem may be that your new system want's to make sure you are the owner of these files ... I'm not an expert with this, unfortunately. > > One option would be to try and disconnect your network + shut down firewall and virus program(s) - this would help eliminating these 2 options. > > Hopefully other's will be able to help with this - otherwise the Acronis help site should have more. > > Tilman > > ----- Original Message ----- > From: "EdlynnUSA" > To: "Tech Support Guy Mailing List" > Sent: Thursday, January 21, 2010 1:16 AM > Subject: TSGL: Tilman - Anyone use Acronis True Image? > > > >> Hi Tilman - >> >> Thanks, that's exactly what I thought would work, but it doesn't. I get a request from the new machine asking me to supply the author of the file I wish to open. >> >> I don't lnow how to go from there. Maybe you lmow? >> >> ED >> ----- Original Message ----- >> From: AY >> To: Tech Support Guy Mailing List >> Sent: Wednesday, January 20, 2010 4:51 PM >> Subject: Re: TSGL: Anyone use Acronis True Image? >> >> >> EdLynn, hi. >> >> As far as I can remember, when I last used Acronis I had to mount the >> archive first (there was an option within the gui) and then D&P the >> selected data to hard disk. Then assuming you have net access you will >> be able to transfer between shares in xp. Hope I have understood your >> question and that this helps. >> If that's not possible then maybe someone could let us know if its >> possible by installing the archive in a virtual machine and then D&P the >> data from there? >> >> Alan. >> >> On Wed, 2010-01-20 at 21:17 +0100, Tilman Brandl wrote: >> > ED, >> > >> > if I understand you correctly, you already have a new machine ready with a fresh OS, and you just want to move selected data from your external USB-HDD onto a new machine. >> > >> > With Acronis AFAIK you can recover exactly the data you want from a selected Acronis backup file, and you can put it anyplace you want on a machine .... >> > >> > So you maybe can recover just this selected stuff to your old machine (or wherever you can attach your external drive to - this could be any machine that allows to attach the USB drive, even your neighbor's). If you manage that way to recover these data to a different machine, why not then use a memory stick to move the data further on to your new machine? All you need is a USB connection, so the new machine should be an option too. Or am I missing something here ...? >> > >> > Tilman >> > >> > ----- Original Message ----- >> > From: "EdlynnUSA" >> > To: "TechSupportGuys" >> > Sent: Wednesday, January 20, 2010 8:56 PM >> > Subject: TSGL: Anyone use Acronis True Image? >> > >> > >> > > I'v been using it for years but I have never needed it to tansfer programs and data to a different machine. That's my problem now. >> > > >> > > The Acronis full system backup is a picture of the entire system and great for a full recovery to the existing machine. Now I have a new machine with the same XPPro OS, and Acronis' backup has all the junk I want to get rid of for the new machine. I thought that I could drag and drop the data in an Explorer tree and all would be fine. But, that doesn't work. No, not even with a single line of data. >> > > >> > > The CDROM on the old machine is disabled, so I can't use it to download anything to bring to the new machine. The backup is on an external USB HDD. >> > > >> > > Is there a USB, or some other cabling I can use to transfer some of the old downloaded programs, pictures, and documents? >> > > >> > > Thanks for the info. >> > > >> > > ED >> > > . >> > > PS. The new machine is a Dell Precision 4400 with XPPro SP3 loaded. The old machine is a Dell Inspiron 9100 with XPPeo SP2. Both are laptops. >> > > > _______________________________________________ > Tech Support Guy Mailing List > http://www.tsgserver.com/list/ > > -- H Davis hdavis1 at gmail.com _______________________________________________ Tech Support Guy Mailing List http://www.tsgserver.com/list/ _______________________________________________ Tech Support Guy Mailing List http://www.tsgserver.com/list/ From coover at fastmail.fm Thu Jan 21 17:23:55 2010 From: coover at fastmail.fm (Russell W. Coover) Date: Thu, 21 Jan 2010 14:23:55 -0800 Subject: TSGL: H Davis: Tilman - Anyone use Acronis True Image? In-Reply-To: References: <66C3C8076F514A3292B05EF7E3571764@mine><91126A7330F047E8A9E077F8F182AE3E@til4200><1264024281.3317.7.camel@alan-dtpc> <4B57C286.6010902@gmail.com> Message-ID: <39890E9FDEF7408A8DE3B41E4696C6E8@AcerLaptopPC> I'd suggest using at the VERY MIMIMUM the Windows Firewall and Microsoft Security Essentials (which seems to be very good Anti-Virus Software). A firewall and AV software is essential if you go on the internet. A good router will add further security. Russ -----Original Message----- From: list-bounces at tsgserver.com [mailto:list-bounces at tsgserver.com] On Behalf Of EdlynnUSA Sent: Thursday, January 21, 2010 12:02 PM To: Tech Support Guy Mailing List Subject: TSGL: H Davis: Tilman - Anyone use Acronis True Image? At this point, there is no Firewall up, no antivirus pogam onboard, and really a CLEAN new machine wih the Dell presents which are not potent enough to over ride anything important(?) ED ----- Original Message ----- From: H Davis To: Tech Support Guy Mailing List Sent: Wednesday, January 20, 2010 9:57 PM Subject: Re: TSGL: Tilman - Anyone use Acronis True Image? Could the author be the user name you used on the old machine? Even if you used more than one (2 users?) it wouldn't be hard to try both. H Davis Tilman Brandl wrote: > Hmmmm - not sure what exactly it is, that's stopping you. Can you identify the program that's asking you for a name? Win XP, Acronis, ... ? > > Haven't seen such thing myself. But it sounds like your new machine has a rather tight security - be it XP (thats my guess!), or any other program you are running. Could even be a Firewall (rather not) or virusprotection ? The problem may be that your new system want's to make sure you are the owner of these files ... I'm not an expert with this, unfortunately. > > One option would be to try and disconnect your network + shut down firewall and virus program(s) - this would help eliminating these 2 options. > > Hopefully other's will be able to help with this - otherwise the Acronis help site should have more. > > Tilman > > ----- Original Message ----- > From: "EdlynnUSA" > To: "Tech Support Guy Mailing List" > Sent: Thursday, January 21, 2010 1:16 AM > Subject: TSGL: Tilman - Anyone use Acronis True Image? > > > >> Hi Tilman - >> >> Thanks, that's exactly what I thought would work, but it doesn't. I get a request from the new machine asking me to supply the author of the file I wish to open. >> >> I don't lnow how to go from there. Maybe you lmow? >> >> ED >> ----- Original Message ----- >> From: AY >> To: Tech Support Guy Mailing List >> Sent: Wednesday, January 20, 2010 4:51 PM >> Subject: Re: TSGL: Anyone use Acronis True Image? >> >> >> EdLynn, hi. >> >> As far as I can remember, when I last used Acronis I had to mount the >> archive first (there was an option within the gui) and then D&P the >> selected data to hard disk. Then assuming you have net access you will >> be able to transfer between shares in xp. Hope I have understood your >> question and that this helps. >> If that's not possible then maybe someone could let us know if its >> possible by installing the archive in a virtual machine and then D&P the >> data from there? >> >> Alan. >> >> On Wed, 2010-01-20 at 21:17 +0100, Tilman Brandl wrote: >> > ED, >> > >> > if I understand you correctly, you already have a new machine ready with a fresh OS, and you just want to move selected data from your external USB-HDD onto a new machine. >> > >> > With Acronis AFAIK you can recover exactly the data you want from a selected Acronis backup file, and you can put it anyplace you want on a machine .... >> > >> > So you maybe can recover just this selected stuff to your old machine (or wherever you can attach your external drive to - this could be any machine that allows to attach the USB drive, even your neighbor's). If you manage that way to recover these data to a different machine, why not then use a memory stick to move the data further on to your new machine? All you need is a USB connection, so the new machine should be an option too. Or am I missing something here ...? >> > >> > Tilman >> > >> > ----- Original Message ----- >> > From: "EdlynnUSA" >> > To: "TechSupportGuys" >> > Sent: Wednesday, January 20, 2010 8:56 PM >> > Subject: TSGL: Anyone use Acronis True Image? >> > >> > >> > > I'v been using it for years but I have never needed it to tansfer programs and data to a different machine. That's my problem now. >> > > >> > > The Acronis full system backup is a picture of the entire system and great for a full recovery to the existing machine. Now I have a new machine with the same XPPro OS, and Acronis' backup has all the junk I want to get rid of for the new machine. I thought that I could drag and drop the data in an Explorer tree and all would be fine. But, that doesn't work. No, not even with a single line of data. >> > > >> > > The CDROM on the old machine is disabled, so I can't use it to download anything to bring to the new machine. The backup is on an external USB HDD. >> > > >> > > Is there a USB, or some other cabling I can use to transfer some of the old downloaded programs, pictures, and documents? >> > > >> > > Thanks for the info. >> > > >> > > ED >> > > . >> > > PS. The new machine is a Dell Precision 4400 with XPPro SP3 loaded. The old machine is a Dell Inspiron 9100 with XPPeo SP2. Both are laptops. >> > > > _______________________________________________ > Tech Support Guy Mailing List > http://www.tsgserver.com/list/ > > -- H Davis hdavis1 at gmail.com _______________________________________________ Tech Support Guy Mailing List http://www.tsgserver.com/list/ _______________________________________________ Tech Support Guy Mailing List http://www.tsgserver.com/list/ From leebunyard at comcast.net Thu Jan 21 17:48:47 2010 From: leebunyard at comcast.net (Lee Bunyard) Date: Thu, 21 Jan 2010 14:48:47 -0800 Subject: TSGL: Zipping Files Message-ID: <4B58D9CF.6010506@comcast.net> I bought my wife a new HP laptop for Christmas running Windows 7. She's the President of a dog club in California and has been trying to email a club newsletter to the webmaster to post on the club's website but the newsletter is pretty good sized (17MB) with a lot of JPEG photos and the newsletter will not email out as an attachment, apparently because it exceeds a maximum limitation on email size by Comcast on their SMTP server (even though she says she emailed out newsletter attachments last year that were close to 20 MB. Go figure. I've been trying to see if we could zip the files to get them down to a much smaller size but cannot find a winzip program within the Windows 7 OS. I thought all Windows operating systems since XP came with winzip capability. When I googled WinZip it came up with sites indicating the winzip program is a "pay for" accessory program. Any suggestions on what we can do to try and compress this file?? Thanks. Lee in the Mountains of Northern California From baracouder at aol.com Thu Jan 21 18:04:00 2010 From: baracouder at aol.com (AY) Date: Thu, 21 Jan 2010 23:04:00 +0000 Subject: TSGL: Zipping Files In-Reply-To: <4B58D9CF.6010506@comcast.net> References: <4B58D9CF.6010506@comcast.net> Message-ID: <1264115040.2293.7.camel@alan-dtpc> Well with the WinRar program you can compress the file and have it split it into however many parts you desire. Then you can email the parts separately and have the recipient save them to the same place/folder. Once that's accomplished they simply have to extract the file with the 00 mark and the file will be reconstructed to the original file. WinRar is a paid prog but there is a trial version which may do as you need, but there may be progs such as 7zip that can do the same for free. Regards. On Thu, 2010-01-21 at 14:48 -0800, Lee Bunyard wrote: > I bought my wife a new HP laptop for Christmas running Windows 7. She's > the President of a dog club in California and has been trying to email a > club newsletter to the webmaster to post on the club's website but the > newsletter is pretty good sized (17MB) with a lot of JPEG photos and the > newsletter will not email out as an attachment, apparently because it > exceeds a maximum limitation on email size by Comcast on their SMTP > server (even though she says she emailed out newsletter attachments last > year that were close to 20 MB. Go figure. > > I've been trying to see if we could zip the files to get them down to a > much smaller size but cannot find a winzip program within the Windows 7 > OS. I thought all Windows operating systems since XP came with winzip > capability. When I googled WinZip it came up with sites indicating the > winzip program is a "pay for" accessory program. Any suggestions on > what we can do to try and compress this file?? Thanks. > Lee in the Mountains of Northern California > _______________________________________________ > Tech Support Guy Mailing List > http://www.tsgserver.com/list/ From coover at fastmail.fm Thu Jan 21 18:05:19 2010 From: coover at fastmail.fm (Russell W. Coover) Date: Thu, 21 Jan 2010 15:05:19 -0800 Subject: TSGL: Zipping Files In-Reply-To: <4B58D9CF.6010506@comcast.net> References: <4B58D9CF.6010506@comcast.net> Message-ID: <5316D8EE5E694B118D021D2FE47ABB3D@AcerLaptopPC> Try PeaZip ... Excellent freeware! http://peazip.sourceforge.net/ Russ Coover -----Original Message----- From: list-bounces at tsgserver.com [mailto:list-bounces at tsgserver.com] On Behalf Of Lee Bunyard Sent: Thursday, January 21, 2010 2:49 PM To: Tech Support Guy Mailing List Subject: TSGL: Zipping Files I bought my wife a new HP laptop for Christmas running Windows 7. She's the President of a dog club in California and has been trying to email a club newsletter to the webmaster to post on the club's website but the newsletter is pretty good sized (17MB) with a lot of JPEG photos and the newsletter will not email out as an attachment, apparently because it exceeds a maximum limitation on email size by Comcast on their SMTP server (even though she says she emailed out newsletter attachments last year that were close to 20 MB. Go figure. I've been trying to see if we could zip the files to get them down to a much smaller size but cannot find a winzip program within the Windows 7 OS. I thought all Windows operating systems since XP came with winzip capability. When I googled WinZip it came up with sites indicating the winzip program is a "pay for" accessory program. Any suggestions on what we can do to try and compress this file?? Thanks. Lee in the Mountains of Northern California _______________________________________________ Tech Support Guy Mailing List http://www.tsgserver.com/list/ From embitt at westnet.com.au Thu Jan 21 19:14:29 2010 From: embitt at westnet.com.au (Merna Bitter) Date: Fri, 22 Jan 2010 10:14:29 +1000 Subject: TSGL: OE6 Will and Won't Send Attachments(its confusing)[SOLVED] References: <32877759ED5D4A5E8EC0BC918999A26B@johnsp2> Message-ID: <78E4A6C77D774B209B63B5B9641B159E@number15> Re John's question I have always tried to keep the total of all the .dbx files under 2 GB as my understanding was that this limit applied to the total of the .dbx files, not each one. [Having said that, I think even the MS article at http://support.microsoft.com/kb/903095 could be interpreted either way, which is why I thought the third comment at kbalertz (http://kbalertz.com/Feedback.aspx?kbNumber=903095 ) was helpful.] If it applies to each folder, the default folders alone in Outlook Express (Inbox, Sent Items, Deleted Items, and Drafts -- I don't include Outbox as that presumably would always be empty or almost empty if awaiting a final Send command) could take up 8 GB if the user treated it as a library. Would this mean that on older, smaller hard drives, and using older file systems (I have seen both 2 GB and 4 GB listed as the maximum file size for FAT16), the user would be very limited in what else he could do on his computer besides run Outlook Express? While Ian has fixed the problem that started this thread, if the 2 GB limit is a total limit, and not per .dbx file, I wouldn't be surprised if other problems arise in his co-worker's OE. For those still using OE, would you keep us informed, Ian? Merna ----------------------------------------------------------------- ----- Original Message ----- From: "Ian Ramsey-Planck" To: "Tech Support Guy Mailing List" Sent: Friday, January 22, 2010 3:29 AM Subject: Re: TSGL: OE6 Will and Won't Send Attachments(its confusing)[SOLVED] It seems to be 2GB's PER .dbx file. Because i couldn't move literally anything into the sent items folder, i made a new piece of mail, 3KB's in size and it just wouldn't fit. But as soon as i moved something out, i could put something else in until it was full again. I moved all non-2010 sent items into their own folder, which took up 1.4GB's of space by itself and then everything started working just fine. ----------------------------------------------------------------- On Thu, Jan 21, 2010 at 7:52 AM, Jon wrote: Hi, There still seems to be a discrepancy here. Merna quoted a report from MS Tech Support that said the maximum total of all .dbx-files was 2GB. If so, how did Ian's SentItems reach 2GB at all? OE should have crashed long before since all the other .dbx-files would have been added in. Is it then any one .dbx that must stay below 2GB or is it the total of all folders? This is important because if it is the limit for any one folder, the problem can be solved by creating new storage folders within OE. John Od/G ----------------------------------------------------------------- ----- Original Message ----- From: Ian Ramsey-Planck To: Tech Support Guy Mailing List Sent: Wednesday, January 20, 2010 9:11 PM Subject: Re: TSGL: OE6 Will and Won't Send Attachments(its confusing)[SOLVED] Howdy All, So finally had time to finish the job today, when i checked each folders size the Sent Items box was maxed out at the 2GB size, i just dragged 2006-2009 out and put into another folder and every things spinning once again. Also had to run Compact Folder on it to reduce it's actual size. I noticed once i dragged the emails out of the Sent Items box the sent.dbx file stayed at 2GB's until i ran Compact Folder on it and it shrunk. Thanks again. On Sun, Jan 10, 2010 at 8:24 PM, Merna Bitter wrote: Another MS KB article that may or may not apply. http://207.46.225.250/kb/919453 Note that other KB articles are listed at the bottom of this one. Merna ----------------------------------------------------------------- ----- Original Message ----- From: "Merna Bitter" Sent: Monday, January 11, 2010 10:28 AM Subject: Re: TSGL: OE6 Will and Won't Send Attachments(its confusing) http://kbalertz.com/Feedback.aspx?kbNumber=903095 Note third comment -- "MS Tech Support advised today 10/15/09 that 2GB is the maximum TOTAL of all .dbx files." The MS KB article 903095 itself is at http://support.microsoft.com/kb/903095 Merna ----------------------------------------------------------------- ----- Original Message ----- From: "Tilman Brandl" To: "Tech Support Guy Mailing List" Sent: Monday, January 11, 2010 9:25 AM Subject: Re: TSGL: OE6 Will and Won't Send Attachments(its confusing) Ian, my IE6 holds about 8200 messages at below 1.8 GB size altogether. I too believe that OE6 above a certain size-limit tends to create problems - not sure what that size would be, but I would never let it get at 2 GB or beyond. Tilman ----------------------------------------------------------------- ----- Original Message ----- From: "Ian Ramsey-Planck" To: "Tech Support Guy Mailing List" Sent: Wednesday, January 06, 2010 6:54 PM Subject: Re: TSGL: OE6 Will and Won't Send Attachments(its confusing) Hey, Does anyone know what maximums OE6 has? I just did a count and he has 16,478 messages totaling 9.60GB's I created a new identity and setup the email account without importing the old emails and it successfully sent anything of size up to 15mb's. But as soon as i imported everything, the problem comes right back. I think i'm going to try talking him into getting rid of emails he doesn't need. ----------------------------------------------------------------- On Wed, Jan 6, 2010 at 9:37 AM, Ron Grant wrote: In OE, I have always been able to repair it by creating a new identity, then copy all of the old folders into that new identity. Once all is working in the new identity then the old one can be deleted. Seems it corrupts itself at times and this is an effective fix. I have done this before in OE6, but of course this program is not supported by Microsoft anymore as they have moved on to Windows Mail. Ron ----------------------------------------------------------------- Hey All, I've run into a problem with a co-workers machine. He's using OE6 and has always been able to send emails with attachments up until 2 days ago. We can send emails without attachments just fine, but as soon as you add items totaling over 1MB it does 3 things: 1) It gives me a warning and says to look below for errors, but it's completely blank textarea on both tabs. 2) It stays in the outbox and keeps resending everytime the Send/Receive button is pushed(or auto runs). 3) The messages does get sent, but isn't removed from the outbox. I've done 32 tests with varying sizes and all of them get sent to the end user just fine, but it stays in the outbox and keep resending. I've tried disabling, and even removing Norton but that didn't change anything. We called the ISP's tech support and he's able to send up to 20MB's attachments. I also installed Thunderbird as a test, and it sent all messages(w/ and w/o attachments) perfectly fine. I've run out of ideas, we require OE6 because of Act contact manager. He claims he wasn't doing anything and didn't change anything to cause this. and Event manager shows nothing. TIA -- Thanks Ian R-P From deepend at tpg.com.au Thu Jan 21 21:54:30 2010 From: deepend at tpg.com.au (Don Penlington) Date: Fri, 22 Jan 2010 12:54:30 +1000 Subject: TSGL: Zipping Files In-Reply-To: <4B58D9CF.6010506@comcast.net> Message-ID: <4.3.2.20100122125106.00c983a8@mail.tpg.com.au> Lee wrote: > Any suggestions on what we can do to try and compress this file??>> JustZipit is the easiest and simplest--and it's free. Description and download here: http://download.cnet.com/JustZIPit/3000-2250_4-10222609.html From the Beach at Surfers Paradise in sunny Queensland. Computer tutorials, local scenery, and other things at my website: http://users.tpg.com.au/deepend/index1.html From hdavis1 at gmail.com Thu Jan 21 22:03:36 2010 From: hdavis1 at gmail.com (H Davis) Date: Thu, 21 Jan 2010 22:03:36 -0500 Subject: TSGL: OE6 Will and Won't Send Attachments(its confusing)[SOLVED] In-Reply-To: <78E4A6C77D774B209B63B5B9641B159E@number15> References: <32877759ED5D4A5E8EC0BC918999A26B@johnsp2> <78E4A6C77D774B209B63B5B9641B159E@number15> Message-ID: <4B591588.7030307@gmail.com> I've never used Outlook. I'm not sure how a .dbx is related to an Outlook "folder" so take this for what it's worth. Most e-mail clients store a bunch of individual e-mails in what looks like a folder but is, in fact, a giant file. The individual e-mails are just arranged end to end in a long string with some marker information to keep things straight. That's why when you delete an e-mail the folder size doesn't change. The individual e-mail is marked as deleted but the space isn't recovered because that would mean moving everything which would probably take too much time. When you "compact" the folder you're really just copying the original giant file to a new file, sans the deleted parts, then renaming the new file to the old name. The largest file a 32 bit address (2**31) can support is 2 GB (2,147,483,648) I believe. That's why the folder can be only 2GB max. Since each folder is really a separate file, each folder can be 2 GB. HTH H Davis Merna Bitter wrote: > Re John's question > > I have always tried to keep the total of all the .dbx files under 2 GB > as my > understanding was that this limit applied to the total of the .dbx files, > not each one. [Having said that, I think even the MS article at > http://support.microsoft.com/kb/903095 could be interpreted either way, > which is why I thought the third comment at kbalertz > (http://kbalertz.com/Feedback.aspx?kbNumber=903095 ) was helpful.] > > If it applies to each folder, the default folders alone in Outlook > Express > (Inbox, Sent Items, Deleted Items, and Drafts -- I don't include > Outbox as > that presumably would always be empty or almost empty if awaiting a final > Send command) could take up 8 GB if the user treated it as a library. > > Would this mean that on older, smaller hard drives, and using older file > systems (I have seen both 2 GB and 4 GB listed as the maximum file > size for > FAT16), the user would be very limited in what else he could do on his > computer besides run Outlook Express? > > While Ian has fixed the problem that started this thread, if the 2 GB > limit > is a total limit, and not per .dbx file, I wouldn't be surprised if other > problems arise in his co-worker's OE. > > For those still using OE, would you keep us informed, Ian? > > Merna > > ----------------------------------------------------------------- > > ----- Original Message ----- From: "Ian Ramsey-Planck" > To: "Tech Support Guy Mailing List" > Sent: Friday, January 22, 2010 3:29 AM > Subject: Re: TSGL: OE6 Will and Won't Send Attachments(its > confusing)[SOLVED] > > It seems to be 2GB's PER .dbx file. Because i couldn't move literally > anything into the sent items folder, i made a new piece of mail, 3KB's in > size and it just wouldn't fit. But as soon as i moved something out, i > could > put something else in until it was full again. > > I moved all non-2010 sent items into their own folder, which took up > 1.4GB's of space by itself and then everything started working just fine. > > ----------------------------------------------------------------- > > On Thu, Jan 21, 2010 at 7:52 AM, Jon wrote: > > Hi, > > There still seems to be a discrepancy here. > > Merna quoted a report from MS Tech Support that said the maximum total of > all .dbx-files was 2GB. > > If so, how did Ian's SentItems reach 2GB at all? OE should have crashed > long before since all the other .dbx-files would have been added in. > > Is it then any one .dbx that must stay below 2GB or is it the total of > all > folders? > > This is important because if it is the limit for any one folder, the > problem can be solved by creating new storage folders within OE. > > John > Od/G > > ----------------------------------------------------------------- > > ----- Original Message ----- > From: Ian Ramsey-Planck > To: Tech Support Guy Mailing List > Sent: Wednesday, January 20, 2010 9:11 PM > Subject: Re: TSGL: OE6 Will and Won't Send Attachments(its > confusing)[SOLVED] > > Howdy All, > > So finally had time to finish the job today, when i checked each folders > size the Sent Items box was maxed out at the 2GB size, i just dragged > 2006-2009 out and put into another folder and every things spinning once > again. Also had to run Compact Folder on it to reduce it's actual size. > > I noticed once i dragged the emails out of the Sent Items box the > sent.dbx > file stayed at 2GB's until i ran Compact Folder on it and it shrunk. > > Thanks again. > > On Sun, Jan 10, 2010 at 8:24 PM, Merna Bitter > wrote: > > Another MS KB article that may or may not apply. > http://207.46.225.250/kb/919453 > > Note that other KB articles are listed at the bottom of this one. > > Merna > > ----------------------------------------------------------------- > > ----- Original Message ----- From: "Merna Bitter" > To: "Tech Support Guy Mailing List" > Sent: Monday, January 11, 2010 10:28 AM > > Subject: Re: TSGL: OE6 Will and Won't Send Attachments(its confusing) > > http://kbalertz.com/Feedback.aspx?kbNumber=903095 > Note third comment -- "MS Tech Support advised today 10/15/09 that 2GB > is the maximum TOTAL of all .dbx files." > > The MS KB article 903095 itself is at > http://support.microsoft.com/kb/903095 > > Merna > > ----------------------------------------------------------------- > > ----- Original Message ----- From: "Tilman Brandl" > To: "Tech Support Guy Mailing List" > Sent: Monday, January 11, 2010 9:25 AM > Subject: Re: TSGL: OE6 Will and Won't Send Attachments(its confusing) > > Ian, > > my IE6 holds about 8200 messages at below 1.8 GB size altogether. I too > believe that OE6 above a certain size-limit tends to create problems - > not sure what that size would be, but I would never let it get at 2 GB > or beyond. > > Tilman > > ----------------------------------------------------------------- > > ----- Original Message ----- From: "Ian Ramsey-Planck" > To: "Tech Support Guy Mailing List" > Sent: Wednesday, January 06, 2010 6:54 PM > Subject: Re: TSGL: OE6 Will and Won't Send Attachments(its confusing) > > Hey, > > Does anyone know what maximums OE6 has? I just did a count and he has > 16,478 messages totaling 9.60GB's > > I created a new identity and setup the email account without importing > the old emails and it successfully sent anything of size up to 15mb's. > But > as soon as i imported everything, the problem comes right back. I think > i'm going to try talking him into getting rid of emails he doesn't need. > > ----------------------------------------------------------------- > > On Wed, Jan 6, 2010 at 9:37 AM, Ron Grant wrote: > > In OE, I have always been able to repair it by creating a new > identity, then copy all of the old folders into that new identity. > Once all is working in the new identity then the old one can be > deleted. > > Seems it corrupts itself at times and this is an effective fix. > > I have done this before in OE6, but of course this program is not > supported by Microsoft anymore as they have moved on to Windows Mail. > > Ron > > ----------------------------------------------------------------- > > Hey All, > > I've run into a problem with a co-workers machine. He's using OE6 and has > always been able to send emails with attachments up until 2 days ago. > > We can send emails without attachments just fine, but as soon as you add > items totaling over 1MB it does 3 things: > 1) It gives me a warning and says to look below for errors, but it's > completely blank textarea on both tabs. > 2) It stays in the outbox and keeps resending everytime the > Send/Receive button is pushed(or auto runs). > 3) The messages does get sent, but isn't removed from the outbox. I've > done > 32 tests with varying sizes and all of them get sent to the end user just > fine, but it stays in the outbox and keep resending. > > I've tried disabling, and even removing Norton but that didn't change > anything. We called the ISP's tech support and he's able to send up to > 20MB's attachments. I also installed Thunderbird as a test, and it > sent all > messages(w/ and w/o attachments) perfectly fine. > > I've run out of ideas, we require OE6 because of Act contact manager. He > claims he wasn't doing anything and didn't change anything to cause this. > and Event manager shows nothing. > > TIA > -- H Davis hdavis1 at gmail.com From mikec at pcug.org.au Thu Jan 21 22:48:41 2010 From: mikec at pcug.org.au (Mike Cassidy) Date: Fri, 22 Jan 2010 14:48:41 +1100 Subject: TSGL: Zipping Files In-Reply-To: <4B58D9CF.6010506@comcast.net> Message-ID: Lee, The free zip file suggestions are all good. However, your wife might like to try and tackle the source of the problem: I bet she is using JPEG photos directly from the digital camera with each photo anywhere from 1 to 3Mb or more. Such high resolution in digital photos is only useful when you are printing them onto good quality photographic paper with photo inks. She has probably also reduced the size of the photos in the newsletter by just dragging the corner of the photo down to a smaller size from the image pasted into the newsletter. I would highly recommend resizing the photos to the approximate size wanted in the newsletter and reducing the resolution at the same time. I recommend the free program IrfanView (http://www.irfanview.com/) to handle all this. It is an excellent image editor and can open almost any image format you throw at it. For example, I have an original photo which is 2592 x 1944 pixels (with a print size of 36.0 x 27.0 inches) with colours at 16.7 million and is 1.34Mb. By resizing it to 3 x 2.25 inches (216 x 162 pixels) at 72 dpi (which is ample resolution for viewing on a computer monitor and even turns out useful prints on plain paper from standard inkjet printers), making sure that the 'Preserve aspect ratio' option is checked, the photo is reduced to just 40.5Kb (still with the 16.7 million colours set). This also has a big effect on decluttering the super-highway and even people on dialup connections would be happy to receive the very much smaller (in Kb) newsletter. Hope this helps. MikeC -----Original Message----- From: list-bounces at tsgserver.com [mailto:list-bounces at tsgserver.com]On Behalf Of Lee Bunyard Sent: Friday, 22 January 2010 9:49 AM To: Tech Support Guy Mailing List Subject: TSGL: Zipping Files I bought my wife a new HP laptop for Christmas running Windows 7. She's the President of a dog club in California and has been trying to email a club newsletter to the webmaster to post on the club's website but the newsletter is pretty good sized (17MB) with a lot of JPEG photos and the newsletter will not email out as an attachment, apparently because it exceeds a maximum limitation on email size by Comcast on their SMTP server (even though she says she emailed out newsletter attachments last year that were close to 20 MB. Go figure. I've been trying to see if we could zip the files to get them down to a much smaller size but cannot find a winzip program within the Windows 7 OS. I thought all Windows operating systems since XP came with winzip capability. When I googled WinZip it came up with sites indicating the winzip program is a "pay for" accessory program. Any suggestions on what we can do to try and compress this file?? Thanks. Lee in the Mountains of Northern California _______________________________________________ Tech Support Guy Mailing List http://www.tsgserver.com/list/ From edlynn at usa.com Fri Jan 22 09:56:50 2010 From: edlynn at usa.com (EdlynnUSA) Date: Fri, 22 Jan 2010 09:56:50 -0500 Subject: TSGL: new on acronis Message-ID: <44CD61DAD95C442B9C85ACF87004D6E0@mine> Hi All - Off the List, I was told that the Authorship meant that the Acronis program had to be open, and that;s where the movement of the folders and files could be directed. That made sense to me, except that the Acronis program is part of that backup data and I would need an Acronis CD to lay the way clear to opening those tansferrable files, folders... New Problm: I no longer have the Acronis CD and I can't locate an email address for Acronis. I was unsuccessful in using their website to gt the necessary info or email address. Does anone have Acronis' email address, or have an alternate suggestion? Many thanks, ED From misterclever at hotmail.com Fri Jan 22 12:06:30 2010 From: misterclever at hotmail.com (Geoff Glave) Date: Fri, 22 Jan 2010 09:06:30 -0800 Subject: TSGL: Zipping Files In-Reply-To: References: <4B58D9CF.6010506@comcast.net>, Message-ID: Another option would be upload the dog club newsletter to a web site and send out a link. For example, it looks like your ISP is comcast. Comcast likely gives out some webspace 'free' as part of your account. So you could upload the doc to your webspace and then email out a link to it. Comcast likely has some online support pages that explains how to do this. Cheers, Geoff > From: mikec at pcug.org.au > To: list at tsgserver.com > Date: Fri, 22 Jan 2010 14:48:41 +1100 > Subject: Re: TSGL: Zipping Files > > Lee, > The free zip file suggestions are all good. > > However, your wife might like to try and tackle the source of the problem: I > bet she is using JPEG photos directly from the digital camera with each > photo anywhere from 1 to 3Mb or more. Such high resolution in digital photos > is only useful when you are printing them onto good quality photographic > paper with photo inks. > > She has probably also reduced the size of the photos in the newsletter by > just dragging the corner of the photo down to a smaller size from the image > pasted into the newsletter. > > I would highly recommend resizing the photos to the approximate size wanted > in the newsletter and reducing the resolution at the same time. > > I recommend the free program IrfanView (http://www.irfanview.com/) to handle > all this. It is an excellent image editor and can open almost any image > format you throw at it. > > For example, I have an original photo which is 2592 x 1944 pixels (with a > print size of 36.0 x 27.0 inches) with colours at 16.7 million and is > 1.34Mb. By resizing it to 3 x 2.25 inches (216 x 162 pixels) at 72 dpi > (which is ample resolution for viewing on a computer monitor and even turns > out useful prints on plain paper from standard inkjet printers), making sure > that the 'Preserve aspect ratio' option is checked, the photo is reduced to > just 40.5Kb (still with the 16.7 million colours set). > > This also has a big effect on decluttering the super-highway and even people > on dialup connections would be happy to receive the very much smaller (in > Kb) newsletter. > > Hope this helps. > MikeC > > > -----Original Message----- > From: list-bounces at tsgserver.com [mailto:list-bounces at tsgserver.com]On > Behalf Of Lee Bunyard > Sent: Friday, 22 January 2010 9:49 AM > To: Tech Support Guy Mailing List > Subject: TSGL: Zipping Files > > I bought my wife a new HP laptop for Christmas running Windows 7. She's the > President of a dog club in California and has been trying to email a club > newsletter to the webmaster to post on the club's website but the newsletter > is pretty good sized (17MB) with a lot of JPEG photos and the newsletter > will not email out as an attachment, apparently because it exceeds a maximum > limitation on email size by Comcast on their SMTP server (even though she > says she emailed out newsletter attachments last year that were close to 20 > MB. Go figure. > > I've been trying to see if we could zip the files to get them down to a much > smaller size but cannot find a winzip program within the Windows 7 OS. I > thought all Windows operating systems since XP came with winzip capability. > When I googled WinZip it came up with sites indicating the winzip program is > a "pay for" accessory program. Any suggestions on what we can do to try and > compress this file?? Thanks. > Lee in the Mountains of Northern California > _______________________________________________ > Tech Support Guy Mailing List > http://www.tsgserver.com/list/ > > > _______________________________________________ > Tech Support Guy Mailing List > http://www.tsgserver.com/list/ _________________________________________________________________ From jonpan at onlinehome.de Fri Jan 22 13:05:22 2010 From: jonpan at onlinehome.de (Jon) Date: Fri, 22 Jan 2010 19:05:22 +0100 Subject: TSGL: new on acronis References: <44CD61DAD95C442B9C85ACF87004D6E0@mine> Message-ID: Ed, this link will take you to a page which might help you - you might have to register. http://www.acronis.com/support/index.html Good luck, John ----- Original Message ----- From: EdlynnUSA To: TechSupportGuys Sent: Friday, January 22, 2010 3:56 PM Subject: TSGL: new on acronis Hi All - Off the List, I was told that the Authorship meant that the Acronis program had to be open, and that;s where the movement of the folders and files could be directed. That made sense to me, except that the Acronis program is part of that backup data and I would need an Acronis CD to lay the way clear to opening those tansferrable files, folders... New Problm: I no longer have the Acronis CD and I can't locate an email address for Acronis. I was unsuccessful in using their website to gt the necessary info or email address. Does anone have Acronis' email address, or have an alternate suggestion? Many thanks, ED _______________________________________________ Tech Support Guy Mailing List http://www.tsgserver.com/list/ From embitt at westnet.com.au Sat Jan 23 03:36:55 2010 From: embitt at westnet.com.au (Merna Bitter) Date: Sat, 23 Jan 2010 18:36:55 +1000 Subject: TSGL: new on acronis References: <44CD61DAD95C442B9C85ACF87004D6E0@mine> Message-ID: <373DDE23580849AF8F6173095EBD42CA@number15> Ed, You could download a trial version from Acronis. Home products at http://www.acronis.com/homecomputing/download/ . Corporate at http://www.acronis.com/enterprise/download/ . Trial version limitations/conditions at http://kb.acronis.com/content/2768 -- home - full functionality for thirty days; corporate - fifteen days. That should be enough time to retrieve your data, and you could then decide whether to buy Acronis or use some other paid/free backup program for the future. Is the hard drive in your laptop a Seagate or Maxtor, or do you have a Seagate external USB drive? I posted this information a couple of years ago in a thread about backups. Seagate's free downloadable utilities (DiscWizard for Seagate drives and MaxBlast for Maxtor drives) are based on the OEM version of Acronis True Image. See 22 May 2007 article at http://www.theinquirer.net/inquirer/news/1022295/one-hdd-utilities-free -- "There is a grand total of 14 supported languages, and is totally free for owners of hard drives manufactured by Seagate or companies owned by Seagate. You need to have at least one drive in order for this utility to work, but worst case scenario would be using those external USB 2.0 drives by Seagate... when it comes to distribution, you can find this utility on CDs that are shipping with retail drives, or simply download the latest version." That article and link were subsequently mentioned in the Windows Secret newsletter of 19 July 2007. *** start of copy/paste from Windows Secrets 2007.07.19 *** Acronis True Image free for Maxtor, Seagate users Reader John Willoughby writes in with news that'll interest many disk-drive buyers: "Acronis can be obtained free if you have a Maxtor or Seagate hard drive. I just downloaded it last week." Here's the scoop: As reported in the Inquirer, Seagate provides one free downloadable utility called DiscWizard and another called MaxBlast5 for use with their Seagate technology or Maxtor disk drives. The important thing to note, however, is that both utilities are based on an OEM version of Acronis's well-regarded True Image backup application. According to the Inquirer's report, both free utilities support the creation of disk images, partitions, the cloning and formatting of disks, and more. Thanks for the tip, John! *** end of copy/paste from Windows Secrets 2007.07.19 *** I have downloads of both DiscWizard 2003 and 2007. The later version has an Acronis copyright in its properties; the earlier one has Kroll Ontrack Inc. The links in The Inquirer article still work, but you'll also find links to both DiscWizard and MaxBlast at http://www.seagate.com/ww/v/index.jsp?locale=en-US&name=internal-downloads&vgnextoid=3170aa08362e3210VgnVCM1000001a48090aRCRD The Seatools utility on that page is also handy. Merna ----- Original Message ----- From: "Jon" To: "Tech Support Guy Mailing List" Sent: Saturday, January 23, 2010 4:05 AM Subject: Re: TSGL: new on acronis > Ed, this link will take you to a page which might help you - you might > have to register. > > http://www.acronis.com/support/index.html > > Good luck, > > John > ----- Original Message ----- > From: EdlynnUSA > To: TechSupportGuys > Sent: Friday, January 22, 2010 3:56 PM > Subject: TSGL: new on acronis > > > Hi All - > > Off the List, I was told that the Authorship meant that the Acronis > program had to be open, and that;s where the movement of the folders and > files could be directed. That made sense to me, except that the Acronis > program is part of that backup data and I would need an Acronis CD to lay > the way clear to opening those tansferrable files, folders... > > New Problm: I no longer have the Acronis CD and I can't locate an email > address for Acronis. I was unsuccessful in using their website to gt the > necessary info or email address. > > Does anone have Acronis' email address, or have an alternate suggestion? > > Many thanks, > > ED > _______________________________________________ > Tech Support Guy Mailing List > http://www.tsgserver.com/list/ > _______________________________________________ > Tech Support Guy Mailing List > http://www.tsgserver.com/list/ From carmelloz at yahoo.com Sun Jan 24 17:53:11 2010 From: carmelloz at yahoo.com (Ray) Date: Sun, 24 Jan 2010 14:53:11 -0800 (PST) Subject: TSGL: Logon with USB drive Message-ID: <586772.16873.qm@web50401.mail.re2.yahoo.com> Want to set up USB flash drive for non savvy friend so they can logon to secure websites like banking, etc.? Is there a "free" program out there that allows automatic logon for about 5 sites using encryption and not vulnerable to keyloggers?? Also, the drive hasn't been purchased yet so maybe some come with this capability already....??? Suggestions for both program and drive are appreciated!? Doesn't have huge GB capacity either. TIA, Ray From cgangel at sbcglobal.net Sun Jan 24 20:54:15 2010 From: cgangel at sbcglobal.net (Doug Mccarter) Date: Sun, 24 Jan 2010 17:54:15 -0800 (PST) Subject: TSGL: Avast 5.0 Installation question In-Reply-To: <1264024281.3317.7.camel@alan-dtpc> References: <66C3C8076F514A3292B05EF7E3571764@mine> <91126A7330F047E8A9E077F8F182AE3E@til4200> <1264024281.3317.7.camel@alan-dtpc> Message-ID: <126470.10027.qm@web83004.mail.mud.yahoo.com> Has anyone had problems installing the new Avast 5.0 in Windows XP? I have tried twice, uninstalling 4.8 and rebooting first, but it locks up the computer before the installation completes. Any ideas what would cause this? It installed on a laptop with Vista and another desktop with Windows 7 with no problems. Any advice would be appreciated. Doug McCarter Computer Guardian Angels ________________________________ From jonpan at onlinehome.de Mon Jan 25 03:56:14 2010 From: jonpan at onlinehome.de (Jon) Date: Mon, 25 Jan 2010 09:56:14 +0100 Subject: TSGL: Avast 5.0 Installation question References: <66C3C8076F514A3292B05EF7E3571764@mine><91126A7330F047E8A9E077F8F182AE3E@til4200><1264024281.3317.7.camel@alan-dtpc> <126470.10027.qm@web83004.mail.mud.yahoo.com> Message-ID: <521314E324E24ACFBFF1B996568E4916@johnsp2> Don't know Avast - but did you re-install 4.8 after the first uninstall? If you're going to do that again, I would remove all traces with a programme like Revo Uninstaller, including registry entries, before installing version 5.0 Otherwise, if Avast is in the 'uninstalled' state, I would search through the registry for 'Avast' and delete all entries, then try to install 5.0 John Od/G ----- Original Message ----- From: Doug Mccarter To: Tech Support Guy Mailing List Sent: Monday, January 25, 2010 2:54 AM Subject: TSGL: Avast 5.0 Installation question Has anyone had problems installing the new Avast 5.0 in Windows XP? I have tried twice, uninstalling 4.8 and rebooting first, but it locks up the computer before the installation completes. Any ideas what would cause this? It installed on a laptop with Vista and another desktop with Windows 7 with no problems. Any advice would be appreciated. Doug McCarter Computer Guardian Angels ________________________________ _______________________________________________ Tech Support Guy Mailing List http://www.tsgserver.com/list/ From cgangel at sbcglobal.net Mon Jan 25 08:56:22 2010 From: cgangel at sbcglobal.net (Doug Mccarter) Date: Mon, 25 Jan 2010 05:56:22 -0800 (PST) Subject: TSGL: Avast 5.0 Installation question In-Reply-To: <521314E324E24ACFBFF1B996568E4916@johnsp2> References: <66C3C8076F514A3292B05EF7E3571764@mine><91126A7330F047E8A9E077F8F182AE3E@til4200><1264024281.3317.7.camel@alan-dtpc> <126470.10027.qm@web83004.mail.mud.yahoo.com> <521314E324E24ACFBFF1B996568E4916@johnsp2> Message-ID: <99026.30737.qm@web83003.mail.mud.yahoo.com> Thanks for the reply, John. Yes, I used Revo to uninstall 4.8 first and Revo again to uninstall 5.0 when it locked up the system, so I could return to 4.8. The only other security tool I have installed on the XP machine is MalwareBytes Anti-malware, but it is also on the Vista & Win 7 machines that Avast 5.0 installed on with no problem, so have ruled out a conflict with it. Any other ideas? Doug ________________________________ From: Jon To: Tech Support Guy Mailing List Sent: Mon, January 25, 2010 2:56:14 AM Subject: Re: TSGL: Avast 5.0 Installation question Don't know Avast - but did you re-install 4.8 after the first uninstall? If you're going to do that again, I would remove all traces with a programme like Revo Uninstaller, including registry entries, before installing version 5.0 Otherwise, if Avast is in the 'uninstalled' state, I would search through the registry for 'Avast' and delete all entries, then try to install 5.0 John Od/G ----- Original Message ----- From: Doug Mccarter To: Tech Support Guy Mailing List Sent: Monday, January 25, 2010 2:54 AM Subject: TSGL: Avast 5.0 Installation question Has anyone had problems installing the new Avast 5.0 in Windows XP? I have tried twice, uninstalling 4.8 and rebooting first, but it locks up the computer before the installation completes. Any ideas what would cause this? It installed on a laptop with Vista and another desktop with Windows 7 with no problems. Any advice would be appreciated. Doug McCarter Computer Guardian Angels ________________________________ _______________________________________________ Tech Support Guy Mailing List http://www.tsgserver.com/list/ _______________________________________________ Tech Support Guy Mailing List http://www.tsgserver.com/list/ From deepend at tpg.com.au Mon Jan 25 10:22:49 2010 From: deepend at tpg.com.au (Don Penlington) Date: Tue, 26 Jan 2010 01:22:49 +1000 Subject: TSGL: Avast 5.0 Installation question In-Reply-To: <126470.10027.qm@web83004.mail.mud.yahoo.com> References: <1264024281.3317.7.camel@alan-dtpc> <66C3C8076F514A3292B05EF7E3571764@mine> <91126A7330F047E8A9E077F8F182AE3E@til4200> <1264024281.3317.7.camel@alan-dtpc> Message-ID: <4.3.2.20100126005714.00cb79e0@mail.tpg.com.au> Doug wrote: >Has anyone had problems installing the new Avast 5.0 in Windows XP? >I have tried twice, uninstalling 4.8 and rebooting first, but it locks up >the computer before the installation completes. Any ideas what would cause >this?>> Many trojans/viruses protect themselves by preventing installation or updates of scanning software which might otherwise detect them. This is a sure sign that your system may be infected and that your security software has let something in. These nasties can often be devilish hard to remove. You will need to remove the hard drive from your computer and temporarily connect it to another computer preferably running Avira (free) antivirus and Malwarebytes (both fully updated of course). Do a full scan of your hard drive with both. The advantage of this method is that nothing on your hard drive will be running while it is passively connected to a known clean computer, so any malware is denied the opportunity of protecting itself. I don't have a lot of faith in either Avast or AVG. Certainly not without supplementary anti-malware such as Malwarebytes or SuperAntispyware actively running. (Neither of these is free to run in active mode). If my supposition is correct, Avira would not install on your computer either----but try downloading it and see if it will install. I'd prefer it to Avast anyway, as it seems to cover a much greater range of nasties, not just viruses. A word of warning if you Google for Avira---I read recently that if you go to the Google sponsored Avira site, it's a scam and not the genuine thing. Seems that Google isn't too fussy about monitoring who they sponsor, as long as they collect the money!!! They may have fixed it by now. Download from here: http://download.cnet.com/Avira-AntiVir-Personal-Free-Antivirus/3000-2239_4-10322935.html From the Beach at Surfers Paradise in sunny Queensland. Computer tutorials, local scenery, and other things at my website: http://users.tpg.com.au/deepend/index1.html From cgangel at sbcglobal.net Mon Jan 25 10:56:04 2010 From: cgangel at sbcglobal.net (Doug Mccarter) Date: Mon, 25 Jan 2010 07:56:04 -0800 (PST) Subject: TSGL: Avast 5.0 Installation question In-Reply-To: <4.3.2.20100126005714.00cb79e0@mail.tpg.com.au> References: <1264024281.3317.7.camel@alan-dtpc> <66C3C8076F514A3292B05EF7E3571764@mine> <91126A7330F047E8A9E077F8F182AE3E@til4200> <1264024281.3317.7.camel@alan-dtpc> <4.3.2.20100126005714.00cb79e0@mail.tpg.com.au> Message-ID: <377649.66079.qm@web83006.mail.mud.yahoo.com> Thanks for your help, Don. I have the paid version of MalwareBytes running realtime. Have scanned with it and run a boot time scan with Avast 4.8, which did reinstall and updates correctly, so I feel fairly safe in ruling out a malware infection of some sort. I frequently install avast on customer's computers because it has served me well for several years, but do not want to attempt version 5.0 on someone else's computer until I am sure it will install correctly... is quite a bit of work to uninstall it and reinstall prior version. Again, thanks for your input. Doug ________________________________ From: Don Penlington To: Tech Support Guy Mailing List Sent: Mon, January 25, 2010 9:22:49 AM Subject: Re: TSGL: Avast 5.0 Installation question Doug wrote: > Has anyone had problems installing the new Avast 5.0 in Windows XP? > I have tried twice, uninstalling 4.8 and rebooting first, but it locks up the computer before the installation completes. Any ideas what would cause this?>> Many trojans/viruses protect themselves by preventing installation or updates of scanning software which might otherwise detect them. This is a sure sign that your system may be infected and that your security software has let something in. These nasties can often be devilish hard to remove. You will need to remove the hard drive from your computer and temporarily connect it to another computer preferably running Avira (free) antivirus and Malwarebytes (both fully updated of course). Do a full scan of your hard drive with both. The advantage of this method is that nothing on your hard drive will be running while it is passively connected to a known clean computer, so any malware is denied the opportunity of protecting itself. I don't have a lot of faith in either Avast or AVG. Certainly not without supplementary anti-malware such as Malwarebytes or SuperAntispyware actively running. (Neither of these is free to run in active mode). If my supposition is correct, Avira would not install on your computer either----but try downloading it and see if it will install. I'd prefer it to Avast anyway, as it seems to cover a much greater range of nasties, not just viruses. A word of warning if you Google for Avira---I read recently that if you go to the Google sponsored Avira site, it's a scam and not the genuine thing. Seems that Google isn't too fussy about monitoring who they sponsor, as long as they collect the money!!! They may have fixed it by now. Download from here: http://download.cnet.com/Avira-AntiVir-Personal-Free-Antivirus/3000-2239_4-10322935.html >From the Beach at Surfers Paradise in sunny Queensland. Computer tutorials, local scenery, and other things at my website: http://users.tpg.com.au/deepend/index1.html _______________________________________________ Tech Support Guy Mailing List http://www.tsgserver.com/list/ From cosmiovh at lgisp.net Mon Jan 25 11:52:28 2010 From: cosmiovh at lgisp.net (Cosmio Von Hatten - Urban Networks) Date: Mon, 25 Jan 2010 08:52:28 -0800 Subject: TSGL: Logon with USB drive In-Reply-To: <586772.16873.qm@web50401.mail.re2.yahoo.com> Message-ID: This article might help: http://windowssecrets.com/2009/09/24/01-More-tricks-to-evade-keylogger s-on-public-PCs Cosmio -----Original Message----- From: list-bounces at tsgserver.com [mailto:list-bounces at tsgserver.com] On Behalf Of Ray Sent: Sunday, January 24, 2010 2:53 PM To: TSGL Subject: TSGL: Logon with USB drive Want to set up USB flash drive for non savvy friend so they can logon to secure websites like banking, etc.? Is there a "free" program out there that allows automatic logon for about 5 sites using encryption and not vulnerable to keyloggers?? Also, the drive hasn't been purchased yet so maybe some come with this capability already....??? Suggestions for both program and drive are appreciated!? Doesn't have huge GB capacity either. TIA, Ray _______________________________________________ Tech Support Guy Mailing List http://www.tsgserver.com/list/ From michaelsweeden at comcast.net Mon Jan 25 11:57:45 2010 From: michaelsweeden at comcast.net (Michael Sweeden) Date: Mon, 25 Jan 2010 11:57:45 -0500 Subject: TSGL: Need software to test network reliability suggestions Message-ID: I have a client with a 15-PC office that is using a 100Mbps network and CAT5 (not CAT5e) cabling. They want to upgrade to gigabit Ethernet without replacing the cabling, and I presume their mileage will vary. What I'd like to do is install a gigabit switch and test the network reliability between the clients and the server to determine how well this will work on their existing cabling. Can anybody recommend a program that can test the speed and quality of the network traffic? Thanks! Michael From leebunyard at comcast.net Mon Jan 25 12:19:27 2010 From: leebunyard at comcast.net (Lee Bunyard) Date: Mon, 25 Jan 2010 09:19:27 -0800 Subject: TSGL: Avast 5.0 Installation question In-Reply-To: <521314E324E24ACFBFF1B996568E4916@johnsp2> References: <66C3C8076F514A3292B05EF7E3571764@mine><91126A7330F047E8A9E077F8F182AE3E@til4200><1264024281.3317.7.camel@alan-dtpc> <126470.10027.qm@web83004.mail.mud.yahoo.com> <521314E324E24ACFBFF1B996568E4916@johnsp2> Message-ID: <4B5DD29F.7010500@comcast.net> I've been using Avast for some time and think it's great. It's identified a good many viruses, especially those coming in with emails. I'm still using Avast 4.8 on my older laptop running XP, on my desktop running Vista and my wife's new laptop running Win7. I just clicked "check for program updates" on the Avast 4.8 installed on my laptop running XP and it didn't find the new Avast 5.x version, came back saying my 4.8 version was the current one. Based on Doug's experience, I think I'll hold awhile before trying to install it on this pc, will try to update it on the Vista and Win7 ones. Lee in the Mountains of Northern California Jon wrote: > Don't know Avast - but did you re-install 4.8 after the first uninstall? If you're going to do that again, I would remove all traces with a programme like Revo Uninstaller, including registry entries, before installing version 5.0 > Otherwise, if Avast is in the 'uninstalled' state, I would search through the registry for 'Avast' and delete all entries, then try to install 5.0 > > John > Od/G > > > ----- Original Message ----- > From: Doug Mccarter > To: Tech Support Guy Mailing List > Sent: Monday, January 25, 2010 2:54 AM > Subject: TSGL: Avast 5.0 Installation question > > > Has anyone had problems installing the new Avast 5.0 in Windows XP? > I have tried twice, uninstalling 4.8 and rebooting first, but it locks up the computer before the installation completes. Any ideas what would cause this? > > It installed on a laptop with Vista and another desktop with Windows 7 with no problems. > > Any advice would be appreciated. > > Doug McCarter > Computer Guardian Angels > > > > > > ________________________________ > _______________________________________________ > Tech Support Guy Mailing List > http://www.tsgserver.com/list/ > _______________________________________________ > Tech Support Guy Mailing List > http://www.tsgserver.com/list/ > > From cgangel at sbcglobal.net Mon Jan 25 15:44:32 2010 From: cgangel at sbcglobal.net (Doug Mccarter) Date: Mon, 25 Jan 2010 12:44:32 -0800 (PST) Subject: TSGL: Avast 5.0 Installation question In-Reply-To: <4B5DD29F.7010500@comcast.net> References: <66C3C8076F514A3292B05EF7E3571764@mine><91126A7330F047E8A9E077F8F182AE3E@til4200><1264024281.3317.7.camel@alan-dtpc> <126470.10027.qm@web83004.mail.mud.yahoo.com> <521314E324E24ACFBFF1B996568E4916@johnsp2> <4B5DD29F.7010500@comcast.net> Message-ID: <599266.50336.qm@web83003.mail.mud.yahoo.com> Lee, Version 5.0 has a complete new interface... took some time to find all the settings, but seems to work fine on Vista and 7 computers so far. Updates seem to come in faster and the registration does not require waiting for an email for the code any more. I will also shy away from installing it on any XP machines until I figure out why it crashed on mine. Doug ________________________________ From: Lee Bunyard To: Tech Support Guy Mailing List Sent: Mon, January 25, 2010 11:19:27 AM Subject: Re: TSGL: Avast 5.0 Installation question I've been using Avast for some time and think it's great. It's identified a good many viruses, especially those coming in with emails. I'm still using Avast 4.8 on my older laptop running XP, on my desktop running Vista and my wife's new laptop running Win7. I just clicked "check for program updates" on the Avast 4.8 installed on my laptop running XP and it didn't find the new Avast 5.x version, came back saying my 4.8 version was the current one. Based on Doug's experience, I think I'll hold awhile before trying to install it on this pc, will try to update it on the Vista and Win7 ones. Lee in the Mountains of Northern California Jon wrote: > Don't know Avast - but did you re-install 4.8 after the first uninstall? If you're going to do that again, I would remove all traces with a programme like Revo Uninstaller, including registry entries, before installing version 5.0 > Otherwise, if Avast is in the 'uninstalled' state, I would search through the registry for 'Avast' and delete all entries, then try to install 5.0 > > John > Od/G > > > ----- Original Message ----- From: Doug Mccarter To: Tech Support Guy Mailing List Sent: Monday, January 25, 2010 2:54 AM > Subject: TSGL: Avast 5.0 Installation question > > > Has anyone had problems installing the new Avast 5.0 in Windows XP? > I have tried twice, uninstalling 4.8 and rebooting first, but it locks up the computer before the installation completes. Any ideas what would cause this? > > It installed on a laptop with Vista and another desktop with Windows 7 with no problems. > > Any advice would be appreciated. > > Doug McCarter > Computer Guardian Angels > > > > > > ________________________________ > _______________________________________________ > Tech Support Guy Mailing List > http://www.tsgserver.com/list/ > _______________________________________________ > Tech Support Guy Mailing List > http://www.tsgserver.com/list/ > > _______________________________________________ Tech Support Guy Mailing List http://www.tsgserver.com/list/ From cgangel at sbcglobal.net Mon Jan 25 15:49:01 2010 From: cgangel at sbcglobal.net (Doug Mccarter) Date: Mon, 25 Jan 2010 12:49:01 -0800 (PST) Subject: TSGL: Avast 5.0 Installation question In-Reply-To: <4B5DD29F.7010500@comcast.net> References: <66C3C8076F514A3292B05EF7E3571764@mine><91126A7330F047E8A9E077F8F182AE3E@til4200><1264024281.3317.7.camel@alan-dtpc> <126470.10027.qm@web83004.mail.mud.yahoo.com> <521314E324E24ACFBFF1B996568E4916@johnsp2> <4B5DD29F.7010500@comcast.net> Message-ID: <200994.95613.qm@web83002.mail.mud.yahoo.com> Should have included the link to the Version 5 page for you... http://www.avast.com/index ________________________________ From: Lee Bunyard To: Tech Support Guy Mailing List Sent: Mon, January 25, 2010 11:19:27 AM Subject: Re: TSGL: Avast 5.0 Installation question I've been using Avast for some time and think it's great. It's identified a good many viruses, especially those coming in with emails. I'm still using Avast 4.8 on my older laptop running XP, on my desktop running Vista and my wife's new laptop running Win7. I just clicked "check for program updates" on the Avast 4.8 installed on my laptop running XP and it didn't find the new Avast 5.x version, came back saying my 4.8 version was the current one. Based on Doug's experience, I think I'll hold awhile before trying to install it on this pc, will try to update it on the Vista and Win7 ones. Lee in the Mountains of Northern California Jon wrote: > Don't know Avast - but did you re-install 4.8 after the first uninstall? If you're going to do that again, I would remove all traces with a programme like Revo Uninstaller, including registry entries, before installing version 5.0 > Otherwise, if Avast is in the 'uninstalled' state, I would search through the registry for 'Avast' and delete all entries, then try to install 5.0 > > John > Od/G > > > ----- Original Message ----- From: Doug Mccarter To: Tech Support Guy Mailing List Sent: Monday, January 25, 2010 2:54 AM > Subject: TSGL: Avast 5.0 Installation question > > > Has anyone had problems installing the new Avast 5.0 in Windows XP? > I have tried twice, uninstalling 4.8 and rebooting first, but it locks up the computer before the installation completes. Any ideas what would cause this? > > It installed on a laptop with Vista and another desktop with Windows 7 with no problems. > > Any advice would be appreciated. > > Doug McCarter > Computer Guardian Angels > > > > > > ________________________________ > _______________________________________________ > Tech Support Guy Mailing List > http://www.tsgserver.com/list/ > _______________________________________________ > Tech Support Guy Mailing List > http://www.tsgserver.com/list/ > > _______________________________________________ Tech Support Guy Mailing List http://www.tsgserver.com/list/ From annandchuck at yahoo.com Mon Jan 25 16:13:29 2010 From: annandchuck at yahoo.com (Chuck Neuenschwander) Date: Mon, 25 Jan 2010 13:13:29 -0800 (PST) Subject: TSGL: SPM/LX trojan war In-Reply-To: Message-ID: <392194.36781.qm@web113801.mail.gq1.yahoo.com> ?hi guys, This is where I always come runnin' when I have a problem. ?Seems I always get steered right by someone here.....I have three old Dells. Two are XP, running poorly. I'm thinking of reformatting both, moving to Unix/Ubuntu. ?But I digress.....I took out Dell #3 yesterday, Latitude, Win2K, only 128K ram, booted it up and it ran like a champ, first time in 6 mos. I updated AVG, downloaded a dozen system updates, and did not yet reboot. On the web for something and up comes a Trojan SPM/LX warning. Says to download IDS software to fight the Trojan. I did not, of course. I went to the web and found many indications that removal of SPM/LX should best be accomplished by XDELBOX. I had not heard of it. GOOGLEd it and found many dozens of sites using it for heavy-duty Trojan exterminations. Found nothing bad on it. So I downloaded and installed and ran. ?It spent five? minutes searching and gave me a report that I had 3 bad and 1 benign infections, none of which was SPM/LX. ?I failed to write down the list of the ones reported. So I said to delete them and reboot. I have failed to restart since. ?Now, on boot, ?it loops ?loading personal settings, desktop wallpaper, and sound, ?over and over 'til I power down. I have a ?Super Disk utility with which I can CD-boot into the machine (XP boot) but am unsure what to do next...... ?It will probably run slow with only 128meg of RAM. I just did it; it works.? Anyone have advice, even if it's where else to go for help. Maybe a special mailing list for viruses/trojans?? thanks, Chuck From annandchuck at yahoo.com Mon Jan 25 16:13:29 2010 From: annandchuck at yahoo.com (Chuck Neuenschwander) Date: Mon, 25 Jan 2010 13:13:29 -0800 (PST) Subject: TSGL: SPM/LX trojan war In-Reply-To: Message-ID: <392194.36781.qm@web113801.mail.gq1.yahoo.com> ?hi guys, This is where I always come runnin' when I have a problem. ?Seems I always get steered right by someone here.....I have three old Dells. Two are XP, running poorly. I'm thinking of reformatting both, moving to Unix/Ubuntu. ?But I digress.....I took out Dell #3 yesterday, Latitude, Win2K, only 128K ram, booted it up and it ran like a champ, first time in 6 mos. I updated AVG, downloaded a dozen system updates, and did not yet reboot. On the web for something and up comes a Trojan SPM/LX warning. Says to download IDS software to fight the Trojan. I did not, of course. I went to the web and found many indications that removal of SPM/LX should best be accomplished by XDELBOX. I had not heard of it. GOOGLEd it and found many dozens of sites using it for heavy-duty Trojan exterminations. Found nothing bad on it. So I downloaded and installed and ran. ?It spent five? minutes searching and gave me a report that I had 3 bad and 1 benign infections, none of which was SPM/LX. ?I failed to write down the list of the ones reported. So I said to delete them and reboot. I have failed to restart since. ?Now, on boot, ?it loops ?loading personal settings, desktop wallpaper, and sound, ?over and over 'til I power down. I have a ?Super Disk utility with which I can CD-boot into the machine (XP boot) but am unsure what to do next...... ?It will probably run slow with only 128meg of RAM. I just did it; it works.? Anyone have advice, even if it's where else to go for help. Maybe a special mailing list for viruses/trojans?? thanks, Chuck From annandchuck at yahoo.com Mon Jan 25 16:23:20 2010 From: annandchuck at yahoo.com (Chuck Neuenschwander) Date: Mon, 25 Jan 2010 13:23:20 -0800 (PST) Subject: TSGL: SPM/LX trojan war In-Reply-To: <392194.36781.qm@web113801.mail.gq1.yahoo.com> Message-ID: <394367.25417.qm@web113804.mail.gq1.yahoo.com> update: I looked in the quarantine file on C: (after booting successfully with the SuperDisk) and found the four files in the Quarantine Folder that had been detected and quarantined: ?wlux96e.sys ?winlogon32.exe ?smss32.exe ?and ?backweb-8876480.exe. ?I don't think that will be important information. ? ? -chuck _______________________________________________________ ?hi guys, This is where I always come runnin' when I have a problem. ?Seems I always get steered right by someone here.....I have three old Dells. Two are XP, running poorly. I'm thinking of reformatting both, moving to Unix/Ubuntu. ?But I digress.....I took out Dell #3 yesterday, Latitude, Win2K, only 128K ram, booted it up and it ran like a champ, first time in 6 mos. I updated AVG, downloaded a dozen system updates, and did not yet reboot. On the web for something and up comes a Trojan SPM/LX warning. Says to download IDS software to fight the Trojan. I did not, of course. I went to the web and found many indications that removal of SPM/LX should best be accomplished by XDELBOX. I had not heard of it. GOOGLEd it and found many dozens of sites using it for heavy-duty Trojan exterminations. Found nothing bad on it. So I downloaded and installed and ran. ?It spent five? minutes searching and gave me a report that I had 3 bad and 1 benign infections, none of which was SPM/LX. ?I failed to write down the list of the ones reported. So I said to delete them and reboot. I have failed to restart since. ?Now, on boot, ?it loops ?loading personal settings, desktop wallpaper, and sound, ?over and over 'til I power down. I have a ?Super Disk utility with which I can CD-boot into the machine (XP boot) but am unsure what to do next...... ?It will probably run slow with only 128meg of RAM. I just did it; it works.? Anyone have advice, even if it's where else to go for help. Maybe a special mailing list for viruses/trojans?? thanks, Chuck ? ? ? _______________________________________________ Tech Support Guy Mailing List http://www.tsgserver.com/list/ From hdavis1 at gmail.com Mon Jan 25 21:17:53 2010 From: hdavis1 at gmail.com (H Davis) Date: Mon, 25 Jan 2010 21:17:53 -0500 Subject: TSGL: SPM/LX trojan war In-Reply-To: <394367.25417.qm@web113804.mail.gq1.yahoo.com> References: <394367.25417.qm@web113804.mail.gq1.yahoo.com> Message-ID: <4B5E50D1.9040906@gmail.com> Chuck, Try restoring the quarantined files and rebooting. If that works do more investigation to see what each of those file is. Sometimes malware replaces an existing file with a new version that does what the original did and bad stuff in addition. By quarantining the file you may have removed an essential function. Check that the size and date of these files is correct if it's a system file. I don't have wlux96e.sys in my Windows folder or any of its subfolders. My winlogon32.exe is 491KB, 8/10/04. My smss32.exe is 50K, 8/10/04. I don't have backweb-8876480.exe either. Work on one at a time. Googling wlux96e shows lots of references to bittorrent. Http://www.processlibrary.com doesn't have a listing. Not a good sign but it may be something torrent specific and not necessarily malware. From ProcessLibrary - Backweb-8876480.exe is a process that comes with the Logitech Products software. It manages the automatic update check as well as providing you with new for the latest offers and products from Logitech. This is a non-essential process.\r Disabling or enabling it is down to user preference.\r ProcessLibrary shows smss and winlogon as legitimate programs but also as several trojans. The original version of these files may have been replaced by the malware. I wouldn't run the free scans offered by ProcessLibrary. I'd try to find a good copy of these programs in your backup CD or if you have a backup folder on your hard drive like i386 you might find a good, but old, version there. This might at least get you going so you can get newer versions. Also, I suggest you don't delete the suspect files, just rename them with an additional extension like smss32.exe.bad so you can find them again and return them to service if necessary. If you know the names of the malware that was detected you can go to one of the big AV program vendors like Symantec or McAfee to find out details of the files affected and maybe some more clues. Good luck, H Davis Chuck Neuenschwander wrote: > update: I looked in the quarantine file on C: (after booting successfully with the SuperDisk) and found the four files in the Quarantine Folder that had been detected and quarantined: wlux96e.sys winlogon32.exe smss32.exe and backweb-8876480.exe. I don't think that will be important information. -chuck > _______________________________________________________ > hi guys, > This is where I always come runnin' when I have a problem. Seems I always get steered right by someone here.....I have three old Dells. Two are XP, running poorly. I'm thinking of reformatting both, moving to Unix/Ubuntu. But I digress.....I took out Dell #3 yesterday, Latitude, Win2K, only 128K ram, booted it up and it ran like a champ, first time in 6 mos. I updated AVG, downloaded a dozen system updates, and did not yet reboot. > On the web for something and up comes a Trojan SPM/LX warning. Says to download IDS software to fight the Trojan. I did not, of course. I went to the web and found many indications that removal of SPM/LX should best be accomplished by XDELBOX. I had not heard of it. GOOGLEd it and found many dozens of sites using it for heavy-duty Trojan exterminations. Found nothing bad on it. > So I downloaded and installed and ran. It spent five? minutes searching and gave me a report that I had 3 bad and 1 benign infections, none of which was SPM/LX. I failed to write down the list of the ones reported. So I said to delete them and reboot. I have failed to restart since. Now, on boot, it loops loading personal settings, desktop wallpaper, and sound, over and over 'til I power down. > I have a Super Disk utility with which I can CD-boot into the machine (XP boot) but am unsure what to do next...... It will probably run slow with only 128meg of RAM. I just did it; it works. > Anyone have advice, even if it's where else to go for help. Maybe a special mailing list for viruses/trojans? > thanks, Chuck > > > > > _______________________________________________ > Tech Support Guy Mailing List > http://www.tsgserver.com/list/ > > > > > _______________________________________________ > Tech Support Guy Mailing List > http://www.tsgserver.com/list/ > > -- H Davis hdavis1 at gmail.com From coover at fastmail.fm Tue Jan 26 01:19:33 2010 From: coover at fastmail.fm (Russell W. Coover) Date: Mon, 25 Jan 2010 22:19:33 -0800 Subject: TSGL: Avast 5.0 Installation question In-Reply-To: <99026.30737.qm@web83003.mail.mud.yahoo.com> References: <66C3C8076F514A3292B05EF7E3571764@mine><91126A7330F047E8A9E077F8F182AE3E@til4200><1264024281.3317.7.camel@alan-dtpc><126470.10027.qm@web83004.mail.mud.yahoo.com><521314E324E24ACFBFF1B996568E4916@johnsp2> <99026.30737.qm@web83003.mail.mud.yahoo.com> Message-ID: Perhaps it's a good time to give up on that machine with Avast. I've used and like Avast, but if it doesn't work, there are other free alternatives. AVG is quite good, but it is a memory hog. Avir is also very good, but it does place a popup on your screen once a day. But Microsoft has recently introduced the freeware MS Security Essentials and I've found it to be quite good ... and the reviews from various professionals are, in general, glowing. So maybe it is time to switch. I think you'll like MSSE ... http://www.microsoft.com/Security_Essentials/ Russ Coover -----Original Message----- From: list-bounces at tsgserver.com [mailto:list-bounces at tsgserver.com] On Behalf Of Doug Mccarter Sent: Monday, January 25, 2010 5:56 AM To: Tech Support Guy Mailing List Subject: Re: TSGL: Avast 5.0 Installation question Thanks for the reply, John. Yes, I used Revo to uninstall 4.8 first and Revo again to uninstall 5.0 when it locked up the system, so I could return to 4.8. The only other security tool I have installed on the XP machine is MalwareBytes Anti-malware, but it is also on the Vista & Win 7 machines that Avast 5.0 installed on with no problem, so have ruled out a conflict with it. Any other ideas? Doug ________________________________ From: Jon To: Tech Support Guy Mailing List Sent: Mon, January 25, 2010 2:56:14 AM Subject: Re: TSGL: Avast 5.0 Installation question Don't know Avast - but did you re-install 4.8 after the first uninstall? If you're going to do that again, I would remove all traces with a programme like Revo Uninstaller, including registry entries, before installing version 5.0 Otherwise, if Avast is in the 'uninstalled' state, I would search through the registry for 'Avast' and delete all entries, then try to install 5.0 John Od/G ----- Original Message ----- From: Doug Mccarter To: Tech Support Guy Mailing List Sent: Monday, January 25, 2010 2:54 AM Subject: TSGL: Avast 5.0 Installation question Has anyone had problems installing the new Avast 5.0 in Windows XP? I have tried twice, uninstalling 4.8 and rebooting first, but it locks up the computer before the installation completes. Any ideas what would cause this? It installed on a laptop with Vista and another desktop with Windows 7 with no problems. Any advice would be appreciated. Doug McCarter Computer Guardian Angels ________________________________ _______________________________________________ Tech Support Guy Mailing List http://www.tsgserver.com/list/ _______________________________________________ Tech Support Guy Mailing List http://www.tsgserver.com/list/ _______________________________________________ Tech Support Guy Mailing List http://www.tsgserver.com/list/ From cgangel at sbcglobal.net Tue Jan 26 09:54:41 2010 From: cgangel at sbcglobal.net (Doug Mccarter) Date: Tue, 26 Jan 2010 06:54:41 -0800 (PST) Subject: TSGL: Avast 5.0 Installation question In-Reply-To: References: <66C3C8076F514A3292B05EF7E3571764@mine><91126A7330F047E8A9E077F8F182AE3E@til4200><1264024281.3317.7.camel@alan-dtpc><126470.10027.qm@web83004.mail.mud.yahoo.com><521314E324E24ACFBFF1B996568E4916@johnsp2> <99026.30737.qm@web83003.mail.mud.yahoo.com> Message-ID: <368810.52616.qm@web83006.mail.mud.yahoo.com> Have not had the nerve to trust the new MSSE yet. Avast 4.8 is still functioning and updating properly for me... just fear they will stop supporting updates for it before they get the bugs out of 5.0. I checked the Avast forums since my last post and it seems quite a few users are experiencing similar problems... could it be they released it too soon? Thanks to all for your input. Doug ________________________________ From: Russell W. Coover To: Tech Support Guy Mailing List Sent: Tue, January 26, 2010 12:19:33 AM Subject: Re: TSGL: Avast 5.0 Installation question Perhaps it's a good time to give up on that machine with Avast. I've used and like Avast, but if it doesn't work, there are other free alternatives. AVG is quite good, but it is a memory hog. Avir is also very good, but it does place a popup on your screen once a day. But Microsoft has recently introduced the freeware MS Security Essentials and I've found it to be quite good ... and the reviews from various professionals are, in general, glowing. So maybe it is time to switch. I think you'll like MSSE ... http://www.microsoft.com/Security_Essentials/ Russ Coover -----Original Message----- From: list-bounces at tsgserver.com [mailto:list-bounces at tsgserver.com] On Behalf Of Doug Mccarter Sent: Monday, January 25, 2010 5:56 AM To: Tech Support Guy Mailing List Subject: Re: TSGL: Avast 5.0 Installation question Thanks for the reply, John. Yes, I used Revo to uninstall 4.8 first and Revo again to uninstall 5.0 when it locked up the system, so I could return to 4.8. The only other security tool I have installed on the XP machine is MalwareBytes Anti-malware, but it is also on the Vista & Win 7 machines that Avast 5.0 installed on with no problem, so have ruled out a conflict with it. Any other ideas? Doug ________________________________ From: Jon To: Tech Support Guy Mailing List Sent: Mon, January 25, 2010 2:56:14 AM Subject: Re: TSGL: Avast 5.0 Installation question Don't know Avast - but did you re-install 4.8 after the first uninstall? If you're going to do that again, I would remove all traces with a programme like Revo Uninstaller, including registry entries, before installing version 5.0 Otherwise, if Avast is in the 'uninstalled' state, I would search through the registry for 'Avast' and delete all entries, then try to install 5.0 John Od/G ----- Original Message ----- From: Doug Mccarter To: Tech Support Guy Mailing List Sent: Monday, January 25, 2010 2:54 AM Subject: TSGL: Avast 5.0 Installation question Has anyone had problems installing the new Avast 5.0 in Windows XP? I have tried twice, uninstalling 4.8 and rebooting first, but it locks up the computer before the installation completes. Any ideas what would cause this? It installed on a laptop with Vista and another desktop with Windows 7 with no problems. Any advice would be appreciated. Doug McCarter Computer Guardian Angels ________________________________ _______________________________________________ Tech Support Guy Mailing List http://www.tsgserver.com/list/ _______________________________________________ Tech Support Guy Mailing List http://www.tsgserver.com/list/ _______________________________________________ Tech Support Guy Mailing List http://www.tsgserver.com/list/ _______________________________________________ Tech Support Guy Mailing List http://www.tsgserver.com/list/ From coover at fastmail.fm Tue Jan 26 13:52:39 2010 From: coover at fastmail.fm (Russell W. Coover) Date: Tue, 26 Jan 2010 10:52:39 -0800 Subject: TSGL: Avast 5.0 Installation question In-Reply-To: <368810.52616.qm@web83006.mail.mud.yahoo.com> References: <66C3C8076F514A3292B05EF7E3571764@mine><91126A7330F047E8A9E077F8F182AE3E@til4200><1264024281.3317.7.camel@alan-dtpc><126470.10027.qm@web83004.mail.mud.yahoo.com><521314E324E24ACFBFF1B996568E4916@johnsp2><99026.30737.qm@web83003.mail.mud.yahoo.com> <368810.52616.qm@web83006.mail.mud.yahoo.com> Message-ID: Just wondering ... will Avast 5 work with XP? I'd guess the developers wrote it to work with Win 7 and, to a lesser extent, Vista. I'm running MSSE on 5 computers (out of 6) and not only have I not had any problems, it has detected malware several times ... particularly on my sandboxed test machine, on which I try all kinds of software. It is as good detecting malware as any AV I've used. I suspect that MS decided that with the bad reviews they had on previous attempts to develop an AV software, that they would make sure this attempt (which came out at the same time as their spectacularly successful Win 7) would not tarnish the Win 7 debut. By the way, in case you are wondering, the 6th computer is an old, old laptop, maximum RAM = 128 MB, and is running Win 2000. It is stored in my truck and is used only when I need internet access away from home (like yesterday when I ate lunch at McDonalds (hooray for free internet access). Actually, it does have Avast on it, probably 4.8, I'm not sure of the actual version number. Russ -----Original Message----- From: list-bounces at tsgserver.com [mailto:list-bounces at tsgserver.com] On Behalf Of Doug Mccarter Sent: Tuesday, January 26, 2010 6:55 AM To: Tech Support Guy Mailing List Subject: Re: TSGL: Avast 5.0 Installation question Have not had the nerve to trust the new MSSE yet. Avast 4.8 is still functioning and updating properly for me... just fear they will stop supporting updates for it before they get the bugs out of 5.0. I checked the Avast forums since my last post and it seems quite a few users are experiencing similar problems... could it be they released it too soon? Thanks to all for your input. Doug ________________________________ From: Russell W. Coover To: Tech Support Guy Mailing List Sent: Tue, January 26, 2010 12:19:33 AM Subject: Re: TSGL: Avast 5.0 Installation question Perhaps it's a good time to give up on that machine with Avast. I've used and like Avast, but if it doesn't work, there are other free alternatives. AVG is quite good, but it is a memory hog. Avir is also very good, but it does place a popup on your screen once a day. But Microsoft has recently introduced the freeware MS Security Essentials and I've found it to be quite good ... and the reviews from various professionals are, in general, glowing. So maybe it is time to switch. I think you'll like MSSE ... http://www.microsoft.com/Security_Essentials/ Russ Coover -----Original Message----- From: list-bounces at tsgserver.com [mailto:list-bounces at tsgserver.com] On Behalf Of Doug Mccarter Sent: Monday, January 25, 2010 5:56 AM To: Tech Support Guy Mailing List Subject: Re: TSGL: Avast 5.0 Installation question Thanks for the reply, John. Yes, I used Revo to uninstall 4.8 first and Revo again to uninstall 5.0 when it locked up the system, so I could return to 4.8. The only other security tool I have installed on the XP machine is MalwareBytes Anti-malware, but it is also on the Vista & Win 7 machines that Avast 5.0 installed on with no problem, so have ruled out a conflict with it. Any other ideas? Doug ________________________________ From: Jon To: Tech Support Guy Mailing List Sent: Mon, January 25, 2010 2:56:14 AM Subject: Re: TSGL: Avast 5.0 Installation question Don't know Avast - but did you re-install 4.8 after the first uninstall? If you're going to do that again, I would remove all traces with a programme like Revo Uninstaller, including registry entries, before installing version 5.0 Otherwise, if Avast is in the 'uninstalled' state, I would search through the registry for 'Avast' and delete all entries, then try to install 5.0 John Od/G ----- Original Message ----- From: Doug Mccarter To: Tech Support Guy Mailing List Sent: Monday, January 25, 2010 2:54 AM Subject: TSGL: Avast 5.0 Installation question Has anyone had problems installing the new Avast 5.0 in Windows XP? I have tried twice, uninstalling 4.8 and rebooting first, but it locks up the computer before the installation completes. Any ideas what would cause this? It installed on a laptop with Vista and another desktop with Windows 7 with no problems. Any advice would be appreciated. Doug McCarter Computer Guardian Angels ________________________________ _______________________________________________ Tech Support Guy Mailing List http://www.tsgserver.com/list/ _______________________________________________ Tech Support Guy Mailing List http://www.tsgserver.com/list/ _______________________________________________ Tech Support Guy Mailing List http://www.tsgserver.com/list/ _______________________________________________ Tech Support Guy Mailing List http://www.tsgserver.com/list/ _______________________________________________ Tech Support Guy Mailing List http://www.tsgserver.com/list/ From annandchuck at yahoo.com Tue Jan 26 14:23:29 2010 From: annandchuck at yahoo.com (Chuck Neuenschwander) Date: Tue, 26 Jan 2010 11:23:29 -0800 (PST) Subject: TSGL: SPM/LX trojan war In-Reply-To: <394367.25417.qm@web113804.mail.gq1.yahoo.com> Message-ID: <399538.37184.qm@web113819.mail.gq1.yahoo.com> _____________________________________________________________another update: Still unsure on how to proceed. I have the machine running, using the SUperDisk with MSXP to boot. I installed and ran A-Squared and it found only one infection, not previously found, ?trojan ?HTML.fake.Init.!k. ?Quarantined that one. __________________________________________________________ update: I looked in the quarantine file on C: (after booting successfully with the SuperDisk) and found the four files in the Quarantine Folder that had been detected and quarantined: ?wlux96e.sys ?winlogon32.exe ?smss32.exe ?and ?backweb-8876480.exe. ?I don't think that will be important information. ? ? -chuck _______________________________________________________ ?hi guys, This is where I always come runnin' when I have a problem. ?Seems I always get steered right by someone here.....I have three old Dells. Two are XP, running poorly. I'm thinking of reformatting both, moving to Unix/Ubuntu. ?But I digress.....I took out Dell #3 yesterday, Latitude, Win2K, only 128K ram, booted it up and it ran like a champ, first time in 6 mos. I updated AVG, downloaded a dozen system updates, and did not yet reboot. On the web for something and up comes a Trojan SPM/LX warning. Says to download IDS software to fight the Trojan. I did not, of course. I went to the web and found many indications that removal of SPM/LX should best be accomplished by XDELBOX. I had not heard of it. GOOGLEd it and found many dozens of sites using it for heavy-duty Trojan exterminations. Found nothing bad on it. So I downloaded and installed and ran. ?It spent five? minutes searching and gave me a report that I had 3 bad and 1 benign infections, none of which was SPM/LX. ?I failed to write down the list of the ones reported. So I said to delete them and reboot. I have failed to restart since. ?Now, on boot, ?it loops ?loading personal settings, desktop wallpaper, and sound, ?over and over 'til I power down. I have a ?Super Disk utility with which I can CD-boot into the machine (XP boot) but am unsure what to do next...... ?It will probably run slow with only 128meg of RAM. I just did it; it works.? Anyone have advice, even if it's where else to go for help. Maybe a special mailing list for viruses/trojans?? thanks, Chuck ? ? ? _______________________________________________ Tech Support Guy Mailing List http://www.tsgserver.com/list/ ? ? ? _______________________________________________ Tech Support Guy Mailing List http://www.tsgserver.com/list/ From coover at fastmail.fm Wed Jan 27 12:16:49 2010 From: coover at fastmail.fm (Russell W. Coover) Date: Wed, 27 Jan 2010 09:16:49 -0800 Subject: TSGL: Avira 5 Installation Problems Message-ID: <17D158ECC44A44ABB44C279442DD5962@AcerLaptopPC> A review found on BetaNews of Avira 5.0 "grinch89 "Reviewing 5.0.366 Beta (Jan 22, 2010) "Overall I am satisfied with the performance, but one problem has appeared, there seems to be a conflict with Malwarebytes Anti-malware that was not there with 4.8. I had to turn off MB as any time I tried to close a full screen app it froze my computer,once MB was turned off the problem vanished." Hope this helps. Russ Coover From coover at fastmail.fm Wed Jan 27 12:25:00 2010 From: coover at fastmail.fm (Russell W. Coover) Date: Wed, 27 Jan 2010 09:25:00 -0800 Subject: TSGL: Whoops . That was a review of Avast 5 Message-ID: Sorry, the last email I sent was in error. I wrote that it was a review of Avira. It was a review of Avast and may show that there is a conflict with Avira 5 and MalwareBytes Anti-Malware Gee, the last time I made a mistake was 1942. What's that you say, dear? Oh! My wife just told me that I last made a mistake just minutes ago, several yesterday, and . Russ From coover at fastmail.fm Wed Jan 27 12:30:18 2010 From: coover at fastmail.fm (Russell W. Coover) Date: Wed, 27 Jan 2010 09:30:18 -0800 Subject: TSGL: Whoops . That was a review of Avast 5 In-Reply-To: References: Message-ID: <543938D7B26A4C3C9E9B1494C82601C2@AcerLaptopPC> And I did it again ... another mistake replacing the word Avast with the word Avira. The review was of Avast 5. It says that Avast 5 conflicts with MalwareBytes Anti-Malware. I hope this clears it up. (And I thought I was perfect! Shheeee!) Russ -----Original Message----- From: list-bounces at tsgserver.com [mailto:list-bounces at tsgserver.com] On Behalf Of Russell W. Coover Sent: Wednesday, January 27, 2010 9:25 AM To: 'Tech Support Guy Mailing List' Subject: TSGL: Whoops . That was a review of Avast 5 Sorry, the last email I sent was in error. I wrote that it was a review of Avira. It was a review of Avast and may show that there is a conflict with Avira 5 and MalwareBytes Anti-Malware Gee, the last time I made a mistake was 1942. What's that you say, dear? Oh! My wife just told me that I last made a mistake just minutes ago, several yesterday, and . Russ _______________________________________________ Tech Support Guy Mailing List http://www.tsgserver.com/list/ From nature-coast at earthlink.net Wed Jan 27 12:57:03 2010 From: nature-coast at earthlink.net (cyndi horstmanshof) Date: Wed, 27 Jan 2010 12:57:03 -0500 Subject: TSGL: Whoops . That was a review of Avast 5 In-Reply-To: <543938D7B26A4C3C9E9B1494C82601C2@AcerLaptopPC> References: <543938D7B26A4C3C9E9B1494C82601C2@AcerLaptopPC> Message-ID: <4B607E6F.7010105@earthlink.net> LOL...I think I have this... I have both Avast 4, and MalwareBytes. I won't upgrade Avast to 5 then. Thanks -- Cyndi Jason Sager for congress http://www.standwithsager.com/ On 1/27/2010 12:30 PM, Russell W. Coover wrote: > And I did it again ... another mistake replacing the word Avast with the > word Avira. > > The review was of Avast 5. It says that Avast 5 conflicts with MalwareBytes > Anti-Malware. > > I hope this clears it up. (And I thought I was perfect! Shheeee!) > > Russ > > -----Original Message----- > From: list-bounces at tsgserver.com [mailto:list-bounces at tsgserver.com] On > Behalf Of Russell W. Coover > Sent: Wednesday, January 27, 2010 9:25 AM > To: 'Tech Support Guy Mailing List' > Subject: TSGL: Whoops . That was a review of Avast 5 > > Sorry, the last email I sent was in error. I wrote that it was a review of > Avira. It was a review of Avast and may show that there is a conflict with > Avira 5 and MalwareBytes Anti-Malware > > > > Gee, the last time I made a mistake was 1942. What's that you say, dear? Oh! > My wife just told me that I last made a mistake just minutes ago, several > yesterday, and . > > > > Russ > > > > _______________________________________________ > Tech Support Guy Mailing List > http://www.tsgserver.com/list/ > > > _______________________________________________ > Tech Support Guy Mailing List > http://www.tsgserver.com/list/ > > From leebunyard at comcast.net Wed Jan 27 15:36:55 2010 From: leebunyard at comcast.net (Lee Bunyard) Date: Wed, 27 Jan 2010 12:36:55 -0800 Subject: TSGL: Whoops . That was a review of Avast 5 In-Reply-To: <4B607E6F.7010105@earthlink.net> References: <543938D7B26A4C3C9E9B1494C82601C2@AcerLaptopPC> <4B607E6F.7010105@earthlink.net> Message-ID: <4B60A3E7.8000902@comcast.net> I use both Avast 4.8 and Malwarebytes also but I'm using the free version of Malwarebytes. My understanding is that the free version is NOT active real time (i.e., not resident) so it shouldn't affect Avast. I activate Malwarebytes every 2-3 days, update the data definitions and run a HD scan (interestingly enough, Malwarebytes has never found anything but I also use Spybot S&D, SpywareBlaster and Super Anti-spyware so they evidently do a good job of prevent malware from being installed on my computers--none of these programs run resident either). I may try updating to Avast 5.xx when I have some spare time and see what happens. I guess I can always uninstall and go back to Avast 4.8 if there's a problem. Lee in the Mountains of Northern California cyndi horstmanshof wrote: > LOL...I think I have this... > I have both Avast 4, and MalwareBytes. I won't upgrade Avast to 5 then. > Thanks > > > From nature-coast at earthlink.net Wed Jan 27 15:50:42 2010 From: nature-coast at earthlink.net (Cyndi) Date: Wed, 27 Jan 2010 15:50:42 -0500 Subject: TSGL: Whoops . That was a review of Avast 5 In-Reply-To: <4B60A3E7.8000902@comcast.net> References: <543938D7B26A4C3C9E9B1494C82601C2@AcerLaptopPC> <4B607E6F.7010105@earthlink.net> <4B60A3E7.8000902@comcast.net> Message-ID: <4B60A722.8030508@earthlink.net> Let me know, as I have the free version of malwarebytes as well. I also run SpywareBlaster. I'll look into Super Anti-spyware, too...thanks! Cyndi On 1/27/2010 3:36 PM Cyndi, Lee Bunyard wrote: > I use both Avast 4.8 and Malwarebytes also but I'm using the free > version of Malwarebytes. My understanding is that the free version is > NOT active real time (i.e., not resident) so it shouldn't affect > Avast. I activate Malwarebytes every 2-3 days, update the data > definitions and run a HD scan (interestingly enough, Malwarebytes has > never found anything but I also use Spybot S&D, SpywareBlaster and > Super Anti-spyware so they evidently do a good job of prevent malware > from being installed on my computers--none of these programs run > resident either). I may try updating to Avast 5.xx when I have some > spare time and see what happens. I guess I can always uninstall and > go back to Avast 4.8 if there's a problem. Lee in the Mountains of > Northern California > > cyndi horstmanshof wrote: >> LOL...I think I have this... >> I have both Avast 4, and MalwareBytes. I won't upgrade Avast to 5 then. >> Thanks >> >> >> > _______________________________________________ > Tech Support Guy Mailing List > http://www.tsgserver.com/list/ > From ian at iarp.ca Fri Jan 29 12:53:34 2010 From: ian at iarp.ca (Ian Ramsey-Planck) Date: Fri, 29 Jan 2010 12:53:34 -0500 Subject: TSGL: Avast 5.0 Installation question In-Reply-To: References: <66C3C8076F514A3292B05EF7E3571764@mine> <91126A7330F047E8A9E077F8F182AE3E@til4200> <1264024281.3317.7.camel@alan-dtpc> <126470.10027.qm@web83004.mail.mud.yahoo.com> <521314E324E24ACFBFF1B996568E4916@johnsp2> <99026.30737.qm@web83003.mail.mud.yahoo.com> <368810.52616.qm@web83006.mail.mud.yahoo.com> Message-ID: Working on my grandfathers machine currently. It used to have Avast 4.8 but the update crashed and then avast went missing. I've been trying to install Avast 5 for hours now, but the only result i get is: "C:\Pro.........\AvastUI.exe: This application has failed to start because the application configuration is incorrect. Reinstalling the application may fix this problem" I've reinstalled 4 times now with no avail. Been googling to see if others have the problem and only seen a couple results with no cures. Does anyone on chance have the 4.8 installer with them? I usually save all exe's in a repos folder for future but it's missing. On Tue, Jan 26, 2010 at 1:52 PM, Russell W. Coover wrote: > Just wondering ... will Avast 5 work with XP? I'd guess the developers > wrote > it to work with Win 7 and, to a lesser extent, Vista. > > I'm running MSSE on 5 computers (out of 6) and not only have I not had any > problems, it has detected malware several times ... particularly on my > sandboxed test machine, on which I try all kinds of software. It is as good > detecting malware as any AV I've used. > > I suspect that MS decided that with the bad reviews they had on previous > attempts to develop an AV software, that they would make sure this attempt > (which came out at the same time as their spectacularly successful Win 7) > would not tarnish the Win 7 debut. > > By the way, in case you are wondering, the 6th computer is an old, old > laptop, maximum RAM = 128 MB, and is running Win 2000. It is stored in my > truck and is used only when I need internet access away from home (like > yesterday when I ate lunch at McDonalds (hooray for free internet access). > Actually, it does have Avast on it, probably 4.8, I'm not sure of the > actual > version number. > > Russ > > -----Original Message----- > From: list-bounces at tsgserver.com [mailto:list-bounces at tsgserver.com] On > Behalf Of Doug Mccarter > Sent: Tuesday, January 26, 2010 6:55 AM > To: Tech Support Guy Mailing List > Subject: Re: TSGL: Avast 5.0 Installation question > > Have not had the nerve to trust the new MSSE yet. > > Avast 4.8 is still functioning and updating properly for me... just fear > they will stop supporting updates for it before they get the bugs out of > 5.0. > > I checked the Avast forums since my last post and it seems quite a few > users > are experiencing similar problems... could it be they released it too soon? > > Thanks to all for your input. > > Doug > > > > > ________________________________ > From: Russell W. Coover > To: Tech Support Guy Mailing List > Sent: Tue, January 26, 2010 12:19:33 AM > Subject: Re: TSGL: Avast 5.0 Installation question > > Perhaps it's a good time to give up on that machine with Avast. I've used > and like Avast, but if it doesn't work, there are other free alternatives. > AVG is quite good, but it is a memory hog. Avir is also very good, but it > does place a popup on your screen once a day. But Microsoft has recently > introduced the freeware MS Security Essentials and I've found it to be > quite > good ... and the reviews from various professionals are, in general, > glowing. So maybe it is time to switch. > > I think you'll like MSSE ... > > http://www.microsoft.com/Security_Essentials/ > > Russ Coover > > -----Original Message----- > From: list-bounces at tsgserver.com [mailto:list-bounces at tsgserver.com] On > Behalf Of Doug Mccarter > Sent: Monday, January 25, 2010 5:56 AM > To: Tech Support Guy Mailing List > Subject: Re: TSGL: Avast 5.0 Installation question > > Thanks for the reply, John. > > Yes, I used Revo to uninstall 4.8 first and Revo again to uninstall 5.0 > when > it locked up the system, so I could return to 4.8. > > The only other security tool I have installed on the XP machine is > MalwareBytes Anti-malware, but it is also on the Vista & Win 7 machines > that > Avast 5.0 installed on with no problem, so have ruled out a conflict with > it. > > Any other ideas? > > Doug > > > > > ________________________________ > From: Jon > To: Tech Support Guy Mailing List > Sent: Mon, January 25, 2010 2:56:14 AM > Subject: Re: TSGL: Avast 5.0 Installation question > > Don't know Avast - but did you re-install 4.8 after the first uninstall? If > you're going to do that again, I would remove all traces with a programme > like Revo Uninstaller, including registry entries, before installing > version > 5.0 > Otherwise, if Avast is in the 'uninstalled' state, I would search through > the registry for 'Avast' and delete all entries, then try to install 5.0 > > John > Od/G > > > ----- Original Message ----- > From: Doug Mccarter > To: Tech Support Guy Mailing List > Sent: Monday, January 25, 2010 2:54 AM > Subject: TSGL: Avast 5.0 Installation question > > > Has anyone had problems installing the new Avast 5.0 in Windows XP? > I have tried twice, uninstalling 4.8 and rebooting first, but it locks up > the computer before the installation completes. Any ideas what would cause > this? > > It installed on a laptop with Vista and another desktop with Windows 7 with > no problems. > > Any advice would be appreciated. > > Doug McCarter > Computer Guardian Angels > > > > > > ________________________________ > _______________________________________________ > Tech Support Guy Mailing List > http://www.tsgserver.com/list/ > _______________________________________________ > Tech Support Guy Mailing List > http://www.tsgserver.com/list/ > _______________________________________________ > Tech Support Guy Mailing List > http://www.tsgserver.com/list/ > > > _______________________________________________ > Tech Support Guy Mailing List > http://www.tsgserver.com/list/ > _______________________________________________ > Tech Support Guy Mailing List > http://www.tsgserver.com/list/ > > > _______________________________________________ > Tech Support Guy Mailing List > http://www.tsgserver.com/list/ > -- Thanks Ian R-P From cgangel at sbcglobal.net Fri Jan 29 14:28:20 2010 From: cgangel at sbcglobal.net (Doug Mccarter) Date: Fri, 29 Jan 2010 11:28:20 -0800 (PST) Subject: TSGL: Avast 5.0 Installation question In-Reply-To: References: <66C3C8076F514A3292B05EF7E3571764@mine> <91126A7330F047E8A9E077F8F182AE3E@til4200> <1264024281.3317.7.camel@alan-dtpc> <126470.10027.qm@web83004.mail.mud.yahoo.com> <521314E324E24ACFBFF1B996568E4916@johnsp2> <99026.30737.qm@web83003.mail.mud.yahoo.com> <368810.52616.qm@web83006.mail.mud.yahoo.com> Message-ID: <25853.43175.qm@web83004.mail.mud.yahoo.com> Ian, I have uploaded the installation file and a registration key for Avast 4.8 to DropBox. You should get an email from them with a link to download them. Doug McCarter Computer Guardian Angels ________________________________ From: Ian Ramsey-Planck To: Tech Support Guy Mailing List Sent: Fri, January 29, 2010 11:53:34 AM Subject: Re: TSGL: Avast 5.0 Installation question Working on my grandfathers machine currently. It used to have Avast 4.8 but the update crashed and then avast went missing. I've been trying to install Avast 5 for hours now, but the only result i get is: "C:\Pro.........\AvastUI.exe: This application has failed to start because the application configuration is incorrect. Reinstalling the application may fix this problem" I've reinstalled 4 times now with no avail. Been googling to see if others have the problem and only seen a couple results with no cures. Does anyone on chance have the 4.8 installer with them? I usually save all exe's in a repos folder for future but it's missing. On Tue, Jan 26, 2010 at 1:52 PM, Russell W. Coover wrote: > Just wondering ... will Avast 5 work with XP? I'd guess the developers > wrote > it to work with Win 7 and, to a lesser extent, Vista. > > I'm running MSSE on 5 computers (out of 6) and not only have I not had any > problems, it has detected malware several times ... particularly on my > sandboxed test machine, on which I try all kinds of software. It is as good > detecting malware as any AV I've used. > > I suspect that MS decided that with the bad reviews they had on previous > attempts to develop an AV software, that they would make sure this attempt > (which came out at the same time as their spectacularly successful Win 7) > would not tarnish the Win 7 debut. > > By the way, in case you are wondering, the 6th computer is an old, old > laptop, maximum RAM = 128 MB, and is running Win 2000. It is stored in my > truck and is used only when I need internet access away from home (like > yesterday when I ate lunch at McDonalds (hooray for free internet access). > Actually, it does have Avast on it, probably 4.8, I'm not sure of the > actual > version number. > > Russ > > -----Original Message----- > From: list-bounces at tsgserver.com [mailto:list-bounces at tsgserver.com] On > Behalf Of Doug Mccarter > Sent: Tuesday, January 26, 2010 6:55 AM > To: Tech Support Guy Mailing List > Subject: Re: TSGL: Avast 5.0 Installation question > > Have not had the nerve to trust the new MSSE yet. > > Avast 4.8 is still functioning and updating properly for me... just fear > they will stop supporting updates for it before they get the bugs out of > 5.0. > > I checked the Avast forums since my last post and it seems quite a few > users > are experiencing similar problems... could it be they released it too soon? > > Thanks to all for your input. > > Doug > > > > > ________________________________ > From: Russell W. Coover > To: Tech Support Guy Mailing List > Sent: Tue, January 26, 2010 12:19:33 AM > Subject: Re: TSGL: Avast 5.0 Installation question > > Perhaps it's a good time to give up on that machine with Avast. I've used > and like Avast, but if it doesn't work, there are other free alternatives. > AVG is quite good, but it is a memory hog. Avir is also very good, but it > does place a popup on your screen once a day. But Microsoft has recently > introduced the freeware MS Security Essentials and I've found it to be > quite > good ... and the reviews from various professionals are, in general, > glowing. So maybe it is time to switch. > > I think you'll like MSSE ... > > http://www.microsoft.com/Security_Essentials/ > > Russ Coover > > -----Original Message----- > From: list-bounces at tsgserver.com [mailto:list-bounces at tsgserver.com] On > Behalf Of Doug Mccarter > Sent: Monday, January 25, 2010 5:56 AM > To: Tech Support Guy Mailing List > Subject: Re: TSGL: Avast 5.0 Installation question > > Thanks for the reply, John. > > Yes, I used Revo to uninstall 4.8 first and Revo again to uninstall 5.0 > when > it locked up the system, so I could return to 4.8. > > The only other security tool I have installed on the XP machine is > MalwareBytes Anti-malware, but it is also on the Vista & Win 7 machines > that > Avast 5.0 installed on with no problem, so have ruled out a conflict with > it. > > Any other ideas? > > Doug > > > > > ________________________________ > From: Jon > To: Tech Support Guy Mailing List > Sent: Mon, January 25, 2010 2:56:14 AM > Subject: Re: TSGL: Avast 5.0 Installation question > > Don't know Avast - but did you re-install 4.8 after the first uninstall? If > you're going to do that again, I would remove all traces with a programme > like RevoUninstaller, including registry entries, before installing > version > 5.0 > Otherwise, if Avast is in the 'uninstalled' state, I would search through > the registry for 'Avast' and delete all entries, then try to install 5.0 > > John > Od/G > > > ----- Original Message ----- > From: Doug Mccarter > To: Tech Support Guy Mailing List > Sent: Monday, January 25, 2010 2:54 AM > Subject: TSGL: Avast 5.0 Installation question > > > Has anyone had problems installing the new Avast 5.0 in Windows XP? > I have tried twice, uninstalling 4.8 and rebooting first, but it locks up > the computer before the installation completes. Any ideas what would cause > this? > > It installed on a laptop with Vista and another desktop with Windows 7 with > no problems. > > Any advice would be appreciated. > > Doug McCarter > Computer Guardian Angels > > > > > > ________________________________ > _______________________________________________ > Tech Support Guy Mailing List > http://www.tsgserver.com/list/ > _______________________________________________ > Tech Support Guy Mailing List > http://www.tsgserver.com/list/ > _______________________________________________ > Tech Support Guy Mailing List > http://www.tsgserver.com/list/ > > > _______________________________________________ > Tech Support Guy Mailing List > http://www.tsgserver.com/list/ > _______________________________________________ > Tech Support Guy Mailing List > http://www.tsgserver.com/list/ > > > _______________________________________________ > Tech Support Guy Mailing List > http://www.tsgserver.com/list/ > -- Thanks Ian R-P _______________________________________________ Tech Support Guy Mailing List http://www.tsgserver.com/list/ From ian at iarp.ca Sat Jan 30 00:13:44 2010 From: ian at iarp.ca (Ian Ramsey-Planck) Date: Sat, 30 Jan 2010 00:13:44 -0500 Subject: TSGL: Avast 5.0 Installation question In-Reply-To: <25853.43175.qm@web83004.mail.mud.yahoo.com> References: <66C3C8076F514A3292B05EF7E3571764@mine> <1264024281.3317.7.camel@alan-dtpc> <126470.10027.qm@web83004.mail.mud.yahoo.com> <521314E324E24ACFBFF1B996568E4916@johnsp2> <99026.30737.qm@web83003.mail.mud.yahoo.com> <368810.52616.qm@web83006.mail.mud.yahoo.com> <25853.43175.qm@web83004.mail.mud.yahoo.com> Message-ID: Hey, I received your folder share, as i am a dropbox user, the installer worked perfect. Thanks On Fri, Jan 29, 2010 at 2:28 PM, Doug Mccarter wrote: > Ian, > > I have uploaded the installation file and a registration key for Avast 4.8 > to DropBox. > You should get an email from them with a link to download them. > > Doug McCarter > Computer Guardian Angels > > > > > ________________________________ > From: Ian Ramsey-Planck > To: Tech Support Guy Mailing List > Sent: Fri, January 29, 2010 11:53:34 AM > Subject: Re: TSGL: Avast 5.0 Installation question > > Working on my grandfathers machine currently. It used to have Avast 4.8 but > the update crashed and then avast went missing. > > I've been trying to install Avast 5 for hours now, but the only result i > get > is: "C:\Pro.........\AvastUI.exe: This application has failed to start > because the application configuration is incorrect. Reinstalling the > application may fix this problem" > > I've reinstalled 4 times now with no avail. Been googling to see if others > have the problem and only seen a couple results with no cures. > > Does anyone on chance have the 4.8 installer with them? I usually save all > exe's in a repos folder for future but it's missing. > > On Tue, Jan 26, 2010 at 1:52 PM, Russell W. Coover >wrote: > > > Just wondering ... will Avast 5 work with XP? I'd guess the developers > > wrote > > it to work with Win 7 and, to a lesser extent, Vista. > > > > I'm running MSSE on 5 computers (out of 6) and not only have I not had > any > > problems, it has detected malware several times ... particularly on my > > sandboxed test machine, on which I try all kinds of software. It is as > good > > detecting malware as any AV I've used. > > > > I suspect that MS decided that with the bad reviews they had on previous > > attempts to develop an AV software, that they would make sure this > attempt > > (which came out at the same time as their spectacularly successful Win 7) > > would not tarnish the Win 7 debut. > > > > By the way, in case you are wondering, the 6th computer is an old, old > > laptop, maximum RAM = 128 MB, and is running Win 2000. It is stored in my > > truck and is used only when I need internet access away from home (like > > yesterday when I ate lunch at McDonalds (hooray for free internet > access). > > Actually, it does have Avast on it, probably 4.8, I'm not sure of the > > actual > > version number. > > > > Russ > > > > -----Original Message----- > > From: list-bounces at tsgserver.com [mailto:list-bounces at tsgserver.com] On > > Behalf Of Doug Mccarter > > Sent: Tuesday, January 26, 2010 6:55 AM > > To: Tech Support Guy Mailing List > > Subject: Re: TSGL: Avast 5.0 Installation question > > > > Have not had the nerve to trust the new MSSE yet. > > > > Avast 4.8 is still functioning and updating properly for me... just fear > > they will stop supporting updates for it before they get the bugs out of > > 5.0. > > > > I checked the Avast forums since my last post and it seems quite a few > > users > > are experiencing similar problems... could it be they released it too > soon? > > > > Thanks to all for your input. > > > > Doug > > > > > > > > > > ________________________________ > > From: Russell W. Coover > > To: Tech Support Guy Mailing List > > Sent: Tue, January 26, 2010 12:19:33 AM > > Subject: Re: TSGL: Avast 5.0 Installation question > > > > Perhaps it's a good time to give up on that machine with Avast. I've used > > and like Avast, but if it doesn't work, there are other free > alternatives. > > AVG is quite good, but it is a memory hog. Avir is also very good, but it > > does place a popup on your screen once a day. But Microsoft has recently > > introduced the freeware MS Security Essentials and I've found it to be > > quite > > good ... and the reviews from various professionals are, in general, > > glowing. So maybe it is time to switch. > > > > I think you'll like MSSE ... > > > > http://www.microsoft.com/Security_Essentials/ > > > > Russ Coover > > > > -----Original Message----- > > From: list-bounces at tsgserver.com [mailto:list-bounces at tsgserver.com] On > > Behalf Of Doug Mccarter > > Sent: Monday, January 25, 2010 5:56 AM > > To: Tech Support Guy Mailing List > > Subject: Re: TSGL: Avast 5.0 Installation question > > > > Thanks for the reply, John. > > > > Yes, I used Revo to uninstall 4.8 first and Revo again to uninstall 5.0 > > when > > it locked up the system, so I could return to 4.8. > > > > The only other security tool I have installed on the XP machine is > > MalwareBytes Anti-malware, but it is also on the Vista & Win 7 machines > > that > > Avast 5.0 installed on with no problem, so have ruled out a conflict with > > it. > > > > Any other ideas? > > > > Doug > > > > > > > > > > ________________________________ > > From: Jon > > To: Tech Support Guy Mailing List > > Sent: Mon, January 25, 2010 2:56:14 AM > > Subject: Re: TSGL: Avast 5.0 Installation question > > > > Don't know Avast - but did you re-install 4.8 after the first uninstall? > If > > you're going to do that again, I would remove all traces with a programme > > like RevoUninstaller, including registry entries, before installing > > version > > 5.0 > > Otherwise, if Avast is in the 'uninstalled' state, I would search through > > the registry for 'Avast' and delete all entries, then try to install 5.0 > > > > John > > Od/G > > > > > > ----- Original Message ----- > > From: Doug Mccarter > > To: Tech Support Guy Mailing List > > Sent: Monday, January 25, 2010 2:54 AM > > Subject: TSGL: Avast 5.0 Installation question > > > > > > Has anyone had problems installing the new Avast 5.0 in Windows XP? > > I have tried twice, uninstalling 4.8 and rebooting first, but it locks up > > the computer before the installation completes. Any ideas what would > cause > > this? > > > > It installed on a laptop with Vista and another desktop with Windows 7 > with > > no problems. > > > > Any advice would be appreciated. > > > > Doug McCarter > > Computer Guardian Angels > > > > > > > > > > > > ________________________________ > > _______________________________________________ > > Tech Support Guy Mailing List > > http://www.tsgserver.com/list/ > > _______________________________________________ > > Tech Support Guy Mailing List > > http://www.tsgserver.com/list/ > > _______________________________________________ > > Tech Support Guy Mailing List > > http://www.tsgserver.com/list/ > > > > > > _______________________________________________ > > Tech Support Guy Mailing List > > http://www.tsgserver.com/list/ > > _______________________________________________ > > Tech Support Guy Mailing List > > http://www.tsgserver.com/list/ > > > > > > _______________________________________________ > > Tech Support Guy Mailing List > > http://www.tsgserver.com/list/ > > > > > > -- > Thanks > Ian R-P > _______________________________________________ > Tech Support Guy Mailing List > http://www.tsgserver.com/list/ > _______________________________________________ > Tech Support Guy Mailing List > http://www.tsgserver.com/list/ > -- Thanks Ian R-P From cgangel at sbcglobal.net Sat Jan 30 10:52:36 2010 From: cgangel at sbcglobal.net (Doug Mccarter) Date: Sat, 30 Jan 2010 07:52:36 -0800 (PST) Subject: TSGL: Avast 5.0 Installation question In-Reply-To: References: <66C3C8076F514A3292B05EF7E3571764@mine> <1264024281.3317.7.camel@alan-dtpc> <126470.10027.qm@web83004.mail.mud.yahoo.com> <521314E324E24ACFBFF1B996568E4916@johnsp2> <99026.30737.qm@web83003.mail.mud.yahoo.com> <368810.52616.qm@web83006.mail.mud.yahoo.com> <25853.43175.qm@web83004.mail.mud.yahoo.com> Message-ID: <109816.84958.qm@web83007.mail.mud.yahoo.com> Glad you got it OK. I Hope the Avast crew is "frantically working" to fix version 5 problems with XP... time will tell. Surely they will get it fixed before they drop update support for 4.8. They have had an excellent track record over the past several years... one glitch that quarentined some critical system files last year and they had that fixed within hours. Doug ________________________________ From: Ian Ramsey-Planck To: Tech Support Guy Mailing List Sent: Fri, January 29, 2010 11:13:44 PM Subject: Re: TSGL: Avast 5.0 Installation question Hey, I received your folder share, as i am a dropbox user, the installer worked perfect. Thanks On Fri, Jan 29, 2010 at 2:28 PM, Doug Mccarter wrote: > Ian, > > I have uploaded the installation file and a registration key for Avast 4.8 > to DropBox. > You should get an email from them with a link to download them. > > Doug McCarter > Computer Guardian Angels > > > > > ________________________________ > From: Ian Ramsey-Planck > To: Tech Support Guy Mailing List > Sent: Fri, January 29, 2010 11:53:34 AM > Subject: Re: TSGL: Avast 5.0 Installation question > > Working on my grandfathers machine currently. It used to have Avast 4.8 but > the update crashed and then avast went missing. > > I've been trying to install Avast 5 for hours now, but the only result i > get > is: "C:\Pro.........\AvastUI.exe: This application has failed to start > because the application configuration is incorrect. Reinstalling the > application may fix this problem" > > I've reinstalled 4 times now with no avail. Been googling to see if others > have the problem and only seen a couple results with no cures. > > Does anyone on chance have the 4.8 installer with them? I usually save all > exe's in a repos folder for future but it's missing. > > On Tue, Jan 26, 2010 at 1:52 PM, Russell W. Coover >wrote: > > > Just wondering ... will Avast 5 work with XP? I'd guess the developers > > wrote > > it to work with Win 7 and, to a lesser extent, Vista. > > > > I'm running MSSE on 5 computers (out of 6) and not only have I not had > any > > problems, it has detected malware several times ... particularly on my > > sandboxed test machine, on which I try all kinds of software. It is as > good > > detecting malware as any AV I've used. > > > > I suspect that MS decided that with the bad reviews they had on previous > > attempts to develop an AV software, that they would make sure this > attempt > > (which came out at the same time as their spectacularly successful Win 7) > > would not tarnish the Win 7 debut. > > > > By the way, in case you are wondering, the 6th computer is an old, old > > laptop, maximum RAM = 128 MB, and is running Win 2000. It is stored in my > > truck and is used only when I need internet access away from home (like > > yesterday when I ate lunch at McDonalds (hooray for free internet > access). > > Actually, it does have Avast on it, probably 4.8, I'm not sure of the > > actual > > version number. > > > > Russ > > > > -----Original Message----- > > From: list-bounces at tsgserver.com [mailto:list-bounces at tsgserver.com] On > > Behalf Of Doug Mccarter > > Sent: Tuesday, January 26, 2010 6:55 AM > > To: Tech Support Guy Mailing List > > Subject: Re: TSGL: Avast 5.0 Installation question > > > > Have not had the nerve to trust the new MSSE yet. > > > > Avast 4.8 is still functioning and updating properly for me... just fear > > they will stop supporting updates for it before they get the bugs out of > > 5.0. > > > > I checked the Avast forums since my last post and it seems quite a few > > users > > are experiencing similar problems... could it be they released it too > soon? > > > > Thanks to all for your input. > > > > Doug > > > > > > > > > > ________________________________ > > From: Russell W. Coover > > To: Tech Support Guy Mailing List > > Sent: Tue, January 26, 2010 12:19:33 AM > > Subject: Re: TSGL: Avast 5.0 Installation question > > > > Perhaps it's a good time to give up on that machine with Avast. I've used > > and like Avast, but if it doesn't work, there are other free > alternatives. > > AVG is quite good, but it is a memory hog. Avir is also very good, but it > > does place a popup on your screen once a day. But Microsoft has recently > > introduced the freeware MS Security Essentials and I've found it to be > > quite > > good ... and the reviews from various professionals are, in general, > > glowing. So maybe it is time to switch. > > > > I think you'll like MSSE ... > > > > http://www.microsoft.com/Security_Essentials/ > > > > Russ Coover > > > > -----Original Message----- > > From: list-bounces at tsgserver.com [mailto:list-bounces at tsgserver.com] On > > Behalf Of Doug Mccarter > > Sent: Monday, January 25, 2010 5:56 AM > > To: Tech Support Guy Mailing List > > Subject: Re: TSGL: Avast 5.0 Installation question > > > > Thanks for the reply, John. > > > > Yes, I used Revo to uninstall 4.8 first and Revo again to uninstall 5.0 > > when > > it locked up the system, so I could return to 4.8. > > > > The only other security tool I have installed on the XP machine is > > MalwareBytes Anti-malware, but it is also on the Vista & Win 7 machines > > that > > Avast 5.0 installed on with no problem, so have ruled out a conflict with > > it. > > > > Any other ideas? > > > > Doug > > > > > > > > > > ________________________________ > > From: Jon > > To: Tech Support Guy Mailing List > > Sent: Mon, January 25, 2010 2:56:14 AM > > Subject: Re: TSGL: Avast 5.0 Installation question > > > > Don't know Avast - but did you re-install 4.8 after the first uninstall? > If > > you're going to do that again, I would remove all traces with a programme > > like RevoUninstaller, including registry entries, before installing > > version > > 5.0 > > Otherwise, if Avast is in the 'uninstalled' state, I would search through > > the registry for 'Avast' and delete all entries, then try to install 5.0 > > > > John > > Od/G > > > > > > ----- Original Message ----- > > From: Doug Mccarter > > To: Tech Support Guy Mailing List > > Sent: Monday, January 25, 2010 2:54 AM > > Subject: TSGL: Avast 5.0 Installation question > > > > > > Has anyone had problems installing the new Avast 5.0 in Windows XP? > > I have tried twice, uninstalling 4.8 and rebooting first, but it locks up > > the computer before the installation completes. Any ideas what would > cause > > this? > > > > It installed on a laptop with Vista and another desktop with Windows 7 > with > > no problems. > > > > Any advice would be appreciated. > > > > Doug McCarter > > Computer Guardian Angels > > > > > > > > > > > > ________________________________ > > _______________________________________________ > > Tech Support Guy Mailing List > > http://www.tsgserver.com/list/ > > _______________________________________________ > > Tech Support Guy Mailing List > > http://www.tsgserver.com/list/ > > _______________________________________________ > > Tech Support Guy Mailing List > > http://www.tsgserver.com/list/ > > > > > > _______________________________________________ > > Tech Support Guy Mailing List > > http://www.tsgserver.com/list/ > > _______________________________________________ > > Tech Support Guy Mailing List > > http://www.tsgserver.com/list/ > > > > > > _______________________________________________ > > Tech Support Guy Mailing List > > http://www.tsgserver.com/list/ > > > > > > -- > Thanks > Ian R-P > _______________________________________________ > Tech Support Guy Mailing List > http://www.tsgserver.com/list/ > _______________________________________________ > Tech Support Guy Mailing List > http://www.tsgserver.com/list/ > -- Thanks Ian R-P _______________________________________________ Tech Support Guy Mailing List http://www.tsgserver.com/list/